Why your company needs a virtual call center software like Neotel’s

The most basic rule for companies to be interested in setting up a virtual call center: increase productivity within it. Neotel’s virtual call center software allows, among other advantages, to generate multiple statistics and reports to obtain the information that will help you to improve the management of your company and record calls. Neotel’s virtual call center will allow that, when receiving a call in your company, what is known as IVR or interactive voice response will be activated, so that then the call will be put in a waiting queue and finally an available agent will attend it.

Neotel’s Virtual call center is intelligent

A virtual call center also offers other benefits in addition to those already mentioned:

Improved productivity and business efficiency.
Reduction of costs since the virtual call center does not require any initial costs.
Cloud systems are accessible at any time and allow all resources to be hosted in one place.
Facilitates the improvement of workers’ quality of life.
The company can be part of the innovation of the current technological era.

Hiring a virtual call center with Neotel are all benefits

Being able to do all call management and work from the cloud provides great benefits.

In addition to that, and as we have already mentioned, thanks to the use of a virtual call center, the company will not need new offices, new equipment, extra software or any installation of hardware; the flexibility of working allows workers to feel safer within their working environment and not think about looking for other options; the cloud contact center or virtual call center means that workers no longer have to be physically in the same place, which brings very attractive advantages.

Thanks to Neotel’s virtual call center, agents feel freer, less tied down, the company saves large amounts of money and improves the quality of the work that is done on a daily basis.

The virtual call center represents a great change to the traditional model

Advances in technology offer great advantages to communications and telephony systems in companies.

Make the most of your call center software by integrating the Neotel crm

In Neotel we believe that the integration of our crm with the switchboard can be a very good opportunity. If in your work your clients are not also the first thing for you, this is a mistake that could lead to more serious consequences at a later date.next in Neotel we will analyze the advantages of integrating the crm into your call center:

1. Collaboration between departments

In addition to the sales department, other departments may need customer information in order to carry out their actions. If you hire our crm that is integrated into our virtual pbx for your call center you will be getting a very powerful tool for information management. Any department that requires at any given time to know X information about a customer can access a database very organized and represented in a really intuitive interface, which is the crm.

2. Mobility

Thanks to Neotel’s webrtc lines it is no longer necessary to find us anywhere. With a device with internet connection we can make and receive calls as if it were the office.

3. Reports

Thanks to the information we obtain through the Neotel crm, we can access data that would not be possible without the crm. It is necessary to think that inside the crm there is absolutely all the information referring to each one of the clients, its invoicing history, client file, incidences, etc.

4. Call recording

Although when you contract our call center software you already have a system for recording all outgoing and incoming calls, at Neotel we went a step further and introduced the premium virtual recorder. The difference of this with respect to the standard one is in its limitations, that with the premium recorder do not exist, whereas with the standard call recorder our recordings are eliminated after 2 months.

5. Pop-up windows

Thanks to crm, when a customer calls our company, the agent who is going to answer the call can see a pop-up window on screen with the most relative information of that customer to anticipate the conversation and thus be able to give a better service.

Without the crm, when a customer calls us, the agent will need to ask for their name and look for the customer’s file or fill it in if it doesn’t exist. This means more time and the possibility of mistakes.

The following CRM form «Customer Relationship Management». Integrating Neotel’s crm into your call center system will bring your company innumerable advantages.

Why does your company need a Software Call Center?

Workers will be able to connect from any device connected to the Internet and from anywhere. This implies a mobility and flexibility to our company that otherwise would not be possible.

On the other hand, agents will be able to make transfers to other extensions quickly. It will also increase the capacity of the management of the lines.

With features such as the ivr, we notice a maximum intelligence and efficiency to our company.

Neotel’s call center software does not require any initial investment by the client.

With our webrtc lines, companies obtain a series of benefits, both economically and in terms of functionalities.

The value-added services for the virtual pbx and call center software are as follows:

Statistics You will be able to know all kinds of details about the duration of calls, which agents attend which calls, volumes of both outgoing and incoming calls, schedules of calls, missed calls, waiting times, and so on.
Call recording. Allows to have a record with all the incoming and outgoing calls recorded. By default, in Neotel all our customers when hiring our call center software already have this free call recording service at no cost and active by default. This service has a limitation of two months in the time that the recordings are preserved from your panel. If you want to remove this limitation there is the possibility of hiring the service of Premium Recordings, with no limit on how long your recording is kept. More info: https://www.neotel2000.com/grabadora-virtual-de-llamadas-premium/
Voicemail. This feature allows the caller to leave a voice message when they have not been reached, and the agents to listen to these messages. This feature is often used in cases where the caller contacts after hours.
Waiting lines. Keep calls waiting with music while agents are inactive or busy with other calls.

Neotel’s virtual pbx and call center software enable Cloud functionalities, allowing companies to increase their productivity, optimise their resources more intelligently and improve customer portfolio management.

It should be noted that with our tools and applications companies are connected to their business 24/7 and from any device with a connection to the Internet: tablets, computers, smartphones, etc. The web real time communication (webrtc) allows communication between two devices with an Internet connection. It is only necessary to have in our device a camera (if we want to use the functionality of the video) and a microphone (if we want to use the functional one of the audio).Neotel is the company of telecommunications directed to companies that offers its services of lines webrtc before any other one.

Contact us now and ask for the features of Neotel’s virtual switchboard and call center software.

Any company that pretends to control the information of its calls and improve the management with its clients should contract the software for call center.

Neotel’s call center software is aimed at freelancers and companies that are interested in increasing the optimization and management of their company along with its relationship with its customers.

The cost of poor customer service and how to solve it

If you are still using an old call center system in your company, change it. Now you have the opportunity with Neotel and its call center software to give that last impulse that the company and the customer service of it needs.

Here we show below 4 problems to avoid in a call center. And how to solve them.

Problem 1: your campaigns are wasted

Providing bad customer service includes the risk of customer losses. If the attention received by customers is not adequate, our customers will not want to continue with us. And therefore our campaigns will be wasted. What can you do about it: Does your company have objectives to encourage its staff? Are your call center operators up-to-date? Do you already work with the best call center tool in the market? If you have answered affirmatively to any of these questions then it would be time to review your strategy.

Problem 2: a lot of time is lost

Does it take a long time to respond to calls or complaints from your customers? If yes, maybe the problem is in the type of call center software that you use in your company. By not working with updated software we are at risk of not working in the most productive way possible. What you can do about it: Search for call launchers that automate tasks so that your agents do not have to make the calls themselves.

Problem 3: you get bad reviews

Bad reviews can also affect your business very negatively. In addition, bad reviews not only result in that particular client is not going to return, but their bad criticism could be seen by more potential customers who also would stop winning. What can be done about it: To identify our failures and errors is fundamental for when it comes to fixing our image. Bad criticism can also be learned. When they give us bad reviews, the smart thing is to know how to take advantage of them to solve them and improve our business. The worst thing that can be done is not knowing how to take advantage of bad reviews.

Problem 4: you lose customers

Clients who have a bad experience with their company will never use their services again. Having more options, when a client has a bad experience with a company, he will simply look for other alternatives but will not continue using it.

What you can do about it: Investing in the best call center software solution for your company is the fastest way to ensure a good user experience for our customers when they communicate with our company.

Do you still think that your company can pass without a Call Center software?

To obtain information about the callers, the call center software systems work integrated via the crm.

How does the call center software benefit your business?

Cloud-based call center systems

With the Neotel call center software, the company (Neotel) is responsible for all the maintenance of the software so that the client does not have to worry about anything. The main purpose of the virtual pbx is to manage the calls, both incoming and the outgoing.

What is a virtual switchboard?

Various studies mark the experience in customer service as the differential factor at a competitive level. Clients require an infinite number of possible means of communication with companies: chats, telephone lines, whatsapp lines for instant messaging, email, etc.

Usually when a user visits our website, he ends up making a phone call for a responsible to explain all the final doubts that may have. The phone is still the main tool most used by customers. Software call center has established itself as an essential tool for companies and their telephone service with customers. Call center software is a tool to promote, help and improve customer assistance.

The advances in voice telephony ip or voip have made it only necessary a phone, a browser and a computer to work from the first day with the call center software. Within the Neotel call center software we can find different types of launchers automatic calls : progressive marker, predictive dialer and robot call.

5 advantages of investing in call recording software

Neotel is the leading company in the development of call center software, crm and virtual pbx. Since 2001, we have continued offering the best services in telecommunications and at the best price. We do not believe in barriers and therefore we work globally, having clients all over the globe. If your company needs a telephone system adapted to modern times, but is not willing to spend a huge amount of money to achieve this, we recommend that you contact us urgently. We have the ideal solution for your business. Thousands of customers already trust Neotel as their telephony provider company for their company. You and your business may be next. We are more than happy to assist you.

Trust Neotel for communications in your business

You already know the importance of communications with your customers in your company. Today we want to tell you 5 advantages of investing in call recording software.

1. Simpler training

When you have a library full of real conversations and cases, you can review them and use these as the best training tool for your employees. By being able to review and listen to recorded conversations, you can identify the failures that your agents make, and then sit down with them to improve them.

2. Quality control

With all the incoming and outgoing calls you can perform a quality control of them.

3. Instant feedback

With the call recording software you have easier daily power, for example, to check all the calls that have been made within your call center, and that same day analyze the quality of the service your customers have received. In this way, this is easier than if we left this task pending in the long future. Having the possibility to listen to all your calls, it will be much easier for you to improve customer service even more in your company, something that is undoubtedly highly valued by any customer.

4. Better customer service

With the call recorder companies are able to improve their customer service to points previously unsuspected. The telephone service offered to your clients must be your best weapon. Do not forget that the competition is broad. Therefore, if we want to increase our customer base and build loyalty, it is necessary to offer the best possible telephone service.

5. Saves all incoming and outgoing calls for life

Neotel offers 2 months of recording calls by default to all its customers at no cost. But what happens when we need more time? For clients that need a dedicated server to keep a complete history of all calls made, and that these are kept forever, there is a premium call recording service where the customer has 1TB of capacity to store all calls. This way it does not matter how much time has passed. Your calls will always be stored there 100% securely. In addition, premium call recording service puts into operation a search engine to make it very easy to locate your calls, with different configurable filters by the user. To use the virtual premium call recorder system you do not need anything. Only with an Internet connection. And if you need our operators to inform you with more details about the premium virtual recorder system, we recommend that you contact us and ask for it.

How do I optimize my Call Center?

With Neotel’s call center solutions the company gains in effectiveness.

In Neotel we have the most advanced professional computer tool for call centers around the world developed in-house.

Another of the main advantages of Neotel besides its call center software is its switchboard. With the Neotel switchboard companies save maintenance and installation costs and, without having to invest absolutely anything in the beginning, customers can enjoy the virtual pbx from the beginning.

Our company is based on three distinct pillars: the virtual pbx, the call center software and the crm.

Customers will be well taken care of. And we achieve the pre-defined objectives.

With Neotel’s call center software system, your company saves money every month and you don’t need to worry about installations or breakdowns. Put your trust in the leading brand since 2001. Leave your business phone system in the hands of Neotel.

How to solve communication problems in the business-client relationship?

With Neotel’s call center software, when your company receives calls, these are first routed based on which options the customer clicks when dealing with our ivr and then the call is transferred to the appropriate agent.

Do you need a phone number? With Neotel it is very easy to get a national or international telephone number. Local or any other province. If, on the other hand, you already have your own number and you don’t want to lose it, Neotel will help you with the whole portability process so that you can keep your telephone number and without worrying about anything. All this in the fastest way you can imagine.

Still don’t know the advantages of Neotel’s webrtc lines? In case you didn’t know, you can request a free trial to see how the system works. We assure you that you will love it.

The competition from companies that offer call center software is huge. And that doesn’t necessarily have to be bad for anyone. You, as a future customer who is now interested in call center software, it is necessary that before you decide to contract with one company or another you study their software well, even if it is possible to request a free demo and also investigate a little online to see what other users say about that company.

Get to know all the advantages of Neotel’s call center software

By hiring the software call center we break all barriers between the general public and our company.

Do you want to know exactly how our call center is going to help your company? Just contact us right now and we will be happy to answer all your questions.

It doesn’t matter how big your company is. Our software call center adapts to all audiences.

Advantages that a Software Call Center brings to our company

The call center software will allow companies to offer an efficient and reliable customer service. Neotel is the industry leader in call center software. If you need to hire software for your call center that is professional do not hesitate and contact Neotel right now.

The advantages of Neotel’s call center software

Numerous functionalities: progressive dialer, predictive dialer and Robot Call.
The best functionality in webrtc technology without competition. 100% reliable and functional.
The possibility of being able to answer a multitude of calls simultaneously. The whole system is 100% scalable. You can remove or add agents according to your needs.

The image of the company is something to take care of all the time. If a company fails in this, it runs the risk of losing its customers. Competition is always high and falling asleep is never recommended.

You have already seen just some of the advantages of having Neotel call center software for your company

The software call center is a solution.

This tool has become indispensable for all companies, regardless of their size, and that every day that passes realize the need to work with the most professional tools in the market if they want to build customer loyalty.

A call center software is a computer software that helps with the management of the entire telephone process, with both incoming and outgoing calls and is able to achieve goals that, in any other way, would simply be a utopia.

Thanks to technology, calls are answered on the spot. With this we get satisfied customers.

Nowadays there is no doubt that telephony is the main communication channel between company and customers. And that is why it is very important that we know that our company has the best tools.

CRM Tools for Call Center Telemarketing / Contact Center / Customer Service

Three types of launchers. Agent and Coordinator access the Panel with a simple login system through username and password. 0 risks for customers: no initial investment, no installation and no permanence. Neotel’s call center software is the most advanced in its field.

Infinity of modules to help with the management of your call center.

Agent Lead Sheet on the Web.
Script.
Static module.
Synchronization with Google Calendar.
Monitoring.

Installed and maintained by Neotel. Increase the talk time of your agents.

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