If there is one thing that characterizes our times, it is the ability to work without having to be in an office. Remote work, more than a solution, is nowadays a preference and a necessary adaptation of the business sector. To be able to do it, we only need to have tools such as call center software. Among the modules of this type of software, the mobile PBX stands out.
VoIP PBXs are applications that go beyond customer service work. All companies and enterprises can take advantage of this system, which can easily become a formula for managing remote work, among other things.
Year 2021: the advent of remote work
The second decade of the 21st century has been characterized by a total change in the way we look at life. Situations posed by the COVID 19 pandemic and economic crises have brought about the need to rethink work. Many circumstances have led people to focus on the Internet as a way to produce money.
If we used to talk about waves of layoffs, we are now in a kind of crisis of face-to-face employment. The current generation of workers simply do not want to go back to their jobs, because they find it boring, complicated, or worse, unnecessary. Technology has changed people’s perspective and it is up to companies to adapt.
The average professional does not want to leave home and companies that are not prepared for remote work could perish. In this universe of ideas, call center software appears as a unique solution for employers. Through this tool, it is possible to know if a person who performs telework, or work from home, is performing his duties. No matter what kind of work he/she does: the system lets you know that the person is fulfilling his/her role even if he/she is in the comfort of his/her home.
Mobile switchboard: working from a smartphone
The only thing people need to work today is a device with an Internet connection. We might imagine that this implies at least having a computer at home, to perform various intellectual tasks. Nowadays, however, a person could even work from a smartphone. Precisely, the mobile PBX is a complement to the call center software that allows to work using this type of devices.
For those who do not know it, the mobile PBX allows to open and manage the virtual PBX program from a smartphone. This is, in fact, the main utility of this tool. By having it, the employee has all the software’s own resources on his smartphone. This gives him the possibility to perform his work no matter where he is.
The mobile PBX allows, among other things, to have a softphone similar to the one used on the computer. In addition, it allows you to use such necessary functions as call transfer, or put the call on hold. These are functionalities that are present in customer service work, but are also useful in any business work.
Some functions of the mobile PBX
Having employees with a mobile PBX on their devices implies, in principle, being able to work with the virtual PBX system. It should be noted that this is a system that works as if it were an Internet platform and workers enter and log in, being able to be controlled in its management. This is so, because this software is made to unify work profiles through the Internet connection. Some of its functions are:
Transfer calls: The mobile PBX allows you to recreate a business desk phone on any smartphone. One of its most important functions is to allow people to transfer calls from simple codes. This can be essential in some office jobs.
Putting the call on hold: This is another feature unique to the virtual PBX that can now be done from a cell phone. In fact, this is what call center operators do when they tell us to “stay on the line” and play music while they do something.
Mute calls: This is similar to placing the call on hold, only that the customer remains on the call while not listening to us. The purpose of this feature is to allow us to make inquiries without the customer on the line noticing us.
These are all telephone solutions that we usually find in office devices: computers with softphones or business desk phones. Now the mobile PBX puts the best of IP voice PBXs on the cell phone.
Virtual PBX for mobiles: keeping an eye on the job
The mobile PBX is, broadly speaking, an add-on that allows us to access the virtual PBX from the Smartphone. This makes it a useful complement to encourage remote work. From the call center software, employers can hire staff to work from home and control that they are connected and performing their work.
In fact, a company can hire from Spain people from Colombia, Venezuela, India or any other country to do call center work. From the use of the mobile PBX, they will be able to enter the company’s virtual PBX and perform their work from the comfort of their cell phone. Even if they did not have a computer, they could work with peace of mind.
In the same way, an executive who is on the road doing business can operate the virtual PBX from another country. Basically, all they need is an Internet connection. This add-on works without installations or special SIM cards. The best thing is that everything that is done on a device with a user will be registered.
In other words, this add-on has many utilities nowadays. What was originally a program for call center activities, nowadays allows to monitor remote work, or to ensure quality tools for top executives.
Advantages of Neotel’s virtual PBX for mobiles
Neotel’s virtual switchboard for mobiles is one of the most complete in the market. This is a complementary service of our software designed to bring all the properties of the call center software to the workers’ cell phones. Some of its advantages are the following:
There are no limits: Neotel provides its contracting companies with the possibility of installing the mobile PBX on as many smartphones as necessary. In this way, each person linked to the company will be able to access the software from their personal or business smartphone.
No additional cost: All companies that contract Neotel’s call center software have the mobile PBX service at no additional cost. We guarantee greater connectivity for work without requesting extra payments.
No installations: The mobile PBX is part of Neotel’s software service. Therefore, no additional installation or program is needed for it to work in the smartphones that the contracting company has.
The mobile PBX allows to have all the advantages of the virtual PBX, but in mobile devices. In this way, it is not necessary for an employee to be in the office to access the professional functions of Neotel’s communications manager.
Call center software: managing business communication
The virtual switchboard is a program that unifies the communication of an entire company. From here, the contracting companies have the advantage of communicating through IP telephony, which is more practical and economical. In addition, this software provides entrepreneurs with multiple useful tools to enhance marketing and customer service in a professional manner. Most large companies work with these systems.
Although it is often called call center software, it is not necessary to have a customer service center to take advantage of this program. Even those companies that have few telemarketers can organize their work and make it more efficient with this application and its innovative modules. Of course, it is important to have a warranty manager, something that not all VoIP PBXs on the market can ensure.
At Neotel we have one of the most innovative programs in the business communication sector. Our system is easy to use and does not require additional installations and costs. The best thing is that we have designed different plans so that no entrepreneur is left without enjoying this technology.