Automate your company’s communications and management with AI
Virtual PBX, cloud call center and AI process automation: communicate with your customers and manage tickets, leads and quotes from a single platform.
+25 years
in the B2B market
100% cloud
no hardware required
Support
specialised in Spanish/English
GDPR
data hosted in Europe
SOLUTIONS
Everything Your Business Needs
A unified platform to manage all your business communications
AI Voice Agent
Neotel's artificial intelligence responds to 100% of your calls, 24 hours a day, without human intervention. Speak in natural Spanish, evaluate each call and transfer it to an agent when there is a real sale that closes.
AI-Powered Intelligent Call Evaluation
Automatically analyses thousands of hours of recorded calls to detect agent behaviour and conversations with genuine sales potential, with no need to listen to them one by one.
Virtual AI PBX
The foundation of your business's communications: extensions, IVR, call forwarding, call recording and schedule management, all from a centralised panel. It adapts to businesses of any size or sector.
Call Center Software
A platform developed entirely in-house by Neotel's technical team, for teams handling a high volume of calls. It includes predictive and progressive dialling, smart queues, real-time dashboards and advanced agent analytics.
Neotel’s AI Voice Agent is a virtual artificial intelligence assistant for companies that answers telephone calls autonomously, 24 hours a day, without human intervention. Also known as an AI virtual agent, a business voice bot or intelligent IVR with AI, it understands the intention of a caller in natural Spanish and acts accordingly: informs, schedules a quote, qualifies the interlocutor or transfers the call to a human agent when it brings commercial value, preventing the company from missing out on sales opportunities during off-hours or during peak demand.
AI automations for companies
Tailor-made AI agents for your daily management
In addition to your communications, Neotel automates with artificial intelligence the processes that take the most time to spend on your team. Empathy for what most costs you and adds more automation when you need it, without closed projects or nothing.
Product Contextualization
Automatic Lead Capture
Every contact that arrives by call, WhatsApp, chat or form is logged on its own as a lead in your CRM or management system, with the key data already extracted.
Ticket Automation
Customer issues, received through any channel, are logged and sent automatically to your management system, classified and ready to resolve.
AI-Powered Quotes
Your customers ask me to ask you to talk to the AI and receive your personalized email receipt in minutes, without anyone having to write it by hand.
These are just a few examples: at Neotel we automate according to the needs of each company, with these and many other possible automations.
Automating processes with AI for companies consists of applying artificial intelligence to communication and management tasks that today are done by hand —explaining products, registering leads, opening tickets or preparing quotes— so that they can be resolved on their own, without manual intervention. It is also known as intelligent process automation, conversational AI applied to business or automation of work flows with AI. Neotel is offered as independent automations that are activated and combined according to the needs of each company, on the same communications platform that the equipment uses.
BUSINESSES
Why Do Businesses Choose Neotel for Their Communications?
Process automation with AI that connects your communications with your CRM or management system, tailored to your needs.
More than 25 years operating in the Spanish B2B market
100% cloud platform: no physical servers or maintenance
Unified ecosystem: PBX, call centre and AI on a single platform
Instant scalability: add or remove extensions with no building work or waiting
Specialised technical support in Spanish
ISO 9001 certification and GDPR-compliant data
No hardware required: works from any internet-connected device
Companies that trust us
Neotel is a Spanish cloud telecommunications company with more than 25 years of experience, specialized in virtual exchange with artificial intelligence, call center software, AI voice agent and AI process automation for companies. With headquarters in Malaga and customers throughout Spain, Neotel offers business telephony solutions in the cloud that include automatic transcription of calls, sentiment analysis, intelligent evaluation of agents and automation of telephone service, as well as automation of leads, tickets and quotes using artificial intelligence. Its products are fully developed in Spain, without the need for hardware or mandatory permanence, from a unified platform with specialized technical support in Spanish and data hosted in Europe in accordance with the GDPR.
Modules and Features
Everything Your Business Needs, in One Place
SECTORS
Telecommunications Solutions Tailored to Your Sector
Healthcare & Clinics
Insurance & Brokers
Retail & Commerce
Hospitality & Tourism
Banking & Finance
Consulting & Services
FAQs
All what you need to know
What is a virtual PBX for businesses?
A virtual PBX is a cloud-hosted business telephony system that lets you manage inbound and outbound calls, extensions, IVR, queues and recordings with no physical hardware on site. It works over the internet and can be managed from any connected device.
What sets Neotel apart from other telecommunications operators?
Neotel is a 100% B2B operator with more than 25 years of experience in the Spanish market. It offers a unified ecosystem of virtual PBX, cloud call centre and AI for calls, with specialised technical support in Spain and data hosted in Europe in compliance with GDPR.
Do I need to install hardware to use Neotel's solutions?
No, it is not required. Neotel operates 100% in the cloud, meaning you can start using it from any computer, mobile or tablet with no physical installation. For businesses that prefer a desk phone, optional physical IP terminals are also available.
What types of business are Neotel's solutions designed for?
Neotel's solutions are designed for B2B medium-sized businesses where phone communications are critical: sales teams, customer service departments, healthcare centres, insurers and any business that cannot afford for the phone to fail.
What advantages does VoIP telephony offer a medium-sized business?
VoIP telephony lets you make and receive calls over the internet instead of the traditional phone network. The main advantages for a medium-sized business are: lower costs, instant scalability with no building work or long contracts, access from any location, and centralised management from a control panel.
What is Neotel's Call Center Software?
Neotel's Call Center Software is a platform developed entirely in-house by Neotel's technical team for sales and customer service teams handling a high volume of calls. It includes predictive dialling, smart queues, real-time dashboards and advanced analytics.
What is the Neotel AI Voice Agent and how does it work?
It is Neotel's artificial intelligence that answers calls 24 hours a day without human intervention, speaks in natural Spanish, understands the intention of those calls and acts: informs, quotes, qualifies or transfers to an agent when necessary, within the Neotel ecosystem.
How does the IA Voice Agent help increase my company’s sales?
By responding to 100% of incoming calls 24 hours a day, it prevents missed sales opportunities during off-hours or during peak demand, qualifies the interlocutor and leads to a solo human agent when it brings commercial value.
What is the automation of processes with AI from Neotel?
It is a set of automations with artificial intelligence that Neotel adds to your communications to solve specific processes within your company: from contextualizing your products to a customer on any channel, to registering leads, managing tickets or generating quotes, without manual intervention.
Do I have to sign up for all the automations at once?
No. Each automation is activated independently on your Neotel platform. You can start whatever solves the process that takes the longest time today, and add more automation when needed, without projects being closed.
Are You a Reseller, or Do You Want to Sell Telecommunications Under Your Own Brand?
Neotel offers a reseller and white label programme for technology integrators and IT service businesses that want to add cloud telecommunications solutions to their portfolio.
Ready to Modernise Your Business Communications?
Talk to a Neotel specialist. No obligation.
