One of the most costly expenses faced by large companies is the opening of a call center. For many managers, it is an obligation that arises as a result of commercial success. The biggest problem lies in the investment that must be made in terms of facilities, equipment, software and personnel. Fortunately, serving customers is much simpler, more efficient and cheaper thanks to the virtual PBX.
But… What is a virtual PBX and how does it work? This seems a complicated concept if you look at it from the basis of the traditional call center. However, incorporating this new system and managing it is even easier. Below, we will explain what this concept is all about, which is so beneficial for entrepreneurs.
What is a virtual PBX and how does it work?
The switchboard is basically a system that interconnects all business communication. From it, teleoperators and coordinators can manage, control and tailor the interaction with customers for their attention. To do this, the traditional call center relied on servers, computers, interconnection equipment, software and a corps of IT engineers. All this is synonymous with a lot of money.
The virtual PBX simply integrates all those elements necessary for communication in a non-physical way. It sounds complicated at a technological level, but the best part of it is that the contracting company does virtually nothing. In other words, it is a service handled by a communications company such as Neotel and it is there ready to simply work.
What characterizes the virtual PBX is that the entire system is hosted on third-party servers. The hosting of the data is done through the cloud service and everything is done by the contracted company. In short, the company has its own call center office and is only in charge of customer service, charging or selling services.
What is the best virtual PBX?
Knowing what a virtual switchboard is, it is important to understand which one has the best features. In reality, this usually depends on the needs of each company. Of course, the type of service and its cost will also depend on these requirements, which are different in each venture or company.
The best virtual PBXs are innovative and allow the integration of innovative modules. Automation is the order of the day because it allows to solve problems and expand the range of the business. Robot call, predictive dialer, sending mass sms, among others. In short, the best services are versatile and have easy-to-use call center software.
Services or tools that used to be hired individually are nowadays integrated to the virtual PBX. All communications are carried out using VoIP telephony, which means that calls are made over the Internet. Of course, this feature also allows the contracting company to save a little more. That said, we can only recommend the purchase of this type of service.