Automation tools can improve call center management almost instantaneously. However, to achieve this, each of these current technological resources must be used well. One of the programming that can be most useful for customer service is the progressive dialer. And in fact, it can become an effective bridge between the company and its customer.
The progressive dialer is an automated option that allows you to launch outgoing calls to your customers. With this module, less quantity is acquired but more quality of service is ensured. In any case, the important thing is to know when, where and how to apply this solution, which is typical of the latest call center software.
Why does the progressive dialer facilitate customer loyalty?
Building customer loyalty involves generating positive customer relationships, especially through communication. Basically, it is a matter of making them as loyal as possible to the company and therefore to its products. The objective is to ensure the customer’s preference as a user and to motivate greater economic benefits through this link, which is also somewhat emotional.
The progressive dialer is an excellent loyalty tool because it ensures a pleasant communication. On the one hand, the operator manages outgoing calls that are activated automatically and progressively. This ensures break times for the operator, which allows him to work much more slowly and maintain a good mood.
On the other hand, this good treatment generates all the optimal conditions for the customer to feel well attended. In addition, as everything is programmed, the automation collects data from each call. This saves wasted calls to phones that do not exist or even unnecessary repetitive contacts.
Successful loyalty campaigns
The progressive dialer is ideal for telephone sales and offers of additional services. For example, in a bank, the call launcher could be implemented to manage a list of customers with new approved cards. The list with their users and phone numbers is managed in an automated way and outbound phone calls are triggered progressively.
This module can be implemented when the company offers special services or personal notifications to users. This system also allows incoming calls to be transferred to available operators. This is a very useful tool that is often not well used because it is not easy to understand its usefulness.
The most important thing when using the progressive dialer is to configure the list efficiently from the virtual PBX. Therefore, it is probably necessary to review the data of the customers likely to be called from the call center. On the other hand, it is not recommended for use in contact centers or departments with a high volume of incoming calls.
Best of all, the progressive dialer allows you to clean up your users’ phone number lists. In addition to this, the system allows to capture statistical data on productivity within the call center. On the other hand, the tele-operators’ work quota is basically programmed. Undoubtedly, this is a solution that can generate good results if used properly.