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Contracting a 900 line: unifying the company’s numbers

Publicizing a company involves organizing various aspects related to its products and services. Advertising goes beyond commercials or the management of social networks. For example, telephone numbers can be more than a means to serve customers, they can be a significant part of the company’s image. Hiring a 900 line allows you to simplify commercial communication and give greater diffusion to the company without much effort.

 

contracting a 900 landline

Having a unique contact number and keeping it over time ends up becoming a network to catch new customers. Brands that have characteristic elements that are easy to remember have better opportunities than their competitors. The ability to attract new customers increases because you have a presence that is internalized even by people who are not familiar with the product.

Companies with many phone numbers sell less

Before social networks, it was normal to see companies that had good advertising but were inaccessible to the public. People suddenly managed to remember the brand and when trying to locate the contacts it was simply impossible to access them. It was very common to call the telephone operator to look for information and get up to four different numbers. In the end, this generated a great distance between the company and the customer, who ended up looking for another alternative.

Even today there are companies with several registered numbers and when a person calls, they are simply suspended. This represents a big problem not only in terms of customer service, but also in terms of image. Trying to make contact with a company and not finding it is discouraging sales. The company loses visibility and if the competition is easy to access, it simply has the upper hand.

On the contrary, hiring a 900 line is to give the potential customer a key that allows him to get in touch with the products offered. The mere fact of having this telephone prefix can help people learn the number, even without realizing it.

The advantages of contracting a 900 line

Many firms make advertising audiovisuals where the center of the publicity is their customer service number. Their managers know that this will allow more people to get in touch with the product offered. The 900 prefix has the particularity that it makes people learn the number faster. Everything is controlled by the call center software and calls will be forwarded to all operators.

Another positive aspect of hiring 900 lines is that they are free for callers. This implies an extra motivation and unconsciously the customer will prefer to call companies that offer this possibility. What the company pays is repaid with the large number of new sales and business that will be closed as a result of this adjustment. The important thing is to find telephone companies that have a low cost per minute as is the case with Neotel.

The minutes of a 900 line are cheap and in the end the companies do not invest too much. Unifying the numbers into one will allow that single number to become a powerful advertisement in itself. The best companies that offer virtual pbx usually have this service for businessmen. It is not an expense but a good investment.

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Business advertisements? Send bulk SMS to cell phones

Many companies have problems projecting their advertisements and messages in an effective and interesting way. This is a very common drawback in new ventures. Having a good database makes it possible to reach users and the Internet is not exactly the best solution in this case. In contrast, sending bulk SMS to cell phones is usually much more effective.

SMS seems like a technology from the beginning of the millennium but it is still very popular. People still pay attention to text messages. That’s why the latest virtual PBX services offer modules that support this technology. Many companies continue to send advertisements to their customers via text messaging and get good interaction and results.

Bulk SMS for businesses: reaching broad audiences

 

send bulk sms to cell phones

The largest telephone companies are well aware of the power of sending bulk SMS to mobiles. Consumers’ eyes are on the Internet and social networks, but also on the smartphone. Sending text messages means being literally at the customers’ fingertips. Any type of message can be spread via this channel, which is also useful for getting users where you want them to go.

It has been proven that email marketing is not as effective because not all people open business emails. In addition, call launchers, although necessary, do not allow contact with all customers. No matter how many modules are used, such as signaling that allows the use of reliable telephone prefixes for the customer, not everyone will answer the calls. Recorded messages are useful but never as effective as an SMS sending platform.

All users and consumers have their eyes on the Internet and social networks but also on the Smartphone. This is one of the factors that gives validity to text messaging as a way of communicating various business messages. Added to this, its effectiveness has motivated other companies to keep using this medium. Therefore, people have become accustomed to check the messaging understanding that they will find important information in it.

SMS sending platform: Virtual PBX module

Those who contract VoIP PBX services and use IP telephony services can request a bulk SMS module for companies. Everything is handled from the call center software and the process is usually very simple and automatic. For example, Neotel has a service that is easy to integrate with any management program used by the contracting company.

The best thing about this service is that the sending is controlled and the messages are elaborated through easy-to-use templates. The mailings are sent to large lists of cell phones and it records statistics that indicate the success of the mailing and the message. This allows in some way to improve the elaboration of future notifications.

The open rate of the SMS sending platform is very successful compared to other media. This is a statistic that measures the percentage of people who have opened the text message and read the information. Therefore, it is recommended that companies acquire this type of solution to promote better communication with their customers.

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How and why hire a professional voice-over service?

Having a call center controlled by a virtual pbx is just the first step to serve your customers. Behind the best companies there is a well thought out and articulated system to make customer service part of the brand. Call center services are a fundamental part of the image projected by the company. In that order of ideas, it is essential to hire a professional voice-over service.

All companies have voices that characterize them and end up being a central element of the brand. Although their speeches are recorded, they usually have a huge validity and have a positive effect on users and customers. But… What is a professional voice-over service? How is it hired?

What is a professional voice-over service?

Today’s call center services have modules that manage customer service from the moment the customer dials. For this purpose, companies place a module called Interactive Voice Response, better known as IVR. From this, a programmed operator welcomes the customer and leads him through options that he will dial using his numeric keypad.

The IVR voice is basically a recording made by professional voice talent at best. This is precisely what a professional voice over service does, which will record the messages that the contracting company wants for its call center. Of course, this is a job that cannot be done by just anyone if an optimal, empathetic result and clear voiceovers are desired.

The professional voice-over service is composed of speakers but also of consultants for the construction of the message. The company that hires the service provides the experts with material and ideas to achieve the right messages. The service is offered by a communications and call center software company such as Neotel.

Hiring a professional voice-over service

Professional voice-over services are a vital element in building a company’s image. This is so true that some of the most prestigious companies manage to hire famous speakers or artists to perform this task. However, a good quality job can be achieved with a much more moderate investment.

With a professional voice-over service, all kinds of management and loyalty messages can be worked on. A menu of options can be created in different languages and translations can also be done.

Professional voice-over services can be cost-effective and guarantee a quality result. It is important to know this, because there are companies that offer this work at exorbitant prices. Many companies pay them because of the lack of knowledge about this type of work. Therefore, it is a priority to look for companies with experience and prestige in call center software services.

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Companies save operating costs through mobile rates

Having a business is not easy and contrary to what it may seem, there are many calculations to be made. Especially at the beginning, it is very important to reduce costs, understanding that the capital is usually small. Reviewing finances and the use of money is fundamental. That is why it is important to evaluate issues such as the cost of mobile rates for internal communication.

The problem for many entrepreneurs is that they spend a lot of money on things that could be cheaper. The search for offers and low prices is a priority in order to be able to assume other more priority operating expenses. In addition, there are communications companies with excellent service at a very low cost.

Mobile tariffs: The mistake of looking for the same companies

In all countries there are two or three large communications companies that are the best known in the market. However, there are usually countless companies that offer mobile rates that are even more convenient than the best known companies. The job of the entrepreneur is precisely to look for options that are of good quality at the lowest cost.

 

mobile rates Neotel

To do so, it is only necessary to do some research on the Internet and check the plans offered by each company. A first reading will allow you to unload the most expensive ones and other options that are simply not convenient. Those who check cell phone rates carefully understand that there are features from which many plans differ.

The important thing is not to be fooled by bombastic names and television commercials. There are little-known companies with good prices and others that may only be known on the Internet. Neotel is an example that there are many proposals of great quality and at a much lower cost compared to the usual. It is not just a matter of looking at the cost per minute, but to review everything that each company offers in a critical way.

What aspects can be reviewed?

Mobile tariffs have different plans and ways of offering service to customers. This can go far beyond what your virtual PBX looks like. It is always important to review unlimited minutes plans not only in their overall cost, but in the services the user gets.

Added to this, it is always crucial to check how many GB the company offers for the Internet connection. This is important for companies working with call center software hosted in the cloud. If the calls and the rest of the communication are made via WebRTC Line, it will always be essential to check the data limit and its cost. Everything will also depend on the flow of calls made or the number of operators used by the company.

Nowadays it is very positive to contract companies that do not oblige the client to assume a permanence commitment. There are companies that have mobile tariffs that actually seem very cheap at the beginning, but that later represent a problem for the user. When they impose a permanence period, they basically force the contracting party to stay with the service beyond meeting expectations.

Choosing the most favorable mobile tariff for the company is a job that requires attention. You can get very good plans, of quality and at low cost, but it is always good to search. The advice: avoid trusting companies by name and study what each one has to offer.

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The versatility of working with virtual fax

Companies that have the most advanced technological solutions are at the forefront and have a comparative advantage. This is because their functions are performed more efficiently, but also because this makes them more versatile. For example, having a virtual fax module allows us to negotiate and strengthen ties with any company, beyond technological updating.

 

virtual fax

There is a reality that not all companies and customers are up to date. This is a weakness for companies whose processes are based on state-of-the-art technology. What happens in the end is that many business opportunities are lost due to incompatibility in services. In truth, a good business is one that adapts to as many situations as possible.

The advantage of virtual fax

The virtual fax allows a company to connect with partners and customers of different generations. There are thousands of companies in the world that still work with fax technology, using this medium for many of their procedures. These are entities that, although they have not been updated, have capitalization and offer advantages over other partners or suppliers. Therefore, this module facilitates communication beyond technological or generational gaps.

Imagine working with a company run by people in their 60s or 70s who don’t know how to handle email. It is likely that they have better prices or something that is useful to us, so it is convenient to work with this group. This creates a problem with passing paperwork and completing paperwork right off the bat. Many companies have to forego these opportunities because of the technology gap.

There is also the case of customers who do not know how to send an e-mail or carry out a procedure on a web page. Companies lose many users due to the complicated procedures they offer to people who are not familiar with new technologies. The result: a rocky, tiring and not very fluid commercial activity. The virtual fax is precisely one of those systems that allows us to integrate old technologies.

Virtual fax How does it work?

Virtual fax is a module that allows the company to send faxes from e-mail. For this purpose, an easy-to-install configuration is used, with which each email is sent to the physical fax without major difficulties. Basically, any device associated with a virtual PBX can perform this type of communication.

The virtual fax also allows other people to send their faxes from your machine and have them sent to email. To do this, the company offering the service only needs to assign a number that will be dialed by anyone who wants to send a fax. If someone says that they can only send documents this way, we just provide them with this number and the matter is solved.

Companies that offer call center software services such as Neotel also provide this module. The virtual fax opens doors to many customers and business partners through versatile and adaptive communication. It seems like a simple tool, but it is very useful in business and customer service.

Translated with www.DeepL.com/Translator (free version)

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Uses for the Signaling module in a call center

Communication with the customer begins long before the customer contacts an operator. Since this interaction is sometimes so difficult, companies must be very cautious in their approaches. Often there is only one opportunity to capture attention. In these cases, companies have a great automated ally in signage.

 

signaling virtual pbx

Most people are wary and even reluctant when they receive calls from numbers they don’t recognize. This is a normal reaction, but businesses certainly suffer greatly from this dynamic. Signaling allows a much more familiar prefix to be used for outbound calls. The result: a much more open and responsive response from the customers contacted.

Signaling uses principles of psychology

Signaling looks like a simple module of the virtual PBX but it is very cleverly thought out. It is arguably one of the most humanized functions even though it does not interact with the customer like the call robot. However, its goal is to allow the user to be much more confident in the company’s outbound call.

It is known that we are more likely to take a call if the number we are called from seems familiar. The more associations we make and the more something seems familiar, the more likely we are to interact openly and positively. This is precisely what signaling does. It doesn’t matter if the company is in another location, with this module the operator will be able to use a prefix of the customer’s city.

Signaling is an artificial mechanism that simply provides us with a prefix to call customers in a location. However, this is a solution created from psychology and the study of human behavior. Now, the important thing is to understand what uses we can give to this function that certainly solves many problems.

What is the real use of signage?

Basically, signaling facilitates any task that involves an outgoing call from the company. One of the functions that is most favored is that of the collection department. It is much easier to reach the customer when they see a number with a known prefix. The chances of the customer picking up the call are much higher by association.

Telemarketing campaigns are another area that benefits from the use of this module. Many companies always use the same number and over time their customers come to identify them. Being understood as «boring» offers and services, customers simply do not answer. In this sense, signage opens doors and the user can hear something that benefits him and buy.

Signage is also useful to give service parts or invoices or simply to attend to a request. The important thing is that this call center software system gives greater accessibility to the operator calling on behalf of the company. The right thing to do is to hire virtual switchboard services that have this type of function, as is the case, for example, of Neotel.

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Inbound call statistics: Commercial and communicational success

Call center departments are much more than telemarketing and customer service. Some of them have high payrolls, state-of-the-art equipment and call center software and are only dedicated to customer service. To tell the truth, in the interaction with users lies a good part of the success if managers and coordinators know how to read between the lines. All the information can be found in the statistics of incoming calls.

 

incoming call statistics virtual pbx

Any commercial activity is basically an interaction between the one who offers and the one who demands something. Therefore, the communication that takes place between the company’s agent and the customer defines a good part of the commercial activity. All this only means that the efforts cannot be directed only to offer attention, but to attend well.

Call center: establishing effective communication

Any service company can open a customer service office with equipment and employees. However, this is only the beginning of strengthening the company’s image or gaining new customers. Many people pay for services to companies with inefficient contact centers and ultimately it drives them away.

Having a call center that provides inefficient and unempathetic service is synonymous with financial loss. Many managers don’t appreciate it, but there is a link between poor service and customer defection. To be honest, the strategy of many companies that position themselves as the competition of another is usually focused on customer service. Where there is a healthy discourse and communication, there is a greater chance of closing an affiliation.

There are two ways to know if the company is serving its customers well over the phone: monitoring and inbound call statistics. The first one allows to verify directly how the operators talk to the users. The second indicates how the flow of calls is and whether they are being handled effectively. In fact, the data on contacts can even help to improve customer service.

Advantages of verifying inbound call statistics

The first thing that can be checked with an inbound call statistics system is the margin of answered and missed calls. Having a high margin of missed communications implies that customers are waiting a long time to speak to an agent. Of course, this represents a very bad image for the company.  Something similar happens with people who are kept on hold.

This is another important factor, which is the operator’s call time. In any call center, the correct thing to do is to manage certain time averages for the effective attention of a request. There are specific cases that can always lengthen the call, but part of the efficiency has to do with the speed of resolution. Let’s think for a moment that the longer it takes an operator to finish with a customer, the higher the call queue traffic will be.

The main advantage of verifying and knowing how to interpret inbound call statistics is the organization of the work.  A call center can verify this type of data and redistribute the attention to the user. There are multiple strategies and all that is needed is to take a look at the dynamics of the calls. Fortunately, the advanced virtual PBX such as the one offered by Neotel allows to use this and other really useful work tools.

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Monitoring: the key to efficient customer service

Having a customer service department goes beyond installing telephones and computers. Nor is it about following protocols and educating operators in an introductory course. In fact, training and job monitoring must be constant in this type of work. Monitoring is precisely the technological and educational tool that call center coordinators have at their disposal.

 

monitoring virtual pbx

To monitor a call or a telemarketer is to control the attention with the objective of improving it. Of course, it is impossible to be present on each call, evaluating each worker in real time. But the features of the virtual PBX, together with the call recorder, make it possible to know what each operator in the company is doing.

Monitoring makes it possible to establish a quality call center.

Many companies do not pay much attention to what their operators do during the working day. This may be because they focus on offering a massive service, or because they are unaware of the value of monitoring. For sure, operator attention is a fundamental part of the company’s image. Poor customer service generates a bad reputation, and once it becomes generalized, the losses are considerable.

This whole process of degeneration of the company’s image can be halted with a little control. Monitoring makes it possible to listen to what operators say and do. It does not matter whether this is done in real time or by recording, because it is always possible to know what the worker’s strengths and weaknesses are. Once the problems are identified, each individual is evaluated and helped to do his or her job better.

Monitoring is different depending on the call center software or plan offered by each company. It is important to have a virtual call recorder with sufficient storage space. This way, the records that are monitored and evaluated are much more abundant. Companies should contract services with versatile modules such as the spy and whisper, offered by Neotel.

Virtual PBX: monitoring wherever you are

The best thing about combining the monitoring module with the telework PBX is that monitoring goes beyond the office. As long as everything runs on the same call center software and is hosted in the cloud, the call center will work from anywhere in the world. Management control is also a fact of life even over long distances.

There are many solutions that allow work and its monitoring to continue at home or remotely. For example, there is the possibility of having a WebRTC line or mobile softphone. All operators will need is a device with an Internet connection to work. This is one of the great advantages of adopting new technologies in business communication.

Management control is still possible because everything is stored on the Internet. In other words, it is no longer necessary to have operators in an office to monitor them. Coordinators can continue to evaluate their progress and improve the quality of service.

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Telemarketing Surveys: another way to learn about customer trends

Information is power and this is something that has become very clear in recent years. There is a whole debate generated by the way in which social networks collect data on the preferences of their users. To tell the truth, there are much more honest ways of getting to know customers and one of them is telemarketing surveys.

 

telemarketing surveys

Knowing what large groups of consumers want can be key to a company’s growth. Regardless of the service or product offered, meeting the customer’s expectations as far as possible is fundamental. It is not only about what is offered, but how it is done and the image the company radiates.

Telemarketing surveys are efficient

In previous decades it could be annoying or boring for many to answer a questionnaire of questions. An example of this is the political telephone surveys of yesteryear that made many people uncomfortable. However, the nature of consumption and communication has changed a lot. Today, people want to participate and in fact giving opinions is an everyday occurrence.

Telemarketing surveys allow the customer to express opinions that can be turned into strategies. Nowadays, there are call center software modules that incorporate the possibility of surveying a large number of users. Companies can use lists of telephone numbers to make inquiries.

Automated telemarketing surveys can ask basically anything. A company can evaluate its products, the quality of service or the level of attention of a call center. But in addition, questions can also be asked to guide campaigns and the creation of new products.

Two ways to conduct surveys

Companies that offer virtual pbx services such as Neotel also offer the telemarketing survey module. This service is quite versatile because it has two options for conducting the survey. The first one is the usual system of launching calls with surveys in an automated way.

The second allows you to conduct surveys after the customer has made a call to the call center. This method is very innovative and effective because we already have the customer’s attention. It is difficult for the person to distrust because the survey is done naturally, through official channels. The best thing is that these do not generate a feeling of discomfort in the user, understanding that they form that continue a conversation that has been initiated by himself.

Everything is automated by operator voice and the module allows any question to be configured openly. The company only configures the question and the answer options. The customer simply listens and answers using the numbers on the keypad of his smartphone or landline phone. In this way, the data is easily quantified and then analyzed through graphs.

It is not necessary to contact a social network and spy on users to know their preferences. With the realization of surveys you can have a lot of information without generating reservations in the users. Undoubtedly, a solution that will be useful in the times to come.

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IVR: A central resource in customer self-management

Until the first decade of the 21st century, customer service was characterized by telephone conversations. Today’s customer service management is based on automation. Technological progress has led companies to offer tools so that their public can perform self-management tasks. To this end, the IVR has been a key tool that has been given little credit.

 

ivr

Every business relationship is an exchange, and in the case of services the issue is always complicated. A sale implies a faster interaction between the parties, but banks, telephone services, health care and the like imply a more permanent association. It is precisely interactive voice response systems that have facilitated this relationship between the company and its customers.

IVR: interactive voice response

Interactive voice response (IVR) is the voice we hear when we call customer service. This operator leads users through different options and asks questions to the customer to advance the management in an automated way. To make this possible, a system is designed with questions, channels and options through which customers try to find the right solution for their problem.

The system compiles the information provided by the user that is useful to speed up the service. The objective of this module is to be able to route the management from the moment a person calls. In this way, customers feel attended to even before a call center operator.

One of the problems of call center service is the disorderly flow of calls. This is basically about people who call and enter through channels or departments that have nothing to do with their management. Precisely the IVR is an essential tool to prevent this from happening.

Easy-to-install system

When you hear how an IVR works, you might think that its installation is complicated. The truth is that this is an autonomous module, which does not require complicated software nor does it generate compatibility problems.  The company simply has to hire a company expert in this technology and will not even have to change its call center software.

The IVR is a module is a menu that is presented to the customer in an interactive way. Of course, the most innovative versions guarantee a more complete interaction that gathers information from the user so that the operator can get ahead in his work. From this point of view, this system streamlines the service, allowing faster responses and better management times.

There are companies such as Neotel that offer this service in addition to their innovative virtual pbx. The important thing is to know how to adapt the parliaments to the work and service departments that each company has. Of course, the good communications companies that provide this module guide the contracting party in the preparation of the messages. The objective is to achieve a fresh, accurate, easy to understand and friendly first interaction.