Are you ready to save with your Call Center system in the cloud?

Since the arrival of communication systems in the cloud to companies, many call centers are already benefiting from the advantages they bring. In particular, companies that wish to move forward have been the first to adopt call center systems in the cloud. And this technology has been a before and after in the productivity and effectiveness of employees and therefore it is a very profitable investment.

Virtual PBX

  • The ease in terms of mobility that call center systems in the cloud provide since it is not necessary for employees to be physically housed in the same place, giving us a new world of possibilities.
  • The elimination of computer hardware, which with the call center systems in the cloud these disappear, and with it the maintenance costs that reverberated.
  • Agents of call center systems in the cloud can perform more in-depth analysis of calls made. With Neotel CRM, which is easily integrated with the virtual switchboard, call center agents have a 100% functional application with which to write down any data relevant to a particular call or customer, and thus dispose of them in a more organized
  • Call centers in the cloud simplify the dialing, by a simple click, avoiding that agents have to be dialing manually.
  • Agents can be more efficient with customers, by having their work time more productive, thus focusing on offering the highest quality of telephone service.

 

Neotel CRM

The data does not lie. Companies that already have a call center system in the cloud save money and time from the start.

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What do you need to know before hiring IP Telephony?

The best quality of service

VoIP refers to Communications over the Internet, thanks to the protocol that uses Voice over IP (VoIP) technology. One of the advantages of VoIP Telephony is the reduction in the telephone bill that this entails, since Communications travel through data via the Internet instead of the telephone company’s network.

Understanding the terms is a first step towards advancing the use of this technology

VoIP products replace conventional telephone systems. Discover how Neotel can help users to integrate with the Voice of IP.

When looking for a provider of VoIP telephony, it is essential to look for real customer references beforehand so that we do not have to take a thankless surprise later.

If you are already a user of physical telephone exchanges, contact Neotel now and discover all the advantages of migrating your switchboard to the cloud, that is, the Neotel virtual switchboard.

So if you’ve already heard about VoIP or VoIP before, or if you just want to know in more detail how this technology allows you to make and receive calls over the Internet, or you’re tired of paying high bills to your telephone company for a service medium quality, contact Neotel now. We will answer all your questions, without any commitment for you.

Neotel

Business communication and IP Telephony

If you are thinking of incorporating IP Telephony into your office, contract it with the leading provider in the VoIP communications sector: contact Neotel now.

Once you have configured your new IP Telephony system, Neotel will then assign you a phone number, which does not even have to be from Spain. If you need or prefer an international numbering, with Neotel this is no problem.

VoIP España

IP Telephony: Telephony that works

With IP Telephony, only you need to have it; that is to say, that the people they call are not required to use this same technology. In addition, with IP Telephony you can make calls to any Internet communication system, landline, computer software and mobile phones.

Go now to VoIP or Voice over the Internet Protocol with Neotel.

Neotel

5 benefits of cloud call center software you need to know

There are different software models and call center applications, but among them the cloud software call center stands out. Through a web platform that we can use from the computer, mobile or tablet, Neotel brings us the most advanced call center tools for companies.

 

  1. It is not necessary to install anything apart from the Neotel software.
  2. Improvement in the management of agents.
  3. It allows you to reduce and expand your business according to your requirements.
  4. Improvement in security at the computer level. This means that since in the cloud call center all information is hosted on highly secure servers of the provider, companies do not have to worry about possible cyber attacks.
  5. You save money with the cloud software call center.
Neotel

Are you still tied to your telephone company? Get ready to save big with Internet Telephony

With Neotel, when a client hires our Telephony services over the Internet, what he is getting is a customer panel from which he can access absolutely all the configuration of his switchboard system and call center software. And from which you have access to features such as removing or adding new extensions as you go or do not need them.

You control your services

Are not you tired of having to pay with your current Telephony company for services you do not need?

No up-front costs

The services of the PBX or virtual switchboard will provide the same features that you are already receiving with your current telephone system, only with more extras. The difference of our telephone system and others is that with ours you do not need to spend a single cent on hardware. Instead, all services will be hosted in the cloud which means that all data is hosted on Neotel’s secure servers. Since you do not have to invest in expensive office equipment, this option is less expensive for SMEs. All you need is an Internet connection and at least a desk phone, and that’s it.

Internet Telephony services offer much more to your company

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With Neotel’s cloud telephony, there are other characteristics that can be of great interest to businessmen and managers, being the existence of a virtual receptionist one of these.

If you have a small business, you may be thinking that you can not afford a telephone system over the Internet. It’s just the opposite! The feature that stands out from any other in terms of Internet telephony is just that it is cheaper than conventional telephony. As there is no maintenance of computer equipment costs, and with cheaper rates for calls, Neotel can help you save a lot of money from the first day when you hire our services.

Neotel

7 interesting facts about having a virtual receptionist set up to help your company grow and compete

That nothing ensures a customer more than giving the best customer service, is no longer a secret.

How your company can improve the brand and communication with a virtual receptionist

Save money

Your company can benefit from the cost savings. First, the system is configured to route callers to the most appropriate agent. This prevents clients from being transferred to the first available agent who may or may not be the best person to deal with their management. Second, it can help us with the customer’s call identification, so we can then decide which customer is the highest priority, and take care of that call before another.

Reinforce the image of your company

Shortening the waiting time the client spends on the other side of the line improves overall satisfaction and experience. None of your suppliers, partners or customers will feel bad when they see that their calls are handled in a better way.

Increase productivity and save time

Your employees make more productive days so your money will be better spent. This is one of the main benefits of having a virtual receptionist.

Having a virtual receptionist in your company is like having one more member in your staff. Since with the virtual receptionist we get some extra help.

Give the image that your company is working 24/7

The line of your company will always be operative. Even when your offices are closed.

High volumes of calls are no longer a problem

The system will manage several people at the same time without them being aware that there are more customers online. No calls are lost.

Interactive and receptive

More than just showing a voice and keeping the other person in line waiting, the virtual receptionist interacts with the client, through a panel of options, so that he presses a key or another and thus choose an option.

Flexibility

Each worker is assigned an extension. The virtual receptionist has been responsible for transferring incoming calls to each operator. With this, you get the system to do the same job as a human receptionist.

With this article we hope to have explained a little more about the advantages of having a virtual receptionist for our company. It is what is known as interactive voice response, or IVR. Think of this system, as «your own virtual receptionist».

Neotel

How to make money online with a Virtual Call Center

Riding a virtual call center is a great way to earn commissions which is something that never hurts, it’s clear.

Earn profits with your virtual call center

If you are thinking of setting up your own virtual call center but do not know where to turn, you are in luck. Neotel specializes in virtual call center services for entrepreneurs. So just send us a message indicating what your requirements are and in no time you may be getting extra income every month thanks to your virtual call center.

call center virtual

At Neotel we make it very easy for you to have your own virtual call center

Skills required for the virtual call center

  1. The agent must be able to explain all the details to the caller.
  2. You must use a language that is natural and easy to understand for the caller.
  3. Possess excellent communication skills.

The great advantage of having your own virtual call center is that the agents who will work on it do not need to be physically in the same place so they can work from their homes or ultimately from wherever they want.

If you already know the concept of the call center or call center, now with Neotel you can take a step further towards the Virtual Call Center.

Neotel

What is Voice over IP Communication?

Do you already know what Voice over IP Communication is? Well if you still have doubts, this article will interest you and much. We start!

First of all, say that if we have to simplify the answer to the question What is Voice over IP Communication? In the simplest form, we would say that the main difference with respect to other more traditional communication systems is the simplicity that is presented when installing, configuring and using the service.

With a VoIP system at the end what we are getting is a Premium communications system at very low cost. One of the reasons why the IP Voice is becoming more and more interesting to companies is that VoIP encourages Teleworking. And it does not matter where the employees are, even in different countries. Calls are always billed as if they were calls within the same office.

A virtual switchboard is an advanced communications system that allows you to have as many extensions of mobile or fixed lines as you wish and increase or reduce on demand without having to bear the costs of classic telephone switchboards. Solving the typical problems of communication quality, queued call management, etc.

The Telephony in the cloud gives freedom. With IP Telephony we lower costs and we are achieving a 100% scalable system to the needs of our company.

Neotel helps businesses simplify their communication systems thanks to CRM, PBX and call center software.

Saving on the telephone bill is really possible with Neotel.

The technologies are advancing very fast. The connections are getting faster. And the telephony in the cloud is something of the future, but of this very moment.

IP Telephony is not something new anymore. And it is true that more and more companies are making the leap to the cloud for their telephone communication systems.

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Directed to both small and giant companies.

Neotel

Neotel is a leader in the global Cloud / IP Telephony sector

Our company, Neotel, based in Malaga (Spain) has been offering virtual switchboard, call center software and CRM services since 2001. To these products we add their programs for distributors and the White Label Switchboard. In addition, it is worth highlighting Neotel’s customized solutions, which include:

Neotel has a global presence and has clients throughout the five continents.

telefonía ip

More than 15 years of experience together with the daily work of a professional team, make Neotel has established itself as the provider par excellence in terms of IP communications and this is something that is reflected in the opinions of its own users.

Neotel: Communication Solutions and Services

 

But this is not all that our company can offer to yours. At Neotel we continue to develop new communication tools via VoIP. Soon we will show many new features that we are currently building and that are already in their final stages of development. Features and features that will revolutionize the IP Telephony landscape like never before.

To be aware of the latest news about Neotel, the best way is to subscribe to the newsletter. If you are not subscribed yet, click here.

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New PBX version

Neotel in its continuous expansion in the updating and improvement of its products presents for all its customers the new renewed interface of the PBX.

It is a cleaner, more intuitive interface with a 100% Responsive design (with compatibility for mobile devices). In addition, the translations into English of the application have also been updated and bugs have been corrected. Below are some screenshots of the new Neotel PBX interface:

 

Dashboard with its new drop-down panels:

And its mobile version:

Queue CDR Charts:

And its mobile version:

Agent statistics:

And its mobile version:

Configuring launcher call flows:

And its mobile version:

Panoramic mobile view:

View of calendars:

And its mobile version:

What do you think of the new interface of the PBX?

Tell us what you think about the new interface of Neotel for the PBX, if you have suggestions, you have found a fault or if you throw some functionality at fault. From Neotel we work every day to meet the needs of each and every one of our clients. That’s why we already appreciate your comments.

If you want to let us know anything about the new interface for the Neotel PBX please send an email to marketing@neotel2000.com.

Thank you very much for continuing to trust Neotel