Alert your customers with the robot call

Automation brings great solutions to corporate customer service. For example, call launchers even make it possible to control the management of operators in order to make them more productive. Now even the communication process is automatic, and an example of this is the robot call technology.

A large part of corporate communication is no longer performed by human employees. This reduces costs, labor effort and improves the company’s image. It sounds like a big deal, but delegating a portion of customer service is nowadays very simple. That is precisely what robot call is all about.

Robot call: reaching customers without picking up the phone

Robot call is a module that distributes mass messages through programming. Basically, its system makes it possible to record the speech and send it to lists of customers simultaneously. In this sense, it could be said that it is an effective call launcher with automated voice.

Being hosted in the virtual PBX, the robot call also allows to collect data on the success of the campaign. In other words, a record of its operations is kept to verify whether users are being reached in the right way. For this reason, today it has become an indispensable requirement for both telemarketing and customer service.

Its task of delivering a message is just the beginning of all the benefits that its use generates at a business level. Today, the robot call also generates facilities for the customer to take an active role in generating feedback. Its system has advanced to generate a channel that facilitates sales and self-management.

Two forms of interaction

It is likely that at this very moment new functionalities are being created for the robot call module. For now, the most advanced automated systems basically allow for two additional functions in addition to the broadcast of simple messages to users. These features can be purchased cheaply from companies such as Neotel.

The first formula involves sending a voice message and then allowing the customer to participate in an automated survey. In this way, companies can consult users about plans, complaints, level of service and the like. It’s really about giving the customer a say in how the company is viewed by its consumer audience.

The second mode involves giving the message and then allowing the customer to access a menu via the phone’s buttons. There, the person can either fill out a survey or decide to contact a company operator. This is important because it can be the link to a new purchase, the completion of a payment or a management for the user.

In short, the robot call can be a tool that facilitates work or profits for companies. You only have to design the message you want to give and incorporate this module to the call center software. Undoubtedly, one of the best innovations in automation.

Robot call: reach your customers without moving a finger

When you talk about telephone assistance you immediately think of a call center with many operators. However, companies have other alternatives to provide attention to their customers. One of these solutions is robot call, totally automated and very effective.

Call launchers allow managing the sending or receiving of calls to tele-operators by means of dialers. However, the call robot makes it possible to carry advertising, billing or any type of attention without occupying the staff.

What is the call robot?

The call robot is a modality that allows to launch calls with a recorded message for the clients. The system is basically programmed to communicate the information that the company wants, even to large lists of numbers. In this way, it is possible to dispense with human operators for certain tasks.

The call robot emits these messages in a massive and simultaneous way without major human efforts. This technology is one of the most advanced and automated in telephone communication.

In this way, the call center can be oriented in the attention of calls and tasks of specialized marketing. Meanwhile, the less complex information tasks can fall to the call robot.

How to choose the call robot service?

It is important that the company studies well the characteristics of robot call that it requires in function of the tasks that it tries to assign. The automated services can be very diverse as for what they allow to do. The functions change in each product as well as its price.

The basic robot call simply they reproduce messages pregrabados when a client attends the call. Nevertheless, some allow that the client accedes to a menu of options by pulsation. In these cases, the objective is that people can communicate with a specific department.

All it said indicates that the robot call can be much more that a repeater of announcements. This tool can generate interaction in the clients and to motivate in them the affiliation or payment of a service.

Increases productivity and sales

The call robot is the perfect complement to the customer service department. In the case of Neotel, this modality is incorporated with the call center software. Companies can have it without installations and with a system hosted 100% in the cloud. The important thing is to research and find optimal business solutions.

Predictive Dialer: increase the productivity of your Call Center

Today’s call center software is intelligent and allows for the automation of the service. Nowadays, it is possible to control the real work that tele-operators do during the working day. This is very easy to do when adopting the predictive dialer.

Call launchers allow you to manage how an operator receives or makes calls. These in turn have different modes of operation and that is where the dialers come in. Basically, they make calculations, predict the number of connections made and their time to improve productivity.

How does the predictive dialer work?

A predictive dialer collects data on incoming and outgoing calls to organize the work of the phone operators. In this way, a statistic is raised that allows predicting, for example, how often the call center has free operators to answer.

All this management is done in an automated way. The dialer works through algorithms to reduce the waiting time of customers. Its aim is to avoid missed calls, dissatisfied customers and downtime.

This is the only way to guarantee that the clientele can be attended to without major setbacks. This tool is very effective and is the best secret of the best rated call centers worldwide.

Predictive Dialer: ideal for large call centers

The predictive dialer is an ideal modality for call centers with a high volume of calls. Companies with massive call centers get a lot out of them.

This is a perfect system for phone company operators and also busy banking agencies. In this type of institution, calls tend to accumulate and many of them fall through without being answered. Predictive dialers allow you to organize the workflow and distribute it.

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This type of dialer also works well for operators handling outbound and inbound calls. Some busy sales departments also support customer calls and in those cases predictive dialers are best.

Today’s call launchers are hosted in the cloud and work over the Internet. This is how Neotel products work, for example, which have user-friendly interfaces and do not require any installation. The main thing: get advice to improve customer service performance.

Progressive dialer: ideal for telephone sales

Companies with call center departments can control their productivity through automation. To do this, they can implement call launchers with various types of dialers. One of the most useful is precisely the progressive dialer.

Progressive dialers allow the management of the work of the tele-operators to be programmed. However, before choosing a type of marker, it is necessary to know what kind of work it will be used for.

What is a progressive marker?

Automatic call launchers allow you to control the calls received or sent between telemarketers and customers. For this to happen, the launcher has operating modes and the progressive dialer is one of them.

With the progressive dialer the system launches calls as its name indicates, in a progressive way. Therefore, communication with customers will be carried out leaving longer waiting times between each call. This is usually necessary in some businesses according to their activity.

With progressive dialers, no room for error is left and the quality of the call is usually prioritized. In this case, the system makes the dialing ensuring that there is always an operator available online for the customer.

Advantages of having a progressive dialer

The progressive dialer is ideal for call center departments with low call volume. If you want to give a specialized type of attention to VIP customers, this is the right system.

When there are long periods between calls the operator feels less stress and offers a more cordial attention. This system is also ideal for online sales and other types of outbound call campaigns.

In progressive dialing everything revolves around quality and efficiency. The contact lists for the realization of the campaigns are spent less quickly. This way, the process is oriented towards the order and use of the databases.

Progressive marker: quality over quantity

There are tasks for which it is better to select another type of marker. For example, call centers that have a high call flow should work with the predictive dialer. In this one, the attention of a greater amount of calls is prioritized.

The cost of poor customer service and how to solve it

If you are still using an old call center system in your company, change it. Now you have the opportunity with Neotel and its call center software to give that last impulse that the company and the customer service of it needs.

Here we show below 4 problems to avoid in a call center. And how to solve them.

Problem 1: your campaigns are wasted

Providing bad customer service includes the risk of customer losses. If the attention received by customers is not adequate, our customers will not want to continue with us. And therefore our campaigns will be wasted. What can you do about it: Does your company have objectives to encourage its staff? Are your call center operators up-to-date? Do you already work with the best call center tool in the market? If you have answered affirmatively to any of these questions then it would be time to review your strategy.

Problem 2: a lot of time is lost

Does it take a long time to respond to calls or complaints from your customers? If yes, maybe the problem is in the type of call center software that you use in your company. By not working with updated software we are at risk of not working in the most productive way possible. What you can do about it: Search for call launchers that automate tasks so that your agents do not have to make the calls themselves.

Problem 3: you get bad reviews

Bad reviews can also affect your business very negatively. In addition, bad reviews not only result in that particular client is not going to return, but their bad criticism could be seen by more potential customers who also would stop winning. What can be done about it: To identify our failures and errors is fundamental for when it comes to fixing our image. Bad criticism can also be learned. When they give us bad reviews, the smart thing is to know how to take advantage of them to solve them and improve our business. The worst thing that can be done is not knowing how to take advantage of bad reviews.

Problem 4: you lose customers

Clients who have a bad experience with their company will never use their services again. Having more options, when a client has a bad experience with a company, he will simply look for other alternatives but will not continue using it.

What you can do about it: Investing in the best call center software solution for your company is the fastest way to ensure a good user experience for our customers when they communicate with our company.

Three automatic call launchers for Call Center

These are the call launchers available for call center:

Manual dialer (not automatic):

This system is the slowest within the call markers since the agent here has to dial digit to digit numbers.

Progressive dialer:

The calls are linked automatically and once it is picked up, it is linked to an available agent.

Predictive dialer:

This type of marking is one that is learning based on historical and adjusting calls. This system launches a number of calls where, as soon as a customer picks up, it puts you in contact with an available agent. Care should be taken with this system since we run the risk that, if we do not have enough available agents, many customers will pick up at the same time, and none will be available to attend to them. Despite these warnings, this system is the one that will allow us to obtain the highest number of dropped calls between clients and agents. This is perhaps the most used type of launcher.

Why do you need to incorporate these applications into your Call Center?

We will explain what the three call launchers that Neotel has for its users consist of: Robot call, Progressive dialer and Predictive dialer.

The Neotel robot call focuses on distributing messages to a specific list of users in an economical and agile way by making bulk calls that optimize call times and redirect clients to a commercial agent if necessary.

The predictive dialer takes control of the calls and generates statistics of the calls to know the call time, the number of calls that the agent must make and when they should be carried out.

The progressive dialer makes outgoing calls and transfers those that are in progress to the agent that is available without having to approve it.

Neotel has specialized in offering the best call center tools.

The best call center tools are in Neotel

Companies that depend on customer service to exist increasingly demand more professional tools. At Neotel we have our own tools for call centers around the world that will surely satisfy the most demanding customers.

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