IP telephones are a type of special telephone aimed at switchboards, operators and receptionists, with which it is possible to make and handle a greater volume of calls and take more time.
Yealink terminals
Yealink T19E2
47,95€
Basic telephone 1 SIP account, WITHOUT PoE, WITH PSU
132 x 64-pixel graphic display
4 Soft Keys, conference to 3, XML Agenda
IPv6, Ethernet Switch 2xLAN 10 / 100Mbps
Compatible with YHS33 headphones
Wall mounting
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Both progressive and predictive dialing are types of top call launchers.
There are some advantages and disadvantages that should be taken into account when making the decision of whether to choose progressive dialing versus predictive dialing.
The use of progressive dialing offers a better call quality through the agent that interacts with the client. However, this entails a lower volume of calls.
The advantages of a progressive marker versus predictive dialing also need to be broken down. At first glance it may seem that the predictive dialer reduces the idle time between calls, although the delay between connecting with a client and in turn connecting that call with an agent can lead to a large number of dropouts in the first few seconds. In addition, a predictive dialer that works with insufficient data can underestimate the amount of time the agent requires to complete a call and continue to reach clients who then feel frustrated when they are not immediately connected to an operator. Progressive markers have longer wait times to connect to an agent, but they can be more productive than the predictive dialer because an agent must be open and available for the call to be made.
There are pros and cons. But from Neotel we help you choose the perfect brand for your needs
Both the progressive and predictive dialer, both, are housed in the cloud.
Different forms of dialing available for customers
Reach as many potential customers as possible with any of the automatic call markers that Neotel offers.
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It’s time to focus your attention on your clients and start sending marketing campaigns via bulk sms to your contact list. Forget about emails and bulletins that will not open. With the sms your clients will not feel overwhelmed. Sell more with SMS campaigns. It comes in a smarter way to your customers. Reach your goals faster
They are also valid to maintain a correct direct communication with the employees of your company. So that everyone is informed at the moment.
Encourage the target: offers, gifts, discounts, etc.
Send reminders
Promote an event
Warn of a release.
Many sectors in which to implement this type of warning campaigns via SMS.
Why resort to a massive sms campaign?
It allows you to individualize customer service so that the customer feels how much you care.
It helps you increase your sales in an efficient, simple and comfortable way.
It is one of the infallible tactics to reach the target. Why?
They generate a greater impact by being a very little invasive and personal communication system.
Unlike the email that your CTR (Click Through Rate) is 2%, the sms your CTR is 19%.
More than 95% of the sms are read in less than 3 minutes.
Mobile devices always go with the customer.
Bet now on the SMS campaigns.
The people, all of us, pay attention to our mobile phones almost 24 hours a day. This is so. And that is precisely why the SMS sending campaigns have become so necessary.
At the end of the day we obtain publicity for diversity of media. Some of them, such as the post office, there are studies that confirm that they would not be working in 2018 as they did in the past. Together with TV, radio, etc., we are faced with the excess of information received. However, we all agree that receiving a text message to our mobile phone is an act that will lead to its opening and reading, yes or yes. That’s why from Neotel we present the SMS sending service completely free of charge to all our customers. Still you have not tried?
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The use of crm is adapted for all types of people. Many times and wrongly falls into the failure to believe that the CRM can only be used by people with high knowledge of IT. And anything farter from the reality. At Neotel our clients are from the most diverse professional sectors and the acceptance of our crm advances more with each passing day.
The initials of the CRM correspond to Customer Relationship Management. OKAY. Now that we know what the acronyms correspond to, we at Neotel are used to solving many doubts to our clients when they ask us about our CRM and how it is integrated with their current telephone system and what advantages and benefits this integration will bring.
Nowadays, all types of companies use CRMs to manage their businesses. With a CRM, life becomes easier in terms of the management and control of all information regarding our customers, suppliers, orders, invoicing, delivery notes, etc. it means.
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First of all, if your telemarketing company thinks it does not work as expected, why not contact Neotel, which has been doing just that since 2001, that is, helping call-up companies rise to the top ?
If you do not have the best telemarketing software, your campaigns will hardly be effective.
Do you already have an automatic call launcher? Or do you continue to do them manually? It’s clear … The best telemarketing companies are the ones that use call launchers for their campaigns. And it is logical to want to look at the greatest ones to follow their steps.
We at Neotel specialize in software call center, crm and virtual switchboard. All our tools are specifically targeted at telemarketing companies.
The dialer has been designed for telemarketing companies. There is nothing better for this type of business. And the Neotel dialer stands out from the competition being the most reliable and robust in the market.
Conclusion: If your telemarketing business thinks it could generate you many more sales than you get right now, it is very likely not using the right software, and your competition is taking the whole piece of cake without leaving you nothing more than crumbs . Luckily, you’re still in time to change that situation and start seeing how your telemarketing company’s sales increase.
Contacta Neotel y pregunta a nuestros Comerciales por el mejor software para empresas de telemarketing.
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This system is the slowest within the call markers since the agent here has to dial digit to digit numbers.
Progressive dialer:
The calls are linked automatically and once it is picked up, it is linked to an available agent.
Predictive dialer:
This type of marking is one that is learning based on historical and adjusting calls. This system launches a number of calls where, as soon as a customer picks up, it puts you in contact with an available agent. Care should be taken with this system since we run the risk that, if we do not have enough available agents, many customers will pick up at the same time, and none will be available to attend to them. Despite these warnings, this system is the one that will allow us to obtain the highest number of dropped calls between clients and agents. This is perhaps the most used type of launcher.
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The telemarketing survey module is very easy to use. It is basically a survey system, in which and by using the dial, the client can respond by pressing the keys of his terminal to a series of questions that a recording asks him. Imagine the possibilities here.
For example, another use is to know the degree of satisfaction of our client with our company, received attention, service, … Here the client simply must press a key, from 0 to 9, indicating their degree of satisfaction.
Simple right?
The telemarketing surveys module is really simple to use. And if not, as easy as consulting and guiding you throughout the process
For the coordinating agent of the call center this module is of special interest because it allows you to have better control over the quality level of incoming and outgoing calls in your call center and the attention provided by the operators that work in it.
Still do not use telemarketing surveys to know the degree of satisfaction? If the answer is yes, you are losing valuable information
With telemarketing surveys does not end the list of features of the Neotel PBX. Moreover, we continue working every day to develop more modules that are coupled and integrated into your virtual switchboard easily. Some of the other modules available to the Neotel control unit are:
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Neotel software makes your company work faster and more productively.
From among the star pillars of Neotel’s range of services, we highlight in this article the importance of CRM integrated with the switchboard. If what you are looking for in having an absolute control over your business, with the CRM you will be able to reach all the objectives that you propose.
Once you try the Neotel switchboard you will not go back
If your business accounts with workers located in different parts of the world, what you need is a pbx such as Neotel’s virtual switchboard. With our switchboard it does not matter where your employees or yourself are. Save from now on all your calls to communicate with your workers who are in other cities or countries, but billing as if they were internal calls within the same location.
Improve your professional image Use the calls by ip. Do not leave any calls unattended.
Do not worry about the typical problems of telephony, thanks to Neotel.
What are you waiting for to call Neotel?
There are many advantages when working with the virtual switchboard
Basic differences between the switchboard in the cloud and a conventional physical switchboard:
You just need an Internet connection to make it work.
There are no maintenance costs.
There is no type of initial investment, before you can use it.
There is no hardware.
Call 900 696 707 or +34 952641034, or if you prefer, write us an email to info@neotel2000.com.
Elevate the communications of your business with the Neotel control unit
You have plenty of reasons to hire a VoIP calling service
The Neotel PBX is 100% scalable and in every way. We adapt to the needs of clients like you. Tell us what you need and I’m sure we can help you.
Use a single tool It is over the need to be working with many applications to get what you can with a single application.
Easily manageable.
When you give us an opportunity and try our switchboard, you will start saving a lot of money!
If you are already a user of a virtual or physical switchboard, but you do not feel satisfied, you are paying too much or the attention received leaves much to be desired, it is time to trust the real professionals. Get in contact with us.
What differentiates us from the competition? Easy: we are so proud of the product that we work that we do not need our clients to sign any permanence.
You will never need more expensive hardware equipment that could be damaged.
Depending on your type of company, a type of software will be better for your telephone service. We advise you so that you do not have doubts when hiring.
Are you looking to call ip in your company? Contract your ip line now with Neotel
Improve the quality of the work of your own agents thanks to a virtual switchboard.
Call center software, CRM and virtual switchboard. Everything integrated in the same work tool
There are no stays when you contract with Neotel. Therefore, there is never risk for the client.
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Due to signals with interference and similar problems, conventional telephone lines are left in the background to make way for so-called ip lines.
With unparalleled coverage and an unbeatable level of stability, ip lines have long been consolidated as the most viable solution for companies.
If you are not using an ip line in your company yet, you need to do something about it
The ip lines are not something new now, at all, it is more, they have been in operation for a long time. Almost as much as since the Internet exists.
If we have understood for a long time why the Internet is an indispensable tool to carry out our work … Why is it that there are still companies unable to realize the need to use IP lines instead of conventional ones for their communication systems? ?
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The users who own a physical switchboard are always in trouble. They are old systems. Old. They are already disused. With the pbx hosted in the cloud we will be getting the most advanced mode for the customer in telephone switchboards. There is nothing like it!
Neotel recommends moving to the virtual switchboard if you have not already done so
Of a better professional image. Do not worry about the location of yours and your workers. Forget once and for all the typical problems of technical aspects of the management of the switchboard, space problems, equipment maintenance problems, etc.
Convince yourself and do not wait any longer. Migrate your physical switchboard to the cloud from Neotel’s hand. You will not regret
When looking for your company to hire the pbx, do not be fooled. Contract now with Neotel.
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