The new data center products have simplified many things within the offices. Until recently, companies invested large sums of money in the purchase of physical equipment for data storage. Nowadays, the most profitable thing is to contract the services of companies in telecommunications to carry out this management.
It is no longer necessary to have a data processing center. These machine rooms with huge processors and storage units have been replaced by virtual server technology. The advantages of hiring this type of service are countless.
The problem of physical servers
The main problem with physical servers is that they are expensive. Their installation already implies a planned design of the spaces that makes the companies’ remodeling works more expensive. In fact, just having to buy them implies a considerable investment and the expenses do not end there.
Having physical servers implies maintenance costs and specialized personnel. Maintaining this equipment implies changing parts, disks, installing antivirus, fixing breakdowns, etc. Furthermore, being machines, they are prone to damage over the years. In the past, companies had no choice but to face these costs due to the technology available.
Nowadays, all information and systems can be hosted by virtual servers. This is the advantage that cloud hosting technology offers. Now all data is treated and safeguarded in a secure way, by companies that offer their data center products.
Data center and virtual pbx products
The arrival of the virtual switchboard was made possible by virtual storage and Internet techniques. Previously, data was kept on internal servers, which were accessed by managers and computers. The most advanced companies leave this work to contracted companies and everything is done without the acquisition of machines that occupy an entire room.
The virtual switchboard implies having the hosting of the service software and the management data stored in the cloud. Companies like Neotel offer their data center products precisely under this dynamic. Everything is hosted on the Internet and data is handled by qualified IT experts.
The best part of this dynamic is that the contracted company assumes full responsibility for the storage. Basically, this is what having a company that offers data center products is all about. The maintenance costs are paid by the communications company. Meanwhile, the contracting company simply uses the call center software to do its usual work.
Contracting data center products is very economical for companies. In this way, workers are in charge of offering their primary services and leave the rest in the hands of specialized personnel.
Translated with www.DeepL.com/Translator (free version)
IP telephony resellers: A growing business
IP telephony resellers are part of today’s entrepreneurial chains. In the midst of the boom in remote and freelancer jobs, selling calling services over IP networks can be a source of passive income. Some communication companies work with individuals to expand their business network.
VoIP distribution is the future for many companies and the business opportunity is great. Many companies still use old forms of communication and data storage. Even many call center departments still have communications that rely on physical devices.
The great advantage of IP telephony
Many companies are not aware that Internet-based telephone communication systems exist. Of course, this means that they are unaware of the advantages of adopting today’s Internet telephony technologies. Having virtual PBX and IP telephony services generates considerable reductions in the operating costs of companies.
The costs of IT personnel, telephone equipment, physical storage and maintenance practically disappear. IP telephony lowers many expenses because the virtual systems are managed by the company providing the service. For companies with customer service departments, the benefits are even greater.
When communication is done via the Internet, all call data is stored in the cloud. This allows the creation of a database that in turn allows to understand what is being done right or wrong. What the VoIP distributor does is simply to sell this technological option to companies that do not know it. In short, they make money by being intermediaries.
Become a distributor of IP Telephony
Those people with a website, a blog or who have the ability to sell can generate good income being distributors. Computer scientists, consultants and related professionals who work with several companies can earn an additional income.
There are prestigious communication companies that work with independent distributors. One of the most emblematic cases is Neotel, which allows the sale of its IP telephony services and call center software. Basically, the idea is to make a profit as an intermediary of a service.
Those seeking to generate passive income have in this type of business an excellent alternative. Opportunities are everywhere: it is just a matter of knowing them.
Distribuidores de telefonía IP: Un negocio en crecimiento
Los distribuidores de telefonía IP forman parte de las cadenas de emprendimiento de la actualidad. En medio del auge de los trabajos remotos y “freelancer”, vender servicios de llamadas por redes IP puede ser una fuente de ingresos pasivos. Hay empresas de comunicación trabajan con particulares para ampliar su red de negocios.
La distribución VoIP es el futuro para muchas empresas y la oportunidad comercial es grande. Muchas compañías aun utilizan viejas formas de comunicación y almacenamiento de datos. Incluso muchos departamentos de call center aún cuentan con comunicaciones que dependen de dispositivos físicos.
La gran ventaja de la telefonía IP
Muchas compañías no están enteradas de que existen sistemas de comunicación telefónica por Internet. Por supuesto, esto implica que desconocen las ventajas de adoptar las tecnologías actuales en dicha materia. Tener servicios de centralita virtual y telefonía IP genera rebajas en los gastos operativos de las empresas de forma considerable.
Los gastos en personal informático, equipos telefónicos, almacenamiento físico y mantenimiento prácticamente desaparecen. La telefonía IP abarata muchos gastos porque además los sistemas virtuales son manejados por la compañía que presta el servicio. Para las empresas con departamento de atención al cliente los beneficios son incluso mayores.
Cuando la comunicación se hace vía Internet todos los datos de las llamadas quedan alojados en la nube. Esto permite la creación de una base de datos que a su vez permite entender que se está haciendo bien o mal. Lo que hace el distribuidor VoIP es simplemente vender esta opción tecnológica a empresas que no la conozcan. En pocas palabras, se gana dinero siendo intermediarios.
Hazte distribuidor de Telefonía IP
Aquellas personas con una web, un blog o que tienen capacidad para vender puede generar buenos ingresos siendo distribuidores. Los informáticos, asesores y profesionales afines que trabajan con varias empresas pueden obtener una entrada adicional.
Hay empresas de comunicación prestigiosas que trabajan con distribuidores independientes. Uno de los casos más emblemáticos es Neotel, que permite la venta de sus servicios de telefonía IP y software call center. Básicamente, se trata de obtener una ganancia como intermediario de un servicio.
Aquellos que buscan generar ingresos pasivos tienen en este tipo de negocio como una excelente alternativa. Las oportunidades están en todas partes: solo es cuestión de conocerlas.
Integrate virtual switchboard with third party software
The ability to integrate virtual pbx with third party software is still unknown in many call centers. Most departments handle different applications totally disconnected from each other. Currently, some communications companies offer mechanisms for software integration, which makes things easier.
This capacity involves developing digital work tools that are easier and faster to use. In the contact centers of the past everything used to be very disconnected. Having a single space in which calls are made, claims are processed and business is now possible.
The web socket: a solution that few exploit
Using a web socket allows you to create a space where the applications you use to work are integrated. For example, a small company can have a management tool, an accounting tool and also one for making calls. With the integration, what is achieved is to be able to use the functions of all from a common space.
One of the biggest problems that many call centers have is that their applications are not integrated. This can be a problem when the company moves from physical applications to virtual switchboard. For this reason, many companies do not make the leap to this technology that allows everything to be stored on the Internet safely and without complicated installations.
The web stocket is a connector for virtual switchboard. From its use, the customer service department can advance technologically without stopping using their usual applications. Neither the workers nor the work undergoes major changes and the company can open up to the facilities offered by storage and services hosted in the cloud.
Integrating virtual pbx with third-party software is vital
Adapting companies to the arrival of the virtual switchboard is necessary. Thanks to this system, data can be stored in the cloud, instead of using physical servers. The latter, constitutes a great monetary saving for the companies.
On the other hand, this type of call center software allows business communication that exceeds the limits of the service department. Today, company tele-operators can attend from the comfort of their home and with their own devices. So, being essential the update from the virtual switchboard, the important thing is to make the process as less traumatic as possible.
Precisely, integrating virtual switchboard with third party software allows a migration that does not affect the service. Many communication companies offer the virtual switchboard, but not all of them allow integration with the programs regularly used by each company. For example, one of the companies that do guarantee application integration is Neotel.
Therefore, it is essential to migrate to a virtual switchboard with a company that knows how to integrate applications. The modernization of the call center and customer service is guaranteed when it is well thought out.
Integrar centralita virtual con software de terceros
La capacidad de integrar centralita virtual con software de terceros es aún desconocida en muchos call center. La mayoría de los departamentos manejan distintos aplicativos totalmente desconectados unos de otros. En la actualidad, algunas empresas de comunicaciones ofrecen mecanismos para la integración de software, lo cual facilitar las cosas.
Esta capacidad implica desarrollar herramientas de trabajo digitales más fáciles y rápidas de usar. En los centros de contacto del pasado todo solía estar muy desconectado. Tener un solo espacio en el cual se hace las llamadas, se procesan los reclamos y se gestiona el negocio ahora es posible.
La web socket: una solución que pocos explotan
Utilizar una web socket permite crear un espacio en donde las aplicaciones que se usan para trabajar se integran. Por ejemplo, una pequeña empresa puede tener una herramienta de gestión, otra de contabilidad y además una para hacer llamadas. Con la integración, lo que se logra es poder utilizar las funciones de todas desde un espacio en común.
Uno de los problemas más grandes que tienen muchos call center es que sus aplicativos no están integrados. Esto puede ser un problema cuando la empresa pasa de aplicativos físicos a centralita virtual. Por eso, muchas empresas no dan el salto a esta tecnología que permite almacenar todo en Internet de forma segura y sin instalaciones complicadas.
La web stocket viene a ser un conector para centralita virtual. A partir de su uso, el departamento de atención puede avanzar tecnológicamente sin dejar de utilizar sus aplicativos de siempre. Ni los trabajadores ni el trabajo sufre mayores cambios y la empresa puede abrirse paso a las facilidades que ofrece el almacenamiento y los servicios alojados en la nube.
Integrar centralita virtual con software de terceros es vital
Adecuar las empresas a la llegada de la centralita virtual es necesario. Gracias a este sistema, se puede guardar datos en la nube, en vez de utilizar servidores físicos. Esto último, constituye un gran ahorro monetario para las compañías.
Por otro lado, este tipo de software call center permite una comunicación empresarial que supera los límites del departamento de atención. Hoy en día, los teleoperadores de una compañía pueden atender desde la comodidad de su hogar y con sus propios dispositivos. Entonces, siendo primordial la actualización a partir de la centralita virtual, lo importante es hacer el proceso lo menos traumático posible.
Precisamente, integrar centralita virtual con software de terceros permite una migración que no afecte el servicio. Muchas compañías de comunicación ofrecen la centralita virtual, pero no todas permiten una integración con los programas que regularmente usa cada compañía. Por ejemplo, una de las firmas que si garantizan la integración de aplicativos es Neotel.
Por todo lo dicho, es fundamental hacer la migración a centralita virtual con una empresa que sepa integrar aplicaciones. La modernización del call center y la atención al cliente está garantizada cuando es bien pensada.
The benefits of hiring a 900 line
The 900 lines have multiple benefits for companies despite being free for the user. To tell the truth, certain types of businesses manage to grow exponentially around this type of service. Paying for incoming calls generated by customers can be a masterstroke.
Lines such as 806 and 803 generate money but only serve to offer occasional trades during the call. On the other hand, 900 lines work to capitalize on massive campaigns in offering services. Of course, you always have to evaluate the size of the company and what it offers to users. What is the 900 line like? Lines with a 900 prefix are those that have zero cost for the caller. That is, customers who call companies that have this type of line do not pay for the calls they make. On the contrary, in this case the company that receives the contact pays for it in front of the telephone company. 900 lines are also considered commercially used because those who contract them are usually companies. Their basic intention is to facilitate the communication of clients and users through the use of a single number. All calls are attended by several terminals in the call center managed through the same virtual switchboard. However, behind a 900 line there is not only a faster or more expeditious customer service. In fact, this can be the key to truly successful marketing campaigns that multiply revenue. 900 lines: a lower cost for an exponential gain 900 lines allow you to unify all the call flow in a single number. The first advantage of this is that both customers and users can easily memorize the unique number that connects them to the company. The public’s knowledge of this access key should only be reinforced through television and network advertising. In time, this communication mechanism will remain in the collective unconscious. The 900 number of a company becomes a fundamental part of its image. Being free, it is giving added value to the customer from the moment he initiates the call. This ends up becoming a test of quality service for an entire audience. Having 900 lines also allows you to manage new contracts or customers through it. With the right campaign it will be very easy to attract people to contract the service offered. In addition, as all calls are handled through the call center software, an interesting database is generated. Without a doubt, paying for calls made by customers generates incalculable profits. Telephony services, cable television, insurance companies and clinics have reported excellent results. Companies like Neotel offer this service and incorporate it to the virtual pbx.
Data center products: present and future of the companies
The new data center products have simplified many things within the offices. Until recently, companies invested large sums of money in the purchase of physical equipment for data storage. Nowadays, the most profitable thing is to contract the services of companies in telecommunications to carry out this management.
It is no longer necessary to have a data processing center. These machine rooms with huge processors and storage units have been replaced by virtual server technology. The advantages of hiring this type of service are countless.
The problem of physical servers
The main problem with physical servers is that they are expensive. Their installation already implies a planned design of the spaces that makes the companies’ remodeling works more expensive. In fact, just having to buy them implies a considerable investment and the expenses do not end there.
Having physical servers implies maintenance costs and specialized personnel. Maintaining this equipment implies changing parts, disks, installing antivirus, fixing breakdowns, etc. Furthermore, being machines, they are prone to damage over the years. In the past, companies had no choice but to face these costs due to the technology available.
Nowadays, all information and systems can be hosted by virtual servers. This is the advantage that cloud hosting technology offers. Now all data is treated and safeguarded in a secure way, by companies that offer their data center products.
Data center and virtual pbx products
The arrival of the virtual switchboard was made possible by virtual storage and Internet techniques. Previously, data was kept on internal servers, which were accessed by managers and computers. The most advanced companies leave this work to contracted companies and everything is done without the acquisition of machines that occupy an entire room.
The virtual switchboard implies having the hosting of the service software and the management data stored in the cloud. Companies like Neotel offer their data center products precisely under this dynamic. Everything is hosted on the Internet and data is handled by qualified IT experts.
The best part of this dynamic is that the contracted company assumes full responsibility for the storage. Basically, this is what having a company that offers data center products is all about. The maintenance costs are paid by the communications company. Meanwhile, the contracting company simply uses the call center software to do its usual work.
Contracting data center products is very economical for companies. In this way, workers are in charge of offering their primary services and leave the rest in the hands of specialized personnel.
Translated with www.DeepL.com/Translator (free version)
Productos data center: presente y futuro de las empresas
Los nuevos productos data center han simplificado muchas cosas dentro de las oficinas. Hasta hace poco, las empresas invertían altas sumas de dinero en la compra de equipos físicos para el almacenamiento de datos. En la actualidad lo más rentable es contratar los servicios de empresas en telecomunicaciones para realizar esta gestión.
Ya no es necesario tener un centro de procesamiento de datos. Estos cuartos de máquinas con procesadores inmensos y unidades de almacenamiento han sido sustituidos por la tecnología de los servidores virtuales. Las ventajas de contratar este tipo de servicios son innumerables.
El problema de los servidores físicos
El principal problema de los servidores físicos es que son costosos. Su instalación ya implica un diseño de los espacios planificado que encarece los trabajos de remodelación de las compañías. De hecho, solo tener que comprarlos implica una inversión considerable y los gastos no terminan allí.
Tener servidores físicos implica costes de mantenimiento y personal especializado. Mantener estos equipos implica cambiar piezas, discos, colocar antivirus, arreglar averías, etc. Además, siendo maquinas estos están propensos a dañarse con el paso de los años. Antes las empresas no tenían otra salida que afrontar estos gastos debido a que era la tecnología disponible.
En la actualidad, toda la información y los sistemas pueden alojarse mediante servidores virtuales. Esta es la ventaja que ofrece la tecnología de alojamiento en la nube. Ahora todos los datos son tratados y resguardados de forma segura, por empresas que ofrecen sus productos data center.
Productos de data center y la centralita virtual
La llegada de la centralita virtual fue posible gracias a las técnicas de almacenamiento virtual y de Internet. Antes los datos quedaban en servidores internos, a los que se accedía mediante gestores y computadoras. Las compañías más avanzadas dejan este trabajo a empresas contratadas y todo se hace sin la adquisición de máquinas que ocupan todo un cuarto.
La centralita virtual implica tener el alojamiento del software de atención y los datos de la gestión guardados en la nube. Empresas como Neotel ofrecen sus productos data center precisamente bajo esta dinámica. Todo está alojado en Internet y la data es manejada por expertos en informática cualificados.
Lo mejor de esta dinámica es que la empresa contratada asume toda la responsabilidad del almacenamiento. Básicamente, de esto se trata contar con una compañía que ofrece productos de data center. Los gastos de mantenimiento corren por cuenta de la empresa de comunicaciones. Entre tanto, la empresa contratante simplemente utiliza el software de call center para realizar su labor habitual.
Las contrataciones de productos data center es muy económica para las empresas. De esta manera, los trabajadores se encargan de ofrecer sus servicios primarios y dejan lo demás en manos de personal especializado.
Sending mass SMS to mobiles still ensures successful campaigns
Sending mass sms to clients’ mobiles is still on the top of the most successful marketing strategies. Users continue to be attentive to the messages sent by their companies through this format. Trust, habit and a good margin of acceptance are some of the advantages provided by campaigns via text messages.
It doesn’t matter that there are new technological options and ways to get the messages of the companies and promotions across. The SMS remains valid and allows the reception of information even when the device does not have an Internet connection. This type of message has people’s attention and that is why the most successful companies do not stop using them.
Mass SMS for companies: easy, fast and effective
To carry out this type of campaign you only need a platform to send sms. Generally, this module is installed inside the virtual pbx, as is the case with the Neotel service, for example. The messages are programmed and sent to all the data of registered users in an automated way.
However, there may be some differences between the modules offered in the communications market. The most complete proposals offer easy API integration with any third party software and programs. It is also necessary to have a built-in module to analyze the effectiveness of communications and campaigns.
Another very useful tool is the customizable templates with predefined but editable texts. The most advanced services even allow you to send web links via text messages. This is a necessary and very effective feature to get the customer to go to the digital portal. There is also the possibility of buying packs with a certain amount of SMS.
Advantages of sending mass SMS to mobiles
The biggest advantage in the automation of mass sms for companies is in its effectiveness. The open rate of this type of campaign is around 97%. This data indicates the percentage of users who have actually seen the message sent by the company. The comparison between this strategy and email notifications is abysmal in favor of text messaging.
Having statistics on the campaigns can improve the sending of text messages. In other words, this is a tool that allows companies to improve communication with the public. From the call center software, even messages with personalized user data can be made. These are usually very effective and allow the automation of some functions and services offered to customers.
Sending massive sms to mobiles is one of the bases of mobile marketing. Reaching customers is still easy with this tool that does not lose validity. Of course, it is essential to contract the service with an expert, cutting-edge communications company.
Enviar SMS masivo a móviles aún asegura campañas exitosas
Enviar sms masivo a móviles de clientes sigue estando en el top de las estrategias de marketing más exitosas. Los usuarios siguen estando atentos a los mensajes emitidos por sus empresas a través de este formato. Confianza, costumbre y buen margen de aceptación son algunas de las ventajas que aportan las campañas vía mensaje de texto.
Poco importa que existan nuevas opciones tecnológicas y vías para hacer llegar los mensajes de las empresas y promociones. El SMS no pierde vigencia y permite la recepción de información incluso cuando el dispositivo no tiene conexión a Internet. Este tipo de mensajes cuenta con la atención de la gente y por eso las compañías más exitosas no dejan de utilizarlos.
Sms masivos para empresas: fácil, rápido y efectivo
Para realizar este tipo de campañas solo se necesita una plataforma de envió de sms. Por lo general, este módulo se encuentra instalado dentro de la centralita virtual como ocurre por ejemplo con el servicio de Neotel. Los mensajes se programan y envían a toda la data de usuarios registrados de forma automatizada.
Ahora bien, es posible que existan algunas diferencias entre los módulos ofertados en el mercado de comunicaciones. Las propuestas más completas ofrecen fácil integración de la API con cualquier software y programas de terceros. También es necesario contar con un módulo incorporado que permita analizar la efectividad de las comunicaciones y campañas.
Otra herramienta bastante útil son las plantillas personalizables con textos predefinidos pero editables. Los servicios más avanzados permiten incluso mandar enlaces web a través de los mensajes de texto. Esta es una característica necesaria y muy eficaz para lograr que el cliente se dirija al portal digital. También está la posibilidad de comprar packs con una cantidad de SMS determinada.
Ventajas de Enviar SMS masivo a móviles
La mayor ventaja en la automatización de sms masivos para empresas está en su efectividad. El open rate de este tipo de campañas ronda el 97% de efectividad. Este dato indica el porcentaje de usuarios que han visto efectivamente el mensaje mandado por la empresa. La comparativa entre esta estrategia y las notificaciones por correo electrónico es abismal en favor del mensaje de texto.
Teniendo estadísticas sobre las campañas se puede perfeccionar el envío de los mensajes de texto. Es decir, que esta es una herramienta que permite a las empresas ir mejorando la comunicación con el público. Desde el software de call center se pueden realizar incluso mensajes con datos personalizados del usuario. Estos suelen ser muy efectivos y permiten automatizar algunas funciones y servicios ofrecidos a los clientes.
Enviar sms masivo a móviles es una de las bases del mobile marketing. Llegar a clientes sigue siendo sencillo con esta herramienta que no pierde vigencia. Por supuesto, es fundamental contratar el servicio con una empresa de comunicaciones experta y a la vanguardia.
Professional voice-over service: personalize your messages
The professional voiceover service is becoming more and more popular in call center services. Many companies have depersonalized services, which impacts the image of their customers. In reality, the possibilities in the recording and automation of messages can be infinite.
There are communication companies that offer packages and generic messages. However, expert firms in virtual pbx and related services have no limits.
Recording professional voiceovers: forging a business image
Professional voiceovers are a vital part of the image formed by the users of their companies. Therefore, it is essential that companies have total control over their production. The messages, voice and everything recorded must be thought of with great care.
It can be said that the voices heard in the customer service are part of the company’s marketing. Their characteristics and the way the message is presented are the living expression of the brand. Of course, these must be well thought out in terms of the structure of the service and the division of departments.
It looks for experts in service of professional locution
The professional voiceover that users will hear is as important as the capabilities of the virtual switchboard. Therefore, it must be worked with an expert communications company with experience in the field. The possibilities are endless if you work with the most advanced of these technologies.
When contracting professional voiceover services, we must claim the right over parliaments and recordings. In this way, we ensure the authenticity of the content and that no other business uses it. The best communication companies can make translations of the messages or pass them on to another language.
It is essential to design scripts well in order to improve the business image and avoid system errors. One of the companies that offers this service is Neotel, as a way to complement their call center software. Undoubtedly, this is a task that should not be omitted if you want to feed the customer service.