There are many companies that, with the desire to improve call management and customer service, see the need for a new PBX, and hesitate between the option of investing in a physical PBX or hiring a virtual PBX service.
1.- Unique features and functionalities
Today, technological advances in the cloud have meant that virtual PBXs (or PBXs in the cloud) have features that physical PBXs, due to their technical characteristics, cannot offer. A very good example is the integration of fixed and mobile telephony offered by Neotel in its virtual PBX service, with the possibility of integrating the company’s telephony in the user’s cell phone, so that employees can answer calls received by their fixed extension from the cell phone at any time and place, as well as make calls using the flat rate of the PBX, and access the control panel of the functionalities of their fixed extension from the mobile or smartphone. Virtual PBX services such as Neotel’s provide the company with additional benefits to those offered by physical PBXs, such as greater efficiency and productivity for mobile users, as well as other personal benefits derived from fixed-mobile integration, highly valued by employees.
Scalability
On the other hand, in the case of companies that grow in terms of branches, if they decide to opt for a physical PBX, each branch must have its own equipment and infrastructure, thus multiplying the purchase, maintenance and updating costs by the number of branches the company has. However, by contracting a virtual PBX service, adding or deleting a branch is easy, fast and economical, and the multi-site company would have a single PBX for all branches, achieving a unification of communications, an optimization of the infrastructure and obtaining significant savings on the telephone bill.
When purchasing a physical PBX, one of the parameters to choose is its capacity, i.e. the maximum number of lines and extensions it can cover. Thus, companies that purchased a physical PBX when they had 50 employees and one year later are forced to reduce the number of employees to 25, find themselves paying for and amortizing a PBX with a greater capacity than their needs. The same happens the other way around, if when you buy the PBX your company has 5 employees, and after a while you have 10, you will need to acquire a PBX with a higher capacity, when you have not yet finished paying and amortizing the previous one. This does not happen with virtual PBXs. Companies can increase or decrease the number of contracted seats by simply making a phone call to the customer service department of the company providing the service. In this way the monthly fee is always 100% adjusted to the needs and dimensions of the company and you will never pay more for something you do not use.
3.- Partial solution or integral solution
The companies that provide cloud communications, especially focused on the professional segment, offer integral solutions by means of which, through the payment of a single monthly fee, companies contract the set of services they need from a single provider. In this way, the company providing the cloud service performs an efficient and intelligent management of communications, and the customer can completely forget about worrying and focus solely on enjoying them.
4.- Start-up and maintenance
In the case of physical PBXs, both the start-up and maintenance of the equipment requires highly specialized personnel, so that, in addition to the initial investment that usually includes the purchase and installation of the equipment, a monthly maintenance fee must be paid to an external company for the management of this infrastructure, to make changes and modifications to the configuration necessary for the customer, to update the equipment with new software versions when the manufacturer requires it, to expand the features requested by the customer, to resolve breakdowns and incidents, etc. … and this also involves considerable and often unpredictable annual costs. Virtual PBXs, on the other hand, being a managed service, lack all the aforementioned costs, since it is the company providing the service that is responsible for installing, maintaining and updating the platform.
5.- Buying a physical PBX or hiring a virtual PBX?
Companies that decide to purchase a physical PBX must make a significant economic outlay, since a physical PBX implies the purchase of hardware, and therefore, the amortization of the investment.
Neotel es líder en el sector de la Telefonía Cloud/IP a nivel global
Nuestra empresa, Neotel, con sede en Málaga (España) viene ofreciendo servicios de centralita virtual, software call center y CRM desde 2001. A estos productos se les suma sus programas para Distribuidores y Centralita Marca Blanca. Además, cabe destacar las soluciones a medida de Neotel que incluyen:
Neotel tiene presencia a nivel global y cuenta con clientes a lo largo de los cinco continentes.
Más de 15 años de experiencia junto al trabajo diario de un equipo profesional, hacen que Neotel se haya consolidado como el proveedor por excelencia en cuanto a las comunicaciones IP se refiere y esto es algo que se ve reflejado en las opiniones de sus propios usuarios.
Neotel: Soluciones y Servicios de Comunicación
Pero esto no es todo lo que nuestra empresa puede ofrecer a la suya. En Neotel continuamos desarrollando nuevas herramientas de comunicación vía VoIP. En breve vamos a mostrar muchas nuevas funcionalidades que ahora mismo estamos construyendo y que ya se encuentran en sus últimas fases de desarrollo. Funcionalidades y características que van a revolucionar el panorama de la Telefonía IP como nunca antes.
Para estar al tanto de las últimas noticias sobre Neotel la mejor forma es estar suscrito al boletín de noticias. Si aún no estás suscrito haz clic aquí.
New PBX version
Neotel in its continuous expansion in the updating and improvement of its products presents for all its customers the new renewed interface of the PBX.
It is a cleaner, more intuitive interface with a 100% Responsive design (with compatibility for mobile devices). In addition, the translations into English of the application have also been updated and bugs have been corrected. Below are some screenshots of the new Neotel PBX interface:
Dashboard with its new drop-down panels:
And its mobile version:
Queue CDR Charts:
And its mobile version:
Agent statistics:
And its mobile version:
Configuring launcher call flows:
And its mobile version:
Panoramic mobile view:
View of calendars:
And its mobile version:
What do you think of the new interface of the PBX?
Tell us what you think about the new interface of Neotel for the PBX, if you have suggestions, you have found a fault or if you throw some functionality at fault. From Neotel we work every day to meet the needs of each and every one of our clients. That’s why we already appreciate your comments.
If you want to let us know anything about the new interface for the Neotel PBX please send an email to marketing@neotel2000.com.
Thank you very much for continuing to trust Neotel
Nueva versión PBX
Neotel en su continua expansión en la actualización y mejora de sus productos presenta para todos sus clientes la nueva interfaz renovada de la PBX.
Se trata de una interfaz más limpia, intuitiva y con un diseño 100% Responsive (con compatibilidad para dispositivos móviles). Además también se han actualizado las traducciones al inglés de la aplicación y se han corregido fallos. A continuación se muestran algunas capturas de la nueva interfaz de la PBX de Neotel:
Dashboard con sus nuevos paneles desplegables:
Y su versión móvil:
Gráficas del CDR de colas:
Y su versión móvil:
Estadísticas de agentes:
Y su versión móvil:
Configuración de flujos de llamada del lanzador:
Y su versión móvil:
Vista móvil panorámico:
Vista de calendarios:
Y su versión móvil:
¿Qué te parece la nueva interfaz de la PBX?
Cuéntanos qué piensas acerca de la nueva interfaz de Neotel para la PBX, si tienes sugerencias, has encontrado algún fallo o si echas alguna funcionalidad en falta. Desde Neotel trabajamos cada día para satisfacer las necesidades de todos y cada uno de nuestros clientes. Por eso desde ya te agradecemos tus comentarios.
Si deseas hacernos saber alguna cosa acerca de la interfaz nueva para la PBX de Neotel por favor envía un correo electrónico a marketing@neotel2000.com.
Muchas gracias por seguir confiando en Neotel
What IVR means and 7 benefits of using it
In Neotel we offer only the best services in Telephony for companies. And one for which our clients ask us the most is the IVR service.
Benefits of IVR:
An IVR or Interactive Voice Response is a Telephony-oriented technology that interacts with callers, understands the reason for the call and collects their information, and directs them to the most appropriate agent. Allows call centers to reduce costs, improve customer service and increase business efficiency in a simple way.
Today, companies and call contact centers take advantage of Neotel’s IVR to automate tasks and increase agent productivity and profitability.
If you have a secure call center that is already aware of the advantages of IVR. If you are not yet working with an IVR, from here we recommend you contact our team so that we can advise you and without any commitment.
Qué significa IVR y 7 beneficios de usarlo
En Neotel ofrecemos únicamente los mejores servicios en Telefonía para empresas. Y uno por el que más nos preguntan nuestros clientes es el servicio de IVR.
Beneficios de IVR:
Un IVR o Interactive Voice Response (Respuesta de Voz Interactiva) es una tecnología orientada a Telefonía y que interactúa con las personas que llaman, entiende el motivo de la llamada y recopila su información, y las dirige al agente más apropiado. Permite que los centros de llamadas reduzcan costos, mejoren el servicio al cliente y aumenten la eficiencia comercial de una manera simple.
Hoy en días las empresas y centros de contacto de llamadas aprovechan las ventajas del IVR de Neotel para automatizar tareas y aumentar la productividad de los agentes y la rentabilidad.
Si usted tiene un centro de llamadas seguro que ya es consciente de las ventajas del IVR. Si aún no está trabajando con un IVR, desde aquí le recomendamos se ponga en contacto con nuestro equipo para que podamos asesorarlo y sin ningún compromiso.
Do you already work in a 100% scalable Contact Center?
A contact center in the cloud allows us, among many other features, to save recordings, have total control over calls and agents, obtain advanced statistics and reports in real time, control waiting queues, conduct inbound and outbound campaigns. calls, etc.
Another advantage is that being a 100% work system in the cloud, we can hire the best agents regardless of where they are, thus promoting teleworking.
Contact centers that are scalable offer maximum flexibility to their administrators. A company could be that it needs to expand or decrease, according to the needs. When working in a call center in the cloud the peace of mind is that we are aware that we have this possibility to reduce and increase our customer service center at our whim and in a much easier way than if it were a contact center traditional.
Neotel has been providing services to companies that want to install their own call center in the cloud for more than 15 years. With the Neotel cloud call center, the entire infrastructure is hosted within Neotel (cloud). So expanding or reducing our number of agents does not mean a great economic investment.
On the other hand, companies that still refuse to migrate their business to the cloud are tied to the limitations of the company that provides the service, so changing the size of their call center may result very expensive.
The on premise solutions (physically hosted where the client is) are usually much more expensive, limited and for any change that needs to be made, we will have to depend on the specialized technicians who logically have to pay as well.
The contact center or call center is one of the most important assets for any business since it is the communication channel for / with its clients. Neotel is the leading company in the Telecommunications sector and has the most extensive experience in installing a contact center in the cloud. If you wish you can contact Neotel now and we are happy to answer your questions.
¿Trabajas ya en un Contact Center 100% escalable?
Un contact center en la nube nos permite, entre otras muchas características, guardar grabaciones, tener el control total sobre las llamadas y los agentes, obtener estadísticas avanzadas e informes en tiempo real, controlar las colas de espera, realizar campañas de entrada y salida de llamadas, etc.
Otra ventaja es que al tratarse de un sistema de trabajo 100% en la nube, podemos contratar a los mejores agentes independientemente de dónde se encuentren, fomentando así el teletrabajo.
Los contact centers que son escalables ofrecen la máxima flexibilidad a sus administradores. Una empresa podría ser que necesite expanderse o decrecer, según las necesidades. Cuando se trabaja en un call center en la nube la tranquilidad es que somos conscientes de que contamos con esta posibilidad de reducir y aumentar nuestro centro de Atención al Cliente a nuestro antojo y de una manera mucho más fácil que si se tratara de un contact center tradicional.
Neotel lleva más de 15 años brindando servicios a empresas que desean instalar su propio call center en la nube. Con el call center en la nube de Neotel toda la infraestructura está alojada dentro de Neotel (cloud). Por lo que ampliar o reducir nuestro número de agentes no nos supone una gran inversión económica.
Por el contrario, las empresas que aún a día de hoy se siguen negando a migrar su negocio a la nube, están atadas a las limitaciones propias de esa empresa que le provee el servicio, por lo que cambiar el tamaño de su call center puede resultar muy caro.
Las soluciones on premise (alojadas físicamente donde está el cliente) suelen resultar mucho más costosas, limitadas y para cualquier cambio que se necesite hacer vamos a tener que depender de los propios Técnicos especialistas a los que lógicamente hay que pagar también.
El contact center o centro de llamadas es uno de los activos más importantes para cualquier negocio ya que se trata de la vía de comunicación para/con sus clientes. Neotel es la empresa líder del sector de las Telecomunicaciones y cuenta con la más amplia experiencia en la instalación de contact center en la nube. Si lo desea puede ponerse en contacto con Neotel ahora y estamos encantados de resolver sus dudas.
The 5 main differences between a physical PBX and a virtual PBX
There are many companies that, with the desire to improve call management and customer service, see the need for a new PBX, and hesitate between the option of investing in a physical PBX or hiring a virtual PBX service.
1.- Unique features and functionalities
Today, technological advances in the cloud have meant that virtual PBXs (or PBXs in the cloud) have features that physical PBXs, due to their technical characteristics, cannot offer. A very good example is the integration of fixed and mobile telephony offered by Neotel in its virtual PBX service, with the possibility of integrating the company’s telephony in the user’s cell phone, so that employees can answer calls received by their fixed extension from the cell phone at any time and place, as well as make calls using the flat rate of the PBX, and access the control panel of the functionalities of their fixed extension from the mobile or smartphone. Virtual PBX services such as Neotel’s provide the company with additional benefits to those offered by physical PBXs, such as greater efficiency and productivity for mobile users, as well as other personal benefits derived from fixed-mobile integration, highly valued by employees.
Scalability
On the other hand, in the case of companies that grow in terms of branches, if they decide to opt for a physical PBX, each branch must have its own equipment and infrastructure, thus multiplying the purchase, maintenance and updating costs by the number of branches the company has. However, by contracting a virtual PBX service, adding or deleting a branch is easy, fast and economical, and the multi-site company would have a single PBX for all branches, achieving a unification of communications, an optimization of the infrastructure and obtaining significant savings on the telephone bill.
When purchasing a physical PBX, one of the parameters to choose is its capacity, i.e. the maximum number of lines and extensions it can cover. Thus, companies that purchased a physical PBX when they had 50 employees and one year later are forced to reduce the number of employees to 25, find themselves paying for and amortizing a PBX with a greater capacity than their needs. The same happens the other way around, if when you buy the PBX your company has 5 employees, and after a while you have 10, you will need to acquire a PBX with a higher capacity, when you have not yet finished paying and amortizing the previous one. This does not happen with virtual PBXs. Companies can increase or decrease the number of contracted seats by simply making a phone call to the customer service department of the company providing the service. In this way the monthly fee is always 100% adjusted to the needs and dimensions of the company and you will never pay more for something you do not use.
3.- Partial solution or integral solution
The companies that provide cloud communications, especially focused on the professional segment, offer integral solutions by means of which, through the payment of a single monthly fee, companies contract the set of services they need from a single provider. In this way, the company providing the cloud service performs an efficient and intelligent management of communications, and the customer can completely forget about worrying and focus solely on enjoying them.
4.- Start-up and maintenance
In the case of physical PBXs, both the start-up and maintenance of the equipment requires highly specialized personnel, so that, in addition to the initial investment that usually includes the purchase and installation of the equipment, a monthly maintenance fee must be paid to an external company for the management of this infrastructure, to make changes and modifications to the configuration necessary for the customer, to update the equipment with new software versions when the manufacturer requires it, to expand the features requested by the customer, to resolve breakdowns and incidents, etc. … and this also involves considerable and often unpredictable annual costs. Virtual PBXs, on the other hand, being a managed service, lack all the aforementioned costs, since it is the company providing the service that is responsible for installing, maintaining and updating the platform.
5.- Buying a physical PBX or hiring a virtual PBX?
Companies that decide to purchase a physical PBX must make a significant economic outlay, since a physical PBX implies the purchase of hardware, and therefore, the amortization of the investment.
Las 5 diferencias principales entre una centralita física y una virtual
Son muchas las empresas que ante la voluntad de mejorar la gestión de las llamadas y la atención al cliente, ven la necesidad de contar con una nueva centralita telefónica, y dudan entre la opción de invertir en una centralita física o bien contratar un servicio de centralita virtual.
1.- Prestaciones y funcionalidades únicas
A día de hoy, los avances tecnológicos del cloud han provocado que las centralitas virtuales (o centralitas en la nube) cuenten con prestaciones que las centralitas físicas, por sus características técnicas, no pueden ofrecer. Un muy buen ejemplo lo encontramos en la integración de la telefonía fija y móvil que ofrece Neotel en su servicio de centralita virtual, con la posibilidad de integrar la telefonía de la empresa en el móvil del usuario, de manera que los empleados pueden atender las llamadas que recibe su extensión fija desde el teléfono móvil en cualquier momento y lugar, así como realizar llamadas utilizando la tarifa plana de la centralita, y acceder al panel de control de las funcionalidades de su extensión fija desde el móvil o smartphone. Servicios de centralita virtual como los de Neotel, aportan a la empresa beneficios adicionales a los ofrecidos por las centralitas físicas, como el de mayor eficacia y productividad para los usuarios en movilidad, así como otros beneficios personales derivados de la integración fijo-móvil muy valorados por los empleados.
2.- Escalabilidad
Por otro lado, en el caso de empresas que crezcan a nivel de sedes si se decide optar por la centralita física, cada sede debe tener su propio equipo e infraestructura, multiplicándose así los gastos de compra, mantenimiento y actualización por el número de sedes que tenga la compañía. Sin embargo, contratando un servicio de centralita virtual, añadir o eliminar una sede es fácil, rápido y económico, y la empresa multisede tendría una sola centralita para todas las sedes, consiguiendo una unificación de las comunicaciones, una optimización de la infraestructura y obteniendo importantes ahorros en la factura telefónica.
Al comprar una centralita física, uno de los parámetros a elegir es su capacidad, es decir, el número máximo de líneas y extensiones que puede abarcar. Así pues, empresas que adquirieron una centralita física cuando contaban con 50 empleados y que, 1 año más tarde se ven obligadas a disminuir la plantilla a 25, se encuentran pagando y amortizando una centralita con una capacidad mayor a sus necesidades. Lo mismo pasa al contrario, si al comprar la centralita tu empresa cuenta con 5 trabajadores, y al cabo de un tiempo sois 10, necesitarás adquirir una centralita de capacidad superior, cuando aún no habrás terminado de pagar y amortizar la anterior. Con las centralitas virtuales esto no pasa. Las empresas pueden incrementar o disminuir el número de puestos contratados simplemente mediante una llamada telefónica al servicio de atención al cliente de la compañía proveedora del servicio. De esta manera la cuota mensual se ajusta siempre al 100% a las necesidades y dimensiones de la empresa y nunca pagarás más por algo que no utilizas.
3.- Solución parcial o solución integral
Las compañías proveedoras de comunicaciones en la nube especialmente enfocadas al segmento profesional, ofrecen soluciones integrales mediante las cuales, a través del pago de una única cuota mensual, las empresas contratan el conjunto de servicios que necesitan a un único proveedor. De esta manera la empresa proveedora del servicio en la nube realiza una gestión eficaz e inteligente de las comunicaciones, y el cliente puede despreocuparse por completo y centrarse únicamente en disfrutar de ellas.
4.- Puesta en marcha y mantenimiento
En el caso de las centralitas físicas, tanto la puesta en marcha como el mantenimiento del equipo requiere de personal muy especializado, de manera que, a parte de la inversión inicial que suele incluir la compra e instalación del equipo, se debe pagar una cuota mensual en concepto de mantenimiento a una empresa externa para la gestión de dicha infraestructura, para realizar cambios y modificaciones de la configuración necesarios para el cliente, la actualización del equipamiento con nuevas versiones del software cuando el fabricante lo requiere, la ampliación de prestaciones solicitadas por el cliente, la resolución de averías e incidencias etc … y esto también implica costes anuales considerables y muchas veces impredecibles. Las centralitas virtuales en cambio, al ser un servicio gestionado, carecen de todos los gastos antes mencionados, ya que es la empresa proveedora del servicio la encargada de instalar, mantener y actualizar la plataforma.
5.- ¿Comprar una centralita física o contratar una centralita virtual?
Las compañías que se declinan por adquirir una centralita física, deben realizar un desembolso económico importante ya que una centralita física implica la compra de un hardware, y por lo tanto, la amortización de la inversión. Contratando un servicio de centralita virtual, no es necesario comprar ningún tipo de equipamiento, ya que la centralita se encuentra alojada en las instalaciones del proveedor del servicio y habitualmente los terminales de usuario están incluidos en la cuota mensual.
What benefits does an international virtual number bring to my business and how to get one?
The subscription price of a virtual international number depends on the VoIP operator with whom it is under contract and the country. It does not cost a virtual international number of one country as much as another.
If you want to know the price to rent a virtual international number for a specific country, contact us now
Benefits of Using Virtual International Numbers
Virtual international numbers bring many benefits to businesses, the most important of which is to increase sales in countries where you want to open a market.
1. Reduce call costs for the company
Companies that typically make calls to other countries generally save a lot of money when they switch to IP telephony. IP telephony operators generally have much lower rates.
Virtual international numbers operate over VoIP (VoIP) and serve both to make and broadcast calls.
2. Reduce costs for the customer
The cost of calling another country means that companies do not want to open their markets abroad. With a virtual international number, it is no longer a problem. You can make and receive calls with any country at a much cheaper price.
3. Increase phone contacts
If phone calls play an important role in your business, entering other international markets can be the big push you are looking for. Hiring a virtual international number will help that.
Customers are much more likely to call a local number than a number from another country for one simple reason: calling another country can be very expensive!
4. Inspire confidence
By using a country phone number, you trust your potential customers. Customers are more likely to contact a local business.
5. Propose a local image
When a customer is considering hiring a product or service, seeing that there is a local phone number in many situations gives them peace of mind. Thinking that you are dealing with a local business always inspires more confidence.
6. Increase sales
The increase in sales in this country is the most important benefit of all this list.
Normally these virtual international numbers are usually used by a softphone or IP phone.
With Neotel you and your company can operate, physically from Spain, but with numbers from any country.
Virtual international numbers operate over the Internet instead of cables.
If you want to enter a virtual international number, contact Neotel now and we will set up your international international number
Build trust in customers outside of Spain, get a local image, sell more, etc. These are just a few of the goals that are achieved by contracting a virtual international number with Neotel.