Cloud Telecommunications
with AI for Businesses
Where Every
Call Matters
AI-powered solutions, AI virtual PBX, cloud call centre and VoIP telephony built for sales and customer service teams.
Neotel is a Spanish cloud telecommunications company with more than 25 years of experience, specialising in AI-powered virtual PBX, call centre software and AI voice agent solutions for medium-sized businesses. Headquartered in Malaga with customers across Spain, Neotel offers cloud business telephony solutions that include automatic call transcription, sentiment analysis, intelligent agent evaluation and AI-driven call automation. Its products are developed entirely in Spain and require no hardware or contract tie-in.
+25 years
in the B2B market
100% cloud
no hardware required
Support
specialised in Spanish/English
GDPR
data hosted in Europe
SOLUTIONS
Everything Your Business Needs
A unified platform to manage all your business communications
AI Voice Agent
Neotel's artificial intelligence that answers calls around the clock, with no human involved. It speaks in natural Spanish, understands the caller's intent and takes action: providing information, booking appointments, qualifying leads or transferring to an agent when needed.
AI-Powered Intelligent Call Evaluation
Automatically analyses thousands of hours of recorded calls to detect agent behaviour and conversations with genuine sales potential, with no need to listen to them one by one.
Virtual AI PBX
The foundation of your business's communications: extensions, IVR, call forwarding, call recording and schedule management, all from a centralised panel. It adapts to businesses of any size or sector.
Call Center Software
A platform developed entirely in-house by Neotel's technical team, for teams handling a high volume of calls. It includes predictive and progressive dialling, smart queues, real-time dashboards and advanced agent analytics.
BUSINESSES
Why Do Businesses Choose Neotel for Their Communications?
More than 25 years operating in the Spanish B2B market
100% cloud platform: no physical servers or maintenance
Unified ecosystem: PBX, call centre and AI on a single platform
Instant scalability: add or remove extensions with no building work or waiting
Specialised technical support in Spanish
ISO 9001 certification and GDPR-compliant data
No hardware required: works from any internet-connected device
SECTORS
Telecommunications Solutions Tailored to Your Sector
Healthcare & Clinics
Insurance & Brokers
Retail & Commerce
Hospitality & Tourism
Banking & Finance
Consulting & Services
Modules and Features
Everything Your Business Needs, in One Place
FAQs
All what you need to know
What is a virtual PBX for businesses?
A virtual PBX is a cloud-hosted business telephony system that lets you manage inbound and outbound calls, extensions, IVR, queues and recordings with no physical hardware on site. It works over the internet and can be managed from any connected device.
What sets Neotel apart from other telecommunications operators?
Neotel is a 100% B2B operator with more than 25 years of experience in the Spanish market. It offers a unified ecosystem of virtual PBX, cloud call centre and AI for calls, with specialised technical support in Spain and data hosted in Europe in compliance with GDPR.
Do I need to install hardware to use Neotel's solutions?
No, it is not required. Neotel operates 100% in the cloud, meaning you can start using it from any computer, mobile or tablet with no physical installation. For businesses that prefer a desk phone, optional physical IP terminals are also available.
What types of business are Neotel's solutions designed for?
Neotel's solutions are designed for B2B medium-sized businesses where phone communications are critical: sales teams, customer service departments, healthcare centres, insurers and any business that cannot afford for the phone to fail.
What advantages does VoIP telephony offer a medium-sized business?
VoIP telephony lets you make and receive calls over the internet instead of the traditional phone network. The main advantages for a medium-sized business are: lower costs, instant scalability with no building work or long contracts, access from any location, and centralised management from a control panel.
What is Neotel's Call Center Software?
Neotel's Call Center Software is a platform developed entirely in-house by Neotel's technical team for sales and customer service teams handling a high volume of calls. It includes predictive dialling, smart queues, real-time dashboards and advanced analytics.
Are You a Reseller, or Do You Want to Sell Telecommunications Under Your Own Brand?
Neotel offers a reseller and white label programme for technology integrators and IT service businesses that want to add cloud telecommunications solutions to their portfolio.
Ready to Modernise Your Business Communications?
Talk to a Neotel specialist. No obligation.
