4 Ways Dialer Can Improve Your Contact Strategies

The benefits that companies can take advantage of by using an automatic dialer are really many. Below we want to inform you about 4 ways in which the automatic scoreboard improves your contact strategies.

Companies must ensure that the dialer they have chosen not only gives them the best call rates, but also allows them to generate reports from their own software and has an easy-to-use interface. After all, data analysis is what will allow you to improve and correct your mistakes. The call center supervisors must determine the result of each call, the number of calls, the average time of calls and how the Agents perform.

dialer automarcador

The automatic dialer will be in constant learning mode and using algorithms will learn about the entire flow of calls, so as to be able to analyze and predict on them. By using an automatic call dialer what we are looking for is to optimize the productivity of the agents in the campaign.

4 ways in which the automatic dialer manages to improve your contact strategies:

Strategy based on predictive analytics

In this way contact centers not only connect better with their customers but also achieve a significant reduction in annoying calls to important customers.

Ease of operations

An automatic dialer not only optimizes the way calls are made, but also provides a series of reports so that the call center administrator is always aware of the real situation of the call center and its agents. When we talk about a software with the ability to analyze and generate this type of reports and data, users demand a simple interface to use.

Maximizes customer connections

A proactive marker should help reduce costs in the company’s telecommunications and have a direct impact on sales to increase them. The smarter the algorithm, the more connections and the more potential sales. The intelligent dial-up solution ensures that your agents reach the highest number of potential customers on the list without wasting time on their work hours.

Optimize agent productivity

The automatic dialer assures the agent that he is going to be talking to a potential client, and not the one that is going to be manually dialing a contact number from an endless list. When agents are already talking with real potential clients, agents have less excuses not to improve their numbers, unlike what would happen if we put them to dial phone numbers.

Neotel CRM

If we take into account the strategic point of view of the crm we can see the success factors involved in its use

  1. Customer orientation factors: Place it at the heart of all company activities.
  2. Technological factors: crm systems allow companies greater control over general information.

The real success for a company lies in truly knowing the customer.

  1. What consumption habits do you have?
  2. How did you get here?
  3. How do you communicate?
  4. How is the customer informed?
  5. What does the client want?
  6. Who’s the client?
  7. Etc.

What are the benefits of SMS Marketing campaigns?

 

In these competitive times for companies, they find it increasingly difficult to give visibility to their products. It is necessary to attack by all possible means. You never know which one will work for you.

Next we are going to show you the benefits of the SMS channel as a medium for our advertising and marketing campaigns for the company:

  • SMS marketing campaigns allow the company to take a further step in the path of technological innovation.
  • Because it is not necessary to use paper for these campaigns, you will be collaborating to protect the environment and your company will be valued more from outside.
  • Get real-time reports to know the percentage of successful shipments. Everything from the customer interface.
  • Make our customers loyal.
  • Save money. This is because sms have a very low cost. Therefore to carry out your advertising campaigns using this medium saves you a lot of money.

Como puedes ver, las campañas de envío de sms reportan grandes beneficios a los que las usan

For all these reasons, along with the use of mobile phones in today’s society, we believe that those companies with fewer resources will see in mass SMS campaigns a very necessary tool to get their product to the public and with the least investment.

20% of the population say they prefer to see advertising in this way rather than on a website and 30% say they do not feel uncomfortable when they send a message to their mobile.

Does your VoIP service provider provide hardware support?

 

When a customer buys a terminal, gateway or accessory in the Neotel Online Store, they are paying not only for the physical product, but also for receiving the best possible assistance and support from Neotel that will be at your disposal to help you configure your product. This is not obtained in other places, where other selling companies, as soon as they obtain their money, already want to forget about you, and it is then when the customer realizes that he has disbursed his money in a product that now does not work and what is even worse, is completely abandoned. With Neotel on the other hand, the customer who buys in the store knows that it has multiple ways of support, mail, telephone and whatsapp among others, and that the Neotel Support team will always be «there» to attend. It doesn’t matter what it is. Neotel has put and continues to put a lot of effort into differentiating itself from its competitors, and firmly believes in the business model of End Customer Support, no matter what customer it is.

Maybe you are already a customer of ours. Or else you may already be working with another operator. It doesn’t matter! Our range of yealink terminals, grandstream gateways and accessories is available for sale to everyone.

Buying with Neotel you forget about having to go anywhere else. The whole flow starts and ends (or continues) with us. You’ll never need a third party to set up any terminal you’ve purchased in our store.

Don’t spend more money than necessary when buying your voip telephony products: Investing in Neotel is the cheapest way.

There are many situations in which a person calls us to tell us that he has bought a terminal or a grandstream gateway with another company and that it does not work or simply does not know how to configure it. Now he has tried to contact the selling company and it does not respond. (Something similar has happened to all of us). For these reasons are why Neotel continues to remain high on the podium as an unbeatable solution in the sector of voip.

When someone buys a telephone product that they need in their company and then sees that it doesn’t work as it should and that they don’t receive any technical assistance from the selling company, the feeling of frustration is immense. If this is a familiar situation, now you are in luck, because with Neotel you will never see this kind of situation again.

Telephony remains vital for businesses

Both technology and advances have managed to adjust telephony to our current needs. This is why telephony is still used by all companies.

Mobility

For SMEs in particular VoIP has become something fundamental. Being able to make calls and be in constant communication with customers without them knowing whether we are on the beach sunbathing, in a cafe or sitting in an office gives workers freedom like never before.

Flexibility

It has a set of important features for optimal call handling.

The flexibility provided by voip technology to companies make this an essential tool.

Profitability

You do not have to spend large amounts of money on hardware so the investment cost is minimal. On the other hand, if a company needs to be in telephone communication with different countries, either because their customers are located that way or if not the workers themselves, working with voip providers is unbeatable for companies that want to save on the phone bill and currently there is no tariff plan or mobile or fixed that resembles the savings is obtained with the voip.

Already left behind the old physical switchboards stored in cabinets, all full of leds and cables and took up a large space. VoIP on the other hand provides an effective and efficient communication service for companies that recognize that telephony is still the best way to be communicated.

Yealink Phones

Terminal models Yealink

Yealink offers high-tech communications products such as ip phones and ip video phones with good performance, quality and price.

Yealink is focused on manufacturing and designing high quality, low carbon ip phones to provide efficient and excellent technical support, helping customers around the world in their business success.

Yealink is the most popular Chinese brand of ip terminals in the Western market, founded in 2001 and sells its products in more than 80 countries.

Yealink Phones

Did you know that all Yealink terminals have the ability to configure an Open VPN client that facilitates confidential and secure communication with an Asterisk IP PBX via the Internet without the need for any additional hardware?

Among the terminals that Neotel sells in its online store, one of the most famous in terms of demand by our customers is the yealink w52p. It is a wireless model with ip/dect technology.

Also noteworthy are the yealink t23g with mini switch to gigabit ethernet and an unbeatable price.

teléfonos yealink

Neotel supplies yealink phones and our experience allows us to guarantee a very remarkable price/quality ratio on most models.

Founded in 2001, Yealink has reached the top of the world’s ip sip phone suppliers. Therefore it is already a brand of recognized prestige that has based its success on designs with great ease of use, functionality and quality, all at a very competitive price.

Advantages of IP PBXs for companies

At Neotel we offer pbx, crm and software services for call centers. Absolutely all the products that Neotel offers have been developed in-house by us. Our telephony products are especially aimed at companies of all sizes.

With an ip PBX we save on our phone bill. IP PBXs not only bring us this benefit. They also give us many functionalities to our company that would be impossible to imagine with a traditional telephone switchboard.

Start your ip switchboard with Neotel

The main advantages of IP telephony over traditional telephony are, among others:

  • In general, it makes internal company communications easier: calls between extensions, calls between different locations, calls from different locations, etc.
  • Improves access to advanced functions: CTR, IVR, etc.
  • Allows access to low-cost ip lines: national and international.
  • Integration with third party software and CRM.
  • Access to optimized business communications performance.
  • The different workers and headquarters of the company are unified in the same communication system.
  • Simplifies the company’s communications infrastructure.
  • Save up to 40% on your phone bill.

The ip switchboard are all advantages as you can see

The switchboard relies on Internet communications to operate. In this way it will only be necessary to buy the necessary terminals, although there are also options that make the purchase of any terminal no longer mandatory.

Simplifying the «telephone switchboard» system with the virtual switchboard

The virtual pbx in companies is increasingly consolidated as the only communications system.

By using the Internet for the transmission of communications, the virtual pbx represents a significant saving for the bill. In addition, with the ip PBX no longer matters where employees are physically located because communications and their flow are unified within the same system.

An ip control unit can save up to 40%.

virtual pbx

Nowadays, the traditional physical switchboards suppose a great cost in terms of maintenance. This would not happen if we contracted a virtual switchboard.

 

crm

Las centralitas ip son la ayuda definitiva para empresas que gestionan cantidades elevadas de llamadas. Gracias a que la centralita transforma la voz en datos para las comunicaciones, esto puede suponer un ahorro de hasta un 40%.

How can you improve the image of your company thanks to Telecommunications?

We give you three options for your company to improve its image to a more professional thanks to Telecommunications.

Normally the first impression that customers receive about a company is through its website. But then, not only is it enough to have the best Web in the world, and it is right here where telecommunications come into play.

First impressions are very important. People cling to these, and then it’s very difficult to change them.

Click to call

The click to call system basically consists of integrating a widget into the website of the company that hires it. With this widget, visitors can enter their telephone number so that the company can contact them immediately. Thanks to the click to call, we give an image that we care about our customers.

International number

If you are a company that works with clients all over the world, having an international numbering is something that will surely help you to improve the image that your clients feel about your company. Your business may be physically in Spain, for example, but when it comes to making and receiving calls, customers will see the number of the country you choose. And they won’t know exactly where you are.

Virtual switchboard

Of all the functionalities of the Neotel switchboard, which are many, perhaps the following should be highlighted:

  • Virtual fax: sending and receiving faxes without the need for a fax machine.
  • Telemarketing Surveys: surveys to assess the satisfaction of our customers.
  • Monitoring: allows you to keep track of the evolution of the staff in your charge and the treatment your client receives.
  • Incoming call statistics: to measure very important values relative to incoming calls in your company.
  • Signage: dynamic and selective. To show one or other of your numbers.

The virtual pbx allows you to use your landline number and use the switchboard from your mobile.

 

15% discount on all our Yealink GrandStream Gateways terminals and accessories. Using code NEOTEL15

15% discount on all our Yealink GrandStream Gateways terminals and accessories. Using code NEOTEL15
*Offer valid until 31/12/2018. Use of only 1 coupon per customer. Not combinable with other offers.