Definitive Guide to Software Call Center

Hire your cloud-based call center with Neotel!

The best call center management software: Neotel and its predictive dialer

Neotel’s call center software is very simple to use. With a management panel at your disposal the user has all the necessary tools to manage their call center. You just need to hire Neotel’s call center software.

Neotel offers agents around the world the best rates on calls. Take advantage of this unique opportunity to grow your business.

Do you have any questions about our call center tools? No problem. Contact Neotel and we will solve all your doubts.

Our software is intuitive and easy to use.

Our intelligent software predicts the best time to make calls and thanks to this we increase the productivity of agents by spending more time in conversation with customers.

When your agents use Neotel’s call center software, it’s just like giving them a super powerful tool with which to carry out mass marketing campaigns over the phone and that work.

Generate more sales in your SME with call center software.

How to choose the best call center software for your business

By hiring Neotel, call center representatives can monitor their agents and work remotely.

When it comes to hiring a software company call center, it is important to find one that is the best, looking and looking for online reviews to know the opinions of users about it. Rates are also important. Not always the most expensive means the best. As not always cheaper is stable over time.

Benefits of call center software

Today to masterfully operate a call center you need to hire a software dedicated specifically to this. Regardless of the type of business, all call centers in the world require the best management tools.

Thanks to the call center software with Neotel, administrators can see which of their agents stand out most for their value. And it is also useful when locating faults that always exist and so try to improve.

All these actions are carried out in real time. You will be able to know the ratio of incoming and outgoing calls. You will know when your agents are working or at rest along with all the information related to the active campaigns.

Those in charge can monitor calls in real time and even give instructions to the operator.

It makes the supervision of the agents very easy.

The call center supervisors know the importance of having a team of quality operators since a single broken link in the chain can lead to tragic situations the future of the company. Fortunately thanks to Neotel’s call center software, the call center manager can remotely even monitor everything going on wheels.

An advantage to take into account is the Telework, where thanks to this agents can perform their tasks without any inconvenience remotely from their homes. This has many advantages for our workers. And for those responsible for call centers. You know: a happy employee will generate more sales.

Moreover, thanks to telework, those responsible can hire operators from all over the world, thus choosing cheaper labor. And even if preferring to opt for local contracting, the responsible continues to save costs, not having to invest in computer equipment for operators who will work from their own homes.

Feel the flexibility to work with our call center software.

As a manager, having control of your call center from any point is a freedom.

Call center management software puts your business in the cloud so you can control it from anywhere. Seriously. You just need a computer and internet connection.

Robot call

Agents use call center management software to customize campaigns

The possibilities offered by hiring call center management software are unlimited for small and medium-sized businesses that want to make that leap in growth.

You can customize campaigns to your liking.

Businesses use cloud call center software to organize sales

Predictive dialing

Increases sales in the company with call center software

If you really want to scale your company and call center, with our software you can.

Ask us for predictive, progressive and Robot Call dialing.

Virtual call centers save businesses money.

Companies use virtual call center to save money

Reduce costly IT maintenance expenses with Neotel cloud software.