Neotel's distributors IP telephony

IP telephony resellers: earning extra money

Neotel is a company with 20 years of experience in technology and communications. The company is developing new ways to create greater business opportunities through the collaborative economy. One of the most promising business programs is that of IP telephony distributors.

This format makes it possible to generate income without being part of the workforce or keeping schedules. Basically, interested parties can publicize IP telephony and virtual PBX as options for supporting business communication. All those who want to work with Neotel and generate an extra income can become distributors.

What are IP telephony distributors?

Many companies today are looking for alternative ways to put more products on the market. To do this, in addition to selling in digital store and receive customers directly, accredits independent distributors to promote sales.

 

IP telephony distributors are people who sell the products, as is the case with other types of freelance salespeople. These people are responsible for presenting the product and the company to various entrepreneurs with the intention of selling it. In this case, the product is the virtual PBX with Neotel CRM or even others that are part of the company.

It is important to understand that the main job is to make known the advantages of IP telephony. By being able to explain what this technology consists of and the importance of companies migrating to it, the sales process begins. Basically, the distributor preaches the existence of this technological solution.

Why is it important to talk about IP telephony?

Neotel’s technology is new, but its principles and applications have been in the market for years. However, despite the fact that these tools are not so new, many entrepreneurs are not aware of their existence. That is why many companies maintain antiquated and costly schemes.

Products such as the virtual PBX are not being implemented due to the lack of knowledge of many entrepreneurs. These are much more economical, innovative and have better tools than those offered by physical PBXs. Therefore, one of Neotel’s main objectives is to promote the product in multiple ways.

In fact, many companies are unaware of the option of migrating all their communication to IP telephony. This is basically to stop relying on expensive telephone line services and to base everything on a broadband connection. Leading-edge companies have moved to this communications model because their executives understand that it is more cost-effective.

What does it take to migrate to IP telephony?

This will depend on the model that each particular entrepreneur wants to take on. Another key aspect has to do with the type of equipment that the company uses regularly. For example, some companies have telephones that are a bit outdated. In these cases, there are devices that allow these devices to start working from IP telephony.

Other companies have much more up-to-date equipment with the capacity to host IP telephony. In these cases, migration is much simpler and what must be done is to unify the entire communications network. To do this, some inexpensive equipment, cabling and simple accessories are used.

For this reason, it is essential that the distributor investigates the situation of each company to which it offers the product. Each case is unique and this will have an impact on the initial investment to be made by the entrepreneur. For example, another solution is to acquire a mobile switchboard service and connect smartphones to a Wi-Fi network. Neotel offers multiple technological solutions to reduce the cost of communication.

How does VoIP distribution work?

An IP telephony distributor is an ordinary person who is allowed to sell Neotel products. Despite not being part of the staff, he/she can promote IP telephony services. If he gets any customers, he earns a commission for his sale.

A person who has a formal job and has working hours can be an IP telephony distributor. This type of job can be seen as a way to earn extra income. Basically, he can offer Neotel’s services and products during his free time. This person could be directed towards a company as a visitor, but he could also close sales from his Smartphone.

Neotel provides IP telephony distributors with commercial material and information so that they can make sales. In this way, interested parties can verify the situation of potential customers and offer them technological solutions. The work is done without ties or schedules because the distributor earns according to their productivity.

What should IP telephony distributors do?

This type of freelance worker distributes Neotel products to contacts who may need them. To do so, the distributor identifies potential entrepreneurs or companies to which he/she could sell the product. In this sense, interaction with potential customers is fundamental.

Once the potential customers have been identified, a regular sales process begins. To tell the truth, people with vocation and aptitude for sales are highly recommended to be IP telephony distributors. Of course, knowing about Neotel’s products is essential to offer the right technological solutions.

Subsequently, the distributor contacts Neotel to close the sale. When the sale is closed, the distributors earn a commission based on the amount of revenue received by the company. Each distributor can carry out this task at his own pace and progressively acquire new customers.

What products can distributors offer?

VoIP distribution consists of selling any of Neotel’s products. These are basically three: the virtual PBX, the call center software and the CRM. The PBX allows calls to be made with just an internet connection. In this case, the customer may require the purchase of an IP phone and accessories related to this form of communication, which can also be sold by Neotel.

On the other hand, the call center software allows to manage and monitor all external communications of the company. This is a service for which a monthly fee is paid and works with an Internet connection. It should be noted that this program offers very attractive modules for telemarketing and business marketing. The latter go beyond telephone communication.

Another product offered by Neotel is its CRM, a data system that is also designed to facilitate telemarketing. New companies that do not yet have a customer information base can opt for this program. In addition, physical terminals and accessories are sold in our virtual store.

Advantages of IP telephony

The main advantage of migrating all communication to IP telephony is its cost. The cost of using traditional telephone lines is extremely high. With the Internet protocol, all communications are based on broadband connections. This generates considerable savings in the budget allocated for communications.

In the case of companies that have a call center department, the savings are much greater. Those who replace the physical PBX with the virtual one can save almost 80% in communication costs. The best thing is that Neotel’s virtual PBX with CRM is one of the most advanced.

Added to this, Neotel’s call center tools have innovative and comprehensive functionalities. Some of these even allow to improve the advertising and reach of the companies as it happens with the sending of bulk SMS or the dialer. In reality, these are programs that are used to generate more sales.

All of Neotel’s solutions are cost-effective and can be adapted to the customer’s budget and needs. Users can contract digital storage, CRM, virtual and mobile PBX and the best rates with unlimited calls and cheap data plans. Basically, entrepreneurs can support all their internal and external communications from our products.

You could be one of our IP telephony distributors.

At Neotel we have a great team of freelance distributors that have contributed to position our products. This has been a successful formula to publicize the benefits of virtual PBX and IP telephony. It should be noted that the market for these technological solutions is growing every day.

IP telephony distributors do not have time restrictions or a minimum sales limit. With each customer Neotel gives them a commission for the sales generated. The reseller earns a monthly commission for as long as the customer contracts our platform.

If you are interested in generating extra money or having a freelance job this is an excellent opportunity. Simply contact us by phone and be part of the team. At Neotel we will provide you with all the necessary information so that you know the product and can sell it to your contacts.

The benefits of integrating virtual PBX with third party software

The ability to integrate all work tools into one is a shared desire of many call centers. To tell the truth, integrating PBX with third-party software is nowadays possible and can be done very easily. This is a technological achievement that responds to a business demand.

It doesn’t matter if a company uses four applications from different developers. Today there are ways to integrate them all in a single intuitive and easy-to-use space. Some entrepreneurs may not understand the magnitude or functionality of integration. For sure, it has direct benefits on productivity and employee work.

The problem of not having integrated applications

Those work environments where repetitive tasks are performed quickly, the need for integration is clearly understood. The best example of this is customer call centers. In these cases, it is easy to identify how problematic it is to use different programs.

In the case of the call center, having to use several different tools implies notorious time losses and increased efforts. This is only a general rule, but the effects of this order of things generate multiple affectations. Evidently, this is a factor that has a notorious impact on business productivity.

 

This is equivalent to having a planned system that cannot be fulfilled because something is wrong. Companies have expectations, response times, objectives and many times they cannot meet them due to the disintegration between the various applications for the job.

What is an API?

With the creation of the API protocol and environments, it was possible to unify tools from different companies. An API is a digital environment or interface that allows two different programs to be grouped together, regardless of whether they are from different brands or creators. These tools are called APIs because of their English translation: Application Programming Interface.

In Spanish this translates as Application Programming Interface. Basically, this digital environment allows the communication and congregation of programs. It seems something of little importance, but in reality the use of this type of tool simplifies the life of workers.

In addition, the API allows to do this in a secure way to avoid data mining. It could be said, that this tool has some secondary functions that favor companies. The best thing is that the worker does not have to know that everything has been integrated, he simply works with a single tool that contains several.

Integrating programs is better for computers

One of the biggest problems with computers in some offices is their slowness. It can take time for the operator to turn on the CPU, open each system and get them working. This sometimes happens even though the computers are properly maintained and have antivirus software.

To be sure, this does not always happen because of a failure but because of multiple heavy programs running. Having to open them one by one, while the worker starts working, can slow down the system. If the computers are low on memory, the matter simply becomes more complicated.

It is worth noting that many call centers incorporate computers with limited memory. This is a way to reduce the operating costs of the rooms and many companies work in this way. It is precisely these types of companies with large call rooms that are best served by integrating virtual PBX with third-party software.

In fact, integrating virtual PBX with third-party software is a very positive thing for this type of offices. The computer is able to work better and the operator loses less time doing his job.

Easier and faster for the operator

It is not the same to have to open several applications and navigate through them, than to have them all organized within the same program. The integration of all the applications that are used when working provides the worker with an organization. This is so because the API organizes and allows to organize the elements it integrates.

In the case of the call center, integrating virtual PBX with third-party software greatly simplifies management. This is because in this case the operators can manage the softphone and the database in the same environment as the rest of the programs.

This represents a notorious time saving for an operator that has an impact on the final productivity. The seconds saved while switching from one application to another in a simple way, improves individual performance. It may not seem like a lot of time, but when this happens throughout the day, the result is reflected in the statistics. However, this is not the only reason why a call center room improves its management through integration.

Facilitating learning in the call center

One of the most common problems in almost all call centers is the training of new staff. Incorporating new employees involves training them to handle applications and calls. This is much more complex and time-consuming when the staff must handle different applications to perform different tasks.

For example, a bank’s call center uses a database, callcenter tools for claims, another one for withdrawals and another one to manage failures in the web page. Understanding the type of business and the possibility of many different types of customer requests, learning for new staff can be complicated.

When these tools are separated from each other, learning is more complicated. Add to this the slowness in the system, and the operator tends to collapse and call time increases. This in turn generates call queues, something that customer service centers want to avoid.

In this sense, integrating virtual PBX with third-party software simplifies the learning process for new entries. This is because the management application is understood as a single, unified application. The operator does not need to know that they are different callcenter tools. From the integration, he could understand each application as functions or sections of the same digital environment.

Improving call center productivity

The integration of the virtual PBX with third-party software improves response time. Firstly, it does so because fewer seconds are lost during call center operations. Secondly, it also does so by facilitating the training of new entries.

Integrating all applications simplifies the management of any call center. From this point on, operators will be able to improve their response time. This is because the applications are easier to open, they are all connected and the management system becomes more intuitive.

As a result, the overall productivity of the call center will improve substantially. This will be reflected in the overall statistics of the call center and the individual statistics of each operator. Of course, having better response times implies an overall improvement in customer service.

When response times per operator decrease, less waiting queues are created. In turn, the number of hung up calls is reduced because people wait less to be answered by a teleoperator. Even the work dynamic is facilitated by being able to achieve free time between calls. Basically, this integration achieves a «cascade effect», especially when combined with strategies to organize work.

Neotel allows the integration of virtual PBX with third party software.

Neotel uses the best technological resources to integrate the virtual PBX with all the applications used in the company. It does not matter if they are many or if they are heavy, our digital environment is innovative, functional and quite fluid.

At Neotel we use the best of websocket technology to have a tool with the best features. Our virtual PBX has an easy to use interface, fast and configured in a very visual way. This will facilitate the management of telemarketers, regardless of the type of business the company is engaged in.

Neotel provides a stable, functional and smoothly operating digital environment. All the applications needed to perform the management will be in the same place. Those customer service centers that do not yet enjoy the benefits of the virtual PBX, can easily migrate through our program. The technological change is simple, without complex installations and with the support of our expert staff.

Virtual PBX for innovative companies

Neotel has the most innovative and stable virtual switchboard for companies in the market. This product has been successfully implemented by multiple companies and entrepreneurs. Our company has 20 years of experience in the business technology market.

The best thing about our PBX is that it also has modules that allow entrepreneurs to generate more sales. You create the business strategies and Neotel provides you with the call center tools and other features to connect with your audience.

Contract a 900 line: An advantage over your competitors

Call center tools are part of a company’s marketing strategy. In fact, it has been shown that many call center modules and services are very effective in promoting companies. This is precisely what happens when hiring a 900 line.

The best thing is that resources such as a 900 service is less expensive than some marketing campaigns. In reality, there are little things that allow a company to stay in the minds of customers and potential users. Well thought out, what seems like an investment usually generates much more economic income.

What is a 900 line?

A 900 line is one that allows you to receive calls that are totally free for the caller. That is, they are recognized as being free of charge for those who make the call. Of course, this does not mean that nobody pays for that call.

 

En realidad, los servicios 900 funcionan a partir del cobro revertido automático. Es decir, que no es que la llamada queda sin ser cobrada, sino que se realiza una configuración para cobrar a quien la recibe. Las empresas que contratan este tipo de líneas asumen el costo de las llamadas hechas por sus clientes.

Las empresas que suelen contratar línea 900 en España deben asumir el costo de llamadas locales y móviles recibidas. Aunque parece una inversión considerable, la verdad es que algunas compañías generan suficiente para costearla y aprovechar sus ventajas publicitarias.

¿Cuánto cuesta contratar una línea 900?

La siguiente pregunta que se haría cualquier emprendedor es cuánto cuesta contratar una línea 900. A decir verdad, la contratación de este servicio telefónico suele ser muy baja. Por ejemplo, en Neotel la mensualidad de la contratación es de apenas 5 euros.

Lo que suele pagar la empresa que va a contratar centralita virtual son las llamadas hechas por sus clientes. Cabe destacar, que este no es un precio demasiado elevado. De hecho, la llamada local recibida no suele superar uno o dos céntimos de euro.

Las llamadas realizadas desde teléfonos móviles son un poco más costosas. En este caso, la tarifa por minuto suele ser tres o cuatro veces mayor a la de los teléfonos locales. Por supuesto, la inversión de cada empresa dependerá de la cantidad de llamadas recibidas. Sin embargo, tener a disposición una línea 900 tiene genera más ventajas que gastos.

Gratis siempre es bueno para el cliente

Cuando una compañía coloca su número de atención con el prefijo 900 está diciendo mucho a sus usuarios. No solo se trata ofrecer un servicio gratuito, lo cual es de por si excelente para los consumidores. A decir verdad, contratar este tipo de líneas es una demostración de calidad, eficiencia y conveniencia.

En el subconsciente de las personas lo gratuito es conveniente y bueno. De hecho, a veces nos cuesta comprender por qué una empresa daría algo de forma gratuita. Al final, sea como sea, siempre pensamos que todos debemos estar donde nos dan algo gratis.

En el mundo empresarial lo gratuito se ha convertido en un sello de calidad. A decir verdad, solo las empresas grandes y exitosas han sentado el precedente de ofrecer su atención al cliente sin ningún coste. Entonces, cuando una compañía tiene una línea 900 pensamos que tiene el soporte, la calidad y el prestigio como para garantizar un buen servicio.

El prefijo 900 es una de las campañas más efectivas

Por lo dicho anteriormente, el prefijo 900 es asumido como algo que solo las buenas empresas tienen. Bajo esta lógica, las compañías que lo usan adquieren sin hacer mucho una percepción positiva de clientes y potenciales usuarios. Es algo que ocurre casi de forma automática. Una vez que grandes grupos de personas tienen esta idea la empresa queda anclada.

Los números con prefijo 900 son además mucho más fáciles de recordar. Lo que hacen muchas empresas es solicitar un número relacionado con el nombre o el servicio de la empresa. Es así como se crean números del tipo “900 banco” o “900 SALUD”. Al lograr un buen número asociado a letras, el teléfono de la empresa suele hacerse mucho más conocido.

Incluso las personas que no son clientes habituales de este tipo de empresas suelen recordar esos números. Por ejemplo, algunos televidentes se aprenden números empresariales con prefijo 900 luego de ver una propaganda varias veces. Esto ocurre, incluso si ellos no han contratado un servicio con esas compañías. Por ello, se cree que contratar línea 900 es una campaña de marketing en sí misma.

Contratar línea 900 es garantizar acceso total

Las líneas 803 y 806 son costosas y por eso las personas tienen miedo a discar esos números. De la misma forma, los servicios 900 invitan a las personas a llamar para consultar cualquier cosa. Es más probable que una persona llame a líneas gratuitas para consultar sobre un servicio o producto, que lo haga hacia un número local.

Esto es porque la llamada al servicio 900 es gratuita y porque es probable que se acuerde más de este número. Desde múltiples perspectivas, cuando se contratan líneas de este tipo es más probable recibir más llamadas. Sobre todo, aquellos que desean conocer más del producto o servicio, se atreverán más a discar.

Las empresas que contratan líneas 900 para atender a sus clientes se muestran más accesibles. Esto es algo que está demostrado y por supuesto, la accesibilidad siempre aumenta las ventas. Lo mejor que puede hacer un emprendedor o una empresa es estar muy accesible.

¿Más oportunidades para vender?

La experiencia indica que contratar líneas 900 genera mayores oportunidades para vender. Los clientes memorizan más este tipo de número, ven muy ventajoso llamar y en efecto llaman más. Los clientes que llaman con mayor frecuencia se sienten más empujados a contratar servicios o comprar productos.

Los usuarios confían más en las empresas que tienen líneas gratuitas para la atención. Esto es porque las mismas son entendidas como funcionales y prestigiosas. Además, el cliente tiene la idea de que estos centros de contacto son más accesibles. Entonces, el día que tengan un problema con el servicio podrán llamar y ser atendidos con facilidad.

Se sabe que a partir de la quinta llamada es que aumenta la probabilidad de cerrar una venta por teléfono. La línea 900 permite que un usuario se motive a llamar para preguntar, siendo esto más efectivo que las campañas salientes de telemarketing.

Condiciones para sacarle provecho a las líneas 900

Es importante cumplir una condición fundamental antes de contratar líneas 900. Para asumir el coste de las llamadas de los clientes es fundamental tener una entrada económica balanceada. El objetivo de implementar este tipo de servicio es que genere ganancias y no desequilibrios. No obstante, su bajo coste lo convierte en un recurso bastante rentable.

Siempre se puede amplificar el alcance del servicio telefónico gratuito con publicidad. Aquellas empresas que logran pagar piezas publicitarias en radio y televisión logran tener un impacto mucho más amplio. El objetivo de los emprendedores es que un gran número de personas conozca el número telefónico y entre en contacto con la compañía.

La línea 900 genera buena publicidad, pero es necesario sustentar eso con una buena atención al cliente. De nada sirve tener un servicio telefónico gratuito si los usuarios reciben un trato deficiente y las líneas se mantienen ocupadas todo el tiempo. Para gestionar el call center, lo más recomendable es contratar un software call center. Productividad, planificación y eficiencia son la definición de centralita virtual.

¿Cómo contratar una línea 900?

Para aquellos que se preguntan cómo contratar línea 900, Neotel ofrece este servicio sin mayores requisitos y con las tarifas más competitivas. Las empresas que adquieran este servicio solamente pagarán una mensualidad de 5 euros. A partir de aquí, el costo del minuto por llamada entrante de teléfono local es de 0,019 €. Entre tanto, las llamadas de teléfonos móviles tienen un costo de 0,049 € por minuto.

Al contratar línea 900 el contratante podrá elegir un número único que podrá servir en todas sus oficinas y sedes. De esta forma, todo el flujo de llamadas de los usuarios entrará a partir de este único canal telefónico, a pesar de que muchos teleoperadores realicen la atención.

Si se complementa el servicio 900 con la centralita alojada en la nube se pueden obtener estadísticas y gestionar mejor la atención. La definición de centralita virtual es sencilla: una interfaz que permite gestionar las comunicaciones empresariales, con estadísticas y funcionalidades que simplifican el trabajo. A partir de este programa, se puede garantizar un buen servicio a los clientes y usuarios interesados.

Ahora que conoces cómo contratar una línea 900 es importante que analices la rentabilidad de utilizarla en tu negocio. Este servicio aunado a la centralita virtual permite a los empresarios maximizar sus ganancias y aumentar su rango de acción. Si deseas herramientas como lanzadores de llamadas, servicios de mensajería masiva, fax virtual y otras funciones para la comunicación empresarial, Neotel es el sitio correcto.

physical server VS virtual server

The advantage of contracting data center products

Many companies support their communications and databases through physical facilities. This type of structure was necessary in the past and companies assumed really high costs to develop them. Fortunately, technology has evolved, making the investment cheaper through data center products.

Keeping the website operational and storing business information is now possible in a safe, cheap and installation-free way. To do so, it is enough to hire specialized storage services. Of course, it is important for entrepreneurs to understand what this technology consists of, as it has been offering the best results for some time now.

How much does a data center cost?

 

data center products

Until a few years ago, installing data centers was a vital issue to ensure the operability of companies. Companies working with database systems, web pages and call centers had to invest money in this technological equipment. The larger the company, the greater the investment involved in this type of installation.

In fact, this was one of the biggest hurdles to overcome for SMEs and medium-sized companies. Indeed, installing a data center is not a luxury that every entrepreneur can afford. Having this type of installation involves costs that start at 700,000 euros and can go up to several million. It all depends on the required capacity, equipment and consumption of services.

Companies that build their data centers must purchase servers, racks, cabling, power supply, cooling equipment, computers, security system, among others. Not to mention other important accessories and the remodeling of a specialized space to incorporate all this equipment and ensure its correct operation.

To this must also be added the cost of the qualified personnel that will provide maintenance to the data center. The companies that obey this communicational infrastructure must hire teams of system engineers and computer experts. Finally, it should be taken into account the high consumption of electricity, Internet and telephony services involved in business communication from this scheme.

Virtual server: cheap, functional and secure

The massification of the Internet has allowed technological tools such as the virtual server to become popular. Virtual servers allow the storage of various types of data and offer a large amount of space, all of which is managed remotely and through the Internet.

The operation of the virtual server involves renting a storage space in which to store the company’s databases, or the information of a web page. Generally, the service consists of renting digital space on computers with shared or dedicated disks, or modern cloud services.

The advantage of the virtual server is that it replaces data centers with a server rental service. The basic concept is that entrepreneurs can get storage as a service, rather than having to manage it. The rental costs are almost 90% lower compared to everything involved in setting up a data center of their own.

Problems of physical servers

Added to the fact that they are very expensive, physical servers involve a number of considerable drawbacks. In general, this type of system usually presents several failures or crashes. This could lead to interruptions in all operations while the team of experts resolves the failure.

The risks of the physical server not only affect the operability, but also the data backup. If backup copies are not kept, a failure could result in the loss of sensitive information. That is why physical servers require a lot of care and human management is essential.

The worst thing is that any incident that occurs generates additional costs that are not contemplated in the budget. In fact, this is something that happens very often in large companies. Fortunately, hiring data center products can mitigate almost all of these problems.

Virtual servers: solving the drawbacks of the physical server

Virtual servers have proven to be much less problematic than physical servers. Their main advantage lies in the fact that their failures must be fixed by the company offering the service. In other words, the contracting companies do not have to make efforts to overcome emergency situations.

Companies such as Neotel that offer datacenter products have professional experts in the field. Hiring a team of engineers is not the same as having the assistance of experienced personnel as part of a service. The latter is what customers get when they pay for a virtual server.

Virtual servers tend to have fewer failures because their operation is much more controlled. The best thing is that those who hire the data center service do not have to face additional costs. The contracting party pays a fee and has the storage available.

Types of virtual servers: the shared server

There are different types of virtual servers, although they can be basically divided into two: shared and dedicated. Each can perfectly serve the needs of a particular type of entrepreneur.

Shared hosting is a service that is characterized by guaranteeing the client a part of the storage space of a server. This means that the data of several businesses or ventures is stored in the same computer.

Shared hosting is the cheapest option on the market. That is why many entrepreneurs use it when they are starting a business. This option is also quite cost-effective for people who want to publish their first website. Of course, this is a service that offers limited storage and technical support.

Dedicated servers: ideal for business

Of course, established companies and start-ups require a much more extensive and secure service. For this type of contractor, the right thing to do is to invest in a virtual dedicated server. In this case, a computer is assigned exclusively to the company that requires storage.

Having a dedicated server is a guarantee of performance because these computers are spacious. In turn, this implies that the machine will always work properly, without slowness or system failures. Of course, the purpose of this service is to guarantee greater storage capacity.

Another positive aspect of this type of hosting is the high security it offers. Those who opt for shared storage spaces, run greater risks of failures, hacker attacks, viruses and other malware from various points. On the other hand, the dedicated server has by nature less risk of being attacked. In addition to this, the companies that offer the service are usually especially careful in safeguarding the dedicated servers.

Data center products: a good start for entrepreneurs

It is understandable that large companies opt more for physical servers. This is necessary when it comes to transnationals with a huge volume of data and virtual stores with a massive clientele. Of course, this is the type of entity that has the budget to invest in high-capacity data centers and trained personnel.

However, the virtual server is ideal for SMEs, medium-sized businesses and growing companies. In fact, one of the stumbling blocks for entrepreneurs to grow is precisely the fact of having to invest in a data center. In truth, this is something that should be done when there is ample monetary liquidity.

Those entrepreneurs who are just starting their business have an excellent solution in the virtual server. This type of service allows them to operate from an economic investment. This is essential, understanding that today’s businesses must have data storage systems and web pages to function properly.

Data center and virtual PBX products

It could be said that both data center products and virtual PBX are quite similar. Both are services that allow entrepreneurs to perform critical business tasks. Instead of buying the software or servers, the benefits are enjoyed for a small fee.

In fact, both the virtual PBX and the data center products obey a cost-saving logic. It is about having the option of using useful tools that do not actually need to be purchased. These are also formulas that allow the entrepreneur to start off on the right foot.

At Neotel we have the most competitive cost of virtual PBX and data center products on the market. The objective is to guarantee an opportunity to those who are starting their business, or experiencing growth. In this way, companies guarantee their presence on the Internet and an efficient telephone and telemarketing service.

Neotel data center products

Neotel offers several types of virtual server services. Those who require shared servers at low cost can opt for virtual machines for Linux and Windows. Plans range from 10 euros to just 55 euros with unlimited transfer.

On the other hand, those companies that want to hire a dedicated server can get it for only 280 euros. The cost of the virtual PBX also adapts to the customer’s investment, so it is feasible to hire both tools.

Neotel’s call center software has special modules for telephone answering and telemarketing such as predictive dialer, virtual fax, sending bulk SMS, among others. Think big and get everything you need to start your business in a professional way.

Sending bulk SMS to mobiles: The solution to reach the customer

Many entrepreneurs believe that call center software is simply call management software. In reality, the new virtual PBX incorporates multiple communication tools and technologies. One of its complements is the ability to send bulk SMS to cell phones.

Technological evolution has made it possible to create different communication formats that are now part of everyday life. The virtual switchboard went from being a call center program to a very complete customer service and telemarketing assistant. Today’s modules and applications allow entrepreneurs to do things that used to be difficult or very expensive.

Telemarketing has diversified.

In the past, telemarketing was understood as the action of making calls to offer or sell products or services. In popular culture, this sales modality was also popularized by the so-called «telesales». This business model consists of advertising the product massively on television and also the numbers for interested parties to contact.

 

send massively SMS's

Basically, telemarketing or telemarketing involves the offer or sale of any product using the telephone. Of course, the way we understand the telephone device totally changed with the advent of the Internet and Smartphones. This in turn generated new advertising approaches and economic opportunities to generate advertising.

In this way, we moved from mass media to devices that are practically an extension of us. ICT consists precisely in exploiting these technological solutions to improve work within companies. Precisely, one of the tools that most incorporates multiple information technologies is the virtual switchboard.

SMS sending platform What is it?

Today’s virtual switchboard services are compatible with modules that allow the mass sending of SMS. Basically, this is an add-on that allows you to compose a text message and send it to a list of users. For this purpose, lists with customers’ cell phone contacts are used.

This type of module can send a fairly large number of bulk text messages. In fact, it is possible to send 10,000 messages simultaneously or in batches. This makes the SMS sending platform a massive tool for advertisements of all kinds.

Everything works in a similar way to what happens with telemarketing campaigns. In fact, the only difference is that instead of making calls to a list or launching them through automated dialers, text messages are sent. The only thing that the entrepreneur or company that enjoys the service must manage is the database with the telephone numbers.

What types of messages are sent through this module?

Bulk SMS for businesses is useful for sending any type of information to customers. For example, this format is widely used by telephone companies to send loyalty messages and special offers. In fact, this is a technological tool that has been very well developed nowadays.

The important thing about advertising SMS is that they should not be too long so that the customer receives all the information. At the same time, the message should be written in such a way that it is clear, although it should preferably be short to medium length.

Beyond these recommendations, the SMS sending platform can be implemented for various purposes. Indeed, this is a marketing resource that can have multiple benefits when compared to other advertising methods.

Advantages of sending bulk SMS vs. telemarketing

One of the main complaints of traditional telemarketing is that it generates multiple unwanted calls. According to some positions, this could be a bit invasive. While telemarketing is a standardized practice and has its results, SMS marketing is seen as a more ethical form of advertising.

At the same time, the results of bulk SMS campaigns for companies are quite measurable nowadays. This is especially the case when using links that lead customers to a page. The fact is that the number of people who enter through these links can be easily quantified. There are programs that allow you to verify this statistic.

SMS marketing, as well as being massive, is also instantaneous. The nature of this communication method implies sending the message once and waiting for the user’s reaction. Telemarketing, on the other hand, requires continuous and planned follow-up with users in order to close sales. In fact, according to some figures, it is known that it is up to the fifth call to the same customer that telemarketers increase their probability of closing sales.

SMS marketing with link

In the past, text messaging simply allowed simple messages to be sent. In recent years, text messaging has made it possible to incorporate Internet links into SMS messages. This is related to the development of Smartphones and the adaptation of the Internet to mobile telephony. The formats have become more flexible and this is used to the advantage of companies.

Being able to add an Internet link to a text message has positive implications in terms of advertising. In principle, it allows to direct the customer’s attention to the company’s website or digital store. In this way, the user can buy a product, access an offer or change a contracted service or plan.

As mentioned above, this also allows using programs to measure the number of times people entered the recommended website through the link. This is very useful, because it gives an idea of the results of each SMS marketing campaign.

Statistics on the effectiveness of SMS marketing

SMS marketing is one of the most effective marketing practices even today. Perhaps the statistic that ratifies it is the opening rate achieved from this practice. It stands at 98%. This is much higher than email marketing, for example, which has an open ratio of between 18 and 23%.

In addition, some queries indicate that the SMS sending platform achieves an interaction rate of 45%. This would be the average number of people who respond to advertising text messages per campaign. Unlike email marketing, this is a marketing format that is used by less than 40% of companies.

It is also known that service users themselves prefer to receive text messages rather than telemarketing calls. In some consultations and surveys on this subject, it is usually established that at least 85% of people prefer to receive SMS from companies. All of the above invites businessmen and entrepreneurs to consider the use of sending bulk SMS to mobiles.

Text messaging is often seen as an outdated technology. In truth, SMS messaging is still frequently used by people. The way in which its applications have been approached, put them on a par with other more current formats such as social networks. To have a platform for sending SMS, you only need to hire an innovative virtual PBX.

Send bulk SMS to mobiles is possible with Neotel

At Neotel we offer our customers a module for sending bulk SMS for businesses. The entrepreneur can buy packs with different amounts of messages, adjusting to the budget available for the campaign. These packages range from 500 text messages up to 10,000. These are purchased as a prepaid service and have no expiration date.

The SMS sending platform is a tool integrated to the virtual PBX. It allows the sending of Internet hyperlinks, third-party software APIs to measure the campaign and an analysis module. The whole system works from a simple interface quite similar to call center software.

Text messages can be easily produced thanks to our customizable templates. From these you can create very colorful, well-structured and simple messages. You can check our prices and contact us in case you want to have this useful platform to advertise and connect with your customers.

Hire a virtual switchboard at an affordable price

One of the advantages of Neotel is that each customer can build a plan according to their needs and budgets. The price of the call center software with the basic plans is really low and the quality of service is the same.  Likewise, it is possible to select only those modules that are more attractive or useful to boost the business.

The chosen service is fully customized and can always be extended. Most of the services do not require permanence and we have the most competitive rates in the market. In addition to the SMS sending platform, other modules such as signaling, virtual fax or telephone dialers can also be contracted. All this can be integrated when contracting Neotel’s virtual switchboard, one of the most innovative in the market.

Professional voice-over services: Giving identity to your company

Customer care and telemarketing services are more than just business communication. Nowadays, every communication element is oriented to be part of the corporate image. Each resource is part of the company, its mission and vision, permanently building the brand. This explains why many companies hire a professional voice-over service.

A company’s advertising transcends radio and television commercials. In the past, the largest companies had the luxury of hiring famous personalities from the small screen. Today, things have changed and in today’s communication dynamics, opportunities are amplified even for small businesses. Even the call center service can become an advertising resource.

What is a professional voice-over service?

The transmission of advertising and business messages is a matter that should not be taken lightly. Some of the most prestigious brands have used expert voice talents to promote their image in the market. There are accredited professionals with voice-over certification who are hired to interpret speeches for business purposes.

Neotel’s professional voice-over service responds to the demand that companies have for professional voice-over professionals. Nowadays, this type of work has become very important in marketing. It is known that the messages emitted by a business entity have a direct impact on the perception of customers and potential prospects.

Not just anyone can make an announcement and communicate business messages. A well-targeted voice-over can increase a company’s image, helping to anchor it for years or decades in the market. In the same way, poorly targeted voiceovers can generate a negative view of the company among consumers.

Voiceover: separating the little guys from the big guys

When advertising was broadcast only on radio and television, voiceovers defined the economic future of entire companies. Back then, the big companies were known for hiring the best voices on the small screen. Of course, behind this work were trained voice talents, experts in this type of advertising work.

Likewise, some companies managed to jump to the small screen with low-budget advertising. Unfortunately, those that did not invest enough in expert voice talent could be perceived as inexperienced companies. Few people as consumers want to hire services or products that may be of questionable quality.

Voiceover is a discipline that requires study, preparation and a certain degree of technique. Its objective is to communicate ideas in a coherent, understandable and attractive way. It should be noted that the professional voice-over service goes beyond the hiring of speakers and also has to do with the configuration of the messages.

The close relationship between the call center and voice-over services

The arrival of the call center implied the opening of significant spaces for communication between clients and their companies. With the development of telephone answering services, the importance of voice-over in marketing increased. Soon, new spaces were created that could be used to promote companies and turn them into brands.

Customer care services have been using voice-over to better position companies for decades. Since the development of the IVR, companies have gained an important space to build their image. Voiceovers are not only used to sell, but also to humanize the company and its activity. From this point on, both the interactive response system and voiceovers acquired a new meaning.

In today’s IVRs, voiceovers have a vital impact on customer perception. In fact, today it is much more important to work with the recorded voice of this interactive system. It is important to remember that customers make transactions through this system. Therefore, it is understood that many people will listen to the voiced messages.

IVR and speakers: projecting the company’s image

The IVR is nowadays one of the main resources of corporate image. However, this is thanks to professional voice-over services. Without thoughtful, quality human voiceovers, this interactive system would be a mere operator.

Recorded voiceovers give life to the IVR, which is the system that allows interaction and self-management. This is vital, especially in companies that offer services. Recorded voices give life to this mechanism and, in turn, humanize the company. Therefore, it is not a minor matter to choose both the message and the voice to be used.

The IVR with the voice-over welcomes the system, repeats the company’s slogans and values and interacts with the customer. In addition, it guides callers to the call center to the correct department. Their work has a human connotation and generates a proven effect on the attitude of customers when making calls to the company. Internalizing this gives you a better idea of the scope of voiceovers.

What should an IVR voice-over be like?

The message must be appropriate to have a positive effect. Indeed, getting the wording right is critical and should be carefully considered. This is even more important when it comes to the introduction of the IVR, which is basically every company’s calling card. The right thing to do is to make this part of the message make the customer feel good, enhancing the call experience.

A current best practice is to match the IVR voice message with the company’s values. This strengthens the message of what the company wants to represent to its customers and potential users. For example, there are messages and expressions that evoke transparency, trust or quick attention.

Professional voice-over service: What does it do?

The professional voice-over service involves the locution of a speech devised by the requesting company. However, those who offer to perform this work may offer complementary services. That is to say, there are different ways of doing this type of work.

For example, at Neotel we offer an additional service for the revision of the text. Obviously, the companies that offer these services also need the quality of the messages voiced by the requesting companies.

Before the voice-over is done, it is essential to choose the voice that will perform it. In this sense, it is also necessary to make an analysis where the values and functions of the company are related to the available voices. Once this is defined, the different takes can be performed.

Translation into several languages is important

Another reason why companies hire a professional voice-over service is the need to have IVR in several languages. This type of service offers to translate the operator’s voiced messages in several languages and with human voices.

Neotel translates voiceovers in up to 12 different languages, not including Spanish. Languages as complicated as German, Russian and Mandarin are adapted to the call center service. This is necessary for both national and transnational companies.

Call center software alone cannot offer menus in so many languages. Translation of the service allows companies to increase their range of action and market by offering management to different people, overcoming language barriers. This also means positioning yourself better than the competition.

What Neotel’s professional voice-over service offers

At Neotel we understand the importance of humanizing customer service from the moment the customer initiates the call. That is why our professional voice-over services work based on the communication strategy of our clients. For this purpose, the messages written by the companies are reviewed and submitted for approval, making suggestions.

Then we choose the speaker who can best represent the mission, vision and values of the requesting company. At Neotel we also have female speakers, who are able to achieve a warm and reassuring effect on clients. This is something that has been previously studied.

In addition to this, we offer the additional service of multiple takes. This allows the company to show different takes made by the speaker. This is how they can choose which take is the one they like to incorporate into the IVR. This is in addition to the review and translation of the voiced messages. Our team of speakers and editors guarantee an effective, institutional message, adapted to the reality of each company.

Call us and count on our service, as well as the online hiring of a virtual pbx. All the solutions for business communication are here.

mobile rates

How to find the best business mobile rates?

Hiring a virtual PBX is not the only way to reduce the cost of business communication. Looking for a flexible mobile rate also saves a little money. The current market is wide and there is a new range of companies offering quality services at a reasonable cost.

Traditional telephone companies often offer expensive contracts. Many entrepreneurs stick with the first company that offered them the service, although there are other options. Another common problem is the permanence clauses with really exaggerated penalty amounts.

Mobile tariff: What does it consist of?

 

mobile rates

In the past, telephone tariffs simply reflected a portion of the call consumption made by customers. Before the Internet boom, cell phone plans were only divided into two types: prepaid and postpaid. When the cell phone became a Smartphone, tariffs began to be subdivided between call minutes and data service.

At the business level, the usual contracts with telephone companies represented a high cost. With the arrival of the virtual PBX and the birth of new communications companies, services reached high levels of competitiveness. The differences between plans, conditions and benefits today are significant among the different companies.

Of course, costs are not the only variable to consider when it comes to mobile tariffs. Other aspects such as coverage, service functionality and customer service should also be studied before choosing a mobile tariff. In addition to this, current users should read the terms and conditions of contracts carefully.

Contract or prepaid: which is the better option?

An ordinary person may find a top-up or prepaid system favorable. However, a company requires a contract mobile tariff due to the nature of its communications. This is also valid for small businesses or independent entrepreneurs. The flow of calls generated by a commercial activity implies having ample availability.

Contracting a suitable mobile tariff basically involves two things. The first is to study all the proposals available on the market, of which there are many today. Beyond the costs, data and minutes, it is also essential to read well everything stipulated in the contracts. This is more important than many entrepreneurs might imagine.

Plans with unlimited calls are the best ones

It is of no use for a company to sign a telephone contract and have it establish a monthly minute limit. What any business entity should be looking for is as much communication as possible at the lowest cost. This is the only way to be prepared to serve customers and create sales opportunities.

In this sense, the best contracts are those that offer at least unlimited minutes. Beyond this, the rest of the conditions such as the amount of data, the cost of the plan and the permanence clause must still be studied.

Weighing the amount of data and the cost of the plan

The relationship between the cost of the plan and the amount of data offered by the company is vital. To tell the truth, there are several modalities of plans and therefore the matter deserves to be analyzed. This is even more important when several plans have to be paid for simultaneously, as is the case, for example, with a call center.

In this sense, companies usually offer between three or four different types of plans. There will be a more economical one, one or two intermediate ones and the last one, which would be the most complete. Understanding this and analyzing each of the plans compared to those of other companies is the complex part.

In the case of companies, it is best to opt for the most complete plans. When money and business opportunities are involved, it is best to have maximum communication capacity. However, there are businesses that perhaps move a little slower and this allows to reduce expenses a little. Of course, these are very special cases.

Beware of permanence

Choosing the best mobile tariffs involves checking much more than the cost or the capacity of the service. The telephone companies place various stipulations within the contracts. These do not usually appear on company websites and brochures.

Probably the stipulation that deserves the most attention is permanence. Many telephone companies offer extremely cheap and attractive plans from the outset. However, within the contract they place a minimum period of time during which the contracting party must remain with that company.

This implies that the contracting parties commit themselves to a certain period of time with that company, no matter what happens. In the event that the contracting party wishes to break the contractual relationship, a monetary penalty is stipulated in the contract, which is usually significant. In other words, the contracting party may have to pay additional money just for withdrawing if he/she is not satisfied with the service.

The real problem of permanence

Unfortunately, many telephone companies take advantage of the permanence stipulation. It can happen that the quality of service is initially quite promising and then turns out to be a misleading offer. For example, the coverage may not be as extensive as the customer thought.

Another quite recurrent situation has to do with the indiscriminate increase of tariffs. These tend to increase suddenly and when the customer wants to change then he is forced to pay a penalty. To tell the truth, a long permanence is often very counterproductive.

The best possible situation is to opt for mobile tariffs that do not impose a length of stay. Otherwise, it is best if the obligation lasts for a short period of time or if the penalty is as low as possible. In any case, evaluating this aspect is fundamental and is sometimes reflected in the small print.

Choose a company with a virtual switchboard service

Many telephone companies have cheap mobile rates for entrepreneurs. However, not all of them offer IP PBX for customer service and telemarketing management. The most innovative companies in business communication can guarantee both.

It is very positive to get a company that guarantees the data plan and the contact center software. By contracting both services the contracted company can offer better prices. The best thing is that it is not necessary to have a large customer service center. Even an independent salesperson can contract for a single number and enjoy all the tools of this type of program.

The virtual PBX has very useful modules such as dialers, sending bulk SMS, virtual fax, among others. All the implements of this software allow to improve the attention of incoming calls and increase telemarketing campaigns. At Neotel this service is very affordable, allowing customers to use excellent technological solutions from limited budgets.

What are the cheapest cell phone rates?

A review of the different plans on the Internet can tell us what are the prices and capabilities of the different plans. However, the key question to ask is: Are the cheapest mobile tariffs really the most convenient? In reality, the entrepreneur’s selection must go beyond cost.

Making the choice of a mobile tariff should lead the entrepreneur to review the contract, and even inquire about other things. Some information is much more difficult to know, such as, for example, the operation or coverage of the service. In this regard, it will be very positive to make a thorough exploration on the Internet.

Some traditional telephone companies offer a proven but expensive service. Others, which are very new, may have very low prices, but are flawed in their performance. On the Internet you can find things like a mobile rate comparator. However, finding the best mobile tariffs involves a thorough review and analysis of the market.

Neotel offers a competitive mobile tariff

Neotel offers three mobile tariff plans to suit each customer’s needs. All offer unlimited calls to ensure constant telephone communication for customers. In addition, this includes internal calls between landlines and mobiles, which is very cost effective for carrying internal company communications.

The best thing about our service is that we apply permanence stipulations. If the customer wishes to change phone number, he can do so immediately and without paying any penalty. The customer can keep his numbering by guaranteeing portability.

Those who ask «can I have a virtual PBX with my number«, with Neotel it is guaranteed. Our software is innovative and has the most advanced modules for customer service and telemarketing. We have flexible pricing and the customer can choose a package of features tailored to their budget. It doesn’t matter if you are a company or an entrepreneur.

Neotel has 20 years of experience with a wide coverage telephone service. We not only guarantee a functional telephone and data service, but also technological solutions for businesses of all kinds. Here we have mobile rates, quality communications and a call center software with very complete functionalities to serve customers and generate sales.

Virtual fax: Integrating past technology with today’s technology

Companies achieve greater validity and business opportunities while opening more space for communication. Regardless of the type of business or service offered, the important thing is to be able to connect with customers and other stakeholders in every possible way. In this sense, the virtual fax is an excellent tool to integrate the technology of the past with the present.

There are many companies and individuals who have not yet fully upgraded their technology. Beyond this, the main objective of companies is to obtain as many business opportunities as possible. With this in mind, it is essential to be able to use all possible communication channels and methods to facilitate communication. Now, do you know what a virtual fax is?

What is a fax?

 

virtual fax

The fax machine is a technological device that was very popular in the 1980s and 1990s. In fact, its impact was very pronounced in the business and commercial world of that time. Stores, companies, consulting firms, institutions and other entities turned it into an almost indispensable resource due to the ease with which they could send and receive documents and commercial communications.

The fax is a device that allows messages to be sent by telephone transmission. The materials are scanned printed and then sent through telephone numbers assigned for faxes. Its operation consists of converting the scanned material into a bitmap, being transmitted by electrical signals from the traditional telephone system.

This equipment incorporates three devices in one to perform its functions: a scanner, a printer and a modem. To this day many offices maintain a fax machine for sending and receiving printed material. In some cases this is due to a lack of technological updating and in others, as an emergency mechanism to maintain communication in case of communication failures.

If at any time the Internet connection has problems, companies can maintain the flow of information from this device. That is why many companies keep their old fax machines or even still use them. Understanding this, the concept of virtual fax is born, which implies an important update of this type of technology.

Virtual fax: A necessary upgrade

Virtual fax is a service that allows companies to adapt current media to the traditional fax communication format. Its main function is to enable faxes to be sent and received by e-mail. In reality, the concept implies that messages can be transmitted between a device with an Internet connection and this traditional device.

The functions of the virtual fax are basically two: send information to a fax machine or receive it by e-mail. There is also the possibility of sending them from a web page or from an Office file. This ensures significant adaptability in establishing communications with other companies.

The virtual fax makes it possible to reconcile the technology of twenty years ago with today’s Internet communication resources. In this way, companies open up another possibility for the exchange of important information. In turn, this creates greater business opportunities because interaction is simplified.

Many companies still use faxes

According to an IDC survey, at least 82% of employees in 200 companies still send faxes. Many firms maintained the habit of signing and sending legal documents during the 1980s and 1990s. This is why the custom of using this device is still ingrained in the business world.

In Spain, the use of the fax seems to be very residual. However, many legal formalities must be carried out by means of burofax as stipulated by law. This type of communication is very positive for sending sensitive information securely and urgently.

In countries such as Japan, Germany and the United States, the use of faxes is much more widespread. This implies that many companies globally will need to resort to virtual fax when conducting transnational exchanges and agreements.

Three activities where fax is still used

Companies working in the healthcare field are used to receiving and sending faxes online. In clinics, doctors’ offices and medical equipment suppliers, this device is still frequently used. One of its major applications in hospitals is the secure transmission of patient records using this method. This is necessary, as it is also a matter of not depending on the Internet, which can always fail.

In Spain, public institutions of all kinds are considering sending documents via fax. This is something that is done less regularly as time goes by. However, the security provided by this type of delivery is still a plus. Law firms and judicial institutions have not completely given up on this technology either.

Many small businesses also use fax to send contracts, invoices and orders. In this case, the advantage is often also economic, because this is a cost-effective method. On the other hand, many merchants are used to this technology and prefer to stay with it.

Virtual fax brings businesses closer together

All of the above indicates that almost every company should have a virtual fax service available. Having this tool especially facilitates business-to-business communications. In fact, many suppliers and companies still send documents by fax.

Let’s imagine that an entrepreneur needs to buy goods and finds a supplier with good discounts. The only problem is that the supplier does not work via e-mail and only uses faxes in their negotiations. It is precisely the virtual fax that allows companies to adapt to this type of situation to their advantage.

It is likely that individuals who are potential customers do not use this type of device. However, firms that offer services to other companies may want to have the ability to send and receive faxes. It is in these scenarios that the virtual fax takes on another dimension.

The virtual fax should be understood as a tool that facilitates peer-to-peer negotiations. In fact, this function will simplify the paperwork involved in business purchases. The commercial dynamics of any business is facilitated regardless of whether it is a store, a store, a service company or any other modality.

How does virtual fax work?

Virtual fax is a service that works in a very similar way to the IP PBX. It is not a complex program that requires installation or configuration. Rather, it is a tool provided by a telephone management company such as Neotel.

Companies simply request the virtual fax service and pay a monthly fee to use it. For this, you are assigned a special phone number through which you can receive faxes even to your email. This is essential for a person using this device to be able to send faxes.

If you want to send documents to a fax, you must attach the PDF file. To complete the sending, you only have to put the recipient’s e-mail address in the recipient’s e-mail address and your fax number in the subject line. In fact, doing this is as simple as sending an email.

With this module, you can send an efax from any device with an Internet connection, including smartphones, tablets and other similar devices. In this way, current devices can be integrated with the still used fax, further simplifying communication and sending documentation.

What is Neotel’s virtual fax like?

Neotel’s virtual fax service requires no complicated installations or cumbersome processes. The customer pays only eight euros per month and has immediate access to the service. In this case, a 12-month permanence is established, having one of the most competitive rates in the market. From then on, companies will only need to use e-mail to receive or send faxes online.

Companies and entrepreneurs who contract our virtual PBX can count on this resource instantly. If you are still wondering how a virtual pbx works, it is basically a management system for business telephone communication. It offers functions to provide better service and useful tools to improve telemarketing.

The best thing about this alternative is the security it offers to those who incorporate it into some of their daily tasks. The company can select a national fax number. Or, it can choose an international number if the type of activity it carries out requires it. Neotel offers numbers with prefixes for more than 200 countries around the world.

Virtual fax is just another of the innovative modules offered by our telemarketing software. In this technological solution you will find multiple solutions for business communication, including useful functions to amplify advertising and increase sales. At Neotel we have the best prices for all types of business ventures.

Dynamic and selective signage: contact the customer more easily

The virtual PBX cloud has complementary modules that facilitate business work. Some companies have them available in their software and are simply unaware of their usefulness. This is the case of dynamic and selective signaling, additions that improve the company’s reach when communicating with its customers.

Today’s call center software goes beyond connecting several terminals to provide customer service. In fact, today’s programs are built to communicate and sell more. They implement automated solutions that have been designed to meet objectives. This, surpassing even human capabilities and behaviors.

What is the signaling module?

Signaling is an automated module that allows a company’s outbound call numbers to be modified. In this way, companies can use prefixes or an integer number that is reliable for their customers.

 

selective and dynamic signaling

It is also feasible to choose telephone numbers that are not recognizable by users. Everything will depend on the objective set by the outgoing calls department when making commercial calls. In this sense, this is one of the most strategic modules available to entrepreneurs.

In the past, the signaling module was a feature of specialized telemarketing software. Today, they are part of a complement to the virtual PBX. This is because these programs are highly complementary, taking care of functions inherent to both customer care and business marketing.

Signaling is a module that can be used in two ways, depending on the needs of the business owner. This is because, as mentioned above, it is a very strategic complement. Both modalities would be dynamic and selective.

Selective signaling

Selective signaling makes it possible to select the number to be used to launch calls. In this case, the selection is directed by the operator who chooses the prefix or the numbering he needs according to the type of campaign.

The purpose of selective signaling is to choose a single number to call all the numbers in a list. In this way, the operator can enter the complete number he wants the customer to recognize on the screen.

This is useful to inspire confidence in customers when verifying the call. All calls that involve evoking security from a familiar number can be made using this option.

Dynamic signaling

If selective signaling is chosen by humans, dynamic signaling is much more automated. In this case, the same system can throw up random numbers to contact different customers and keep changing.

Dynamic signaling is ideal for campaigns that require using the prefix of a specific city or region. If, for example, the company is located in Madrid and you want to call customers in Bilbao, the operator can use the prefix of the second location. This is precisely what this mode allows.

With dynamic signaling, several numbers can be selected, but with the same configured prefix. Or it could be with another numbering in case you want to use a totally different number from the usual one. It all depends on what you need to evoke in the customer when he sees the caller on the Smartphone.

Signaling: a strategic module

Few modules are as strategic as signaling in either of its two modalities. The main objective of this technological tool is to get customers to take business calls. This can be very difficult at times and that is why this type of function has been created.

The signaling is based on knowledge of customer psychology. As consumers, we all obey certain internalized biases and behavioral patterns. Precisely, this complementary application seeks to break those behaviors that are so automatic in individuals. In this way, the operator has a window of opportunity to communicate and close sales.

Depending on the message to be communicated, a different type of strategy and telephone number will be used. This is so, because some patterns that customers have when answering phone calls are known. The best thing about signage is that it can be used in different situations and campaigns to effectively reach users.

In what situations can signage be used?

Signage is useful in almost every type of outbound department scenario. However, some have been identified as probably the most recurrent. Perhaps the most repetitive case is when the company uses prefixes known to the user to gain their trust. However, there are other situations.

Dynamic and selective signaling tends to be widely used in collection departments. This is a type of call that is often refused by users. Generally, people remember or even save numbers they do not want to answer to avoid entering into conversation. In this case, the most useful application of the module is to generate numbers that are unknown to the customer.

It is also feasible to use the same number when approaching certain lists of users. This is positive when the calls have to do with matters related to data or security of the person. This happens a lot in banks, being much better to use a prefix and number recognizable by the customer.

A tool for the security of the entrepreneur

The use of signaling to ensure the trust and security of the clientele was mentioned above. However, this automated module can also be used to safeguard the security of entrepreneurs and salespeople.

If an entrepreneur wants to call his customers, he can use dynamic and selective signaling to change numbers. In fact, number changes can occur whenever the entrepreneur wishes. This is ideal because it makes it possible to manage business relationships without disclosing the personal number.

Today, many companies even use international lines when communicating with their customers. With signaling, this type of operation can be done without leaving a trace of a single number. The latter is much more effective and can be done without resorting to international numbers. In this sense, the entrepreneur feels more secure and the customer has more confidence in the numbering that appears on the screen.

Signage can become an effective mechanism to avoid scams, robberies and other situations that endanger the integrity of entrepreneurs.

Dynamic and selective signage is ideal for telemarketing

One of the problems of telemarketing departments is that their numbers soon become recognizable to users. Many people tend to memorize the phone and identify these types of calls as annoying. In fact, these contacts are often perceived as annoying simply because they are made from the same number every time.

With dynamic and selective signaling, the numbers can be modified. The goal is to overcome customers’ own biases to offer something that might suddenly appeal to them. This method works very well with service companies, for offering deals and new plans or rates. This module offers the opportunity to break down customers’ cognitive barriers.

That is why this tool is often very useful in telemarketing departments. Statistics show that most sales are closed after the fifth call. But if telephone agents call with the same number, the customer may feel pressured, reducing the possibility of purchase. Signage is ideal to try to break this dynamic and surprise the customer.

Neotel’s signaling module

Neotel offers an easy-to-use dynamic and selective signaling module. As part of the virtual PBX cloud, the interface of this add-on is very easy to configure. The system works with call lists, campaigns and everything is programmed in a few steps. All it needs to operate is an Internet connection.

Operators have full control over the use of this module and can change strategy whenever they want. The best thing is that this system can be complemented with other complementary applications such as call dialers. All the tools are easily integrated and everything will depend on the use of the telephone agent.

The use of signaling opens up better sales opportunities and the consolidation of the brand image. In the case of companies that use Neotel’s virtual switchboard, this module is included free of charge, with no additional costs. It is simply part of the software add-ons.

Neotel’s virtual PBX cloud contract provides users with a series of versatile tools for telemarketing. Added to the signaling is the robo call, telephone dialers, telephone surveys and video calling services in the cloud. In fact, this software goes beyond the boundaries of telephone communication to incorporate other technologies and methods.

Inbound call statistics: important for any business

The virtual PBX call center allows the management of a company’s communications. Part of this management involves knowing how this communication occurs at the telephone level. To achieve this, it is vital to analyze the statistics of incoming calls. In essence, this module is one of the most important parts of this type of software.

Broadly speaking, telephone statistics graph how the whole communication process with the customer occurs. This data is similar to the nowadays famous social network metrics. As with these, knowing how the flow of calls and the management itself allows the company to better organize the service to users.

Inbound call statistics What are they?

In the past, call centers implemented programs to quantify incoming calls made by customers. These tools not only counted each incoming call, but also allowed recording everything that happened with them.

 

incoming call statistics

To tell the truth, an important part of the PBX concept is to unify call entry for call control. Today, the process is much more accurate and simplified thanks to the implementation of IP telephony. This advance has made it possible to have much more accurate and detailed statistics. With the virtual PBX everything is stored in the cloud, making the installation of heavy and complex programs unnecessary.

Incoming call statistics are data and graphs that allow to verify everything that happens in the call center. However, it is not necessary to have a customer service department to know if the management is done correctly. This is another advantage of the virtual PBX: it allows you to check the telephone communications of any type of business, even if the calls come in on a Smartphone.

What is the statistics module of the virtual PBX like?

The statistics module is presented as graphs with different values and data. These can be verified according to a timeline, but also by checking the development of the calls. That is, if they are answered, if they are put on hold, or if they become losses.

It is also possible to check how the call history of a specific agent occurs. In this way, you have an idea of how a telephone agent, or the manager of an online store, works. Therefore, telephone statistics are a tool to know if the work is being done effectively.

Some concepts are created around the statistics of incoming calls for the evaluation of customer service. Being able to know them is vital to better guide the service. The objective of the analysis is to ensure better availability to customers and, of course, greater opportunities to close deals.

Missed, answered and hung up calls

Missed calls are all those that entered the switchboard but for some reason were not answered. It may be that the agent was doing something else, or did not answer the phone. The statistics module allows you to see this data for each operator and at the global level of the department.

Answered calls are all those that could have been received by the telephone agents. These are synonymous with management and are also measurable by another factor: call time. In fact, there are other metrics related to effective conversations.

There are also the calls that do not even enter the virtual PBX, which we could call «hang-ups». This is what happens when a person is about to talk to the operator and suddenly hangs up for some reason. These are of little value in the analysis, unless they indicate that the communication is faulty.

Average attendance time

Average attendance time is one of the most important metrics for any call center. It is the average duration of all calls handled by an operator. This data is central because it allows to evaluate the effectiveness and speed of each agent when it comes to providing customer service.

Experienced call centers know the handling times according to the customer’s problem. For example, a bank’s call center knows how long it takes for an agent to unblock a debit card.

The average support time adds up all the calls of an operator and generates an average. Coordinators can then compare this data with the acceptable handling times determined by the company. This is how to evaluate whether an operator is fast or very slow in attending. In companies, response time is related to operator productivity.

Availability and calls in queue

The inbound call statistics module allows to know in real time how many calls are in queue and the number of available agents. This is essential for a call center strategy. In fact, verifying this data allows to improve the management of the department.

A supervisor can see this in real time thanks precisely to the virtual call center PBX. But statistics could for example provide an average on these metrics. In any case, graphs will always give an idea of availability and queued calls, allowing patterns to be established.

In plain words, companies can know at what times customers call more or less. Of course, this allows to organize the work better in order to offer a higher availability. This is collective data about the department that is very useful for establishing strategies.

Evaluating individual and collective management

All the above metrics are part of the inbound call statistics. This module generates reports at the individual level and data on the collective management of a customer service department. From there, it is possible to know everything that actually happens with telephone interactions.

This module is nothing more than a complete inbound call log. The data is presented by the program with graphs, averages and resources that allow you to draw conclusions about what is happening. In fact, statistics go beyond numbers to become a didactic and explanatory element.

The data allow to accommodate the management of each agent and also at the group level. Verifying patterns by hours and days is very useful for creating strategies. Undoubtedly, there is a lot of information and conclusions that can be drawn by studying these numbers.

Usefulness of inbound call statistics

As stated above, virtual PBX call center statistics allow you to improve productivity. To this end, both the individual data of the call takers and the department as a whole can be analyzed. It is important to understand that this module also applies to telemarketing offices and outbound calls.

From this data, call duration and quality standards can be set. This is indispensable for new companies and call center departments. Those who know little about telephone management will be able to draw advanced conclusions from inbound call statistics.

At the same time, the statistics can be used to generate strategies to improve service capacity. For example, a greater number of operators could be available on the line during peak call times. It is also possible to determine the number of agents that each department should have. This is an important resource for new and experienced contact centers.

The PBX and its statistics module is not only for call centers.

Many entrepreneurs believe that the virtual PBX is a program exclusively for call centers. To tell the truth, this software is useful for any business if it is understood that any sale is a communicational process. A digital store, a store with delivery, in all of them interaction can and must be managed.

Thanks to the statistics of incoming calls, the owner of an online store can check if his manager is doing the job properly. It can be two people or even one and this module will yield very interesting data. Using a Smartphone or WhatsApp alone does not allow to know how communication happens.

It is not the same to assume which are the hours of greatest sales or calls, than to see it graphed. Having an individual virtual switchboard service is very cheap nowadays and allows the entrepreneur to know many things about his own business. In short, this call center software is also useful for all types of business initiatives, regardless of their type or size.

Neotel offers practical and comprehensive statistics

Neotel’s statistics module is didactic, practical and easy to understand. The idea of this system is to provide both the operators and the call center supervisor with relevant data to improve customer service. Everything is broken down and graphed in a user-friendly interface.

All calls are verified and logged while the status of the waiting queue is checked. The information can be viewed in real time and also in logs. The statistics module in conjunction with the monitoring tasks, allows to increase the quality of the telephone communication. The result will be happy customers, more sales options and a better corporate image.