Neotel

Remote customer service: a benefit of the mobile PBX

Having a call center no longer implies maintaining an office, with strict schedules and the like. Technological progress makes it possible to have teleoperators anywhere in the world with all the advantages that this implies. For this, you only need to count on an essential and even economical ally: the mobile pbx.

 

mobile virtual pbx

Today’s telemarketers can attend from the comfort of their home using their Smartphone. Today’s cell phones have everything needed for not only efficient but also controlled management. From these devices it is possible to put customers on hold, transfer them and use softphone functions.

Remote teleoperators: What do they need?

The virtual PBX is the most advanced communications technology and is possible thanks to the WebRTC Line and cloud services. We are talking about a softphone that no longer requires internal networks or large processors. Everything you need to operate is in one program with a user-friendly interface.

The great advantage of virtual call center software is that it can be operated from any location. The important thing is to have a device that allows us to establish communication and Internet access. In this sense, the mobile PBX is simply one that adapts and works on cell phones.

Instead of having a computer with programs, devices and headsets with microphones, everything works from the Smartphone. This makes it possible to hire people who work from home, regardless of their location. The advantage of this is in making payrolls cheaper in multiple ways.  One of the leading companies in the provision of the mobile switchboard service in Neotel.

Advantages of having remote teleoperators

Serving customers through remote telemarketers allows you to hire at a low cost. The simple fact of not having to maintain a department with physical equipment is a considerable saving. There are companies that have dismantled their physical call centers and have assigned this work to remote, part-time or freelance employees.

This dynamic makes it possible to get the right people almost anywhere in the world. Employment arrangements are now more flexible and advantageous for both the employees and the employer. Work continues even in the midst of difficult junctures because calls can be made from home, or even on the road.

Even board meetings no longer depend on every decision-maker being present at the company’s headquarters. Everything can be resolved via videoconference, providing continuity in the processes. This and much more can be guaranteed by contracting a mobile switchboard service.

Of course, when contracting this type of service we must opt for successful and innovative companies in the field of communication. Not all softphones are the same and the efficiency of this system will also depend on the company’s expertise.  The objective is that the communication is fluid and the new tools at our disposal, optimal.

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Premium Virtual Call Recorder: a legal coverage

Today’s companies must comply with an increasingly stringent set of legal regulations. The two legal instruments that generate the most work are those related to data protection and consumer laws. Having a Premium virtual call recorder service is useful for companies to cover themselves against the law.

 

call recorder software for companies

The Premium virtual call recorder allows backing up all calls from the customer service department. However, beyond this, which is very positive, hiring the virtual PBX has another enormous legal and technical advantage.

Physical PBX: the company is responsible

Companies with physical PBXs have always reported multiple technical problems and considerable economic losses. To all this technological effort must be added the adaptation of the work to the legal changes that occur over time. For example, when a new Data Protection Law comes into force, directives and templates must be changed.

Even when the laws contemplate a period for legal adaptation, the process can be difficult. In fact, this happened not long ago in Spain and many companies still pay heavy fines that in some cases lead to bankruptcy. The issue of data protection is now central and the costs for a small error are substantial.

The advantage of acquiring a virtual PBX service and its recorder is that all data is safeguarded by the company that rents its software. In other words, the contracting companies take a load off their shoulders and also have a team of experts in this type of subject matter. Of course, companies such as Neotel – to name but one – are fully adapted to the legal change.

Virtual Premium Call Recorder and the consumer

The Virtual Premium Call Recorder also allows you to comply with the requirements of consumer protection laws. If, for example, a customer complains that he received bad service, the calls are always saved to verify if it is true. If it is true, the company can simply make the necessary corrections to compensate the user.

The Premium virtual call recorder is always a backup and also allows for better service. Unfortunately, not all communications companies offer full call recording services. That is why you should always check the complementary services that are attached to this type of contract.

Many companies that offer their call center software service guarantee a few months of recordings. By hiring a high performance recorder you are guaranteed to have an extensive backup of calls that although it may not seem very useful. The best thing is that if it is a virtual PBX everything is stored in the cloud.

The most advanced telecommunications companies have really amazing services. However, many times managers do not take the time to choose the best option. If you have a company, always remember this: information is power.

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The WebRTC line: Remote work now possible

The world of the future means that companies need to look to remote work as a solution. It’s not just the present circumstances that make it so difficult to develop a traditional work life. Everything points to the fact that today’s and tomorrow’s workers will not have to leave their homes to do their jobs. In this reality, the WebRTC line is central from any point of view.

 

webrtc line

Since the advent of the WebRTC line, human communications has reached its peak of development. This technology has left traditional telephone lines and the SIP protocol behind. Many are still unaware of its benefits and that is why migration has not happened in some companies.

WebRTC line: Why are they so efficient?

WebRTC Line is an open source technology developed by Google in the last decade. Basically, it allowed several media companies to build Internet-based media. All that is needed to communicate with others is an installed softphone and the authorization to use it.

The softphone is nothing more than the call center software used to make calls, video calls and record them. In the past, companies had to control a telephone line service and pay a lot of money to telecommunication companies to maintain communication. In fact, WebRTC line-supported services are much more convenient, sophisticated and cost-effective.

This is quite logical because communication via the Internet is cheaper than that supported by telephone lines. It is much more expensive to pay for a phone call abroad, than to simply make contact via Internet and even with video included. The best thing is that everything works and is supported over the Internet.

Why is WebRTC Line ideal for remote work?

WebRTC Line is also much better than the virtual PBX based on SIP protocol. Although the latter works with a data network, it requires a very expensive infrastructure to maintain. Many companies in the past two decades have invested in servers, equipment, maintenance and employees to support their communications.

With the WebRTC line, all of this is stored virtually in the cloud. In addition, the service is simply outsourced to an expert company such as Neotel and everything is handled by their engineers. The only thing that the employees of the contracting company must do is to have a profile and log in to the softphone.

This is why it is only with the WebRTC virtual PBX that remote or remote work can be done successfully. Any management can be done as long as there is internet, but with this system the work is also controlled. A company can perfectly realize that its employees are keeping their schedule even if they do it in the comfort of their home.

Remember that all data, management and connections are recorded in the cloud. A customer service department can operate at full capacity with its entire payroll active in different areas of a country, or abroad. For all these reasons, it is important that companies make the leap to this technology, which is not very difficult either.

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Virtual PBX: the pleasure of managing your business without hardware

The virtual PBX is the latest trend in business communication and this will continue for a long time to come. Companies no longer need to invest in large physical facilities to communicate, connect and store information. Every change and the events of the last few years have only pushed for a much faster adaptation.

 

virtual pbx

Many still do not understand the concept, but it is very simple, as is its application. Soon the telephone lines, servers and all the physical communication equipment will become obsolete. Now everything is simpler, more orderly and entrepreneurs are saving a lot of money and space in their offices.

The virtual switchboard has surpassed the physical one

Until recently, running a business meant spending a fortune on physical hardware. Servers tend to be large, spacious and their maintenance requires a space to be set up. Of course, installing this hardware was not optional and companies had to deal with all that it entailed.

The famous system failures are nothing more than failures in a company’s servers. This is what breaks down when we call a bank and are told that the line is «down». This kind of juncture happens all the time when all digital management mechanisms are supported by physical hardware. That’s why companies have to spend money to add IT engineers to their payroll.

All these dynamics are now alien to companies that have migrated their systems to the virtual PBX. Today’s managers know that it is much better to hire expert communications companies to provide the service. They only install their software and assign users to call, open the call center software and store the information.

The advantages of the virtual PBX are many

The virtual PBX is equivalent to simply hiring the hardware that supports the management systems. Instead of installing servers, you pay for the service and get an interface that allows both internal and external communication. All those functions that, for example, have a secretary’s telephone or a call center, are also contracted.

The communications system works through an interface that does not require large installations or devices. It is difficult to talk about the advantages of the virtual PBX because they are innumerable. To tell the truth, this will depend on the contracted service and how innovative the contracted company is. One of the market leaders is Neotel and this can be seen in the plans and modules they offer to their customers.

All functions are used through the virtual PBX and therefore on any computer or device authorized by the company. Employees simply have a profile and log into the interface and can make calls, access data and other tasks. Entire call center teams can operate in this way, even using their own smartphones.

From the virtual PBX, calls can be put on hold or transferred, but this is only the beginning. Fax services, sms scheduling, call launchers, statistics, call recording are some of the best features.  The list of advantages of this technology is really long and the migration of companies to it is simple.

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Alert your customers with the robot call

Automation brings great solutions to corporate customer service. For example, call launchers even make it possible to control the management of operators in order to make them more productive. Now even the communication process is automatic, and an example of this is the robot call technology.

 

robot call Neotel call launchers

A large part of corporate communication is no longer performed by human employees. This reduces costs, labor effort and improves the company’s image. It sounds like a big deal, but delegating a portion of customer service is nowadays very simple. That is precisely what robot call is all about.

Robot call: reaching customers without picking up the phone

Robot call is a module that distributes mass messages through programming. Basically, its system makes it possible to record the speech and send it to lists of customers simultaneously. In this sense, it could be said that it is an effective call launcher with automated voice.

Being hosted in the virtual PBX, the robot call also allows to collect data on the success of the campaign. In other words, a record of its operations is kept to verify whether users are being reached in the right way. For this reason, today it has become an indispensable requirement for both telemarketing and customer service.

Its task of delivering a message is just the beginning of all the benefits that its use generates at a business level. Today, the robot call also generates facilities for the customer to take an active role in generating feedback. Its system has advanced to generate a channel that facilitates sales and self-management.

Two forms of interaction

It is likely that at this very moment new functionalities are being created for the robot call module. For now, the most advanced automated systems basically allow for two additional functions in addition to the broadcast of simple messages to users. These features can be purchased cheaply from companies such as Neotel.

call launcher

The first formula involves sending a voice message and then allowing the customer to participate in an automated survey. In this way, companies can consult users about plans, complaints, level of service and the like. It’s really about giving the customer a say in how the company is viewed by its consumer audience.

The second mode involves giving the message and then allowing the customer to access a menu via the phone’s buttons. There, the person can either fill out a survey or decide to contact a company operator. This is important because it can be the link to a new purchase, the completion of a payment or a management for the user.

In short, the robot call can be a tool that facilitates work or profits for companies. You only have to design the message you want to give and incorporate this module to the call center software. Undoubtedly, one of the best innovations in automation.

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Predictive dialer: How does it work to improve the call center?

Automation represents efficiency because it allows control of work processes. Although an intelligent machine cannot do all human tasks, it can intervene to motivate higher productivity. This is precisely what happens with some advanced call center modules such as the predictive dialer.

predictive dialer

However, in order to apply this technology, it is important for coordinators and company managers to understand its usefulness and operation. Only then will they be able to adapt it to the specific characteristics of the business, since not all management is the same. Both customer service and telemarketing are approached differently according to each company, mission and product. How does the predictive dialer work? A predictive dialer has in principle the task of predicting as its name suggests. What this automated module for telephone call management predicts is a pattern that in turn should lead to the optimal work of the operators. In short, the predictive dialer designs the way in which to work most effectively. To make this prediction or predictions, the system works with an algorithm that analyzes the management and learns how the call center operates. To do this, the predictive dialer works with a series of data that are collected in the virtual PBX during daily work. This in turn makes it possible to propose new strategies within the office. The numerical data used by the predictive dialer are the number of active and busy operators, the average call time and the number of available numbers. In addition to this, the dialing and answering time of each contact made by employees is also calculated. Therefore, this system works with lists of telephone numbers. More efficient marketing campaigns The predictive dialer is ideal for controlling outbound call management in departments. The module operates by launching calls while the operator is both on and off the line. In this way, the decision to call and the dialing times do not depend on the employee but on the machine. The call launcher can initiate dialing while a telemarketer is talking to a customer. In fact, he or she will know when he or she can end a call to enter the next one. This not only forces the employee to be more productive but also defines a working dynamic within the call center. One of the main problems of outbound and telemarketing departments is the lack of control of their workers. Some will be very efficient without receiving an order and others will be slower. The goal is to drive all individuals to increasingly productive and efficient management. This is not always achieved with reprimands or reprimands. Knowing the usefulness of installing the predictive dialer in the call center software, the next step is to choose the right system. The more up-to-date and modern these modules are, the more useful they will be. It is important to hire the virtual switchboard services to companies with trajectory and innovative as for example Neotel. This can be a fundamental tool to achieve commercial success.

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Building customer loyalty with progressive dialers

Automation tools can improve call center management almost instantaneously. However, to achieve this, each of these current technological resources must be used well. One of the programming that can be most useful for customer service is the progressive dialer. And in fact, it can become an effective bridge between the company and its customer.

 

progressive dialers

The progressive dialer is an automated option that allows you to launch outgoing calls to your customers. With this module, less quantity is acquired but more quality of service is ensured. In any case, the important thing is to know when, where and how to apply this solution, which is typical of the latest call center software.

Why does the progressive dialer facilitate customer loyalty?

Building customer loyalty involves generating positive customer relationships, especially through communication. Basically, it is a matter of making them as loyal as possible to the company and therefore to its products. The objective is to ensure the customer’s preference as a user and to motivate greater economic benefits through this link, which is also somewhat emotional.

The progressive dialer is an excellent loyalty tool because it ensures a pleasant communication. On the one hand, the operator manages outgoing calls that are activated automatically and progressively. This ensures break times for the operator, which allows him to work much more slowly and maintain a good mood.

On the other hand, this good treatment generates all the optimal conditions for the customer to feel well attended. In addition, as everything is programmed, the automation collects data from each call. This saves wasted calls to phones that do not exist or even unnecessary repetitive contacts.

Successful loyalty campaigns

The progressive dialer is ideal for telephone sales and offers of additional services. For example, in a bank, the call launcher could be implemented to manage a list of customers with new approved cards. The list with their users and phone numbers is managed in an automated way and outbound phone calls are triggered progressively.

This module can be implemented when the company offers special services or personal notifications to users. This system also allows incoming calls to be transferred to available operators. This is a very useful tool that is often not well used because it is not easy to understand its usefulness.

The most important thing when using the progressive dialer is to configure the list efficiently from the virtual PBX. Therefore, it is probably necessary to review the data of the customers likely to be called from the call center. On the other hand, it is not recommended for use in contact centers or departments with a high volume of incoming calls.

Best of all, the progressive dialer allows you to clean up your users’ phone number lists. In addition to this, the system allows to capture statistical data on productivity within the call center. On the other hand, the tele-operators’ work quota is basically programmed. Undoubtedly, this is a solution that can generate good results if used properly.

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WebRTC line and remote work for companies

Until recently, video calls and video conferences were thought to be a thing of the future. In fact, all high-level companies have been working with this technology on a regular basis for some time now.  As of the decade beginning in 2020, global developments have made the WebRTC Line even more indispensable for everyone.

webrtc line

Until a few years ago it would have been inconceivable to think of seeing our grandparents or parents making a video call. The passing of time has made most people use this technology, implemented since 2011, out of necessity. Virtual classes, video conferences, virtual meetings: all this is now the norm. Companies must prepare for change There are still companies whose operations depend on a call center room full of employees on a schedule. Realities such as remote work seemed to be the preserve of small groups of young professionals, but now it is the norm. In fact, working from the WebRTC line has multiple advantages for companies. People are getting used to working from home, and as a result, companies’ operating expenses are going down. Some are incurring in international recruitments to lower the cost of personnel. Of course, being able to access these benefits involves adapting communication to the WebRTC line. This type of service is not too costly and everything is left in the hands of a communications company. What is done is that a softphone interface is contracted and workers are assigned users. From there, any employee can work even from the comfort of his home, with his own device. WebRTC line and Virtual PBX: Controlled remote work The fact that people work outside an office does not mean that their work cannot be controlled or measured. For example, if you have a staff of tele-operators working remotely, all calls are recorded in the virtual PBX. In fact, they are also recorded and can be monitored, as well as generating productivity statistics. Similarly, operators can have a softphone that allows transfers and other call center functions. Everything can be done from a device with an internet connection from any place where the employee is located. This type of technology is useful for both customer service and internal company communication. Call costs are also lower because everything is done over the Internet (IP Telephony). An important step: look for the right company Currently there is a certain offer of communications services based on WebRTC and call center software. In order to make the most of the technological migration, it is necessary to carefully analyze what each company offers. Aspects such as prices, connectivity and complementary services should be analyzed. It is also important to have a company that has experience and technological knowledge in the area. For example, one of the companies that stand out in prices and updating is Neotel. The next step is to seek advice from this type of company.

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Choosing a good call center software is important

It is possible that at some point in the past there would not have been so many call center software options. Most call centers operated more or less the same until well into the last decade. Now that technology is advancing and management is service oriented, it is important for companies to keep up to date.

 

call center software

Communication is everything and users become customers based on their experience. A little bit of slowness in customer service can generate opinion matrixes that indicate a bad performance on the part of the company. Another priority aspect is the marketing strategies as well as the management of customer requests. All this makes it necessary to choose a good, advanced and multifunctional call center software.

Virtual PBX: the ultimate in business communication

There are still many customer service departments with physical PBXs. What these companies do not know is that the virtual PBX is much more economical, organized and efficient from multiple perspectives. Therefore, the first thing when choosing a good call center software is that it is hosted in the cloud.

Having the entire communications system supported, stored and developed on the Internet reduces operating costs. Soon, managers will not need large databases or IT teams. To tell the truth, this type of service is contracted with expert companies in the telecommunications area.

There are several companies that offer this service with the software included, as well as other add-ons. For sure, it is important to analyze even these add-on services because they say a lot about the base program.

Many add-ons and connectivity

The best call center software is fully customizable. To begin with, the right thing is that they should be easy to install, without overly complex procedures or too many physical add-ons. Precisely what IP telephony technology is looking for is to make things easier.

It is essential to look for software that allows easy interaction with other apps used in the contact center. For example, Neotel works with technology that allows its software to integrate with third-party apps so that the operator can have everything at hand.

A great virtue of call center software that works with virtual PBX is data management. The idea of working with Internet calls and cloud storage is that each call becomes a statistic. In this way, the management can analyze the results and the coordinators can plan service strategies.

Call Center Software: prices and quality plans

When the company adapts to the virtual PBX what it is looking for is better prices or lower costs. Therefore, it is also necessary to analyze the costs of telephone plans, add-ons and other services offered by the contracted company.

It is necessary to know how much is charged for each telephone agent, call recording services and telephone plans. In fact, there are many aspects that must be studied before making a decision. It is essential to analyze each cost and service offered by the communications company. The most advisable thing to do is to dedicate some time to verify the plans of each company, because there is a lot to be gained.

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Private label PBX: selling IP telephony services

The private label PBX is one of the most attractive business plans around IP telephony. Internet communication is becoming a profitable business for many. Being a novelty, the business opportunities are considerable.

 

private label pbx Neotel

Recent developments call for upgrading communication technology. The ability to make affordable calls and video calls over the Internet is at the top of the list of human needs. Whether it’s a student, a worker or an entire company, being able to communicate is vital.

Creating a VoID telephony franchise

New communication technologies are inexpensive and easy to sell. The best thing is that some prestigious companies are offering their services for those who want to create franchises. For example, Neotel offers its white label PBX for wholesalers.

Being able to market a system that allows the installation of IP telephony and virtual PBX is a profitable business. In this win-win situation, both the parent company and the wholesaler and even freelancer intermediaries can also generate passive income. All parties can report interesting economic gains with a fairly reasonable investment.

The service providers can sell the service in their own name and create their own brand. In fact, it is like having your own virtual PBX system and offering it as your own. In fact, it would be a bit more open logic compared to what happens with traditional franchises.

Virtual PBX: a simple technology

One of the advantages of working with today’s call center software is that its technology is simple. There are no large processors to operate and no complicated IT processes to learn. In general, everything is handled by the base company, which also usually provides on-the-job training.

The important thing is to hire a company that provides storage services. Experience and prestige in technological ventures are also vital. In this way, the wholesaler ensures the distribution of a high-performance service.

The real work consists of selling and perhaps learning a few simple configurations. Installing a virtual PBX service is quite simple, expeditious and does not require much technical knowledge. It is a commercial activity that is supported by the previous experience of another company.

Creating a company that offers IP telephony and virtual PBX services is not very complicated. You only need an investment and a small space to operate. Profits are profitable because an important resource for present and future companies is traded.