What role do SMS in a marketing campaign?

Reaching the final customer is essential for any marketing campaign. Neotel, as a leader in the Telecommunications sector, has developed the widest range of services in terms of Communication, and can advise you on which is the most appropriate for your marketing campaign at all times. Among all of them, the SMS is crowned as among the communication systems with the highest success rate.

Integrate sending SMS to mobile phones from the Neotel platform

The customer is the most important for any company. Therefore, and knowing the rate of openness and reading that mobile messages have, it is highly advisable to have the SMS for our professional marketing campaigns.

There are many advantages of using SMS as a means of communication at the Marketing level

The main advantages are:

Sending notifications: You can use it to, for example, send notifications as a reminder to your customers, so that they are always aware of what happens in your company.
Security: It is a direct communication channel between the sender and the recipient, so you can be totally sure that this type of messaging system is reliable for communicating private data.
It serves as a promotional channel: You can offer discounts and promotions to your most common customers using this channel.
Increase traffic to your website: One of the main advantages is to add a link to your website so you increase the chances of sales.
Everyone knows how it works: It is easy to use for all types of users.
Does not need Internet connection: You can reach your audience, wherever you are, without the need for it to be connected to the Internet.

The SMS gives a very good result as far as Direct Communication is concerned.

Neotel is strongly committed to the mass SMS sending service for all types of companies that need it. Neotel has been consolidated throughout all these years as the leading company in the Software Call Center, CRM and Virtual Switchboard sector. Now the sms is the new way to create marketing campaigns for business.

How is the VoIP IP PBX ?: Savings and Quality

With the ip virtual switchboard companies save money. The ip virtual switchboards are the next step in the switchboard sector, being more advanced and presenting more features than the conventional physical telephone switchboard.

Neotel is the leading specialist company in the Telecommunications sector. Since 2001, it has offered Voice over IP systems worldwide.

Neotel advanced IP switchboard for business

Do you already know Neotel’s advanced IP PBX? Well, if your answer is no, from our blog we could not recommend more that you dedicate only 5 minutes to contact our company and ask us about it. Are you ready to start saving on your telephone bill? Welcome to the Neotel IP PBX!

You only need to have a SIP phone (if you do not have one yet, Neotel provides it to you, ask us) and you are ready to use our advanced IP PBX.

The advanced ip switchboard of Neotel is in constant development, so that customers receive numerous updates throughout the year, all improvements, at no extra cost. Always thinking about the needs of our customers.

Think that the Neotel IP PBX provides a kind of information that would be impossible to pick up with another type of telephone system: With the Neotel IP PBX you can know how many lines are occupied, how many people are waiting in queue, …

Generate more complete reports for your company with Neotel’s advanced IP PBX.

How to receive and send a fax over the Internet?

Do you have an Internet connection? Then you already have everything you need to start using the virtual fax.

The virtual fax service makes us forget the classic physical machines to send faxes along with the maintenance they entail. When we send a fax through a fax machine, although the process may seem easy, we must not forget the costs involved in this communication system: light costs, maintenance, repairs, specialist technicians for when our fax machine does not work , etc. With the virtual fax the client only needs to take care of sending the fax. And nothing more.

The virtual fax very surely covers the needs of the vast majority of the public out there; Why do not you give him a chance? Call Neotel and ask about this service and we will advise you without obligation

Neotel is one of the companies that has struggled the most to bring communication systems to the public. The same thing happened with the fax machine. Here Neotel has taken a step further, unifying two technologies, Internet and Fax, to create what virtual fax calls.

Neotel helps you unify all your communications in one platform

Unified communications in the cloud provide us with possibilities such as contact and calendar management, Internet fax, document sharing, telephone exchange, …

The unified communication allows entrepreneurs and freelancers to have all the information related to this organized within the same platform.

The importance of managing customer relationships

Do you want to expand your business? Now the Neotel CRM is the solution to all your problems.

Improve your efficiency

Obviously, having all the records of communications with your customers in an organized way is not going to be the only one of the advantages (although it is true that this may be the best known by all users). Having a base that includes all your contacts, in the most organized way possible, and where you have all the absolute control over it, will be providing you with unparalleled new productive capabilities.

Control how much time each management lasts between your agents and your clients.

Customize your communication

Segment your contacts with custom fields and labels to create your filters according to your needs.

Custom fields: Neotel CRM allows you to create all kinds of custom fields, depending on what you need. Anything that you come up with. Now it is possible to create and configure these custom fields to obtain a better and smarter way of working.

Follow customers through the sales cycle

From the first detail in the first contact, until the lead becomes Account (client), follows the whole process and thus observes and controls how effective the work is being done, or not.

Manage all your contacts in one place

With our CRM you will be able to manage all the relative information about your contacts in the easiest, most efficient and orderly way.

What are the benefits of using Agents who work from home?

There is no reason why your call center does not have agents working remotely from their homes. You would be saving on labor costs while your workers would be benefiting on the other hand, which means, happier and happier workers.

The key is to hire the right agents. These must be professionals by themselves. Ensure before hiring, to make clear the goals to be met, is key to ensure that this professional relationship with our teleworkers reach a successful conclusion.

Having the right software to perform the tasks of teleworking agents is crucial when doing a good job.

There are many benefits to having agents working from home. Enumerating them all would be an almost impossible task. Some of the main benefits are:

Nobody likes to be aware that by aspects such as location or languages we are not counting on the best human work team or we are not reaching the entire target audience. However, it will not always be possible to get a worker whose profile is very interesting to us, willing to move to where we are. Now, thanks to telework, these barriers disappear. When working from home, we can hire and therefore have in our team with any professional available in the market. Access a much wider market thanks to teleworking.
From the traffic in the morning, to the excess of pollution caused by the engines and the delay of the employees. All this can be solved if we count on our team with teleworkers for our call center.
Many agents think about the advantages of teleworking for them. And they even volunteer when an opportunity arises. When teleworking makes the employee happier, the entrepreneur must be able to see this.
There are studies that ensure that working from home the worker is more productive.

Maximize productivity with teleworking agents

You as a manager of the call center do not want to see agents standing looking at the void but you do not want to have too few staff, which means losing calls from potential customers and losing sales. With agents teleworking from home we forget about these problems.

Do you want to know what is the best option for your business? We present the Software Call Center

Discover why Neotel is the best option for call center software for you. Learn more about our professional projection. Learn about the main features of Neotel’s call center software.

The qualities of our call center software are very varied. Here in this post we want to inform you about some to stand out for its importance:

Greetings

And with «greetings» we refer to the welcome locutions, with which through a pre-recorded message we will be informing our clients about what we want. This option is a very good option since it gives us the possibility of reporting on highly relevant details, or other types of content such as business hours, closing days for holidays, information related to the activity our company is engaged in. , etc.

Transcription of calls and statistics

A possibility and characteristic of the Neotel call center software that serves to measure everything related to our calls, both outgoing and incoming calls. And it is that for any company it is of vital importance to know this information. Without a call center software like Neotel we will be failing to obtain valuable data for the growth of our business.

Automatic Call Distribution (ACD) and Interactive Voice Response (IVR)

This is for the typical call situation in which a phrase is played that offers us a menu with options (To speak with Marketing press 1 … To speak with Address press 2 … To speak with department X press 3 .. .). Here the client will press the appropriate option and that is where the ACD comes in, which will solve this by transferring the client to the agent / department. suitable. From the panel of Neotel it is possible to configure or assign each of our agents a role so that the system is then able to find out to which agent to transfer each call.

Would you like to know everything you need to know if our Call Center Software is the most suitable for your company? At Neotel we are only one telephone call away! (Or to a single message through our LiveChat, or to a single email away, or to a single WhatsApp message, or to a single email through our form, etc. What are you waiting for? expert of the Neotel Call Center Software?)

Neotel’s Call Center Software is web-based. This means that counting only with an Internet connection, whether from tablet, computer or mobile, through the user and password that Neotel provides, we will be connecting with our user panel. Everything ready to work.

Cloud-based call center software

The most important difference between Neotel’s call center software and the others is that with Neotel, the entire system is hosted in Neotel’s virtual cloud. What does this mean? Well, the client forgets Technicians, maintenance of physical machinery (hardware) and hire experts to manage the application.

It’s time to get rid of that old call center software that is not working for you. It is time to make the leap to the Cloud

A call center software allows you to receive and make calls effectively. When buying between a physical one and one hosted in the cloud … It is not possible since there is no comparison! The cloud software for call centers of Neotel uses the most advanced technology to exponentially boost your call center.

Why your call center should use a CRM

CRM systems help organize all the information related to Marketing, customers and their own call center more effectively. Using the Neotel CRM, the call center companies of the world have it easier to achieve objectives. There is nothing more reliable for managing customer relations than using a CRM like Neotel’s.

If in your company you are already using VoIP technology, then what you need is to have a CRM that is integrated into the virtual switchboard, just like our CRM does. In addition, if your call center already has its own system of work tools but need a virtual switchboard that works, Neotel puts at your disposal the integration service with third party software where you yourself and with hardly any knowledge you can, following some simple instructions that we will send you, integrate the Neotel switchboard with your own software that you use in your company. And if you need help during installation, just contact us.

Discover the Neotel CRM solution

Surely before working with Neotel CRM you have felt that sense of frustration due to the lack of control of the information you perceive within your company. Thanks to Neotel, you can have the most advanced CRM available and that adapts to your needs, at a much lower cost than you can imagine.

No Customer, Sales or Marketing department is held today without using a CRM.

Call Centers are companies with a very high movement in terms of information and dealing with customers. Maybe sometimes we do not stop to think about how to improve the day to day in our call center or look at what tools are there that can help us achieve our goals. Using the Neotel crm we guarantee to work as efficiently as possible every day.

The Virtual Switchboard is the most logical step to move from SMEs to a great competitor

The Virtual Switchboard allows several calls to be answered simultaneously. With it, there are no longer excuses in your company to keep calls unattended.

The image is very important for any company. Not to mention Customer Service. What do you think will happen when 5 customers are calling simultaneously to your company and you do not have infrastructures to be able to serve them all?

The Neotel Virtual Switchboard allows you to receive multiple simultaneous

With functionalities such as the IVR, the Virtual Switchboard facilitates things and brings us closer and better to customers. Thanks to intuitive options menus, customers who call our company can decide which department they wish to contact: Customer Service, Commercial, Support, Accounting, Management, etc.

Do you need a Virtual Secretary? Well, with the Neotel Virtual Switchboard you already have one

No customer who calls our company will like to have to wait, this is obvious. Although with a waiting music, this one is better. True? Thanks to the Neotel virtual PBX you can configure the music on hold that you want to be heard by your customers.

Time passes faster when we listen to music than when there is silence. Depending on the image you want to give your customers when they call, you can choose one music or another.

Setting the waiting music in the Neotel Virtual Switchboard is very simple

Set up a welcome message that turns out to be professional. This is another advantage of having a virtual switchboard in your business.

It is not enough for the client to listen to any welcome message. If we want to show a professional image, our message should go according to this image.

Set up welcome messages with the Neotel Switchboard

With the Virtual Switchboard, we demonstrate an image of professionalism that faces the outside world. Only with the welcome message are we already helping to create that image of professionalism.

With the Neotel Virtual Switchboard your company will see how sales multiply

For users when we call a company and hear a welcome message and music waiting, we immediately relate this image to that of a large company. It does not matter if our company only has 3 employees. Only with these small features we are already improving the perception that customers are going to have about our business. And the image is, as we have said before, really important in the current work world.

We associate welcome messages, waiting music and options menus to large companies.

In our minds we all have the preconceived idea that only one company that is really big is the one that is going to have this type of characteristics in the telephone service to its customers.

The only way to improve the user experience in calls is with a virtual switchboard like the one Neotel provides.

When the method of communication between company and customers is the telephone, we must ensure that we are on the front line and make use of the most advanced technology available in the market. If we really want to differentiate ourselves from our competition.

If in your company you already take care of details such as smells, cleanliness of the place, etc., why not improve your Telephone Support with your customers?

In Spain there is a very high percentage of SMEs with respect to the percentage of large companies. Sometimes it is not easy to make a hole in the market. However with the Virtual Switchboard we are earning an extra.