The integratedrm with the virtual switchboard is only one of the fundamental pillars that Neotel develops and offers to its customers today. Our crm is a reality right now.
If you are also interested in a reliable and robust contact center software Neotel is the solution.
How to choose the best crm tool
By working with a crm tool in our business customers gain in the following way: our company is able to collect in the crm all relevant data and information from past calls. That way, callers don’t need to repeat the whole story again and we as a company will have access to all the most important information about their case. It may not look like it, but this way you work much more productively and save a lot of time.
Agents have all customer data at their fingertips. Having this information is very useful to carry out a work of the highest quality.
Neotel’s crm integrated with the switchboard brings countless advantages to contact centers
The crm has advantages for both clients and agents.
Why is Neotel’s crm the answer?
The truth is that Neotel’s crm is not only good for companies. It’s also good for customers.
The Neotel crm has one card for each customer. With each call that is made with this, the crm collects all the data given by the agents for future references.
For customers, it is important that they experience the best possible experience. Several studies support this information. If a customer is satisfied with their customer experience when they contact us this will undoubtedly bring advantages. Thanks to the crm integrated in the Neotel switchboard our company will improve the customer experience at the highest level.