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Virtual PBX: the pleasure of managing your business without hardware

The virtual PBX is the latest trend in business communication and this will continue for a long time to come. Companies no longer need to invest in large physical facilities to communicate, connect and store information. Every change and the events of the last few years have only pushed for a much faster adaptation.

 

virtual pbx

Many still do not understand the concept, but it is very simple, as is its application. Soon the telephone lines, servers and all the physical communication equipment will become obsolete. Now everything is simpler, more orderly and entrepreneurs are saving a lot of money and space in their offices.

The virtual switchboard has surpassed the physical one

Until recently, running a business meant spending a fortune on physical hardware. Servers tend to be large, spacious and their maintenance requires a space to be set up. Of course, installing this hardware was not optional and companies had to deal with all that it entailed.

The famous system failures are nothing more than failures in a company’s servers. This is what breaks down when we call a bank and are told that the line is «down». This kind of juncture happens all the time when all digital management mechanisms are supported by physical hardware. That’s why companies have to spend money to add IT engineers to their payroll.

All these dynamics are now alien to companies that have migrated their systems to the virtual PBX. Today’s managers know that it is much better to hire expert communications companies to provide the service. They only install their software and assign users to call, open the call center software and store the information.

The advantages of the virtual PBX are many

The virtual PBX is equivalent to simply hiring the hardware that supports the management systems. Instead of installing servers, you pay for the service and get an interface that allows both internal and external communication. All those functions that, for example, have a secretary’s telephone or a call center, are also contracted.

The communications system works through an interface that does not require large installations or devices. It is difficult to talk about the advantages of the virtual PBX because they are innumerable. To tell the truth, this will depend on the contracted service and how innovative the contracted company is. One of the market leaders is Neotel and this can be seen in the plans and modules they offer to their customers.

All functions are used through the virtual PBX and therefore on any computer or device authorized by the company. Employees simply have a profile and log into the interface and can make calls, access data and other tasks. Entire call center teams can operate in this way, even using their own smartphones.

From the virtual PBX, calls can be put on hold or transferred, but this is only the beginning. Fax services, sms scheduling, call launchers, statistics, call recording are some of the best features.  The list of advantages of this technology is really long and the migration of companies to it is simple.

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Alert your customers with the robot call

Automation brings great solutions to corporate customer service. For example, call launchers even make it possible to control the management of operators in order to make them more productive. Now even the communication process is automatic, and an example of this is the robot call technology.

 

robot call Neotel call launchers

A large part of corporate communication is no longer performed by human employees. This reduces costs, labor effort and improves the company’s image. It sounds like a big deal, but delegating a portion of customer service is nowadays very simple. That is precisely what robot call is all about.

Robot call: reaching customers without picking up the phone

Robot call is a module that distributes mass messages through programming. Basically, its system makes it possible to record the speech and send it to lists of customers simultaneously. In this sense, it could be said that it is an effective call launcher with automated voice.

Being hosted in the virtual PBX, the robot call also allows to collect data on the success of the campaign. In other words, a record of its operations is kept to verify whether users are being reached in the right way. For this reason, today it has become an indispensable requirement for both telemarketing and customer service.

Its task of delivering a message is just the beginning of all the benefits that its use generates at a business level. Today, the robot call also generates facilities for the customer to take an active role in generating feedback. Its system has advanced to generate a channel that facilitates sales and self-management.

Two forms of interaction

It is likely that at this very moment new functionalities are being created for the robot call module. For now, the most advanced automated systems basically allow for two additional functions in addition to the broadcast of simple messages to users. These features can be purchased cheaply from companies such as Neotel.

call launcher

The first formula involves sending a voice message and then allowing the customer to participate in an automated survey. In this way, companies can consult users about plans, complaints, level of service and the like. It’s really about giving the customer a say in how the company is viewed by its consumer audience.

The second mode involves giving the message and then allowing the customer to access a menu via the phone’s buttons. There, the person can either fill out a survey or decide to contact a company operator. This is important because it can be the link to a new purchase, the completion of a payment or a management for the user.

In short, the robot call can be a tool that facilitates work or profits for companies. You only have to design the message you want to give and incorporate this module to the call center software. Undoubtedly, one of the best innovations in automation.

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Predictive dialer: How does it work to improve the call center?

Automation represents efficiency because it allows control of work processes. Although an intelligent machine cannot do all human tasks, it can intervene to motivate higher productivity. This is precisely what happens with some advanced call center modules such as the predictive dialer.

predictive dialer

However, in order to apply this technology, it is important for coordinators and company managers to understand its usefulness and operation. Only then will they be able to adapt it to the specific characteristics of the business, since not all management is the same. Both customer service and telemarketing are approached differently according to each company, mission and product. How does the predictive dialer work? A predictive dialer has in principle the task of predicting as its name suggests. What this automated module for telephone call management predicts is a pattern that in turn should lead to the optimal work of the operators. In short, the predictive dialer designs the way in which to work most effectively. To make this prediction or predictions, the system works with an algorithm that analyzes the management and learns how the call center operates. To do this, the predictive dialer works with a series of data that are collected in the virtual PBX during daily work. This in turn makes it possible to propose new strategies within the office. The numerical data used by the predictive dialer are the number of active and busy operators, the average call time and the number of available numbers. In addition to this, the dialing and answering time of each contact made by employees is also calculated. Therefore, this system works with lists of telephone numbers. More efficient marketing campaigns The predictive dialer is ideal for controlling outbound call management in departments. The module operates by launching calls while the operator is both on and off the line. In this way, the decision to call and the dialing times do not depend on the employee but on the machine. The call launcher can initiate dialing while a telemarketer is talking to a customer. In fact, he or she will know when he or she can end a call to enter the next one. This not only forces the employee to be more productive but also defines a working dynamic within the call center. One of the main problems of outbound and telemarketing departments is the lack of control of their workers. Some will be very efficient without receiving an order and others will be slower. The goal is to drive all individuals to increasingly productive and efficient management. This is not always achieved with reprimands or reprimands. Knowing the usefulness of installing the predictive dialer in the call center software, the next step is to choose the right system. The more up-to-date and modern these modules are, the more useful they will be. It is important to hire the virtual switchboard services to companies with trajectory and innovative as for example Neotel. This can be a fundamental tool to achieve commercial success.

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Building customer loyalty with progressive dialers

Automation tools can improve call center management almost instantaneously. However, to achieve this, each of these current technological resources must be used well. One of the programming that can be most useful for customer service is the progressive dialer. And in fact, it can become an effective bridge between the company and its customer.

 

progressive dialers

The progressive dialer is an automated option that allows you to launch outgoing calls to your customers. With this module, less quantity is acquired but more quality of service is ensured. In any case, the important thing is to know when, where and how to apply this solution, which is typical of the latest call center software.

Why does the progressive dialer facilitate customer loyalty?

Building customer loyalty involves generating positive customer relationships, especially through communication. Basically, it is a matter of making them as loyal as possible to the company and therefore to its products. The objective is to ensure the customer’s preference as a user and to motivate greater economic benefits through this link, which is also somewhat emotional.

The progressive dialer is an excellent loyalty tool because it ensures a pleasant communication. On the one hand, the operator manages outgoing calls that are activated automatically and progressively. This ensures break times for the operator, which allows him to work much more slowly and maintain a good mood.

On the other hand, this good treatment generates all the optimal conditions for the customer to feel well attended. In addition, as everything is programmed, the automation collects data from each call. This saves wasted calls to phones that do not exist or even unnecessary repetitive contacts.

Successful loyalty campaigns

The progressive dialer is ideal for telephone sales and offers of additional services. For example, in a bank, the call launcher could be implemented to manage a list of customers with new approved cards. The list with their users and phone numbers is managed in an automated way and outbound phone calls are triggered progressively.

This module can be implemented when the company offers special services or personal notifications to users. This system also allows incoming calls to be transferred to available operators. This is a very useful tool that is often not well used because it is not easy to understand its usefulness.

The most important thing when using the progressive dialer is to configure the list efficiently from the virtual PBX. Therefore, it is probably necessary to review the data of the customers likely to be called from the call center. On the other hand, it is not recommended for use in contact centers or departments with a high volume of incoming calls.

Best of all, the progressive dialer allows you to clean up your users’ phone number lists. In addition to this, the system allows to capture statistical data on productivity within the call center. On the other hand, the tele-operators’ work quota is basically programmed. Undoubtedly, this is a solution that can generate good results if used properly.

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WebRTC line and remote work for companies

Until recently, video calls and video conferences were thought to be a thing of the future. In fact, all high-level companies have been working with this technology on a regular basis for some time now.  As of the decade beginning in 2020, global developments have made the WebRTC Line even more indispensable for everyone.

webrtc line

Until a few years ago it would have been inconceivable to think of seeing our grandparents or parents making a video call. The passing of time has made most people use this technology, implemented since 2011, out of necessity. Virtual classes, video conferences, virtual meetings: all this is now the norm. Companies must prepare for change There are still companies whose operations depend on a call center room full of employees on a schedule. Realities such as remote work seemed to be the preserve of small groups of young professionals, but now it is the norm. In fact, working from the WebRTC line has multiple advantages for companies. People are getting used to working from home, and as a result, companies’ operating expenses are going down. Some are incurring in international recruitments to lower the cost of personnel. Of course, being able to access these benefits involves adapting communication to the WebRTC line. This type of service is not too costly and everything is left in the hands of a communications company. What is done is that a softphone interface is contracted and workers are assigned users. From there, any employee can work even from the comfort of his home, with his own device. WebRTC line and Virtual PBX: Controlled remote work The fact that people work outside an office does not mean that their work cannot be controlled or measured. For example, if you have a staff of tele-operators working remotely, all calls are recorded in the virtual PBX. In fact, they are also recorded and can be monitored, as well as generating productivity statistics. Similarly, operators can have a softphone that allows transfers and other call center functions. Everything can be done from a device with an internet connection from any place where the employee is located. This type of technology is useful for both customer service and internal company communication. Call costs are also lower because everything is done over the Internet (IP Telephony). An important step: look for the right company Currently there is a certain offer of communications services based on WebRTC and call center software. In order to make the most of the technological migration, it is necessary to carefully analyze what each company offers. Aspects such as prices, connectivity and complementary services should be analyzed. It is also important to have a company that has experience and technological knowledge in the area. For example, one of the companies that stand out in prices and updating is Neotel. The next step is to seek advice from this type of company.

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Choosing a good call center software is important

It is possible that at some point in the past there would not have been so many call center software options. Most call centers operated more or less the same until well into the last decade. Now that technology is advancing and management is service oriented, it is important for companies to keep up to date.

 

call center software

Communication is everything and users become customers based on their experience. A little bit of slowness in customer service can generate opinion matrixes that indicate a bad performance on the part of the company. Another priority aspect is the marketing strategies as well as the management of customer requests. All this makes it necessary to choose a good, advanced and multifunctional call center software.

Virtual PBX: the ultimate in business communication

There are still many customer service departments with physical PBXs. What these companies do not know is that the virtual PBX is much more economical, organized and efficient from multiple perspectives. Therefore, the first thing when choosing a good call center software is that it is hosted in the cloud.

Having the entire communications system supported, stored and developed on the Internet reduces operating costs. Soon, managers will not need large databases or IT teams. To tell the truth, this type of service is contracted with expert companies in the telecommunications area.

There are several companies that offer this service with the software included, as well as other add-ons. For sure, it is important to analyze even these add-on services because they say a lot about the base program.

Many add-ons and connectivity

The best call center software is fully customizable. To begin with, the right thing is that they should be easy to install, without overly complex procedures or too many physical add-ons. Precisely what IP telephony technology is looking for is to make things easier.

It is essential to look for software that allows easy interaction with other apps used in the contact center. For example, Neotel works with technology that allows its software to integrate with third-party apps so that the operator can have everything at hand.

A great virtue of call center software that works with virtual PBX is data management. The idea of working with Internet calls and cloud storage is that each call becomes a statistic. In this way, the management can analyze the results and the coordinators can plan service strategies.

Call Center Software: prices and quality plans

When the company adapts to the virtual PBX what it is looking for is better prices or lower costs. Therefore, it is also necessary to analyze the costs of telephone plans, add-ons and other services offered by the contracted company.

It is necessary to know how much is charged for each telephone agent, call recording services and telephone plans. In fact, there are many aspects that must be studied before making a decision. It is essential to analyze each cost and service offered by the communications company. The most advisable thing to do is to dedicate some time to verify the plans of each company, because there is a lot to be gained.

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Private label PBX: selling IP telephony services

The private label PBX is one of the most attractive business plans around IP telephony. Internet communication is becoming a profitable business for many. Being a novelty, the business opportunities are considerable.

 

private label pbx Neotel

Recent developments call for upgrading communication technology. The ability to make affordable calls and video calls over the Internet is at the top of the list of human needs. Whether it’s a student, a worker or an entire company, being able to communicate is vital.

Creating a VoID telephony franchise

New communication technologies are inexpensive and easy to sell. The best thing is that some prestigious companies are offering their services for those who want to create franchises. For example, Neotel offers its white label PBX for wholesalers.

Being able to market a system that allows the installation of IP telephony and virtual PBX is a profitable business. In this win-win situation, both the parent company and the wholesaler and even freelancer intermediaries can also generate passive income. All parties can report interesting economic gains with a fairly reasonable investment.

The service providers can sell the service in their own name and create their own brand. In fact, it is like having your own virtual PBX system and offering it as your own. In fact, it would be a bit more open logic compared to what happens with traditional franchises.

Virtual PBX: a simple technology

One of the advantages of working with today’s call center software is that its technology is simple. There are no large processors to operate and no complicated IT processes to learn. In general, everything is handled by the base company, which also usually provides on-the-job training.

The important thing is to hire a company that provides storage services. Experience and prestige in technological ventures are also vital. In this way, the wholesaler ensures the distribution of a high-performance service.

The real work consists of selling and perhaps learning a few simple configurations. Installing a virtual PBX service is quite simple, expeditious and does not require much technical knowledge. It is a commercial activity that is supported by the previous experience of another company.

Creating a company that offers IP telephony and virtual PBX services is not very complicated. You only need an investment and a small space to operate. Profits are profitable because an important resource for present and future companies is traded.

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IP telephony resellers: A growing business

IP telephony resellers are part of today’s entrepreneurial chains. In the midst of the boom in remote and freelancer jobs, selling calling services over IP networks can be a source of passive income. Some communication companies work with individuals to expand their business network.

 

become a Neotel distributor

VoIP distribution is the future for many companies and the business opportunity is great. Many companies still use old forms of communication and data storage. Even many call center departments still have communications that rely on physical devices.

The great advantage of IP telephony

Many companies are not aware that Internet-based telephone communication systems exist. Of course, this means that they are unaware of the advantages of adopting today’s Internet telephony technologies. Having virtual PBX and IP telephony services generates considerable reductions in the operating costs of companies.

The costs of IT personnel, telephone equipment, physical storage and maintenance practically disappear. IP telephony lowers many expenses because the virtual systems are managed by the company providing the service. For companies with customer service departments, the benefits are even greater.

When communication is done via the Internet, all call data is stored in the cloud. This allows the creation of a database that in turn allows to understand what is being done right or wrong. What the VoIP distributor does is simply to sell this technological option to companies that do not know it. In short, they make money by being intermediaries.

Become a distributor of IP Telephony

Those people with a website, a blog or who have the ability to sell can generate good income being distributors. Computer scientists, consultants and related professionals who work with several companies can earn an additional income.

There are prestigious communication companies that work with independent distributors. One of the most emblematic cases is Neotel, which allows the sale of its IP telephony services and call center software. Basically, the idea is to make a profit as an intermediary of a service.

Those seeking to generate passive income have in this type of business an excellent alternative. Opportunities are everywhere: it is just a matter of knowing them.

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Integrate virtual switchboard with third party software

The ability to integrate virtual pbx with third party software is still unknown in many call centers. Most departments handle different applications totally disconnected from each other. Currently, some communications companies offer mechanisms for software integration, which makes things easier.

 

integrate virtual pbx with 3rd party software

This capacity involves developing digital work tools that are easier and faster to use. In the contact centers of the past everything used to be very disconnected. Having a single space in which calls are made, claims are processed and business is now possible.

The web socket: a solution that few exploit

Using a web socket allows you to create a space where the applications you use to work are integrated. For example, a small company can have a management tool, an accounting tool and also one for making calls. With the integration, what is achieved is to be able to use the functions of all from a common space.

One of the biggest problems that many call centers have is that their applications are not integrated. This can be a problem when the company moves from physical applications to virtual switchboard. For this reason, many companies do not make the leap to this technology that allows everything to be stored on the Internet safely and without complicated installations.

The web stocket is a connector for virtual switchboard. From its use, the customer service department can advance technologically without stopping using their usual applications. Neither the workers nor the work undergoes major changes and the company can open up to the facilities offered by storage and services hosted in the cloud.

Integrating virtual pbx with third-party software is vital

Adapting companies to the arrival of the virtual switchboard is necessary. Thanks to this system, data can be stored in the cloud, instead of using physical servers. The latter, constitutes a great monetary saving for the companies.

On the other hand, this type of call center software allows business communication that exceeds the limits of the service department. Today, company tele-operators can attend from the comfort of their home and with their own devices. So, being essential the update from the virtual switchboard, the important thing is to make the process as less traumatic as possible.

Precisely, integrating virtual switchboard with third party software allows a migration that does not affect the service. Many communication companies offer the virtual switchboard, but not all of them allow integration with the programs regularly used by each company. For example, one of the companies that do guarantee application integration is Neotel.

Therefore, it is essential to migrate to a virtual switchboard with a company that knows how to integrate applications. The modernization of the call center and customer service is guaranteed when it is well thought out.

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The benefits of hiring a 900 line

The 900 lines have multiple benefits for companies despite being free for the user. To tell the truth, certain types of businesses manage to grow exponentially around this type of service. Paying for incoming calls generated by customers can be a masterstroke.

900 toll-free lines

Lines such as 806 and 803 generate money but only serve to offer occasional trades during the call. On the other hand, 900 lines work to capitalize on massive campaigns in offering services. Of course, you always have to evaluate the size of the company and what it offers to users. What is the 900 line like? Lines with a 900 prefix are those that have zero cost for the caller. That is, customers who call companies that have this type of line do not pay for the calls they make. On the contrary, in this case the company that receives the contact pays for it in front of the telephone company. 900 lines are also considered commercially used because those who contract them are usually companies. Their basic intention is to facilitate the communication of clients and users through the use of a single number. All calls are attended by several terminals in the call center managed through the same virtual switchboard. However, behind a 900 line there is not only a faster or more expeditious customer service. In fact, this can be the key to truly successful marketing campaigns that multiply revenue. 900 lines: a lower cost for an exponential gain 900 lines allow you to unify all the call flow in a single number. The first advantage of this is that both customers and users can easily memorize the unique number that connects them to the company. The public’s knowledge of this access key should only be reinforced through television and network advertising. In time, this communication mechanism will remain in the collective unconscious. The 900 number of a company becomes a fundamental part of its image. Being free, it is giving added value to the customer from the moment he initiates the call. This ends up becoming a test of quality service for an entire audience. Having 900 lines also allows you to manage new contracts or customers through it. With the right campaign it will be very easy to attract people to contract the service offered. In addition, as all calls are handled through the call center software, an interesting database is generated. Without a doubt, paying for calls made by customers generates incalculable profits. Telephony services, cable television, insurance companies and clinics have reported excellent results. Companies like Neotel offer this service and incorporate it to the virtual pbx.