In Neotel IP Telephony, the company’s mobiles can be part of the call center in a bidirectional way, as extensions, without over call costs from landlines to mobile phones and vice versa.
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Neotel 20002019-01-28 11:23:242019-01-28 11:23:24Definition IVR and benefits
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Neotel 20002019-01-28 10:22:072019-01-28 10:22:07The best contact center software on the market
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Neotel 20002019-01-25 11:31:082019-01-25 11:31:43IVR benefits large and small businesses alikeAsterisk can work with Linux, BSD, OS X and Windows, and will work with most compatible SIP phones and softphones.
A VOIP telephone switchboard / IP switchboard consists of one or more SIP telephones / VOIP telephones, an IP switchboard server and optionally a VoIP Gateway. The IP PBX server is similar to a proxy server: SIP clients, whether they are virtual telephones or hardware-based telephones, register with the IP PBX server and when they want to make a call, they ask the switchboard. IP that establishes the connection. The IP PBX has a directory of all the telephones / users and their corresponding SIP address and therefore can connect an internal call or route an external call through a VoIP Gateway or a VOIP service provider.
Basically, we are talking about the substitute for the conventional telephone which, in this case, are VoIP phones, which allow you to configure yourself to connect to a specific IP (usually through SIP protocol) and communicate with the Asterisk server.
An IP PBX or a VoIP Phone Exchange replaces the PBX or traditional telephony system and offers employees mobility with an extension number to each one and the possibility to carry out audio and video conferences and call all colleagues free of charge. Voice over an internet protocol (VoIP).
Currently Asterisk is the leader in the open source market of VoIP PBX (VoIP PBX).
Asterisk is software that can convert a general-purpose computer into a sophisticated VoIP communications server.
IP PBXs can therefore connect to VoIP public services, but also have the ability to work with conventional analog or digital telephone lines (ISDN).
The technology used by IP PBXs is called VOIP (voice over IP) and, in addition to transmitting voice, it also allows receiving and sending data.
In this way, with an IP PBX, it will not only be cheaper to talk on the phone, you can also make video conferences, have a chat system among your employees to streamline communications, enjoy voicemail connected to email and a host of functionalities that could not have with a traditional switchboard or, in the best of the cases, would suppose a high extra cost for your company.
In this way, the only thing you need will be the terminals (IP telephones) or use the company’s computers as a telephone terminal by simply installing the appropriate software.
The IP PBX server is similar to a proxy server: SIP clients, whether they are virtual telephones or hardware-based telephones, register with the IP PBX server and when they want to make a call, they ask the switchboard. IP that establishes the connection.
You can schedule or make mass call submissions from the web tool of Neotel AutoRunner.
The service of Automarcador is a tool that allows to carry out massive call campaigns offering also multitude of advanced functionalities, by means of which to be able to optimize the campaigns.
A self-scanner is a system that automatically calls existing contacts from a previously loaded list in the system.
Progressive and / or predictive auto-changer, allows to increase agent productivity and the effectiveness of broadcast campaigns. Neotel is one of the most powerful markers in the market.
Once the client hires the service, you can start planning and customize the campaigns and make the shipments quickly and easily.
Using the dialer for outgoing calls allows the simultaneous management of contacts and increases the quality of attention.
Using the dialer for outgoing calls allows the simultaneous management of contacts and increases the quality of attention.
An IP PBX provides the basic services of traditional communication systems and adds advanced features that only such systems can provide.
Installation and maintenance of Call Center systems, Virtual Call Center, IP PBX, Virtual Switchboard, Call Center Software and CRM.
Open, reliable and high-performance IP telephony systems at affordable prices for all companies.
One of the most recent trends in the development of PBX telephone exchanges is the VoIP PBX, also known as IP PBX, which uses the Internet Protocol to transmit calls.
A Telephone Switchboard (or PBX for Private Branch Exchange and PABX for Private Automatic Branch Exchange in English) is a private computer that allows you to manage internal telephone calls in a company, and share the lines of access to the public network among several users, to allow that they make and receive calls to and from abroad.
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