WebRTC Line: Beyond IP Communication
Advantages of WebRTC lines
The main advantage is that it allows VOIP communication through the WEB with quality standards such as audio, HD quality video and native encryption (SRTP, TLS).
What is a virtual switchboard?
A virtual pbx is one that does not have a physical device to manage communications.
It is not the same virtual PBX as IP PBX, many times virtual PBXs use IP telephony, but not all IP PBXs are virtual PBXs.
Which is the best virtual switchboard?
There are several types of virtual switchboards: mobile phone based, SIP protocol based and the WebRTC virtual switchboard.
Most virtual PBXs offer advanced phone call management features, the difference between them is technology that affects efficiency and flexibility.
Mobile phone based virtual switchboard
These are the most popular, are offered by mobile operators using their marketing to carry it out.
They operate using the mobile operator’s network, using the organizations’ member lines for communications management (incoming, outgoing and internal).
Weaknesses: Integration with external software is complex, they are linked to the mobile operator and their cost is high, additionally each agent must be provided with line and equipment for their interconnection.
SIP-based virtual switchboard
The virtual switchboard based on SIP protocol sends communication over a data network instead of using a telephone network, allowing the management of calls with specific terminals: IP phones.
Calls are also received through a mobile phone using SIP client: softphone.
The configuration, infrastructure and network are complex and weak points of this communication.
Virtual exchanges based on WebRTC
WebRTC virtual switchboards are the most modern and for many are the replacement for the previous ones.
Its advantages are flexibility, efficiency and configuration without the need to purchase software, it basically works in any device that connects to the Internet.
Why choose Neotel’s WebRtc Line?
Neotel’s WebRTC lines offer includes:
- Geographic phone number (new or ported)
- WebRTC line with communication channel
- Access with up to 3 different devices
- Free unlimited incoming calls
- Call forwarding to personal mobile
- Caller ID
- Outgoing calls with fixed number
- Call recording
- Voicemail that personalizes itself
- Daily call synchronization
- Voice recognition and call transcription
- Mass SMS sending
- Progressive Calls
- Predictive Calling
- No coupling cost
- No software installation required