The advantages of having a virtual PBX with IVR

Call center software is well known in large companies and with customer services. However, this type of software is very useful in any enterprise and one of the reasons is precisely the IVR. This well-known but effective manager is one of those systems that contribute to business success.

In its beginnings, the IVR only fulfilled the function of guiding the users through the departments when they communicated via telephone with the company. Nowadays, the installation of this system brings many other implicit benefits. Below, we will explain the advantages that businesses acquire by installing an IVR.

What is an IVR?

ivr interactive voice response

The IVR is an interaction system inspired by the first call center menu options. However, while these simply consisted of a recorder that told the customer which number to dial to contact a department, the IVR interacts, requesting data from users and facilitating telephone service.

The IVR is automated and that is why it can interact with all customers who call a company’s telephone numbers. Although it is a system that is a few years old, its results are still very positive so it has maintained its validity.

Those who do not know what IVR stands for, should know that it is Interactive Voice Response. In Spanish it translates as Interactive Voice Response. An example of this system is the operator who asks for our ID when we call a bank and with whom we interact. Of course, this type of system can operate and be useful in any type of company, even without the need for a call center.

What are the advantages of using IVR?

The IVR is more than a call manager for customers contacting a company. Its usefulness in call centers is much more important than many businessmen and traders think. In principle, the most visible task of this interactive system is to guide users who call the company through the menu of options. However, this is only the beginning.

The IVR is a useful telephone manager for the customer and also for companies. But beyond this function that will now be explained, this automated system has been used to perform other functions. Therefore, it is understood that the IVR has many advantages that go beyond the usual.

The scope and use of the IVR is quite broad. The best thing is that this is a very inexpensive module that is usually part of the call center software. Even so, its benefits are several and that is why many companies implement it.

Managing calls: basic function of the IVR

The IVR allows callers to be routed to the appropriate departments according to their requirements. Many believe that this is just a method of assisting users, but its work is much more comprehensive. In fact, interactive voice response helps companies keep their call waiting queue at bay. This tends to be very positive, especially for firms with a high call volume.

IVR gives call center operators time at times when a lot of calls are coming in. In this way, they avoid tedious call waiting, which is not a good reputation for any company. Basically, this automation module improves customer service.

In addition, just helping customers to enter the right phone options is very positive. In fact, this saves the user the inconvenience of having to call several times to find the right department. Undoubtedly, with the IVR system, the user wins and so do the companies. However, this is just the beginning of the advantages of this module.

The IVR is part of the marketing of companies

Companies that configure their IVR using branding elements gain a lot from this system. Interactive voice response welcomes the customer and allows the company’s image to be created and projected at the beginning of calls.

When we call some companies that use this module, we can notice that institutional messages and offers are conveyed in the module. This is because companies use the IVR system as a marketing element. They do it because it is very effective and at the same time cheap.

The IVR also serves as a permanent advertising space that costs nothing and is very effective. Companies pay for it when they purchase call center software. The best thing is that the messages displayed in this module can be changed from time to time. All those customers who call the company will hear the advertisements broadcasted there. This is one of the main reasons why firms of all types acquire the virtual PBX.

Some companies additionally invest in professional voice-over services. This is how they achieve real voices for the IVR, which humanizes the message much more. In some cases, even public personalities are hired for this job.

The IVR provides useful information

The IVR is much more than a menu of options voiced by an operator. Because it is interactive, it prompts customers for information necessary for their service. This, in turn, makes it easier for the operator to serve each individual customer. Once again, the IVR becomes an element that facilitates both the customer and the telephone agents.

In fact, through the IVR, fundamental data are requested to manage the companies’ customer service systems. For example, a cable TV company can request in advance the ID card of each calling customer. Most of the time, this type of information is usually needed to look up the user’s profile in the CRM or database.

Next, the operator receives the customer’s ID from the moment the call comes in. While the customer is talking, the telephone agent can explore the user’s profile in the system and verify the problem, and even solve it. With the IVR system, everything becomes easier, promoting a fluid conversation between the company’s representative and the company’s callers.

Telemarketing survey: another reason to have IVR system

In its common operation, the IVR asks customers for information before passing the call to a telemarketer. However, this is not the only data that companies can collect from this automated system. In fact, there is a great deal of business-relevant information that can be learned from this module.

The IVR allows the introduction of telemarketing surveys for any type of customer inquiries. From here, queries can be made about favorite products, age data and other information that allows the company to generate better offers and products. The customer will simply listen to the question and the options, dialing with the telephone keypad the answer of his preference.

The telephone survey is one of the sources of information used by the most prestigious companies. In general, it yields useful information to create increasingly successful business strategies that generate more revenue. This is a complement to the IVR that some companies are not aware of.

Formalize your business

The problem for many people who have small businesses or are self-employed is that they struggle to build prestige and credibility. Just using only social networks or personal phones to make sales will always generate some doubt in any customer. Having IVR and beyond this, a call center call software allows to give more formality to any economic activity.

IVR allows incoming calls to be initiated with a professional voice and presentation. This type of system is usually associated with large, experienced and prestigious companies. Customers will be greeted by an operator every time they call.

The best thing about call center software is that you no longer need to have an office with tele-operators or expensive facilities. You can have an innovative program with advanced telemarketing and customer service features for a very low cost. At Neotel, there are virtual PBX plans for freelancers and SMEs.

Neotel has the most stable and economical IVR and virtual switchboard.

At Neotel we have several plans that adjust to the size, budget and requirements of each company. In addition, our customers can build their own plans and request the modules they want to use in a customized way. Even a freelancer who is just starting his business could afford the virtual PBX.

Serve your customers in a professional way, with the right tools and the formality that gives prestige. At Neotel you will find a wide range of technological solutions for business communication.

Sending bulk SMS to cell phones is effective marketing

If you think text messaging is obsolete, you might be wrong. The rise of the Internet, apps and social networks has not necessarily meant that this communication tool has been discarded. Statistics only prove one thing: sending bulk SMS to cell phones is an effective marketing strategy and therefore, still valid.

Companies that work with an SMS sending platform do not do so because they are outdated. In fact, the idea that text messaging is an old resource does not exist in marketing. To tell the truth, this is a communication mechanism with immense all-round benefits. Companies gain a lot by sending messages to their customers via text messaging.

Text messaging is old but useful

Send massive SMS to mobile mass SMS for companies SMS sending platform

Certainly, text messaging was the biggest innovation introduced during the second generation of telephony. With the development of smartphones and the popularization of chat apps, it was thought that SMS would come to an end. Although at first, this tool registered a drop in its use, it has not been able to disappear.

Text messages may be considered old, but they are still very useful. They are still an excellent way to communicate when there is no Internet coverage. Many cell phone plans still offer a number of SMS in their plans and rates. Added to this, there are many consumers who still use the messaging service on a regular basis.

SMS usage is still being considered by the smartphone manufacturers themselves. This can be verified in the way it is included in operating systems.

Two key reasons for using SMS marketing

The most innovative phone operating systems do not rule out the use of text messaging. In fact, the SMS we receive always appear within the general notifications of the cell phone. In other words, our Smartphone notifies us in the same way when we receive an interaction on social networks as it does when we receive a text message.

Therefore, people pay the same attention to an SMS as to any other interaction that occurs in any App. This visibility is key to understanding the effectiveness of continuing to use text messages. By sending bulk SMS to customers’ cell phones, companies effectively reach them.

Another not minor fact is that people no longer delete their text messaging inboxes as regularly.  This is because today’s cell phones have a lot of storage capacity. In other words, even if we don’t pay attention to business SMS, we keep them saved and can always view them at another time.

Statistics are in favor of SMS

There is statistical data that supports the effectiveness and validity of text messaging. As of 2018, 389 billion SMS were being sent worldwide. There is no evidence that these numbers will drop too much until today. More than 6,000,000 million smartphones fall into that statistic. In other words, even users with the latest generation of cell phones continue to use this format.

There are also data that demonstrate the potential of SMS marketing. It is known that 86% of consumers worldwide receive business text messages, which is evidence of the impact of this strategy. Added to this, 30% of consumers interact with some of their contracted brands and companies via SMS.

Of course, the most favorable data for SMS marketing is its open ratio. According to some statistics, 98% of text messages received by people are opened. In addition, 64% of people are happy for companies to communicate with them using this format. In plain words, using text messaging as a mechanism for advertising is effective and that is proven.

What is the SMS sending platform like?

Of course, companies do not send their advertising text messages one by one to each customer. They have specially designed tools to send bulk SMS to cell phones. At Neotel, this is a module compatible with our contact center software.

This program can be called an SMS sending platform. The way it operates is very similar to the system of professional call launchers. Basically, the program allows you to enter large lists of customers’ phone numbers. From here the text message is composed and scheduled to be sent to each listed number.

When using this type of program, messages are sent simultaneously. In this way, companies can communicate with hundreds or thousands of customers at the same time. In fact, this makes it possible to reach large groups of people through their Smartphone. It is known that 80% of purchases are planned by consumers from the use of their cell phone.

SMS sending platform add-ons

It should be noted that the bulk SMS program for companies does not only send messages. In fact, this tool also works with other add-ons that allow you to get the most out of text messaging advertising campaigns. These are the following:

Control of SMS sent: The SMS sending platform allows to know which messages were effectively sent. This allows to have a first idea of how effective the campaign was.
Communication statistics: The module for sending bulk SMS to cell phones has its own statistics. In them you can see issues such as the open ratio of each campaign and track the receptivity of the messages sent by the company.
Api for third-party software: This has to do with the compatibility of the SMS sending platform with other software. It is important because companies usually work with different programs such as contact center software. Integration is desirable and sometimes necessary in many cases.

Of course, not all programs to send bulk SMS to cell phones have these features. Hence the importance of exploring the market options and choosing the best SMS Marketing platform. Neotel’s module has all these complements that are very useful when creating advertising campaigns.

Neotel’s SMS Sending Platform: Advantages

Neotel offers one of the best modules for sending bulk SMS to cell phones on the market. In addition to having add-ons such as statistics and the rest of the above mentioned, our program has other advantages:

Fast and fluid system: Each SMS sending platform works differently. Some tend to be a little slow when programming messages, or when working with lists of telephone numbers. Neotel’s module is very fast and proven to work.
Possibility to add links: Nowadays text messages allow you to incorporate links leading to web pages. Unfortunately, not all bulk SMS programs for businesses have this capability. Neotel’s module is up to date and allows you to add links that lead users to other sites on the Internet.
Customizable Templates: Templates are used in this type of program to make it easier to write the text and structure it the way you want it to be. Neotel has the best customizable templates to send unique, aesthetic and effective advertising SMS.
Easy to use interface: Neotel’s module for sending bulk SMS to cell phones is intuitive and easy to use. Scheduling the sending, entering the lists and adding the text is very simple.

Neotel’s SMS sending platform is a complement to our virtual PBX for SMEs and large companies. This program allows you to manage business communication with professionalism, quality and very interesting technological solutions.

Neotel’s contact center software: the best communication solution

Companies depend on their ability to contact customers and potential users. In this sense, Neotel’s contact center software has modules and functions to improve business communication substantially. This tool increases the quality of the call center and also of telemarketing tasks.

Precisely, the module to send bulk SMS to cell phones is a fundamental part of our telemarketing tools. However, this is only one of the solutions that we make available to our customers. In fact, we offer various mechanisms to amplify business communication in different ways. The aim is to increase the scope of action of enterprises.

The virtual switchboard for SMEs will allow the integration of all the telephone communication of a company. From here, the entrepreneur will be able to know how many calls come in, how they are answered, have statistics of his call center room and even monitor his tele-operators. The best thing is that we offer different plans adapted to the budget and needs of each company. There are no more excuses to professionalize customer service and sell more.

Professional voice-over services: Defining the brand

The voice is an element that characterizes every human being and gives him/her personality and presence. Likewise, voices tend to be fundamental elements that distinguish any company no matter where it is located. For decades, the most successful companies have identified how necessary it is to define this element, which ends up being an ingrained element of the corporate brand. Hence the importance of a professional voice-over service.

Defining the voice or voices of an advertising campaign is as central as the advertising content itself. We can verify this with some of the advertisements and commercials we have heard and whose message has become ingrained in our minds. In fact, we have all come into contact with advertising content whose voice is so characteristic that we do not forget it. This is precisely the power of voiceovers when entrepreneurs use them in a calculated way.

What does an announcer do?

A speaker is a person who presents information of any kind with his or her voice. This figure came into force with the appearance and popularization of radio, which was, until a few decades ago, the mass media par excellence. However, this type of professional remained in force in media such as television and even today, there are many broadcasters within social networks.

In fact, current formats such as podcasts or YouTube videos are spaces where broadcasters continue to appear. Many broadcasters are also television presenters and social communicators of various kinds. However, the work of this type of professional goes beyond entertainment.

Over time, professional voiceover professionals have become a fundamental part of corporate advertising work. Then as now, companies used to hire famous or unknown speakers to promote their products. In the last three decades, the practice of using their voice as an element of the brand has become normalized. Due to this trend, the professional voiceover service was created.

What is a professional voice-over service?

The professional voice-over service is a product aimed at companies in need of voice-over artists and speakers. Its main task is to provide skilled and qualified voice talents to produce advertising content. However, some services such as Neotel’s offer some extra work related to advertising and corporate content voiced.

This is the type of service that is requested by companies when they need to work with voiceovers. There are many contents that require voiceovers to be developed: radio and television commercials, advertising on social networks and some company’s own environments in which they interact with the client. This includes, for example, website content and, of course, the call center.

When customers call the call center, they usually hear voices and messages that identify the company. In fact, this is something that is becoming more and more popular and, although it may not seem like it, it has become an element that speaks very well of the growth of companies. Firms that use professional voiceovers in their call center services are seen as large, successful and established.

Call center voice-over: How is it developed?

The call center voice-over is used to create content for companies’ telephone channels. In general, it is usually focused on the IVR, although there are also other spaces in which it is used. In general, it has the purpose of using voice as an element that identifies a company and differentiates it from the rest.

The IVR is the system with which customers interact when they call a company’s call center.

Of course, there are different ways to use the call center locution in the call center. The call center software and its IVR module allow you to use different messages and place them in different places.

What can be promoted with call center voiceovers?

Basically, any advertising message that is useful for the company can be transmitted in this way. For example, it is very common to repeat the main slogan of the company. Here are some examples of advertisements a company can transmit from its IVR:

Loyalty messages: Companies often use their professional voiceovers to build customer loyalty. To do so, they can give a merry Christmas message, or build a speech oriented to them.
Special promotions: Many companies introduce information about promotions and sweepstakes in their IVR. This is evident, for example, in telephone companies and banking entities.
New product announcements: Just as professional voiceovers are often used for sweepstakes and special activities, it can also be done to promote a new product or service.

The type of message or the intention of the advertisement will always depend on what the company wants to communicate. There are many ways to approach this type of advertising. Professional voice-over services can help to build the advertisements. That is to say, that in some cases, their work goes beyond executing the voice-over.

Where can call center voice-over content go?

The most innovative call center software is usually very versatile when it comes to introducing voiceovers. Of course, each program is different and has its own particular characteristics. Beyond this, call center voice-over content is usually heard in the following areas:

IVR welcome: Professional voiceovers are usually used to extend the welcome message to the company’s callers. As a matter of fact, in this case, very high profile communicators are usually used. These are celebrities or people with a very defined, attractive and elaborated voice.

After the welcome: The IVR usually offers an open system to introduce voiceovers. A widely used resource is to place an advertising message of transcendence right after the greeting. In some cases, advertising pieces that are published on radio and television are placed. This is a very good trick, because the customer identifies the message clearly and the corporate identity is anchored.

During waiting time: While a person is in a waiting line, he/she can listen to advertising messages. Likewise, when a telephone operator places the customer on hold, these can also be transmitted.

Other contributions of the professional voice-over service

The professional voice-over service is not only responsible for providing speakers for companies. In fact, its work is much more complex and hence its importance at the advertising level. Some less known tasks are the following:

Dialogue translation: This type of service is also in charge of translating the dialogues that the company wants to use in its IVR. This is necessary to promote the expansion of companies and the inclusion of foreign clients within them.
Voiceovers in other languages: Just as the service helps translate texts through experts in different languages, it can also do voiceovers in other languages.
Revision of scripts: In addition to translations, some professional voice-over services can also make corrections and improve the speech. This is often an additional work requested by clients.

A good professional voice-over service takes care to improve the messages being voiced. It is known that these are contents that should not have any type of error, since they will be listened to by thousands of people.

What does Neotel’s professional voice-over service offer?

Neotel has a professional voice-over service that is quite advanced, complete and oriented to meet the expectations of our clients. This is a task that allows us to adequately complement the work of our call center software.

At Neotel we offer services that go beyond simple voiceovers. Those who want to do their IVR voiceovers in several languages, can do it without any problem with us. Here we have professional translators and speakers who can even speak Mandarin, German, and Russian.

We also have an exclusive service that allows the client to make infinite modifications. In this way, the client can change each speech as many times as he/she wishes. Of course, we also offer a cheap voice-over service, a bit more restricted, but of high quality.

The price of Neotel’s virtual PBX varies depending on the needs and availability of each client. We have a plan suitable for every type of entrepreneur. All our customers can have access to professional voice over services. Our company has a wide range of technological and communication solutions for today’s companies.

mobile rates

Non-traditional business mobile rates: An option for entrepreneurs

The bidding among telephone companies to attract new customers is increasingly fierce. This represents a great opportunity for users because better plans and offers are always appearing. Of course, this competition is useless if people, and especially companies, do not study their purchase decision well. Choosing the best mobile tariffs can save us a lot of money and make us receive a little more, giving a little less.

It is clear that telecommunications are very important in the business world. Basically, all companies require a telephone operator to be able to guarantee the communication flow. Unfortunately, in many companies and enterprises, this factor is not analyzed as much as it should be.

An obsolete model

 

Mobile Rates

Most companies maintain their internal and external communication system in much the same way. This means setting up an expensive data center, hiring a staff of engineers to maintain it, and agreeing with a telephone firm to guarantee a general service. The companies that offer communication know this reality and have plans to convince entrepreneurs.

Traditional telephone companies in particular have benefited from this commercial formula. Unfortunately, it is difficult to verify exactly whether the amount is fair or cheap, compared to other options. Nor is there an analytical culture around this type of contracting in most companies.

In fact, the first step to reduce operating costs a little is to analyze the different mobile tariffs on the market. Just doing this is a very important step for the finances of any enterprise. To tell the truth, in Europe and Spain there is a wide range of plans adapted to the needs of all customers.

Traditional phone companies are not the only option

Traditional telephone companies seem to be a constant in the thinking of business managers. There is a strange idea that companies with more time and reputation in the market are the best. In truth, experience often has its advantages and it is understandable to play it safe. However, it is much better to take a look at the new business telephony proposals.

However, in the telecommunications area, the premise of «better the devil you know than the good you don’t know» is not always true. It is important to remember that competition in this sector is currently very high. This has motivated countless companies to improve their plans and rates.

One of the big problems of traditional telephone companies is that they tend not to change their business model. Being well known and renowned, they forget a bit about the need to improve their prices and services. They tend not to change because they have a favorable commercial position. On the other hand, many new or non-traditional companies have to make an effort and offer cheaper mobile tariffs in order to grow. This makes them even more attractive.

Study the market rates

The best way to save a little money is to study the mobile tariffs on the market. To do this, you have to pay attention to many variables. Certainly, it will be important to verify how many minutes and data they offer per month and for how much money. However, this analysis involves checking other aspects about the offer of each telephone company.

It is always advisable to compare the cheapest mobile tariffs and weigh up which is the best. However, more than the tariff, there are other aspects to evaluate. For example, reviewing the terms and conditions of the contract is usually fundamental. In this sense, the entrepreneur should emphasize the permanence, which is usually better when it is fixed for fewer months.

Of course, it is also vital to obtain some references regarding the quality of the service. Here it is important to ask questions such as: Does the Internet connection work well? Does the company offer good coverage? Are the calls heard with the right quality? In reality, there are quite inexpensive proposals on the market that offer poor communication.

Tips when choosing mobile tariffs

Entrepreneurs and businessmen should be careful when choosing the cheapest mobile tariffs. Gathering as much information as possible allows you to make the right decisions. Here are some tips when choosing your tariff:

Little permanence: The problem with permanence is that, if you choose a company with bad service, you will not be able to switch to another and you will have to keep paying. Breaking this clause is usually costly, which will turn the matter into a headache. In addition, while this provision lasts, the telephone company can raise prices indiscriminately and the customer can do nothing, as long as the contractual commitment is maintained.
Consultation forums: Sometimes it is very difficult to check the quality of a telephone service without first paying for it and using it. However, understanding that in Spain there is a permanence clause, the best thing to do is to look for as much information as possible. In this sense, it is always feasible to search in Internet forums for opinions of other users about the most profitable companies.
Look for the most innovative ones: There are many telecommunications companies that are oriented differently from the traditional ones. For example, some develop products and services inspired by new technologies such as IP telephony. In fact, this is an excellent solution to reduce costs.

IP telephony: Keeping operating costs as low as possible

Not all telecommunications companies offer only mobile tariffs. In fact, some companies are more oriented towards offering communication solutions to freelancers and companies. This is the case of Neotel, whose main product is telemarketing software and migration to IP telephony. In this case, the service involves offering a cheaper, more modern and functional communications system.

IP telephony is a great option for business communication because communicating over the Internet is cheaper. It also means no longer relying on traditional telephone companies that offer somewhat expensive business plans. The migration to this technology is very simple and does not require many physical installations or high investments.

Any type of company can take advantage of installing a virtual PBX and adapting telephones to work with the Internet. It is much more expensive to buy servers and set up a data center than to pay for software and a few minor items to adapt desk phones to work over broadband. In addition to this, Neotel also offers its mobile tariffs designed for each company’s needs.

Important: choose a tariff that suits your business

The problem when choosing a telephone company is not only what it offers. It is also closely related to what each particular company needs. Business mobile communication plans should always be chosen with this in mind.

By choosing in this perspective, it is possible that some plans that seemed inconvenient may be better than you thought. In the case of large and medium-sized companies, it is very likely that unlimited mobile tariffs will be chosen. This is because the flow of calls and Internet connections is usually demanding in this type of environment. Of course, each phone company has its own prices, benefits and conditions.

As with any tariff, unlimited mobile tariffs should be analyzed on the basis of what has been described so far. Price, quality of service and contractual conditions will have to be evaluated. Similarly, permanence is an issue that should not be overlooked.

Not all companies have the same needs

Just as large companies often opt for unlimited mobile tariffs, smaller companies may choose a less comprehensive plan. For example, a freelancer or a family business will not require an unlimited plan. Similarly, an entrepreneur who is just starting his business activity can start with simple and less expensive plans.

At Neotel we offer three types of mobile tariffs, designed for each type of entrepreneur. The client will choose according to his possibilities, needs and for this, it is important to know the impact of the economic activity performed. Of course, as the business grows, it is always possible to upgrade to a more comprehensive plan.

The advantage of Neotel’s rates is that there is no permanence clause. If the customer does not like the service, he can switch at any time to another operator, without paying anything. In addition, in our three plans the calls are unlimited. In addition, all internal calls between landlines and mobiles are fully covered within each plan.

In addition, you get innovative, high-performance telemarketing software. With this resource, not only will all dedicated telephones for customer service and telemarketing be unified. In fact, this tool also allows you to professionally handle calls made by your customers. The price of the virtual PBX will also depend on the type of plan chosen.

How and what is the virtual fax still used for?

In the late eighties the fax revolutionized the communication of the most prestigious companies worldwide. Four decades have passed and it is still a functional tool for some businesses and individuals. Technology has evolved and today we have the opportunity to use the virtual fax.

It seems that nowadays there are too many ways to communicate to have to resort to this technology. However, fax can be much more useful than many imagine. That is why there are services that allow you to adapt this office device to today’s systems.

First of all: What is a fax machine?

It could be said that the fax machine is the starting point of all communication we have today. This device integrated the modem, the printer and a scanner, allowing images to be sent via a traditional telephone line connection. In fact, the transmissions are made to a special number.

virtual fax

Today, part of what the smartphone does is basically this, but in a much more advanced way and from digital systems. Of course, the development of the internet and various software has allowed greater possibilities in terms of communication and sending documents. However, it is understood that the fax was the beginning of this concept.

This does not mean that the fax has lost all its relevance. In fact, many people of interest to companies still use this type of technology. Undoubtedly, having the ability to at least be able to receive and send information with this device has its benefits, especially for companies.

Virtual fax: What is it all about?

Precisely, nowadays there are ways to communicate with fax machines without having to buy one and plug it into the office. This is what the virtual fax is all about, which is nothing more than a module that allows documentation to be sent to this type of device. Likewise, companies can receive notifications or documents sent via fax, thanks to this system.

The virtual fax is a system that can be used basically on any device. It only requires a computer, a tablet or a cell phone with an internet connection to use it. Nor is it required to buy any equipment, or perform any kind of installation.

It is a simple, expeditious system that is not very expensive either. In other words, its great usefulness and low cost means that it is better to have it than not, especially at a business level. Nowadays, it has become a service and many companies hire it for several reasons.

A fax to email

Few people know this, but some email applications are configured to allow sending and receiving faxes. In fact, Gmail which is one of the largest email companies has this option. This is because, in the early days of the Internet, many companies used both means of communication.

Over time, these systems were relegated to the background due to the new Internet tools. And although the custom of sending or receiving faxes by e-mail became somewhat obsolete, many companies kept their fax machines in their offices for unforeseen circumstances. In fact, many people still use it today more than you might think.

Basically, e-mail is the medium that allows you to send and receive faxes. Of course, it’s not as simple as just sending an email and having it appear on a fax sheet. This is where the virtual PBX comes in and companies like Neotel offer this service in a complementary way.

How is virtual fax used?

As in the past, in order to send faxes, it is essential to have a specialized telephone number for this type of device. In this way, the person sending the fax indicates where the information will go. Providing this number and the telephone line is an essential part of offering a virtual fax service.

Once the company has its line and phone number assigned, it can receive messages sent from a real fax machine. Having this capability is what is sought after at the enterprise level, because it opens the door to more business and allows for more complete and integrated communication.

Likewise, from this moment on, the company that pays for the virtual fax service can send faxes. To do so, it will simply use the business email, which is adapted to establish this type of communication. Basically, the process is similar to the one used to send e-mails, except that, instead of entering an e-mail address, the fax number to which the documentation is to be sent is added. The process is very simple.

Why use a virtual fax service?

The ability to be able to send and receive faxes is an important and inexpensive provision. A current maxim in the business world is to achieve the widest possible connectivity and communication capacity. Precisely, the virtual fax is another way to be able to negotiate with people who still use this device.

In fact, there are countries where having a virtual fax is much more than just a forecast. Two examples of this are Spain and the United States, where many companies are reluctant to dispense with this device altogether. According to some figures from companies producing fax machines, more than 380,000 such devices were sold in Spanish territory in 2019. By 2020, this number amounted to 430,000 copies sold.

In other words, in countries such as Spain, the production and marketing of the fax is still going on. Companies continue to buy these products and use them as a means of sending communications and documentation. Having the ability to negotiate and communicate with people using this type of technology is the objective pursued by companies when contracting this service.

How useful is the virtual fax?

Of course, not all companies should be obliged to buy a device of this type. To tell the truth, the virtual fax has the mission of being able to guarantee connectivity to those who do not want to invest in these devices that certainly are somewhat discontinued.

The fax is still used for sending and receiving sales and purchase documents, invoices and other sensitive data. In fact, many companies see this device as a secure and expeditious way to establish communication. For example, many supply chain firms still work this way and not with e-mail. This is still the case even worldwide.

Having the virtual fax allows you to integrate different technologies. This is certainly the usefulness of this module, and it allows the company’s commercial range to be expanded. It sounds simple, but every sale counts.

Why is virtual fax so necessary in Spain?

Many companies in Spain continue to send and receive documents by fax. Some businesses and jobs work exclusively this way. Suppliers are one type of company that still operates this way. However, there are many others that work with this device.

For example, in Spain many of the public institutions still work with burofax. It should be noted that the sending of this type of document with legal weight in Spanish territory began with the sending of faxes. Therefore, many law firms and public institutions still have faxes in their facilities.

Likewise, many clinics and hospitals are used to working with traditional faxes. This is because this device is often very effective as a means of sending examinations and diagnoses. The best thing is that it does not require the Internet for its operation, which makes it a fail-safe communication system.

Fax never fails

Beyond the three examples of companies that use fax, many companies of all types still have this device. This is because its sending system is practically infallible. In fact, in a scenario where the Internet fails across the board, fax machines would be the best alternative for sending and receiving notification. This is because these devices only rely on telephone lines for sending.

It is precisely for this reason that many companies still buy and even use fax machines. Then, it is important to note that there are still many businessmen and entrepreneurs who use their fax machines as a priority. For example, there are elderly private individuals who have not wanted to migrate to new technologies and remain with the reliable.

That is why any company that intends to have validity in the market should hire the virtual fax service. This will allow you to negotiate, send and receive documents with a wider range of people, without excluding them due to the technology they use. The next question is: How do I get the virtual fax? If you hire our virtual PBX for SMEs you will be able to count on this integrating tool.

At Neotel we have the virtual fax service at low prices.

Many communication companies sell the virtual fax service as their main service at very high prices. At Neotel, virtual fax is a complement to our call center software. For this reason, we offer the service for a monthly fee of 8 € per month.

The virtual fax is an add-on to our advanced virtual PBX for SMEs. This is a program that will be very useful to manage the commercial communication of your business. Your customers will never feel better served and your company will project responsibility and reliability.

Inbound call statistics: Luxury data for businesses

Hiring a virtual switchboard service allows you to understand how all the commercial communication of a company takes place in order to improve it. Aspects such as the flow of calls, the times they occur, their duration and the management of those who answer them, can be visualized thanks to this software. All this data is reflected in the inbound call statistics.

Of course, this data is very useful both for customer service and for understanding the commercial impact of companies. In fact, nowadays, entrepreneurs and merchants give much more value to this type of data than in the past.

What are inbound call statistics?

incoming call statistics

The virtual switchboard or contact center software is basically a program that allows to unify all the communication of the companies. It does not matter if a company has only one person in charge of answering calls, or a large call center room. This application allows to professionalize the telephone communication.

One of its particular advantages is that it allows us to visualize the flow of incoming calls to the company. To do this, the program organizes all the information in easy-to-analyze graphs and this is the incoming call statistics module.

As all communication is unified, it can be easily quantified. In addition, the mere fact of working with the mobile PBX and having IP telephony makes the data collection process easier. This is like having an x-ray of all the commercial calls that come into a company.

What is the inbound call statistics module like?

The inbound call statistics module is a dashboard that shows the entire communications development. The quantifiable data is displayed clearly, broken down and separated for analysis. This is equivalent to having an x-ray of how the flow of contacts made by customers and users occurs.

This dashboard is also interactive, allowing the entrepreneur to verify specific data, separated and organized in different ways. The idea of having all these statistics and being able to interact with them is to analyze how business communication is going at the telephone level, in order to improve it.

From the analysis and monitoring of statistics, companies can generate mechanisms to promote more fluid telephone communication. But going further, this module could even provide valuable commercial information for entrepreneurs.

What data do the IP PBX statistics show?

Basically, all those related to call flow. That is, the number of incoming calls received, their distribution during working hours, and the like. Perhaps the most relevant are those related to the productivity of a company in terms of the service offered to its customers.

From this module it is possible to know, for example, how many calls come into the company during each day, how many of these are answered and it also counts those that are hung up. In other words, you can even obtain data on contacts that are not answered.

Having the ability to count on this constant flow of data in real time generates all kinds of advantages. But in addition to knowing the general statistics of the business telephone line, it is possible to know much more specific data.

Call center: analyzing each operator

Inbound call statistics do not only record the general data of a call center department. In fact, this module also provides a basic idea of how each of a company’s telephone agents works. Let’s remember that the work of the virtual PBX for SMEs unifies the communication under a single software, allowing to have a control of it.

Thus, it is possible to know, for example, how many calls are handled by each operator in particular. Similarly, this module indicates the number of conversations hung up, or the time the telephone agent spends on each call. This is important to draw objective conclusions about the performance of each employee.

An operator who has a lot of hang-ups or who leaves conversations on hold may not be doing his job well. On the other hand, a telephone agent who has a high talk time per call perhaps serves customers well, but does not contribute to productivity.

Inbound call statistics: Establishing averages

Inbound call statistics are key to defining whether a call center’s work is being performed correctly. But to do so, the company must first study and track its own management. In the numbers of this module, there are the possibilities, correctives and objectives that a company can establish with respect to its customer service.

In short, the actual numbers reflected in the statistics also serve to make projections and set goals. If you want to improve customer service, managers will know where they are starting from and what productivity they want. Thus, more than just looking at the averages obtained, it is also feasible to project possible improvements in that average.

The statistics of incoming calls allow to establish strategies to improve the efficiency of the attention. The important thing is that the entrepreneur has the necessary information to change and improve. From this module, a change can be made in the organization of the call center to increase productivity.

Three key statistics to know if you offer good customer service

To tell the truth, all the data provided by the inbound call statistics module are important. But the following ones present a straightforward picture of the service offered by the company:

Missed calls: missed calls are those that have entered the virtual PBX for SMEs, but were not answered. This can happen due to delays in the tele-operator, in the system or similar issues. A call center that misses a lot of calls is not generating a smooth service or a good customer experience.
Queues on hold: Companies can know the number of customers who are calling and are on hold while all operators are busy. This is key, because companies that always have queues on hold do not enjoy the good perception of their users. Instead of solving a problem, they become a problem for their users.
Conversation times: this information is key to get an idea of the quality of service. Very short conversations are not necessarily synonymous with productivity. Likewise, although it is always good to provide good customer service, it is not good to have very long calls. The best thing is to have adequate attention times for each type of service or problem attended.

These are data that should be reviewed on a daily basis. The good news is that inbound call statistics allow you to check all these numbers per day, per week, per month or even per year.

Call center statistics contribute to the work of the business

Knowing how a call center operates through its metrics allows to improve the business activity in several ways. Once a review of call center statistics is done, it is possible to do the following:

Work organization: call center statistics allow the entrepreneur to organize the work in the call center to improve its efficiency. Thanks to this module, it is possible to know if it is necessary to hire more staff, change the schedules or try other strategies to improve the service.
Operator evaluation: Checking the statistics of each agent makes it easier to carry out individual correction and training work. It will also be feasible to evaluate the continuity of some teleoperators if they do not comply with the work required.
Knowing the flow of customers: Hiring a contact center software will allow us to have an idea of how many customers communicate with the company. This data is useful to know the impact that the company is generating in the market since its inception. That is why hiring a virtual switchboard is positive even for those companies that do not have a call center department.

Neotel offers its virtual PBX for SMEs

At Neotel we offer our contact center software, a multifunctional tool that adapts to companies of all types. In fact, our program is useful for companies with large call center rooms, as well as for small businesses or even individual entrepreneurs. In it you will find a very complete, fast and easy to use incoming call statistics module.

Neotel’s virtual PBX offers important modules such as call recorder and incoming call statistics for free. The best thing is that we have plans that adapt to the economic possibilities of each entrepreneur. Our customers can choose the plan they prefer and request additional modules that they need for their management.

The Neotel contact center software interface is easy to use, fast and intuitive. This distinguishes it from many programs of the same type that are complex, unintelligible and for which it is necessary to hire additional IT experts. Using our virtual PBX is as easy as logging into a social network, yet it has tools that will forever change the way your company communicates.

Call recorder: training the telephone operator

The call recorder is one of the call center software tools that allows maintaining a quality and prestigious call center department. Many companies use this module as a way to verify the quality of service provided to users. Others, on the other hand, implement it as a practical way to keep a record of business conversations. To tell the truth, this is a very useful system at the professional level.

Large companies with customer service centers take advantage of the call recorder as an educational resource. In addition, it is important to clarify that its work is not limited to the call center, being equally necessary for any business. This is so because the attention to users is neuralgic in any company. Now, do you know what this technological solution is all about?

What is a call recorder?

premium virtual call recorder

The call recorder of the call center software is an application that allows recording all incoming and outgoing phone calls in a company. From its use, companies store large amounts of conversations related to their business activity. This type of data is considered commercially important, subject to protection by law, and its recording allows various internal tasks to be carried out.

In addition to the application that records each telephone call, companies must have appropriate storage space to store such digital information. In the past, firms that had a call center had to invest in expensive data centers and servers to be able to maintain this type of backup. Today, thanks to cloud storage technology, companies do not need to redirect funds into such facilities.

Nowadays, renting a virtual PBX service is more than enough to be able to make this record. This is one of the advantages brought by the Internet and new digital storage techniques. The call recorder is just a part of the monitoring module.

Why is the call recorder useful at the enterprise level?

There are many compelling reasons why companies use the call recorder. Broadly speaking, what the call recorder allows is to be able to review internal work. Thanks to this application, it is possible to review the attention that the company is offering to its customers, how telemarketers are attending and even to review a problem or specific case that occurs with a user.

This review capability can be used in many ways by companies, regardless of the economic activity in which they are engaged. The call recorder can improve many aspects of customer service, both at the institutional level and in terms of direct communication with users.

In fact, the call recorder allows to review the processes and responses of the company. Listening and analyzing the records will help to identify problems generated by the company to its customers, to seek their solution and offer a better service. Being able to correct or facilitate procedures always improves the users’ perception of the company. That is why it is so important to increase the level of service at all times.

Call Recorder: Improving company processes

Stored calls are a reflection of the problems presented by the customer with regard to the work of a company. This is critical, especially for companies that sell services of all kinds. Call center firms can reinvent themselves and improve by reviewing recorded call backup.

Being able to listen to recorded calls makes it possible to identify problems presented by groups of customers. If, for example, a particular failure occurs in a bank’s system, the number of incoming customer reports will alert managers. This, in turn, will allow them to have input and generate both solutions to the problem and responses to reassure customers.

Sometimes, analyzing the recordings helps to improve the solutions, reports or procedures in place. To be sure, many of the procedures that are still in place in customer service centers have been developed thanks to this module. This gives us an idea of the impact of using the call recorder at the enterprise level.

Call Recorder: training the operator

One of the biggest problems faced by companies is the management of teleoperators. Those who are new entrants are unfamiliar with the applications and are often inexperienced. On the other hand, some simply do not perform their job with empathy and in the right way. In both cases, the call recorder allows the teleoperator to be educated.

Although companies usually educate their new recruits with training courses, nowadays it is understood that education within companies must be continuous. Precisely, one of the ways to educate personnel is to invite them to listen to their own calls. In this way, the operator can internalize what he does correctly and where he makes mistakes.

Recorded calls are an example for the telephone agent of what to do and what not to do. In fact, each call is an example of what the service should be and what mistakes to avoid. In fact, there are many educational activities that can be done within the call center, based on the call recorder records.

Call recorder: three training activities

In prestigious companies, different types of activities are carried out to improve the training of telephone operators. Probably the ones that have the most impact are those reinforced by the call recorder records. Here are three activities that you can implement in your call center or company:

Training courses: Companies conduct courses to reinforce the knowledge of their workers. This is very common in call center rooms and other customer service jobs. In these training activities, call recordings are used as an example to indicate what is correct and what is not, when attending to users.
Personalized training: A very effective way to train telephone agents is to give them a personalized talk. In this case, the coordinator or supervisor can review the calls handled by the specific teleoperator and let him/her hear what he/she is doing right and what is not.
Staff evaluation: Many companies go beyond training and create evaluations. From this formula, the operator can correct his faults, motivating himself through the ratings. In many call centers this dynamic is used to distribute special bonuses and make promotions with objectivity.

The call recorder is not only for the call center.

The aforementioned examples are situations that are commonly seen in a call center. However, any type of company or business that has telephone communication with customers should implement the call recorder.

For example, an online store that has two people in charge of handling orders and inquiries via telephone, can implement this module to verify if they provide adequate attention. Similarly, if a company has a telemarketing department, this module allows to verify how the telemarketers are performing.

This module is also very useful for third party verification. This is a practice that is usually done when a customer needs to change a service plan or buy something over the phone. Of course, this is another of the functions that are part of Neotel’s advanced monitoring module.

Neotel monitoring module: What functions does it have?

The call recorder and cloud storage space are the most important part of the monitoring module. Added to this is the spy and whisper module, which allows call center coordinators to listen in on the calls of their telephone operators. Similarly, the owner of an online store can listen to the managers of his accounts and telephone lines.

In addition to these functions, there is the third-party verification function mentioned above. This has been designed to verify purchases of products or services over the phone. In this way, companies have their backs covered in the event of any errors. One of the great advantages of the monitoring module is that it is an excellent resource for complying with consumer and data protection laws.

The monitoring module with call recorder, spy and whisper and third party verification comes with the Neotel call center software contract. No matter the plan chosen by our client, these are benefits of contracting our call center and telemarketing software service. In addition, we have the most competitive virtual PBX plans and prices in the market.

In addition to this, we also offer the premium call recorder that allows you to increase the space available for call backup by up to one terabyte. In this way, the equivalent of two years of continuous recording can be saved. Neotel offers you what you need to record your business calls, review them and improve the quality of service you offer to your users.

Telemarketing surveys: Important for business success?

Today’s entrepreneurs understand how critical it is to know their consumers’ preferences. Marketing trends right now indicate that it is vital to obtain this type of information in order to create new products and strategies. Precisely, a tool that allows companies to obtain this data is telemarketing surveys.

At the business level, information is power, and in fact, the success of many companies is related to their ability to know their consumers. The good news is that any marketer or entrepreneur can have a reliable source of information on their own business phone line thanks to telemarketing software.

What are telemarketing surveys?

telemarketing surveys

For several decades, companies have made the survey a reliable resource to know the opinion of their potential consumers. This is because it has been proven that the best way to know their preferences is to ask them directly. Of course, having good information implies surveying large groups of people.

There are many ways to conduct these surveys for data collection. The most classic is to go out on the street and make inquiries with handout sheets. In the case of food companies, free samples are often given out and questions are asked of respondents. Of course, this is not so simple when it comes to companies that sell other types of products, or services.

Another way to conduct surveys is to call lists of people and ask them questions. However, this type of calling is often considered annoying and is one of the least recommended telemarketing practices. Therefore, companies like Neotel offer companies a better way to learn how to obtain this information: Telemarketing surveys through IVR. So what is this all about?

IVR Telemarketing Surveys: The Right Way to Query

Telemarketing software has an interactive module called IVR. This is used by companies that have customer service phone lines and basically performs at least three basic functions. These are to welcome the caller by means of an automated locution, to lead people through the menu of options and to request some information necessary for the service during the call, such as, for example, the ID card.

However, the IVR can also add an additional module to ask a voiced question to callers. This is what is known as IVR or automated telemarketing surveys. These allow to take advantage of the time the user spends before or after talking to an operator to make the survey.

In order to have this module, the text of the question is entered so that it can be voiced in the IVR. From that moment on, all customers who communicate with the companies will hear the survey and will be invited to answer it. In this way, opinion polls are conducted in a more friendly and natural way, without disturbing the clientele.

How does the client conduct telemarketing surveys?

Telemarketing surveys are listened to by customers when they communicate with the company. They can be placed at different points in the IVR interaction. After listening to the voiced question, the customer is prompted with the options they have to answer using their numeric keypad.

Questions can have several possible answers, as many as the keypad allows. Of course, the usual practice is to give four or five options for customers to answer. From this menu of answers, the user simply marks the number corresponding to the answer that seems correct.

The best thing about this tool is the simplicity with which the surveys are executed. They usually take no more than a minute of the caller’s time. Of course, answering is very simple and only requires the customer to listen to the options and then press a number.

Telemarketing surveys are versatile

IVR telemarketing surveys allow you to work with a fairly wide range of actions. From this module, almost any type of survey can be carried out. The important thing is to adapt the numerical options to the possible answers.

For example, this system allows you to conduct market research surveys, which will be the most important for designing commercial strategies. These are the ones that allow to know what type of product the customer prefers. But at the same time, this module also gives the possibility to make inquiries about customer satisfaction with the service or products.

In addition to this, telemarketing software allows the surveys to be placed in different parts of the call. Some companies prefer to launch the question when the customer has just started contact with the company. On the contrary, others usually ask the question after the customer has been served by the operator.

What is the contribution of surveys to companies?

The ability to survey large groups of people is vital for the survival and success of companies. Growing, competing and creating new solutions often depends on the amount of information handled:

Business Strategies – The core of business growth and actions lies in business strategies. Today, most companies approach their entire strategy with 5% reliable data. Telemarketing surveys make it possible to handle better quality data.
Creation of offers and products: In order to offer impactful offers and products, companies must know consumer preferences. This is what allows them to innovate and compete effectively. If this information is unknown, companies run the risk of making risky investments and losing market positioning.
Change of business approach: Companies can survive and adapt to market changes thanks to the two aspects mentioned above. Having data and analyzing it correctly is a neuralgic step to stay on its feet.

The reinvention of companies and even their victory over the competition is largely defined by the information obtained. Those who rely on telemarketing surveys ensure a reliable source of usable data.

Three types of telemarketing surveys that every company should do

There are many types of surveys and many ways to survey for business purposes. In fact, in marketing, the most desirable thing is to have as much information as possible. However, the following queries are the most important and any company should do them:

Product surveys: One of the best utilities that telemarketing surveys have, are those that invite the customer to measure the products. It is always good to consult which product they prefer, which one they select the most and what they would like in the future.
Shopping experience surveys: This is ideal for both digital and physical stores. Companies that focus on selling products can query how the customer experience was to try to improve it.
Satisfaction survey: These are the most common in companies that have call centers. They are very useful to know if the communication is being handled in the right way. Although they may seem inconsequential, this type of information says a lot about people’s perceptions of a company and that is why it is so important to provide good customer service.

There are also some surveys that are a little more complex, such as brand evaluation, perception of the competition, or of the company’s advertising. In fact, you can ask consumers almost anything if you find the right way to do it. Of course, telemarketing surveys allow you to ask almost any type of question.

Virtual switchboard: IVR and telemarketing surveys

The virtual switchboard is no longer a call center program but a telemarketing software. In fact, this tool goes beyond telemarketing and encompasses other means of communication. Precisely, one of the advantages of its use is the incorporation of IVR and automated surveys.

By having an IVR (interactive voice response), companies can improve their image automatically. For sure, incorporating this system in the business line gives a lot of professionalism and formality to a business initiative. This is just as suitable for experienced companies as it is for new ventures.

Of course, with IVR, companies can also conduct telemarketing surveys. In this way, you can take much more advantage of the interactive voice response module to obtain useful business information.

Neotel Telemarketing Software: Proven Effectiveness

At Neotel we have the best virtual PBX pricing and one of the most innovative and functional programs on the market. Our plans are designed so that any type of businessman or trader can enjoy the service with costs according to their activity, budget and requirements.

The best thing is that with the acquisition of our telemarketing software the IVR and the telemarketing survey module are completely free. Customers simply pay their usual monthly fee for the type of service requested and can count on both tools that complement the virtual PBX. At Neotel, we think about the progress of your communications.

Click to call me back: what every business website should have

Currently, there is a tendency to separate call center tools from ecommerce tools. However, both systems can increase sales and interaction with potential customers if they are integrated. In fact, the new virtual PBX has an innovative module to improve the impact of the business or commercial website: click to call me back.

Those who have websites will understand that the world of plugins is vast, although it is often difficult to know how and what they are used for. This is one that is also part of the virtual PBX service in the case of Neotel. The virtual PBX is no longer a call center program and has now become a complete and integral telemarketing software.

The secret to sell more

click to call me back

The best marketers and entrepreneurs in the world understand that the right thing to do is to open as many channels as possible for communication with users. Most marketing theories and strategies indicate that part of business success lies in availability. The most successful ventures are those that are most available and everywhere.

Therefore, the use of telephone and Internet tools should never be understood as opposites. It is not that by having a web page, the right thing to do is to eliminate the call center or the means of communication via telephone. The more effective and operational communication channels a company has, the more likely it is to generate sales.

Some customers come to a company from one social network or another. Similarly, some prefer to write a private message, contact through the website or rather, communicate directly by phone. Precisely, click to call me back is a tool that integrates telephony and website, to facilitate customer service and of course, sales. But… What is this innovative system all about?

What is click to call me back?

Those who have experience with commercial websites know that the platforms have add-ons that allow to improve the reach and management of the same.  The click to call me back is precisely an add-on designed to improve communication with the customer from the website.

The click to call me back is a button that is installed on the business website or virtual store. When pressed, customers who want to receive some information can see a box and enter their phone number. In this way, an agent of the company will contact them to answer any questions or in case they want to place an order.

This module of the virtual switchboard allows instant communication with users who discover the commercial website. With its installation and use, communication ceases to be in the hands of the user, and is arranged by the company at the user’s will. The impact of this tool is important, because it solves a major problem that all of us as consumers have experienced at some time.

The problem of most websites

Nowadays it is very common to look for products and solutions to our problems through Internet search engines. It has happened to almost all of us that we suddenly find the website of a company of interest and when we are ready to ask and make contact, it simply becomes impossible.

Websites are tools to increase the visibility of companies and in marketing strategies, they are placed as an essential element. The problem is that many of them publish telephone numbers that over time have become outdated. Similarly, sometimes the consumer finds an e-mail, writes to the company and gets no response. There is also the box that allows to leave messages, which is usually inoperative almost always.

Precisely, the click to call me back button gives the entrepreneur the possibility to contact users who might be really interested in the product or service offered. On the other hand, the customer will be sure that, by entering his or her number, an agent of the company will contact him or her. This is how this simple button allows our company to stand out from others in the eyes of consumers.

What do companies gain from the click to call me back button?

Convertibility: Companies that install and properly use the click to call me back button can convert Internet users into customers more easily. This is because they migrate people interested in the product to a much more direct conversation with a company representative or salesperson.
Immediacy: Thanks to this button, commercial communication occurs immediately. Instead of relying on the customer to communicate, the burden of communication falls on the company. Of course, this increases the opportunity to generate new sales.
Differentiate yourself from other companies: Something fundamental in business is to stand out from the competition. This must be done with the products and the brand, but also with the attention offered to the clientele. By offering click to call me back as a communication alternative, companies put themselves in a better position against others with outdated websites.
More avenues of communication: This button is basically another system by which customers can contact and receive personalized information. This implies projecting greater availability which also improves the perception that users have about the company.

Click to call me back: useful for any type of business.

The click to call me back button can be used by any type of business. Businesses that offer services can take advantage of it due to its immediacy. For example, a law firm can receive the numbers of potential clients and call back immediately, projecting its vocation to serve and help those in need. In fact, this plugin allows to show interest in the user, regardless of the hiring.

However, this PBX plug-in can also be included in virtual stores. In this case, the click to call me back can be oriented to answer customers’ questions, or as a mechanism for dealing with complaints. There is always a way to include it even in this type of website designed for direct online sales.

On the other hand, merchants who sell products but do not have an online store, can manage orders from this module.

How to obtain and install click to call me back?

Click to call me back is one of the modules of Neotel’s virtual switchboard. Therefore, it is a service provided to entrepreneurs and companies that contract this service. The inclusion of this module in the monthly plan is very economical, costing only 25 euros per month for its installation and use.

For those who do not know what a virtual switchboard is, it is a telemarketing and customer service software, which allows to manage business communication. It has the basic features of call center software, but includes many other functions and add-ons. Basically, it allows the implementation of IP telephony, databases and other necessary implements for a formal, professional and intelligent business communication.

On the other hand, the installation of the click to call me back button is done by Neotel’s IT experts. This is done in a very simple way and does not affect the design of the business website. Everything is done in an expeditious manner and the client can request to place it in the section of their digital portal that seems most convenient.

Neotel: quality telemarketing software

Neotel offers entrepreneurs and traders its innovative telemarketing software. This virtual PBX goes beyond the applications and functions for answering phone calls. Our program also has complementary modules to work with other communication channels and generate more sales, as well as the best attention to your customers.

Some of the modules most used by our customers are the call launchers, the call robot, the virtual fax, the signaling, the sending of massive SMS, the CRM and many more. These as well as the click to call me back button are effective to connect with the public and achieve better communication and increased sales flow.

Our virtual PBX has a long history of good performance, stability and speed. Neotel is a company that has been in the business telecommunications market for more than twenty years. Our virtual PBX is used by some of the most important companies in Spain and the rest of Europe and Latin America. Contact us to learn more about our products, special modules and prices. We have all the necessary tools for the development of professional communication and business marketing.

Why are companies using cloud video conferencing more?

Until recently, cloud-based videoconferencing was understood as a resource for informal family communication. However, the use of this technology has increased dramatically in the business world. The most recent studies and surveys agree that video calling has become a truly influential human practice.

However, in the case of companies, it is not enough to make video calls through a social network. When the purpose of the communication is commercial, the appropriate resources must be used. The objective is to generate trust and formality. To achieve this, companies can resort to the virtual switchboard, which has a special module for this activity. Now, do you know what videoconferencing and video calls in the cloud are useful for?

Business video calls: require other types of programs

 

video calling and videoconferencing in the cloud

Anyone who thinks of a video call will think of social networks such as Facebook and WhatsApp. However, these websites are far from offering a suitable environment for the work of a company. In fact, making a video call in the cloud from an entertainment platform is uphill, due to the limitations of these services.

Certainly, there are platforms designed specifically for business video calls. However, these also have certain limitations that are only improved by fairly expensive monthly fees. Some cost the same as a basic virtual PBX plan, which even offers telemarketing features and is much more versatile.

Modern call center software offers cloud-based video calling and video conferencing modules. This type of feature is just one of several that this type of program offers. In fact, this option is much more advantageous for companies and businesses for several reasons.

What is video calling in the virtual PBX cloud like?

Virtual PBX programs such as Neotel’s provide a web environment for their customers. This is usually done from the WebRTC line, the basis of all platforms with chat and video call modules, among others. However, the best thing about this is that each company has its own system for using this format for real-time conversations.

In addition, this virtual environment is designed to work with IP telephony. In fact, this is ideal for a business environment because in this environment special telephone devices are usually used for videoconferencing. An example of these are business desk phones with display and IP connection.

Of course, the virtual PBX and its cloud-based video conferencing module can be used from a computer or smartphone. In truth, all the employee needs to communicate with other colleagues or customers is a device with a broadband connection and digital camera. Of course, the application of video calls has various utilities within companies.

Working in times of emergency

The occurrence of the COVID 19 pandemic posed a very complicated work scenario. Faced with the quarantine, video calls and videoconferences became viable solutions to maintain study, work communication and commercial activity. This is how this tool gained prominence for companies and businesses.

Video calls have allowed many companies to continue their work without the need to be in person. Better yet, many professionals and freelancers have been able to generate income from the comfort of their homes thanks to video calling in the cloud. This has given greater validity to the use of the virtual switchboard in small businesses or those that do not have a call center.

Cloud-based video calling is now a tool that allows work to continue in times of emergency. However, the advantages that have been found in the use of this technology already place it as a frequent means of conducting meetings.

Easier and more productive business meetings

Many companies have found that using cloud-based videoconferencing has advantages over face-to-face meetings. Group video calls make it possible to bring people together who are not in the same location. In fact, this module is used by the most prestigious companies to make decisions involving a certain number of managers. This despite the fact that they are not all in the same city or country.

Another advantage of videoconferencing in the cloud is that meetings are more organized. The sole use of this tool implies establishing an order to give an opinion and avoids the problem of murmuring, typical of face-to-face events. This facilitates the dynamics and makes it possible to better organize work-related activities. According to some statistics, 94% of companies believe that video calls increase productivity.

Similarly, video calls make it possible to work better with non-contracted personnel. Today’s companies can work with specialists without offering permanent contracts. This makes it possible to reduce some hiring costs and to carry out collaborations or special jobs. From the cloud video call, instructions can be given and assignments can be properly tracked.

Cloud-based video calling: Improving customer relationships

Videoconferencing generates guarantees of trust in the clientele. This is because audio calls allow you to get to know the entrepreneur or agent in charge much better. The fact of being able to see the people with whom we are negotiating makes it much easier to close deals.

Nowadays there are companies that provide customer service through video calls. This medium is very positive in those tasks that involve self-management on the part of the customer. For example, the telephone agent of a cable TV company can give much clearer guidance to a user in the event of having to check a fault.

Even some retailers are using such tools to present their product catalogs. Of course, using the video call module of the virtual PBX gives more formality and credibility to the entrepreneur. Very positive feedback can be generated about the virtual PBX from the clientele.

It is a source of income

Those companies or entrepreneurs who are involved in education can take full advantage of video conferencing in the cloud. It does not matter what subject matter the entrepreneur masters, because there is always an audience for every learning experience.

In fact, many people generate extra income by teaching others their trade. For example, there are very successful salespeople who, in addition to marketing, teach other people about sales techniques. There is a whole market of consumers willing to pay for learning, or attention.

There are no limits to using video calling in the cloud as a source of income production. From tarotists, to sexologists, to psychologists can turn this module of call center software into a business in its own right. Even schools and other educational institutions are acquiring the virtual switchboard to operate during the pandemic.

Replacing other means of communication

Estimates suggest that video calling will replace the traditional voice call in the next few years. This trend will not only be adopted by companies, but will also be driven by them when offering their services. According to recent studies, 89% of people believe that video calling and video conferencing in the cloud allows them to feel more connected.

In addition, the rate of people preferring to make video calls has risen to 87%, up from about three years ago. Video calling enables feelings that are no longer possible through a traditional phone call. Some of these are emotional connection, engagement, trust, transparency and concentration.

It should be noted that all these sensations are fundamental both in the commercial area and in work environments. In other words, they facilitate the internal work of companies and the action of offering and selling products or services. For this reason, projections are clearly in favor of video calls, understanding that the Internet is becoming more and more widespread worldwide.

Neotel’s cloud-based videoconferencing module

Neotel’s virtual PBX is one of the most practical, functional and fastest on the market. This service goes far beyond simply having the ability to make video calls and video conferencing in the cloud.

Neotel’s module allows recording video calls made with customers or employees. In this way, the company keeps a record of incoming and outgoing video calls. Video calls can even be transferred to facilitate effective communication.

The cloud-based video call module is completely free for entrepreneurs who purchase our virtual PBX. It doesn’t matter if the customer purchases the most basic plan, they will still have this innovative tool. There are excellent opinions on the Internet about Neotel’s virtual pbx and its operation. Those who contract the service can count on the support, quality and assistance of our work team.