call center software archivos

Data center products: present and future of the companies

The new data center products have simplified many things within the offices. Until recently, companies invested large sums of money in the purchase of physical equipment for data storage. Nowadays, the most profitable thing is to contract the services of companies in telecommunications to carry out this management.

It is no longer necessary to have a data processing center. These machine rooms with huge processors and storage units have been replaced by virtual server technology. The advantages of hiring this type of service are countless.

The problem of physical servers

The main problem with physical servers is that they are expensive. Their installation already implies a planned design of the spaces that makes the companies’ remodeling works more expensive. In fact, just having to buy them implies a considerable investment and the expenses do not end there.

Having physical servers implies maintenance costs and specialized personnel. Maintaining this equipment implies changing parts, disks, installing antivirus, fixing breakdowns, etc. Furthermore, being machines, they are prone to damage over the years. In the past, companies had no choice but to face these costs due to the technology available.

Nowadays, all information and systems can be hosted by virtual servers. This is the advantage that cloud hosting technology offers. Now all data is treated and safeguarded in a secure way, by companies that offer their data center products.

Data center and virtual pbx products

The arrival of the virtual switchboard was made possible by virtual storage and Internet techniques. Previously, data was kept on internal servers, which were accessed by managers and computers. The most advanced companies leave this work to contracted companies and everything is done without the acquisition of machines that occupy an entire room.

The virtual switchboard implies having the hosting of the service software and the management data stored in the cloud. Companies like Neotel offer their data center products precisely under this dynamic. Everything is hosted on the Internet and data is handled by qualified IT experts.

The best part of this dynamic is that the contracted company assumes full responsibility for the storage. Basically, this is what having a company that offers data center products is all about. The maintenance costs are paid by the communications company. Meanwhile, the contracting company simply uses the call center software to do its usual work.

Contracting data center products is very economical for companies. In this way, workers are in charge of offering their primary services and leave the rest in the hands of specialized personnel.

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Sending mass SMS to mobiles still ensures successful campaigns

Sending mass sms to clients’ mobiles is still on the top of the most successful marketing strategies. Users continue to be attentive to the messages sent by their companies through this format. Trust, habit and a good margin of acceptance are some of the advantages provided by campaigns via text messages.

It doesn’t matter that there are new technological options and ways to get the messages of the companies and promotions across. The SMS remains valid and allows the reception of information even when the device does not have an Internet connection. This type of message has people’s attention and that is why the most successful companies do not stop using them.

Mass SMS for companies: easy, fast and effective

To carry out this type of campaign you only need a platform to send sms. Generally, this module is installed inside the virtual pbx, as is the case with the Neotel service, for example. The messages are programmed and sent to all the data of registered users in an automated way.

However, there may be some differences between the modules offered in the communications market. The most complete proposals offer easy API integration with any third party software and programs. It is also necessary to have a built-in module to analyze the effectiveness of communications and campaigns.

Another very useful tool is the customizable templates with predefined but editable texts. The most advanced services even allow you to send web links via text messages. This is a necessary and very effective feature to get the customer to go to the digital portal. There is also the possibility of buying packs with a certain amount of SMS.

Advantages of sending mass SMS to mobiles

The biggest advantage in the automation of mass sms for companies is in its effectiveness. The open rate of this type of campaign is around 97%. This data indicates the percentage of users who have actually seen the message sent by the company. The comparison between this strategy and email notifications is abysmal in favor of text messaging.

Having statistics on the campaigns can improve the sending of text messages. In other words, this is a tool that allows companies to improve communication with the public. From the call center software, even messages with personalized user data can be made. These are usually very effective and allow the automation of some functions and services offered to customers.

Sending massive sms to mobiles is one of the bases of mobile marketing. Reaching customers is still easy with this tool that does not lose validity. Of course, it is essential to contract the service with an expert, cutting-edge communications company.

Professional voice-over service: personalize your messages

The professional voiceover service is becoming more and more popular in call center services. Many companies have depersonalized services, which impacts the image of their customers. In reality, the possibilities in the recording and automation of messages can be infinite.

There are communication companies that offer packages and generic messages. However, expert firms in virtual pbx and related services have no limits.

Recording professional voiceovers: forging a business image

Professional voiceovers are a vital part of the image formed by the users of their companies. Therefore, it is essential that companies have total control over their production. The messages, voice and everything recorded must be thought of with great care.

It can be said that the voices heard in the customer service are part of the company’s marketing. Their characteristics and the way the message is presented are the living expression of the brand. Of course, these must be well thought out in terms of the structure of the service and the division of departments.

It looks for experts in service of professional locution

The professional voiceover that users will hear is as important as the capabilities of the virtual switchboard. Therefore, it must be worked with an expert communications company with experience in the field. The possibilities are endless if you work with the most advanced of these technologies.

When contracting professional voiceover services, we must claim the right over parliaments and recordings. In this way, we ensure the authenticity of the content and that no other business uses it. The best communication companies can make translations of the messages or pass them on to another language.

It is essential to design scripts well in order to improve the business image and avoid system errors. One of the companies that offers this service is Neotel, as a way to complement their call center software. Undoubtedly, this is a task that should not be omitted if you want to feed the customer service.

Mobile rates: looking for the most profitable service

Currently there are multiple offers in mobile rates within the market. In the past there were days when only a few phone companies offered phone service plans. Now there are many options and taking the time to analyze each one carefully has its benefits.

Companies with call center departments also need to hire special data and telephony services. This is in addition to the virtual pbx and is necessary for outbound and inbound call services. It is important to consider not going with the first company that comes to mind. To tell the truth, every day more proposals appear and plans are usually updated.

What are the best proposals in mobile rates?

The best business mobile rates offer some benefits at low cost or even for free. For example, they could include internal calls within the contracting company. This is beyond the fact that it is important to compare the prices and benefits of each plan in relation to those of competing companies.

Rates with unlimited calls are also quite advantageous. Another quite desirable aspect is the non permanence. Some telephone companies offer cheap services but with the guarantee that the customer must stay for a period of time. Much better is to get low rates, with good services and without this requirement.

Some companies like Neotel offer advantageous rates without the condition of permanence. This offers a lot of freedom to companies in case they want to migrate to another service. Added to this is the incorporation of the virtual switchboard, necessary to manage the company’s communication network or call center.

Mobile rates: the ideal is to have alternatives

Companies with a wide range of mobile tariffs are usually recommended. In fact, they offer different plans to suit the needs and resources of their customers. Generally, there is a basic plan, an intermediate plan and a more unlimited plan.

Finally, it is still of vital importance to look for the cheapest call cost. Every benefit that has a mobile rate implies a money saving for companies. That is why it is so important to select the best option and if it offers call center software, so much the better.

Virtual fax: reconciling the before and the now in the office

The virtual fax is an adaptation to the digital world of that device that is still seen in many offices. This machine was the predecessor of all the text communication technology that we enjoy today through the Internet. Today, this service is available from the computer through the call center software.

Sending a fax is basically sending scanned material through a telephone transmission. Many offices still use fax as a means of communication between companies and also internally. In fact, this implementation is still useful for sending documents quickly.

How does the virtual fax work?

The virtual fax is a module that allows you to send and receive faxes from a device with an Internet connection. In this case, e-mail is usually used as a means of sending and receiving. In other words, this mechanism allows communication between a real fax and a computer or a cell phone.

The e-mail form contains the receiver’s e-mail address and the telephone number of the fax machine. The documents to be sent are then attached to the fax. Similarly, a person can send this type of communication through this type of machine and be received in the mail.

The possibility of sending faxes is another alternative to sending a printed or digital document. With the digital fax, totally different technologies are integrated for the benefit of the company. The best thing is that you can scan papers and send or receive them in real time. Having this possibility can make a difference in the midst of some complicated situations.

Virtual Fax: Connecting the call center to the company

The virtual fax is an add-on that operates through the virtual pbx. In this sense, it can be understood as a resource for the call center service and the rest of the company. Customer services of banks and telephone companies can simplify their tasks from this module.

It should be noted that the virtual switchboard is not only used by call center companies. Many companies integrate their internal communications through this type of software. Cutting edge proposals in this service such as Neotel allow you to incorporate such innovative options as virtual fax in your pbx.

Companies that provide services to other companies can take advantage of this module. It is precisely in this type of situation where the traditional fax has not lost its validity. In any case, be given one more option for him to send data. Having a call center program with this add-on is undoubtedly an advantage.

Robot call: reach your customers without moving a finger

When you talk about telephone assistance you immediately think of a call center with many operators. However, companies have other alternatives to provide attention to their customers. One of these solutions is robot call, totally automated and very effective.

Call launchers allow managing the sending or receiving of calls to tele-operators by means of dialers. However, the call robot makes it possible to carry advertising, billing or any type of attention without occupying the staff.

What is the call robot?

The call robot is a modality that allows to launch calls with a recorded message for the clients. The system is basically programmed to communicate the information that the company wants, even to large lists of numbers. In this way, it is possible to dispense with human operators for certain tasks.

The call robot emits these messages in a massive and simultaneous way without major human efforts. This technology is one of the most advanced and automated in telephone communication.

In this way, the call center can be oriented in the attention of calls and tasks of specialized marketing. Meanwhile, the less complex information tasks can fall to the call robot.

How to choose the call robot service?

It is important that the company studies well the characteristics of robot call that it requires in function of the tasks that it tries to assign. The automated services can be very diverse as for what they allow to do. The functions change in each product as well as its price.

The basic robot call simply they reproduce messages pregrabados when a client attends the call. Nevertheless, some allow that the client accedes to a menu of options by pulsation. In these cases, the objective is that people can communicate with a specific department.

All it said indicates that the robot call can be much more that a repeater of announcements. This tool can generate interaction in the clients and to motivate in them the affiliation or payment of a service.

Increases productivity and sales

The call robot is the perfect complement to the customer service department. In the case of Neotel, this modality is incorporated with the call center software. Companies can have it without installations and with a system hosted 100% in the cloud. The important thing is to research and find optimal business solutions.

Predictive Dialer: increase the productivity of your Call Center

Today’s call center software is intelligent and allows for the automation of the service. Nowadays, it is possible to control the real work that tele-operators do during the working day. This is very easy to do when adopting the predictive dialer.

Call launchers allow you to manage how an operator receives or makes calls. These in turn have different modes of operation and that is where the dialers come in. Basically, they make calculations, predict the number of connections made and their time to improve productivity.

How does the predictive dialer work?

A predictive dialer collects data on incoming and outgoing calls to organize the work of the phone operators. In this way, a statistic is raised that allows predicting, for example, how often the call center has free operators to answer.

All this management is done in an automated way. The dialer works through algorithms to reduce the waiting time of customers. Its aim is to avoid missed calls, dissatisfied customers and downtime.

This is the only way to guarantee that the clientele can be attended to without major setbacks. This tool is very effective and is the best secret of the best rated call centers worldwide.

Predictive Dialer: ideal for large call centers

The predictive dialer is an ideal modality for call centers with a high volume of calls. Companies with massive call centers get a lot out of them.

This is a perfect system for phone company operators and also busy banking agencies. In this type of institution, calls tend to accumulate and many of them fall through without being answered. Predictive dialers allow you to organize the workflow and distribute it.

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This type of dialer also works well for operators handling outbound and inbound calls. Some busy sales departments also support customer calls and in those cases predictive dialers are best.

Today’s call launchers are hosted in the cloud and work over the Internet. This is how Neotel products work, for example, which have user-friendly interfaces and do not require any installation. The main thing: get advice to improve customer service performance.

What is a call center software?

Successful businesses are those that offer quality care to their customers. There are many requirements that they may have as users: failure reports, billing, security problems, doubts about a certain function, among others. Therefore, to serve them in the best way, it is essential to have a good call center software available.

One of the most recurrent problems is the lack of knowledge about this type of system. The important thing is to know what a call center software or a virtual pbx is and to know which products are positioned in the market.

What is a call center software and how does it work?

A call center software allows managing all the calls that occur between the customer service department and the customers. This program is connected to all the terminals that operate in the room with a switchboard. Its functions are varied, from silencing calls, transferring them or even monitoring them to improve the productivity of the unit.

There are programs oriented to the reception, sending of calls and also mixed. The software to be chosen will always depend on the type of customer service the company needs to cover.

The software can facilitate access to the office data center. In this way, calls are recorded or the quality of the attention offered by the employees is verified. The entire service can be controlled and management is simplified thanks to this type of technological solution.

What are the benefits of a call center software?

The call center software allows monitoring and facilitating customer service management. Its main objective is to facilitate the work performance of the operators in each call, improving the response and their times.

Choosing the right program is key to improving the user experience. On the one hand, the operator can make the call better conducted and have a good rhythm and outcome. On the other hand, the system allows for the evaluation of management performance by reviewing the calls.

Virtual pbx: The future of business communication

The virtual switchboard allows to replace the physical installations in the call center. This is an advantage because companies save on equipment maintenance costs and reduce the cost per call. In addition, companies can make better use of their space by dispensing with large installations.

Generally, the hardware is housed in the offices of the company offering the virtual switchboard service. Another great advantage is that the system usually works through cloud storage services. This means that the information is hosted directly on the Internet.

Of course, this type of software represents an innovation within the field of business communication. These are more intuitive systems that facilitate even the internal interaction between various sites and departments. Everything is housed in the same storage space that is hosted and shared on the Internet, including the user database.

The best option for your call center

Neotel currently offers the best call center and virtual switchboard software products. Its programs are easy to use and can be adapted to any type of company. Of course, this technology company also has VoIP PBX, which allows calls from several phones, from a single number.

Private Label pbx: Have your own brand

From Neotel offer the possibility of having your Virtual pbx platform under your own brand, you can operate in the field of telecommunications using your trade name in a simple, autonomous and with minimal investment, the procedure is simple, you do not need technical knowledge.

How do I get a private label switchboard?

Neotel provides the necessary servers and their hosting in the Data Center, as well as the installation and configuration of the service, so that you can quickly have the Virtual pbx and Call Center software products at your disposal.

With your white label you do not act as a distributor, since you do not work for another company. You will be creating your VoIP business through a platform that integrates all the VoIP tools to run your Internet telecommunication company.

Operate under your own name

There are already many companies operating around the world under their own name with our Neotel private label pbx system.

A service, stable, secure and functional that will allow you to offer quality services and work as an IP Telephony operator in an independent way.

The white label switchboard is hosted on Neotel’s Cloud platform so you can enjoy the scalability, flexibility and surveillance that your customers need.

Characteristics of our private label switchboard

The White Brand switchboard allows integrators to have a virtual pbx solution adapted to the needs of their customers. A custom solution designed especially for companies that want to enter the world of IP Telephony.

White label switchboard

Start your own business and become an IP Voice wholesaler with quality and professional security. Offer new services to your customers and everything at the most competitive prices. In addition, you will enjoy the advice and guarantee of Neotel, IP Telephony operator since 2001.

Neotel provides you with all the tools and specific services to become a 100% autonomous IP Telephony operator.

Make an appointment by phone and ask for more information

Launch your voip phone company today

With this solution you will have a better system than a franchise to work with your own brand.

With this turnkey system you have total control of your white label switchboard platform, so you can start operating in the field of Telecommunications with your name or corporate brand and earn money.

Be independent and create your telephone company, we will help you.

Commercialize countless VoIP telephony services under your own business name (Telephone Operator) on the Internet.

You will have a sophisticated platform that will allow you to offer quality services, and work as a VoIP telephony operator creating your own business with a minimum investment.

You can offer your resellers the white label service. Provide them with a 100% editable portal so that they can distribute minutes with their own name or business brand.

With your white label you do not operate as a distributor or reseller of VoIP minutes since you do not work for another company; with your brand you are creating your VoIP business, better than a Franchise.

What do you get when you purchase the private label switchboard?

You get an all-inclusive platform that seamlessly integrates all the VoIP tools to operate your Internet Telco.

With the VoIP PBX platform create your own white label!

Using your VoIP brand identify yourself with your customers, providers and distributors while providing them with minutes with this all-inclusive system.

Software ready for voip telephony

Complete White Label PBX software ready to operate with your own VoIP brand.

You will have a better system than a franchise; you will create an Internet Telephony business ready to operate with your own Name or Brand.

Simple, now you can create your own phone operator without having technical knowledge; with this turnkey white label PBX system manage all the services and tools of your VoIP company.

Signaling: Selective and Dynamic

Having a friendly and close relationship with your customers can be the difference between being successful or being part of the service or product companies, as users see you allow to improve your sales, to improve sales Neotel offers you the signaling module that allows you to adjust the phone number you call from.

What is signaling?

It is a module integrated into the virtual pbx that allows you to modify the telephone number displayed on outgoing calls

SELECTIVE SIGNALING

Using a simple code you can access to the use of the same outgoing call number that the customer has for a single extension and for all the extensions of the switchboard

If you wish you can make the use for outgoing calls permanent

DYNAMIC SIGNALING

It is possible to program from the system so that calls to certain destinations are shown one or another of the numbers.

Advantages of signaling

The appreciation and confidence of the client for being called from a prefix they know, reinforcing the value of the brand and image to the public.

Possibility of using different prefixes according to the need of each call.

Used with call center software is the best combination to help both agents and customers.

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