The most successful companies in the world invest in their communication. This basically involves incorporating the best equipment and systems to generate a faster, more pleasant and immediate approach to their customers. However, sometimes all that is necessary to achieve efficiency is to make small adjustments that facilitate the work of customer service. This is precisely what any company or business gains by integrating PBX with third-party software.
Having integrated and organized systems is much more important than it seems. Even using very basic and simple programs, everything can be very chaotic for the telemarketers of a company if the digital tools are disordered. In the business world, chaos often equals wasted time and this in turn means less productivity. The following article can be very helpful for those companies that are forming their call center.
Designing customer service
When a company begins to have a considerable flow of customers, users or sales, it is time to organize the service. Any enterprise involves raising communication processes to produce more sales and generate solutions to the clientele. In fact, serving people and helping them to fulfill a certain need is precisely the origin of any business, its raison d’être.
Companies must not only serve their customers, but they must do so in the best possible way. To this end, call centers or customer service centers have designed processes. In this sense, it is essential that the systems, programs and equipment work in such a way that the greatest number of users can feel well attended. All of this is based on planning.
A fundamental part of this service design has to do with verifying how the programs necessary for management are executed. Basically, databases, applications to raise claims, electronic self-management systems, etc. All this is what the teleoperators of a company use to attend the users of the company. Those who have worked in call centers understand that the systems issue is vital.
Making a difference
A call center whose telemarketers use four or five programs in a haphazard, unintegrated and slow manner simply works poorly. At best, this type of working reality can always be improved. A big step towards improvement is to integrate PBX with third-party software. The concept of this technology solution is quite simple.
Integrating PBX with third-party software consists of adding both the softphone and the telephone answering system, as well as the rest of the programs used in the management in a single environment. In this way, the teleoperators’ work applications become a single great tool for call center management. In addition, this integration allows everything to work more efficiently, quickly and simply.
Websocket technology is often used for this purpose, which simplifies the work in the call center. The best virtual PBX is the one that generates greater productivity, and it is precisely this integration that facilitates this. However, to understand the significance of this, it is much better to look at specific examples.
What is a switchboard and call center like without integrated tools?
Those who have worked in call centers as coordinators or telemarketers can easily understand this type of reality. When the customer service department has non-integrated tools, what usually happens is the following:
Complicated and slow systems: In a call center without application integration, the teleoperator performs his work with difficulties to meet deadlines and goals. This is due to the fact that the programs are diverse, they work slowly and the management becomes more complex.
Difficulty in learning: In this scenario, new entrants who start working in the company may take a long time to understand how to perform their management. The more tools are disconnected from each other, the more difficult it is to approach the job. To this must be added the difficulties of meeting the times required by the company.
Unproductive call center: Poor performance, delays and slow learning on the part of new entrants only degenerates into low production. Fewer customers are served and this also brings other problems for the company.
Worse customer perception: Call centers with call queues and slow processes are poorly perceived by customers. This in turn affects the overall image of the company, which gets a bad reputation for poor customer service. This is precisely why the best companies invest in improving their communication and management processes.
As can be seen, the non-integration of systems in a call center degenerates into greater evils. It may seem a minor issue from the inside, but in reality, its worst consequence is the degradation of the service and the company’s image. It should be noted that all this ends up empowering the competition.
Integrate PBX with third party software: Functional Call Center
Although integrating PBX with third-party software does not solve everything, it is something that helps a lot. Telemarketers who work with integrated systems are usually much more productive than those who do not have this possibility. A call center that works with integrated applications works like this:
Functional systems: Integrating all the work applications into a single one is almost the same as using one tool to do everything. The programs open and appear quickly on the screen, simplifying the teleoperator’s management. Procedures are performed more quickly and smoothly.
Quick learning: Since you start from an environment where all the tools are present, the system is easier to understand. Operators have fewer steps to memorize and will know where to find each solution without much effort. New personnel can learn to manage more quickly, with less cumbersome processes.
Increased productivity: When new staff understand their management faster, service times improve. The time spent on adaptation is less and numbers improve faster. As processes are more understandable and faster, call center statistics are usually better.
Having a productive call center has many advantages for any business. Companies that sell services above all tend to be rated for their availability and good customer service. Precisely, integrating PBX with third-party software allows to facilitate the work in the room, which is a vital requirement to improve the service.
What is needed to integrate the PBX with third-party software?
In principle, the technology used to perform the integration is websocket. Basically, it is a connector that allows everything to be contained in the same virtual environment. When the teleoperator opens the virtual switchboard and other callcenter tools, he will be able to use each program from a program that brings them together. It does not matter if the applications are from other companies.
Of course, to achieve this it is necessary to have a modern virtual PBX, also adapted for this type of technological solution. The fact is that not all call center software has this possibility. The advantage of the Neotel PBX is that it has this input possibility.
With Neotel, integrating PBX with third party software is very simple. Our software is hosted in the cloud and to access it you only need a broadband Internet connection. Everything is very simple, without complicated installations and with a really functional, fast and complete system.
What does Neotel have in store for your business?
Neotel has one of the best virtual PBX on the market in Europe. It allows any company to enjoy IP telephony, which is cheaper, secure and of high quality. In addition, this program is used to manage and improve customer service and marketing.
In the case of Neotel, we have such useful systems as the platform for sending bulk SMS, the robot call, the click to call me back button and others. All this indicates that the virtual PBX is more than a call center program nowadays. Basically, it is a business communication application that every company should hire to aim at professionalization and simplification of tasks.
At Neotel we have the best plans and prices, so that any entrepreneur can run his business with the virtual switchboard and the best additional callcenter tools. With our software you will be able to manage all the communication of your business and integrate your PBX with third party software. This way, everything will be easier for your operators.
Yealink terminals: equip yourself with Internet-enabled telephones
IP telephony is the present and future communication solution for business environments. The world’s largest companies support their telephone calls with broadband Internet connections. For this, only two things are needed: virtual PBX software and telephones that can work with the Internet, such as Yealink terminals.
Certainly, a company that gets the virtual PBX services can use it with a computer, or simply with cell phones. However, the attraction of this program is that it allows even fixed telephones in an office to work with the Internet. It should be noted that this is a necessary adaptation for many reasons.
Not all office telephones work with the Internet
IP telephony is a technology that allows even the phone calls we make to be supported over the Internet. This is something very common nowadays and in fact in social networks it is already very easy to have voice communications through a broadband or data connection. However, it is not the same to enjoy this benefit through a social network as it is to do so freely from the office connection.
With IP telephony, various technological resources can be used to enable a local telephone to be used over an Internet connection. One of them is using devices such as Grandstream Gateways, which adapt the inputs of telephones of a certain age to IP connection. Unfortunately, not all office telephone devices can work with this equipment.
Some telephones from the 1990s can be made to work with IP telephony. However, not all offices have equipment with this capability. Those entrepreneurs who need to renew their inventory of telephone devices can always buy them. In this regard, Yealink terminals are probably the most cost-effective office telephony devices, despite being quite modern.
Yealink terminals: different models waiting for you
The best thing about telephones that work with IP telephony is that they are available in different ranges and prices. They range from the simplest, traditional fixed devices that only allow you to make calls, to the most complex ones that support video conferencing and other really complete functions. In our digital store you can find the following:
Low-end equipment: These would be simple devices, but with the ability to connect to IP telephony. This includes cordless and fixed telephones with small panel and without great features. These are ideal for small offices and receptions.
Mid-range devices: This includes desk phones with functional LED panel and some more advanced IP telephony functions. They allow bluetooth connection, USB for recording and headset connection. These are useful for larger offices and middle management. The simplest ones do not go above 140 euros.
High-end equipment: These are desk phones designed for executives and company directors. Their panels are much larger and allow more complex functions such as videoconferencing with multiple terminals. Their cost is higher, but they are a tool that every business leader should have.
Good cost-benefit ratio
Many might think that office telephones with IP telephony support are very modern and expensive. In truth, these are office telephony devices very similar to any other. What sets them apart is that they have built-in inputs and systems that allow them to be connected to the Internet.
Of course, everything will depend on the type of Yealink terminal chosen. As explained above, not all departments, positions or offices have the same communication requirements. The important thing is to analyze the needs of the company, the inventory previously available and, based on that, plan the investment.
At Neotel we have several types of telephones, of different ranges and at the best prices. The best thing is that entrepreneurs can choose from a wide variety of models of Yealink terminals. In addition, our company offers the best PBX VoIP (virtual PBX) software on the market, with proven quality.
Neotel has a deluxe and easy-to-use VoIP PBX
Neotel’s program allows to provide any company with IP telephony, which is more practical, cheaper and with better technological solutions in terms of communication. However, this is just one of the many applications that this type of software has. With the VoIP PBX you can manage a call center, check call statistics, conduct marketing campaigns through various channels, among others.
Undoubtedly, this is more than a program for telemarketers. Contact us and if you need telephone equipment, visit our online store.
Terminales Yealink: equípate con teléfonos que funcionan con Internet
La telefonía IP es la solución comunicacional del presente y futuro para los entornos empresariales. Las compañías más grandes a nivel mundial sustentan sus llamadas telefónicas con conexiones de internet de banda ancha. Para ello, solo se necesitan dos cosas: el software de centralita virtual y teléfonos que puedan funcionar con internet como los terminales Yealink.
Ciertamente, una empresa que se hace con los servicios de la centralita virtual puede utilizarla con un ordenador, o simplemente con teléfonos móviles. Ahora bien, el atractivo de este programa es que permite que incluso los teléfonos fijos de una oficina funcionen con Internet. Cabe destacar, que esta es una adaptación necesaria por múltiples razones.
No todos los teléfonos de oficina funcionan con Internet
La telefonía IP es una tecnología que logra que incluso las llamadas telefónicas que hacemos sean soportadas por Internet. Esto es algo muy habitual en la actualidad y de hecho en redes sociales ya es muy sencillo tener comunicaciones de voz por medio de una conexión de banda ancha, o de datos. No obstante, no es igual gozar de este beneficio mediante una red social, que hacerlo con total libertad, desde la conexión de la oficina.
Con la telefonía IP se pueden utilizar diversos recursos tecnológicos para lograr que un teléfono local sea usado por conexión de Internet. Una de ellas es utilizando dispositivos como los Grandstream Gateways, los cuales adaptan las entradas de teléfonos de cierta antigüedad, a conexión IP. Lamentablemente, no todos los dispositivos telefónicos de oficina pueden funcionar con este equipo.
Algunos teléfonos de la década de los noventas pueden llegar a funcionar con telefonía IP. No obstante, no todas las oficinas cuentan con equipos que tengan esta posibilidad. Aquellos emprendedores que necesiten renovar su inventario de dispositivos telefónicos siempre pueden comprarlos. En este sentido, los terminales Yealink son probablemente los dispositivos telefónicos de oficina con mejor relación coste-beneficio, a pesar de ser bastante modernos.
Terminales Yealink: hay distintos modelos esperando por ti
Lo mejor de los teléfonos que funcionan con telefonía IP es que los hay de distintas gamas y precios. Están desde los más sencillos, dispositivos fijos tradicionales que solo permiten realizar, hasta los más complejos que soportan videoconferencias y otras funciones realmente completas. En nuestra tienda digital se puede encontrar lo siguiente:
Buena relación coste-beneficio
Muchos podrían pensar que los teléfonos de oficina con capacidad de soportar telefonía IP son muy modernos y costosos. A decir verdad, estos son dispositivos telefónicos de oficina muy similares a cualquier otro. Lo que les diferencia es que estos incorporan entradas y sistemas que permiten conectarlos a Internet.
Por supuesto, todo dependerá del tipo de terminal Yealink escogida. Como se explicó anteriormente, no todos los departamentos, cargos u oficinas tienen los mismos requerimientos en materia de comunicación. Lo importante es analizar las necesidades de la compañía, el inventario con el que se cuenta previamente y en función de eso, planificar la inversión.
En Neotel tenemos varios tipos de teléfonos, de distintas gamas y a los mejores precios. Lo mejor es que los emprendedores podrán escoger entre una gran variedad de modelos de terminales Yealink. Además, nuestra empresa ofrece el mejor software PBX VoIP (centralita virtual) del mercado, con calidad comprobada.
Neotel tiene una PBX VoIP de lujo y fácil de usar
El programa de Neotel permite dotar a cualquier compañía de telefonía IP, la cual es más práctica, barata y con mejores soluciones tecnológicas en materia de comunicación. Ahora bien, ésta es apenas una de las tantas aplicaciones que tiene este tipo de software. Con la PBX VoIP se puede gestionar un call center, verificar las estadísticas de llamadas, realizar campañas de marketing por diversas vías, entre otros.
Sin duda alguna, esto es más que programa para teleoperadores. Contáctanos y si necesitas equipos telefónicos, visita nuestra tienda virtual.
Private label PXB Do you want to have your own business?
Creating a business from scratch with a totally original product can take years. On the contrary, establishing a company from previously created, functional and profitable goods or services is an excellent solution to start your own business. This is precisely what Neotel offers with its white label PBX. Entrepreneurs and businessmen have this window of opportunity.
Those who have a minimum investment capital and conditions to offer the service, have in the virtual switchboard an exploitable and interesting product. Those interested will have the best software in the field, as well as the infrastructure of Neotel, a leading company in the market of technological solutions.
What is the white label switchboard
The white label PBX is a commercial line offered by Neotel to entrepreneurs who wish to venture into the business of business communication. Basically, the company offers its virtual switchboard so that others can sell it for a moderate investment. In this way, the entrepreneur can generate profits from our product.
Entrepreneurs who wish to work with the white label PBX will sell the same as Neotel sells, but as if the product were their own. That is, those who enter this line of business will sell the software and other solutions previously created by the company, as if it had been created by them.
In fact, those who enter this business plan will be able to sell our products under their own company name. That is why this program is called «white label»: we provide the product, the system and everything necessary for the entrepreneur to offer it and the brand. Therefore, it is about creating your own company, but with everything ready to operate and sell immediately.
How is the white label switchboard obtained?
With the white label PBX, entrepreneurs acquire the right to sell Neotel products, but under the name of their own company. In this way, their company becomes a firm that provides IP telephony services under its own name, as our company does. The process to opt for this line of business is more or less the following:
Application and investment: The entrepreneur contacts Neotel because he/she is interested in being part of the white label PBX. The amount of investment is set, which is usually very low, so that he/she has the rights to sell the service as if they were his/her own.
Creation of the company: The entrepreneur creates a company legally, with its name and brand elements. It may also happen that the interested parties have a previously registered company. With this they can offer Neotel’s products in the market, without limits and make a total profit from the sales or contracts.
Neotel provides everything necessary to operate: Although the service is sold by the entrepreneur, the entire system is supported by Neotel’s platform and experts. The client will simply be in charge of selling, supported by our software, consulting, technical staff and servers. In case of any doubt, the partner can always count on the company.
Advantages of working with the Neotel white label switchboard
Neotel is a company with twenty years of experience in the field of business technology solutions. Our software manages the communications of thousands of companies in Spain, Europe and also in other continents. Some of the advantages of working with the white label PBX are the following:
High performance software: Our offer in virtual PBX is one of the most complete and recognized in the market. Our software is stable, functional, efficient and this has been proven over the years. Selling this service is a guarantee of good service, which will increase the status of the brand.
Luxury infrastructure: Our software is supported by a high quality infrastructure. Neotel has two database centers with the highest technology and the best experts. We support a product that has no flaws so that entrepreneurs can promote themselves and operate with all the guarantees.
Total profits: Once the investment is made, the profits from the product belong to the new company. The entrepreneur will be able to set his own price or offer his own virtual PBX offer. Neotel delivers the turnkey system and of course, all the necessary technical cooperation.
Centralita marca blanca ¿Quieres tener tu propio negocio?
Crear un negocio desde cero con un producto totalmente original puede llevar años. Por el contrario, establecer una empresa a partir de bienes o servicios previamente creados, funcionales y rentables, es una excelente solución para comenzar un emprendimiento propio. Precisamente, esto es lo que Neotel ofrece con su centralita marca blanca. Los emprendedores y empresarios tienen esta ventana de oportunidad.
Aquellas personas que cuentan con un capital mínimo de inversión y condiciones para ofrecer el servicio, tienen en la centralita virtual un producto explotable y de interés. Aquellos interesados contarán con el mejor software en la materia, así como con la infraestructura de Neotel, una empresa líder en el mercado de las soluciones tecnológicas.
Que es la Centralita marca blanca
La centralita marca blanca es una línea comercial que ofrece Neotel a los emprendedores que deseen incursionar en el negocio de la comunicación empresarial. Básicamente, la compañía ofrece su centralita virtual para que otros puedan venderla a partir de una inversión moderada. De esta manera, el emprendedor puede generar ganancias a partir de nuestro producto.
Los emprendedores que deseen trabajar con la centralita marca blanca venderán lo mismo que Neotel vende, pero como si el producto fuese propio. Es decir, que aquellos que entren en esta línea de negocios venderán el software y las demás soluciones previamente creadas por la compañía, como si hubiese sido creada por ellos.
De hecho, aquellos que entren en este plan de negocios podrán vender nuestros productos bajo el nombre de su propia compañía. De allí que este programa se llame “marca blanca”: nosotros ponemos el producto, el sistema y todo lo necesario para que el emprendedor lo ofrezca y este la marca. Por eso, se trata de crear una compañía propia, pero con todo listo para operar y vender de inmediato.
¿Cómo se obtiene la centralita marca blanca?
Con la centralita marca blanca, los emprendedores adquieren el derecho a vender los productos de Neotel, pero bajo el nombre de su propia empresa. De esta forma, su compañía pasa a ser una firma que surte el servicio de telefonía IP a nombre propio, como lo hace nuestra compañía. El proceso para optar por esta línea de negocios es más o menos el siguiente:
Ventajas de trabajar con la centralita marca blanca de Neotel
Neotel es una empresa con veinte años de experiencia en el rubro de las soluciones tecnológicas empresariales. Nuestro software gestiona las comunicaciones de miles de empresas en España, Europa y también en otros continentes. Algunas de las ventajas de trabajar con la centralita marca blanca son las siguientes:
Lo mejor de todo es que los emprendedores no necesitan tener ningún tipo de conocimiento técnico. Lo único que harán es vender el producto como si fuera propio, a partir de su propia empresa de soluciones tecnológicas. De igual forma, los inversores podrán vender el resto de módulos especiales de la centralita virtual como lo son lanzadores de llamadas automáticos, el robot call y el resto de complementos que hacen de nuestra centralita virtual, la más completa.
IP telephony resellers: an ingenious way to make money
The collaborative economy is an approach to sharing that is increasingly present in Europe. The most innovative companies are creating distribution lines to increase their impact on the market and of course, the sales margin. Neotel is not lagging behind and is offering its IP telephony reseller program to the public. Those who are interested in selling IP voice PBXs will be able to generate extra profits very easily.
The virtual PBX is a service that is usually required by almost all companies and businesses. From this program, all telephone communication and business marketing tasks are supported. The sale of this type of software is an excellent opportunity to generate income.
IP Telephony Resellers: What is it like to be one?
Neotel has its own means of generating recruitment and business opportunities. However, to further increase its reach it has created a plan to recruit IP telephony resellers. Basically, anyone who wants to spend their free time selling our services can do so and generate revenue.
VoIP distribution does not require a schedule or an office position in the company. In fact, this is an opportunity that Neotel offers to independent sellers and anyone who wants to earn extra money. The goal is to expand our network of reseller partners to generate more customers and revenue.
In plain words, our IP telephony resellers are independent people who offer our services to companies and entrepreneurs. A reseller can have his own job or be a freelancer and join our VoIP reseller program. Every time a sale of the service is achieved, Neotel pays a generous commission.
Neotel IP Telephony Reseller Conditions
Neotel distributors have complete freedom to operate on their own schedule. A distributor can go about his daily business and schedule appointments or sell the product via telephone to acquaintances and companies. Our company’s conditions for this work are as follows:
Individual management: The way, strategies and mechanisms used by Neotel IP telephony distributors to sell depend on each one of them. Some distributors prefer to sell over the phone, while others schedule appointments with companies and possible interested parties. All management is left to the free will of each distributor partner.
Advice and support: Neotel has a lot of information available for distributors to strengthen their presentations and sales. The company guarantees all the necessary support so that the participants of this program can offer the VoIP PBXs and their complementary modules.
Monthly commissions: When a distributor succeeds in selling Neotel’s service, it does not charge a one-time commission per sale. It is important to remember that the virtual PBX is a service and not a product. Therefore, every customer that is acquired generates monthly benefits for IP telephony distributors for the duration of the contract.
Of course, the more contracts a distributor manages to close, the more revenue it generates. Likewise, if the customers that the distributor obtains remain for a long time, the revenue generated is maintained. In other words, each sale can continue to generate revenue.
Setting up a virtual PBX is necessary
Being IP telephony distributors is very profitable because this service is necessary at a business level. The best managed companies and businesses have VoIP PBXs and this is more than an add-on, it is usually a central system beyond the business activity that a company performs.
A virtual PBX is a program that allows to manage all the communication, internal and external, of any company. It works and adapts perfectly to large, medium and small businesses. The possibility of establishing telephone communication via broadband protocol, using office devices, makes billing much cheaper.
Setting up a virtual PBX is often a necessary upgrade that business owners simply don’t know how to do. In fact, many companies do not have such systems because they are not well advised or because they are completely unaware of them. This is precisely where the opportunity for distributors lies.
Neotel has the best tools for callcenter
Promoting Neotel’s products is very easy because the company is well known in the market. Our software is one of the most innovative, stable and profitable, having an experience of 20 years. Some of our customers have been with us for a long time, both in Spain and in the rest of Europe and some countries in America.
Neotel’s virtual PBX is very complete, easy to use and that means it is also easy to sell. It is very different to sell a complicated software with specifications that only a computer engineer can understand, than to promote a program with a simple interface, designed so that anyone can understand it and operate it.
In addition to this, our program has very useful callcenter tools. Some of these facilitate customer service, while others are very effective platforms for business marketing. In addition, our virtual PBX prices are quite affordable, maintaining an excellent cost-benefit ratio.
If you are interested in extra income, have sales skills and some time, you can contact us and join our team of IP telephony distributors, without ties, schedules and with all the facilities that our product provides.
Distribuidores de telefonía IP: una ingeniosa forma de ganar dinero
La economía colaborativa es un enfoque de intercambio cada vez más presente en Europa. Las empresas más innovadoras están creando líneas de distribución para aumentar su impacto en el mercado y por supuesto, el margen de ventas. Neotel no se queda atrás y ofrece al público su programa de distribuidores de telefonía IP. Aquellos que estén interesados en vender centralitas voz IP podrán generar ganancias extras con mucha facilidad.
La centralita virtual es un servicio que suele ser requerido por casi todas las empresas y negocios. A partir de este programa, se sustenta toda la comunicación telefónica y las labores de marketing empresarial. La venta de este tipo de software en una excelente oportunidad de generar ingresos.
Distribuidores de telefonía IP: ¿En qué consiste ser uno?
Neotel tiene sus propios medios para generar contrataciones y oportunidades de negocio. No obstante, para incrementar aún más su alcance ha creado un plan para reclutar a distribuidores de telefonía IP. Básicamente, cualquier persona que desee en su tiempo libre vender nuestros servicios puede dedicarse a hacerlo y generar ganancias.
La distribución VoIP no requiere cumplir un horario o tener un puesto de oficina en la compañía. En realidad, esta es una oportunidad que ofrece Neotel a los vendedores independientes y a cualquier persona que desee ganar dinero extra. El objetivo es ampliar nuestra red de vendedores asociados para generar más clientes y ganancias.
En palabras llanas, nuestros distribuidores de telefonía IP son personas independientes que ofrecen nuestros servicios a empresas y emprendedores. Un distribuidor puede tener su propio trabajo o ser un autónomo y entrar a nuestro programa de distribución VoIP. Cada vez que se consigue una venta del servicio, Neotel paga una generosa comisión.
Condiciones de los distribuidores de telefonía IP de Neotel
Los distribuidores de Neotel cuentan con total libertad para operar en función de su propio horario. Un distribuidor puede ir realizando sus actividades cotidianas y pautar citas o vender el producto vía telefónica a conocidos y empresas. Las condiciones de nuestra compañía para realizar esta labor son las siguientes:
Por supuesto, mientras más contrataciones logre cerrar un distribuidor, más ingresos genera. De igual forma, si los clientes que este consigue se mantienen por mucho tiempo, los ingresos generados se mantienen. Es decir, que cada venta puede seguir generando ingresos.
Montar una centralita virtual es necesario
Ser distribuidores de telefonía IP es muy rentable porque este servicio es necesario a nivel empresarial. Las compañías y negocios mejor gestionados cuentan con centralitas voz IP y esto más que un agregado, suele ser un sistema central más allá de la actividad comercial que un emprendimiento desempeñe.
Una centralita virtual es un programa que permite gestionar toda la comunicación, interna y externa, de cualquier compañía. La misma funciona y se adapta perfectamente a negocios grandes, medianos y pequeños. La posibilidad de establecer comunicación telefónica mediante protocolo de banda ancha, utilizando los dispositivos de oficina, permite abaratar inmensamente la facturación.
Montar una centralita virtual es muchas veces una actualización necesaria que los empresarios simplemente no saben cómo realizar. De hecho, muchas empresas no cuentan con sistemas de este tipo porque no están bien asesorados o por total desconocimiento. Allí está precisamente la oportunidad de los distribuidores.
Neotel tiene las mejores herramientas para callcenter
Promocionar los productos de Neotel es muy sencillo porque la empresa tiene reconocimiento en el mercado. Nuestro software es uno de los más innovadores, estables y rentables, teniendo una experiencia de 20 años. Algunos de nuestros clientes nos han acompañado desde hace mucho tiempo, tanto en España como en el resto de Europa y algunos países de América.
La centralita virtual de Neotel es muy completa, fácil de usar y eso implica que también es fácil de vender. Es muy distinto vender un complicado software con especificaciones que solo un ingeniero en informática puede entender, que promocionar un programa con interfaz sencilla, diseñada para que cualquiera pueda entenderla y operar en ella.
Añadido a esto, nuestro programa tiene herramientas para callcenter muy útiles. Algunas de estas facilitan la atención al cliente, mientras que otras son plataformas muy efectivas para el marketing empresarial. Además, nuestra centralita virtual precios son bastante accesibles, manteniendo una excelente relación coste-beneficio.
Si estás interesado en ingresos extra, tienes habilidades para vender y algo de tiempo, puedes contactarnos y formar parte de nuestro equipo de distribuidores de telefonía IP, sin ataduras, horarios y con todas las facilidades que otorga nuestro producto.
Integrating PBX with third-party software: speed sells
The most successful companies in the world invest in their communication. This basically involves incorporating the best equipment and systems to generate a faster, more pleasant and immediate approach to their customers. However, sometimes all that is necessary to achieve efficiency is to make small adjustments that facilitate the work of customer service. This is precisely what any company or business gains by integrating PBX with third-party software.
Having integrated and organized systems is much more important than it seems. Even using very basic and simple programs, everything can be very chaotic for the telemarketers of a company if the digital tools are disordered. In the business world, chaos often equals wasted time and this in turn means less productivity. The following article can be very helpful for those companies that are forming their call center.
Designing customer service
When a company begins to have a considerable flow of customers, users or sales, it is time to organize the service. Any enterprise involves raising communication processes to produce more sales and generate solutions to the clientele. In fact, serving people and helping them to fulfill a certain need is precisely the origin of any business, its raison d’être.
Companies must not only serve their customers, but they must do so in the best possible way. To this end, call centers or customer service centers have designed processes. In this sense, it is essential that the systems, programs and equipment work in such a way that the greatest number of users can feel well attended. All of this is based on planning.
A fundamental part of this service design has to do with verifying how the programs necessary for management are executed. Basically, databases, applications to raise claims, electronic self-management systems, etc. All this is what the teleoperators of a company use to attend the users of the company. Those who have worked in call centers understand that the systems issue is vital.
Making a difference
A call center whose telemarketers use four or five programs in a haphazard, unintegrated and slow manner simply works poorly. At best, this type of working reality can always be improved. A big step towards improvement is to integrate PBX with third-party software. The concept of this technology solution is quite simple.
Integrating PBX with third-party software consists of adding both the softphone and the telephone answering system, as well as the rest of the programs used in the management in a single environment. In this way, the teleoperators’ work applications become a single great tool for call center management. In addition, this integration allows everything to work more efficiently, quickly and simply.
Websocket technology is often used for this purpose, which simplifies the work in the call center. The best virtual PBX is the one that generates greater productivity, and it is precisely this integration that facilitates this. However, to understand the significance of this, it is much better to look at specific examples.
What is a switchboard and call center like without integrated tools?
Those who have worked in call centers as coordinators or telemarketers can easily understand this type of reality. When the customer service department has non-integrated tools, what usually happens is the following:
Complicated and slow systems: In a call center without application integration, the teleoperator performs his work with difficulties to meet deadlines and goals. This is due to the fact that the programs are diverse, they work slowly and the management becomes more complex.
Difficulty in learning: In this scenario, new entrants who start working in the company may take a long time to understand how to perform their management. The more tools are disconnected from each other, the more difficult it is to approach the job. To this must be added the difficulties of meeting the times required by the company.
Unproductive call center: Poor performance, delays and slow learning on the part of new entrants only degenerates into low production. Fewer customers are served and this also brings other problems for the company.
Worse customer perception: Call centers with call queues and slow processes are poorly perceived by customers. This in turn affects the overall image of the company, which gets a bad reputation for poor customer service. This is precisely why the best companies invest in improving their communication and management processes.
As can be seen, the non-integration of systems in a call center degenerates into greater evils. It may seem a minor issue from the inside, but in reality, its worst consequence is the degradation of the service and the company’s image. It should be noted that all this ends up empowering the competition.
Integrate PBX with third party software: Functional Call Center
Although integrating PBX with third-party software does not solve everything, it is something that helps a lot. Telemarketers who work with integrated systems are usually much more productive than those who do not have this possibility. A call center that works with integrated applications works like this:
Functional systems: Integrating all the work applications into a single one is almost the same as using one tool to do everything. The programs open and appear quickly on the screen, simplifying the teleoperator’s management. Procedures are performed more quickly and smoothly.
Quick learning: Since you start from an environment where all the tools are present, the system is easier to understand. Operators have fewer steps to memorize and will know where to find each solution without much effort. New personnel can learn to manage more quickly, with less cumbersome processes.
Increased productivity: When new staff understand their management faster, service times improve. The time spent on adaptation is less and numbers improve faster. As processes are more understandable and faster, call center statistics are usually better.
Having a productive call center has many advantages for any business. Companies that sell services above all tend to be rated for their availability and good customer service. Precisely, integrating PBX with third-party software allows to facilitate the work in the room, which is a vital requirement to improve the service.
What is needed to integrate the PBX with third-party software?
In principle, the technology used to perform the integration is websocket. Basically, it is a connector that allows everything to be contained in the same virtual environment. When the teleoperator opens the virtual switchboard and other callcenter tools, he will be able to use each program from a program that brings them together. It does not matter if the applications are from other companies.
Of course, to achieve this it is necessary to have a modern virtual PBX, also adapted for this type of technological solution. The fact is that not all call center software has this possibility. The advantage of the Neotel PBX is that it has this input possibility.
With Neotel, integrating PBX with third party software is very simple. Our software is hosted in the cloud and to access it you only need a broadband Internet connection. Everything is very simple, without complicated installations and with a really functional, fast and complete system.
What does Neotel have in store for your business?
Neotel has one of the best virtual PBX on the market in Europe. It allows any company to enjoy IP telephony, which is cheaper, secure and of high quality. In addition, this program is used to manage and improve customer service and marketing.
In the case of Neotel, we have such useful systems as the platform for sending bulk SMS, the robot call, the click to call me back button and others. All this indicates that the virtual PBX is more than a call center program nowadays. Basically, it is a business communication application that every company should hire to aim at professionalization and simplification of tasks.
At Neotel we have the best plans and prices, so that any entrepreneur can run his business with the virtual switchboard and the best additional callcenter tools. With our software you will be able to manage all the communication of your business and integrate your PBX with third party software. This way, everything will be easier for your operators.
Integrar centralita con software de terceros: la rapidez vende
Las empresas más exitosas del mundo invierten en su comunicación. Esto básicamente implica incorporar los mejores equipos y sistemas para generar una aproximación más rápida, gustosa e inmediata con sus clientes. Ahora bien, en ocasiones lo único necesario para lograr eficiencia es realizar pequeños ajustes que faciliten la labor de la atención. Precisamente, esto es lo que gana cualquier empresa o negocio al integrar centralita con software de terceros.
Tener sistemas integrados y organizados es mucho más importante de lo que parece. Incluso utilizando programas muy básicos y simples, todo puede ser muy caótico para los teleoperadores de una empresa si las herramientas digitales se encuentran desordenadas. En el mundo empresarial, caos suele ser igual a tiempo perdido y esto supone a su vez menor productividad. El siguiente artículo puede ser de mucha ayuda para aquellas empresas que están formando su call center.
Diseñando la atención al cliente
Cuando una empresa comienza a tener un flujo de clientes, usuarios o ventas considerable, llega el momento de organizar la atención. Cualquier emprendimiento implica levantar procesos de comunicación para producir más ventas y generar soluciones a la clientela. De hecho, atender a personas y ayudarlos a cumplir cierta necesidad es precisamente el origen de cualquier negocio, su razón de ser.
Las empresas no solo deben atender a su clientela, sino que deben hacerlo de la mejor forma posible. Para ello, los call centers o centros de atención al cliente cuentan con procesos diseñados. En este sentido, es fundamental que los sistemas, programas y equipos funcionen de tal manera que la mayor cantidad de usuarios pueda sentirse bien atendido. Todo esto obedece a una planificación.
Parte fundamental de este diseño de la atención tiene que ver con verificar como se ejecutan los programas necesarios para la gestión. Básicamente, bases de datos, aplicativos para levantar reclamos, sistemas de autogestión electrónica, etc. Todo esto es lo que usan los teleoperadores de una empresa para atender a los usuarios de la empresa. Aquellas personas que han trabajado en call center entienden que el asunto de los sistemas es vital.
Haciendo la diferencia
Un call center cuyos teleoperadores utilizan cuatro o cinco programas de forma desordenada, sin integración y con lentitud, simplemente funciona mal. En el mejor de los casos, este tipo de realidad laboral siempre es mejorable. Un gran paso para lograr la mejora es integrar centralita con software de terceros. El concepto de esta solución tecnológica es bastante simple.
Integrar centralita con software de terceros consiste en añadir tanto el softphone y el sistema telefónico de atención, así como el resto de los programas utilizados en la gestión en un solo entorno. De esta forma, los aplicativos de trabajo de los teleoperadores pasan a formar una sola gran herramienta para la gestión en call center. Además, esta integración permite que todo funcione con mayor eficiencia, rapidez y simplicidad.
Para esto se suele utilizar la tecnología websocket, la cual simplifica el trabajo en el centro de atención. La mejor centralita virtual es aquella que genera una mayor productividad y precisamente la integración facilita esto. No obstante, para entender la trascendencia de esto, es mucho mejor observar ejemplos puntuales.
¿Cómo es una centralita y un call center sin herramientas integradas?
Quienes han trabajado en call centers como coordinadores o teleoperadores pueden entender este tipo de realidades con facilidad. Cuando el departamento de atención tiene herramientas no integradas lo que suele ocurrir es lo siguiente:
Como se puede observar, la no integración de los sistemas en un call center degenera en males mayores. Puede parecer un asunto de poca importancia desde adentro, pero en realidad, su peor consecuencia es la degradación del servicio y la imagen de la empresa. Cabe destacar, que todo esto termina por potenciar a la competencia.
Integrar centralita con software de terceros: Call center funcional
Aunque integrar centralita con software de terceros no lo resuelve todo, si es algo que ayuda bastante. Los teleoperadores que trabajan con sistemas integrados suelen ser mucho más productivos que aquellos que no tienen esta posibilidad. Un call center que trabaja con aplicativos integrados funciona así:
Tener un call center productivo tiene muchas ventajas para cualquier negocio. Las empresas que venden servicios sobre todo suelen ser calificadas por su disponibilidad y buena atención a los clientes. Precisamente, integrar centralita con software de terceros permite facilitar el trabajo en sala, que es un requisito vital para mejorar el servicio.
¿Qué se necesita para integrar centralita con software de terceros?
En principio, la tecnología que se utiliza para hacer la integración es websocket. Básicamente, se trata de un conector que permite contener todo en un mismo entorno virtual. Cuando el teleoperador abre la centralita virtual y demás herramientas callcenter, podrá hacer uso de cada programa desde un programa que los aglutina. No importa si los aplicativos son de otras compañías.
Por supuesto, para lograr esto es necesario contar con una centralita virtual moderna, además adaptada para este tipo de solución tecnológica. El hecho es que no todos los softwares de call center tienen esta posibilidad. La ventaja de la PBX de Neotel es que cuenta con esta posibilidad de entrada.
Con Neotel, integrar centralita con software de terceros es muy sencillo. Nuestro programa se aloja en la nube y para acceder solo se necesita de una conexión a Internet de banda ancha. Todo es muy sencillo, sin instalaciones complicadas y con un sistema realmente funcional, rápido y completo.
¿Qué tiene preparado Neotel para tu negocio?
Neotel tiene una de la mejor centralita virtual del mercado en Europa. La misma permite a cualquier compañía disfrutar de la telefonía IP, que es más barata segura y de calidad. Además, este programa sirve para gestionar y mejorar la atención al cliente, así como las labores de marketing.
En el caso de Neotel, contamos con sistemas tan útiles como la plataforma de envío de SMS masivo, el botón click to call me back y otras. Todo esto indica que la centralita virtual es más que un programa de call center en la actualidad. Básicamente, es un aplicativo de comunicación empresarial que toda compañía debería contratar para apuntar a la profesionalización y simplificación de labores.
En Neotel tenemos los mejores planes y precios, para que cualquier emprendedor pueda llevar su negocio con la centralita virtual y las mejores herramientas callcenter adicionales. Con nuestro software podrás manejar toda la comunicación de tu negocio e integrar centralita con software de terceros. De esta manera, todo será más sencillo para tus operadores.
The potential of 900 lines for the entrepreneur
Many well-known companies are characterized by contracting a 900 line to offer their customers free of charge. Contracting this type of telephone service is not a coincidence, nor is it an act of social responsibility on the part of the companies. In fact, and although it may seem otherwise, offering a free call service is more profitable than many entrepreneurs think. Undoubtedly, this can be a crucial element for business growth.
900 lines are much more than just offering a toll-free number. However, in order for them to generate the expected benefits, they must always be complemented with advertising actions and be used intelligently.
900 Lines: What is your secret?
In principle, 900 lines are those that allow customers to call a company and yet the call is free of charge for them. This implies that the contracting company is responsible for the telephony charges generated by the clientele. It may seem that this cost is very high, but in reality it is usually borne by most companies.
Contracting a 900 line is usually profitable because the expense in telephone consumption is always comparable to the monetary income of the company. For example, a large company usually has a lot of calls and this must mean that its structure can support the contracting and implementation of this type of free telephone service. In the case of medium-sized or growing companies, the flow of calls will probably be lower, but enough to support this service.
In addition, contracting this type of service is usually very economical. For example, at Neotel, the installation, implementation and line maintenance costs only 5 euros. Then, the amount of the invoices will depend on the number of minutes accumulated for all the calls received. In general, the cost per minute is usually relatively low. However, the important thing about 900 lines is that they can generate profits.
Contracting a 900 line generates more commercial opportunities
Certainly, companies must assume certain costs for implementing 900 lines. But this must always be contrasted with the benefits that companies usually receive thanks to the free service. In principle, users and consumers are often inclined to hire companies that have free customer services.
As a result, customers are more likely to call companies with 900 lines for questions and approaches. In other words, entrepreneurs or companies that implement this type of line enjoy a clear advantage over their competitors.
The proof of this can be seen in high-impact companies such as banks and insurance companies. In general, these used to gain competitive advantages by implementing toll-free 900 lines for their clientele. Nowadays, laws in Spain require all basic service companies to have this type of free service, but this was not always the case. At some point, this served to compete and generate commercial opportunities.
The direct consequence is more customers
The more business opportunities open up, the more likely it is that more sales and customers will be closed. In this sense, a marketing maxim is the fact that greater communication and presence on the part of companies is fundamental to generate such opportunities. Precisely, contracting a 900 line allows a greater number of potential customers to communicate with the company and purchase products and services.
Basically, contracting a 900 line is a sales opener in itself. The fact that it is free of charge encourages users to communicate and is also a guarantee of availability and good service. Companies that use this type of telephone lines report a rapid increase in the acquisition of new customers.
Of course, requesting a 900 number alone will not make all the sales, or at least not at first. What is important to highlight is that this type of lines are part of the set of advertising actions necessary to promote a business. This is another advantage of contracting this type of free telephone service for customers.
The 900 line is an advertisement in itself
What 900 lines do do by themselves is to be an infallible advertising resource for any company. In addition to the free service, which also has an advertising purpose, the use of the prefix and the telephone number as a tool to identify the company is added.
Many companies manage to reach the public of a country, even at a national level, thanks to the fact of contracting a 900 line. There are even those who end up knowing a company thanks to some advertising piece with the 900 telephone number.
In addition, it is necessary to think very well about the telephone number with which we are going to request a 900 number. This can be crucial to support advertising and for people to learn it. A vital part of contracting this service is having the option to choose the desired numbering.
Some recommendations to get the most out of 900 lines
Contracting 900 lines can be very effective for companies. But to get the most out of them, they must be implemented strategically. Only a good advertising campaign will allow this communication resource to become an element of the brand. Here are some suggestions:
Have quality telephone agents: There is no point in guaranteeing free customer service if it is of poor quality. Good treatment, fast procedures and ease of communication are good signals to customers. In this sense, managing the call center with a software call center is the best solution. It allows you to monitor the work of the agents and make strategies to offer efficient services.
Choose a good 900 number: The most successful companies choose a number that is catchy or easy to learn. For example, you can try to place the name of the company with the numeric keypad. This way, people will not have to learn numbers, but a phrase. Remember that the numeric keypad is equivalent to a few words.
Have good advertising pieces: hiring a 900 line requires some investment in advertising pieces. It does not matter if they are published on television, radio or social networks. What is crucial is that the advertisement is of quality, well thought out and that it also discloses the company’s toll-free number.
Remind your customers of the number: It is very positive that the company discloses its toll-free number in every possible space. Websites, digital media articles, social networks and any other type of official communication.
In conclusion, requesting 900 number is very effective to achieve a higher revenue stream, as well as to popularize your venture. Of course, it is important to strengthen this communication solution with other actions. Good advertising campaigns and optimizing the performance of the customer service center with a virtual switchboard are priority issues. At Neotel we offer the best virtual pbx and also the best prices to hire a 900 number.
El potencial de las líneas 900 para el emprendedor
Muchas empresas consagradas se caracterizan por contratar línea 900 para ofrecer gratuidad a sus clientes. Contratar este tipo de servicio telefónico no es coincidencia ni tampoco un acto de responsabilidad social de las compañías. De hecho y aunque parezca lo contrario, ofrecer un servicio de llamadas gratuito es más rentable de lo que muchos emprendedores piensan. Sin duda alguna, este puede ser un elemento crucial para el crecimiento empresarial.
Las líneas 900 son mucho más que ofrecer un número gratis de atención. Ahora bien, para que estas puedan generar los beneficios esperados, siempre deben ser complementadas con acciones publicitarias y ser utilizadas de forma inteligente.
Líneas 900: ¿Cuál es su secreto?
En principio, las líneas 900 son aquellas que permiten que los clientes llamen a una empresa y que aun así dicha llamada sea gratuita para ellos. Esto implica que la empresa contratante se hace cargo de los montos por telefonía generados por la clientela. Podría parecer que este coste es muy elevado, pero en realidad suele ser soportado por la mayoría de compañías.
contratar línea 900 suele ser rentable porque el gasto en consumo telefónico siempre es equiparable a la entrada monetaria de la compañía. Por ejemplo, una empresa grande suele tener muchas llamadas y esto ha de suponer que su estructura soporta contratar e implementar este tipo de servicio telefónico gratuito. En el caso de las empresas medianas o en crecimiento, probablemente el flujo de llamadas sea más bajo, pero lo suficiente como para sostener este servicio.
Además, la contratación de este tipo de servicio suele muy económica. Por ejemplo, en Neotel la instalación el coste de su implementación y la tenencia de la línea cuesta apenas 5 euros. Luego, el importe de las facturas dependerá de la cantidad de minutos acumulados por todas las llamadas recibidas. Por lo general, el coste del minuto suele ser relativamente bajo. Ahora bien, lo importante de las líneas 900 es que pueden generar ganancias.
Contratar línea 900 genera más oportunidades comerciales
Ciertamente las empresas deben asumir ciertos gastos por implementar líneas 900. Pero esto siempre debe ser contrastado con los beneficios que los emprendimientos suelen recibir gracias a la gratuidad del servicio. En principio, los usuarios y consumidores suelen tener inclinación por contratar a empresas que tienen servicios de atención al cliente gratuitos.
Por ello, es más probable que los clientes llamen para hacer preguntas y acercamientos a empresas con líneas 900. Cabe destacar, que estas suelen tener buena fama entre otras cosas por ofrecer estos servicios de comunicación gratuita. Es decir, que los emprendedores o compañías que implementan este tipo de línea gozan de una clara ventaja por encima de sus competidores.
La prueba de esto se puede ver en empresas de gran impacto como bancos y empresas aseguradoras. Por lo general, estas solían obtener ventajas competitivas al implementar líneas 900 gratuitas para su clientela. En la actualidad, las leyes exigen en España que toda compañía de servicios básicos cuente con este tipo de servicio gratuito, pero no siempre fue así. En algún momento, esto sirvió para competir y generar oportunidades comerciales.
La consecuencia directa son más clientes
Mientras más oportunidades comerciales se abran, es más probable que se cierren más ventas y clientes. En este sentido, una máxima del marketing es el hecho de que una mayor comunicación y presencia por parte de las compañías es fundamental para generar dichas oportunidades. Precisamente, contratar línea 900 permite que un mayor número de posibles clientes se comuniquen con la compañía y compren productos y servicios.
Básicamente, contratar línea 900 es un abridor de ventas en sí mismo. La gratuidad empuja a los usuarios a comunicarse y también es una garantía de disponibilidad y buen servicio. Las empresas que utilizan este tipo de líneas telefónicas reportan un incremento rápido en la consecución de nuevos clientes.
Por supuesto, solicitar número 900 no hará todas las ventas por sí solo, o al menos no al principio. Lo que, sí es importante destacar, es que este tipo de líneas forman parte del conjunto de acciones publicitarias necesarias para potenciar un negocio. Esta es otra ventaja de contratar este tipo de servicio telefónico gratuito para los clientes.
La línea 900 es publicidad en si misma
Lo que si hacen por sí solas las líneas 900 es ser un recurso infalible de publicidad para cualquier empresa. A la gratuidad del servicio, que también tiene un fin publicitario, se le suma el uso del prefijo y del número telefónico como herramienta identificadora de la compañía.
Muchas compañías logran calar en el público de un país, incluso a nivel nacional gracias al hecho de contratar línea 900. Hay quienes incluso, terminan conociendo a una compañía gracias a alguna pieza publicitaria con el número telefónico 900. Por supuesto, llegar a este nivel implica hacer importantes esfuerzos de marketing.
Además, se debe pensar muy bien el número telefónico con el cual vamos a solicitar número 900. Esto puede ser crucial para apoyar la publicidad y para que las personas lo aprendan. Parte vital de contratar este servicio es tener la opción de elegir la numeración deseada.
Algunas recomendaciones para aprovechar las líneas 900 al máximo
Contratar líneas 900 puede ser muy efectivo para las compañías. Pero para sacarle mayor provecho, estas deben implementarse de forma estratégica. Solo una buena labor publicitaria permitirá que este recurso de comunicación, se convierta también en un elemento de la marca. A continuación, algunas sugerencias:
En conclusión, solicitar número 900 es muy efectivo para lograr un mayor flujo de ingresos, así como para popularizar a tu emprendimiento. Por supuesto, es importante fortalecer esta solución comunicacional con otras acciones. Realizar buenas campañas publicitarias y optimizar el rendimiento del centro de atención al cliente con una centralita virtual, son asuntos prioritarios. En Neotel ofrecemos la mejor centralita virtual y también, los mejores precios para contratar número 900.