WebRTC Line: Beyond IP Communication

The WebRTC lines, English word that means Web Real-Time Communication, is an open development project that confers the ability to communicate in real time (RTC) using JavaScript APIs of browsers, the WebRTC system is also oriented in the transmission of data in all types of format (text, images, screenshots)

Advantages of WebRTC lines

The main advantage is that it allows VOIP communication through the WEB with quality standards such as audio, HD quality video and native encryption (SRTP, TLS).

What is a virtual switchboard?

A virtual pbx is one that does not have a physical device to manage communications.

It is not the same virtual PBX as IP PBX, many times virtual PBXs use IP telephony, but not all IP PBXs are virtual PBXs.

Which is the best virtual switchboard?

There are several types of virtual switchboards: mobile phone based, SIP protocol based and the WebRTC virtual switchboard.

Most virtual PBXs offer advanced phone call management features, the difference between them is technology that affects efficiency and flexibility.

Mobile phone based virtual switchboard

These are the most popular, are offered by mobile operators using their marketing to carry it out.

They operate using the mobile operator’s network, using the organizations’ member lines for communications management (incoming, outgoing and internal).

Weaknesses: Integration with external software is complex, they are linked to the mobile operator and their cost is high, additionally each agent must be provided with line and equipment for their interconnection.

SIP-based virtual switchboard

The virtual switchboard based on SIP protocol sends communication over a data network instead of using a telephone network, allowing the management of calls with specific terminals: IP phones.

Calls are also received through a mobile phone using SIP client: softphone.

The configuration, infrastructure and network are complex and weak points of this communication.

Virtual exchanges based on WebRTC

WebRTC virtual switchboards are the most modern and for many are the replacement for the previous ones.

Its advantages are flexibility, efficiency and configuration without the need to purchase software, it basically works in any device that connects to the Internet.

Why choose Neotel’s WebRtc Line?

Neotel’s WebRTC lines offer includes:

Geographic phone number (new or ported)
WebRTC line with communication channel
Access with up to 3 different devices
Free unlimited incoming calls
Call forwarding to personal mobile
Caller ID
Outgoing calls with fixed number
Call recording
Voicemail that personalizes itself
Daily call synchronization
Voice recognition and call transcription
Mass SMS sending
Progressive Calls
Predictive Calling
No coupling cost
No software installation required

Solutions for Call Centers around the world

Neotel’s call center is the most advanced that exists today in the market and includes many features that have beenfician day-to-day work in companies. Some of these main qualities are:

1. Calls via Internet / Web

Whether you use our webrtc lines or if you prefer customers to ask you to call them by integrating the click to call button, now Neotel makes it easier than ever to be able to connect businesses and customers.

2. Add an international or local number

Thanks to Neotel’s global service you can have a local or international number for your company. Whatever you want.

Neotel has the entire call center system with the following qualities:

· Agents always available

With the webrtc line it is possible to make calls over the Internet thanks to the web browser. With the computer’s microphone and camera it is possible thanks to webrtc technology to talk and see each other just like with a normal telephone conversation, only better. A traditional phone would not allow us for example video call option. With webrtc lines this is possible.

And much more.

· Advanced software for easy configuration

Neotel will offer you a login with your username and password so that you can access our entire system from a web page.

· Global Accessibility

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

Attract and retain customers through call centers and virtual switchboards

The adaptation of the already obsolete physical switchboards to the cloud has meant a next evolutionary step in the communications and relations of the companies for/with their clients.

When talking about call centers and virtual pbx’s it is necessary to mention Google’s webrtc technology. Neotel bets on the integration of webrtc lines for companies. With a webrtc line, in the end what you get is the possibility of making and receiving calls from any device connected to the Internet, as if it were a physical phone, only without the need to buy any terminal.

webrtc line

Contact us and ask a question about Neotel’s webrtc technology

Make the most of your call center software by integrating the Neotel crm

In Neotel we believe that the integration of our crm with the switchboard can be a very good opportunity. If in your work your clients are not also the first thing for you, this is a mistake that could lead to more serious consequences at a later date.next in Neotel we will analyze the advantages of integrating the crm into your call center:

1. Collaboration between departments

In addition to the sales department, other departments may need customer information in order to carry out their actions. If you hire our crm that is integrated into our virtual pbx for your call center you will be getting a very powerful tool for information management. Any department that requires at any given time to know X information about a customer can access a database very organized and represented in a really intuitive interface, which is the crm.

2. Mobility

Thanks to Neotel’s webrtc lines it is no longer necessary to find us anywhere. With a device with internet connection we can make and receive calls as if it were the office.

3. Reports

Thanks to the information we obtain through the Neotel crm, we can access data that would not be possible without the crm. It is necessary to think that inside the crm there is absolutely all the information referring to each one of the clients, its invoicing history, client file, incidences, etc.

4. Call recording

Although when you contract our call center software you already have a system for recording all outgoing and incoming calls, at Neotel we went a step further and introduced the premium virtual recorder. The difference of this with respect to the standard one is in its limitations, that with the premium recorder do not exist, whereas with the standard call recorder our recordings are eliminated after 2 months.

5. Pop-up windows

Thanks to crm, when a customer calls our company, the agent who is going to answer the call can see a pop-up window on screen with the most relative information of that customer to anticipate the conversation and thus be able to give a better service.

Without the crm, when a customer calls us, the agent will need to ask for their name and look for the customer’s file or fill it in if it doesn’t exist. This means more time and the possibility of mistakes.

The following CRM form «Customer Relationship Management». Integrating Neotel’s crm into your call center system will bring your company innumerable advantages.

Are you still not using WebRTC in your company to call over the Internet?

Neotel is the leading telecommunications provider since 2001 and its services are basically focused on 3: the software for call center, the integrated crm within the pbx and the virtual pbx itself. In addition, over the years we have strived to listen to our customers and learn about the requirements that today’s companies most need and do not have. Now, today, Neotel has the widest range of solutions for telecommunications within companies.

Some of these are as follows:

Progressive dialer.
Predictive dialer.
Robot call.
Click to call me back.
Fax virtual.
Telemarketing surveys.
Monitoring.
Statistics of incoming calls.
Signaling.
Integrate virtual switchboard with third party software.
Webrtc line.
Hire 900 line.
Products data center.
SMS.
IVR.
Professional voice-over service.
Mobile pbx.
Virtual premium call recorder.
Video calling and videoconferencing in the cloud.

And more. Today we’re going to tell you a little more about our webrtc lines for companies.

How to get a webrtc internet calling service

Of all the utilities of the webrtc, mobility is noteworthy. And what do we mean when we talk about mobility? Imagine that our company has offices in Malaga, Madrid and Auckland, for example. Without the technology provided by webrtc, we have no choice but to open physical headquarters for each of these locations. On the contrary and thanks to Neotel’s webrtc lines this is no longer necessary, and we can simply count on workers in each of these destinations who, working from home and only with a device (a computer for example) with a network connection, are able to make calls without needing any other resource.

Thanks to the webrtc lines this whole process is more accessible and simpler.

Benefit from webrtc calls on the internet for your business

As we said before: the only thing you will need if you want to start using a webrtc line with Neotel is a device that has Internet access. And nothing else.

Did you know that Google is responsible for the webrtc technology?

Nowadays practically everyone has an internet connection. This is what gives webrtc calls an advantage over other solutions.

What are the advantages of VoIP Telephony when compared to traditional telephony?

Advantages of voip technology:

This technology offers endless possibilities in terms of call management is not possible with traditional telephony Scalability, updating and maintenance: when we refer to voip telephony we must understand that this is a technology constantly updated. However the costs of maintenance or update of this are null for the client. Accessibility: the voip allows to use a fixed phone from anywhere in the world no matter where we are. All you need is an Internet connection to use this phone system.the whole voip is managed from a software.

Installation costs with traditional telephony are very high. This is not the case with voip telephony. With voip telephony there are no installation costs some. Once clarified the differences between voip telephony and analog is clear as one benefits more than the other. Linked (although not mandatory) IP phones appear. Take advantage now and buy your terminals with a 15% discount in our online store using the code NEOTEL15.From computer to computer: it is the simplest. You only need two computers with an Internet connection and a microphone. (webrtc lines) As you have seen there are several types of voip telephony, with voip telephony come possibilities such as communication between more than two people and video call.

Do you already know the WebRTC lines oriented to Call Center?

Do you want a technology that saves you money on your phone bills? Sounds great. Well, Neotel offers its WebRTC lines available to all its customers interested in starting to save money now.

Can you imagine having a call center 100% managed from an intuitive Web page? Can you imagine a call center without the need to invest in equipment, IP phones or facilities?

The calls of your company with a WebRTC call center

Before choosing a software for call center it is important to analyze what type of company is required and what volume of calls is expected to be managed. Previously, only companies with large accounts could afford to set up their own call center. But now all that has changed with the solutions that Neotel offers to anyone who needs it, such as its WebRTC lines. With Neotel webrtc lines, your company does not need to be one of the most invoiced to have its own call center service. Call centers allow companies to manage large volumes of calls. In addition, they help with the organization of the tasks of customer service. A call center with webrtc allows us to manage a large volume of telephone calls that are all made through the Internet. Companies that contract webrtc lines with Neotel look for, among more things, gain efficiency, save efforts and save money. Access to an Internet connection is something that is becoming more accessible every day for any company around the world. To use a webrtc line and start saving money on your telephone bills, you only need an Internet connection and nothing else. It is not necessary to buy any special physical phone or even. Take advantage now of a technology that has all the sponsorship of Google for communications within your company.

Would you like to try a free demo of our webrtc lines? Call us right now and we’ll let you try it without any cost and without any commitment for you

Another advantage offered by the webrtc lines is the reduction in space. By not needing any type of physical device, our office space will be more liberated. Less is more, remember it.

Conventional telephone systems, while very functional, are expensive. Every day there are more businesses that bet on setting up their own call center and telephone service by hiring the webrtc line. For what are you going to pay more if you can not do it? Using a webrtc line increases productivity in the company as well as giving a more modern image in our communication system with the client.

The best contact center software on the market

It is important to have the best contact center software in your company. Neotel is the leading brand for many years in contact center software globally and at the best price. And if you want to see for yourself is as easy as getting in touch with us and in 5 minutes you will be getting all the information to resolve your doubts. Our customer service team is waiting for your call. No tickets with computer systems. 100% real people. This is the difference between Neotel and the rest.

Go ahead. Go ahead.

A contact center software for companies must be intuitive and cover all customer needs.

The best contact center software is the one that increases the sales opportunity for your business.

Neotel presents its contact center software at the best price in the market and full of qualities. For many years we have listened in Neotel to you, our customers, and learned about what is expected of the best contact center software for companies. Among our features we highlight in our contact center software the following:

Progressive Dialing
Predictive Dialing
Robot Call
CRM integrated within our virtual switchboard
Click to call me back
Virtual fax
Telemarketing Surveys
Monitoring
Incoming call statistics
Signaling
Mobile pbx
Professional voice-over service
IVR
SMS
Data center products
900 lines to contract
Webrtc lines
Integration with third-party software

Not all contact center software companies have a solution that adapts to all types of companies of any size. Neotel’s call center software solution is designed to be used by both large corporations and small businesses.

At first glance it may seem that there are many companies on the internet offering contact center software. You have to be careful not to look for the cheapest or the most expensive. In Neotel we are characterized because our tools for customers are neither the most expensive nor the cheapest. Simply the most complete.

Take advantage of all the advantages of Neotel’s contact center software

Using Neotel’s contact center software will boost your business productivity while giving you a better professional image.

Also, did you know that with the Neotel switchboard you can always carry it with you wherever you are, simply if you have a mobile device? We recommend that you ask us about our professional Mobile PBX solution. It won’t let you down!

Customers don’t always know beforehand what they want to look for in their business. From Neotel we can advise you without any commitment and recommend the best solution. What do you have to lose?

Neotel’s contact center software is born from the need to offer a solution that works to entrepreneurs who need to sell more.

How to solve communication problems in the business-client relationship?

With Neotel’s call center software, when your company receives calls, these are first routed based on which options the customer clicks when dealing with our ivr and then the call is transferred to the appropriate agent.

Do you need a phone number? With Neotel it is very easy to get a national or international telephone number. Local or any other province. If, on the other hand, you already have your own number and you don’t want to lose it, Neotel will help you with the whole portability process so that you can keep your telephone number and without worrying about anything. All this in the fastest way you can imagine.

Still don’t know the advantages of Neotel’s webrtc lines? In case you didn’t know, you can request a free trial to see how the system works. We assure you that you will love it.

The competition from companies that offer call center software is huge. And that doesn’t necessarily have to be bad for anyone. You, as a future customer who is now interested in call center software, it is necessary that before you decide to contract with one company or another you study their software well, even if it is possible to request a free demo and also investigate a little online to see what other users say about that company.

Get to know all the advantages of Neotel’s call center software

By hiring the software call center we break all barriers between the general public and our company.

Do you want to know exactly how our call center is going to help your company? Just contact us right now and we will be happy to answer all your questions.

It doesn’t matter how big your company is. Our software call center adapts to all audiences.

Compare virtual PBX

When migrating from a physical PBX to a virtual PBX it is necessary to know a series of details.

IP PBX, that rare concept

With the IP PBX the voice is sent converted to data through the Internet.

It is a 100% scalable system.

If you already have a phone number. you do not need to lose it. As easy as making a portability. And nothing more.

The IP VoIP switches are all advantages and disadvantages for the company

Beyond your price you need to know the characteristics of the IP Voice and what this technology can do for your company.

At Neotel, if we know anything, it’s IP Voice Telephony. What are you waiting for to call us?

By contracting a PBX what is intended is to gain in comfort and efficiency.

Being in a hurry to hire a switchboard company does not usually work out well. It is better to take time to research online user references about each of the services of the different IP Voice operators that currently exist.

Neotel puts at your service the best virtual switchboard

The virtual PBX is composed or operated by modules. These can be deleted or added at the customer’s whim. Each module provides extra functionality to the system that makes it more powerful.

Companies that sell switchboards there are many, many. There are more affordable prices and others less. Some are more reliable, others not so much. Ensures that you are hiring a professional company with extensive experience in virtual switchboards.

At Neotel we are capable of facing any situation. No matter the size of your company, where you are or the number of agents. We have the capacity to spare you to give you the best coverage.

Search, compare, and at the end is Neotel

As you can see there are several aspects to consider when hiring a virtual switchboard.

Some other aspects to consider

Easy-to-use web platform Reports in real time.
Click2Call, Virtual Fax.
Etc.

More things you need to know

Statistics, reports, callbacks.
CRM + PBX Virtual Switchboard.
Etc.

Trust the Neotel cloud exchange

There is no reason to think that this is an unstable technology.

More and more call centers choose to migrate to the PBX

Do you need a VoIP PBX?

Neotel is your Telecommunications Provider par excellence. We understand the needs that call centers have to face every day. We are specialized in providing solutions to these problems.

If you still do not work with a virtual switchboard hosted in the cloud with Neotel, you need to call us today. We want only the best for your call center company, just like you.

Cloud Virtual PBX – The Neotel virtual switchboard in the cloud

Nothing more than the reduction in costs and it is worthwhile to migrate with Neotel.

Surveys of Telemarketing, Spy & Whisper, Call recording, Click 2 Call Me Back, Virtual Fax, etc.

Without installation or maintenance.
There are no geographical limitations.
Give a more professional image to your customers.
Scalability
Easy to use.

We are the # 1 provider in virtual switchboards

Have you already looked for references in Google to see what our customers say?

We are the best provider of VoIP PBXs in the market.

If you have any questions please contact our advisors.

We are ahead of the future, to offer you the best technologies in Telecommunications today

You will not want your competitors ahead of you, right? Call Neotel, we will inform you without any commitment. You have nothing to lose.

Not all virtual switchboard companies are the same. Our quality is the reason for being for Neotel.

WebRTC line

Have you ever dreamed of making real-time communications, from the web browser itself, and without the need to install any kind of plug-in? This is possible with the WebRTC lines that Neotel offers.

No need to install anything, just using an Internet connection. This is what you need to start making calls through WebRTC,

WebRTC is a reality. And you should be interested

Rated as reliable and safe by users.
Maximum audio quality
Open source technology

Are you willing to make your life easier? Do you want to hire Neotel’s virtual switchboard?

Be in direct communication with your employees and customers.

Do you need more reasons?

Send an email to info@neotel2000.com and ask for the options in switchboards and how we can help you.

You call us We will solve all your doubts

Start saving money with internal calls!

Thanks to the PBX you can forget the problems of whether your headquarters and delegations or workers are not located in the same geographical area.

With the PBX we break all these limitations.

Do you need a softphone? We propose something even better: hire a WebRTC line now.

Move to the Neotel switchboard. And take your business off the ground.

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