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Practical uses of the robot call in a company

Automated modules are covering almost every area of today’s business. Every day a new tool appears that does certain jobs with just a single programming. Customer service is no exception, and there are entire processes that can be completed without the involvement of a telephone operator. Precisely, the robot call allows to communicate with the user without the use of human resources.

The robot call allows you to compose messages that are then narrated by an artificial voice. A speech is simply written and the system is programmed to launch calls to a list of customers. When the receiver answers the call, it listens to the information that the company wants to notify.  Now… What is the purpose of this functionality offered by the virtual PBX of companies like Neotel?

Let your customers know about new offers and services.  

 

robot call

The advantage of automating some functions from call center software is that the work is better organized. It does not make sense to direct a group of operators to do promotions, if they are needed to process claims. When the staff is small and the level of incoming calls is large, using the call robot for promotions is an excellent solution.

With the robo call, customers can be informed about special or new offers and promotions. This type of robotic narration can introduce the customer to what’s new in less than a minute. The message can be complemented with the company’s slogan or some kind of empathetic expression with the users.

Another excellent use of the robot call is the promotion of new services offered by the company. This happens very often with telephone companies when they have new plans or rates. In fact, this tool can be used to prepare the customer for the establishment of new prices.

Robot call as a voice for the institutional message

The robot call can also be used to promote a new way of doing business with the company. For example, it can be used to announce the creation of a web page, or a new automated management system for the customer. It is even possible to remind users of the contact numbers in case of any eventuality.

Special contingencies can also be addressed through robot call messages. If there is a technical failure with a service provided or in the call center itself, a narrated notification can be passed on. Any situation that generates discomfort can be notified and this will bring peace of mind to the clientele. In this way, users will know that the company is aware of a failure and that it will work to solve it and compensate those affected.

Any generic message that you want to notify a large group of customers can be communicated through this module. Basically, it is a call launcher but unlike the predictive or progressive dialer, in this one an operator speaks. There are modules that invite the user to press a button to contact the operators. Undoubtedly, this is a resource that cannot go unnoticed.

progressive dialer how it works?

Progressive dialer: ideal for mass customer service

Large service providers often have a problem with their success.  This is the need to ensure efficient means of servicing the large flow of customers. Of course, doing so requires a good investment, hiring of personnel and planning for the management of this work. Precisely, the predictive dialer is a tool that allows to plan the work.

Managing a call center, especially at the beginning, is a titanic task. This is more complex if the business is large and many customers and users must be served. Many companies think they have the service covered, but they do so without having a clear idea of its efficiency. A good way to start getting things right is by using call dialers.

How does the progressive dialer work?

The progressive dialer is an automatic inbound call management system. Its job initially involves knowing how work is being done in the room and also the flow of calls. It does this on the basis of an analysis of the data concerning the contacts: call duration, number of incoming calls, answering time, etc.

 

progressive dialer how it works?

From the data, the progressive dialer launches calls to the operators that become free. Callers are simply placed on a waiting list and are answered. It is important to know that this type of system is also capable of indicating an approximate idea of how long each call should take.

The system basically designs the correct way in which the contact room should operate. The predictive dialer is usually a module compatible with the call center software. The data will always be changing until the best possible idea of customer service is obtained. Coordinators and managers can use this tool to guide the work of their operators and design strategies.

Banks, telephone companies and large businesses need it.

There comes a point when a business becomes so successful that it needs to open a large customer service department.  It will not be enough to have five or so operators, because the larger the company, the more management it will have to do. The progressive dialer works but it requires a good number of available operators.

The important thing is to have a virtual PBX with excellent features, modules and a faultless service. The progressive dialer is just one of many tools in favor of the entrepreneur.

Having a successful, influential and high-selling company always implies more investment and strategy. Not taking on the natural and justified demands of the clientele always has negative effects. The prices of an insufficient or poorly planned management are the loss of customers, the strengthening of the competition and with it, the decrease of profits. A good call center that offers an efficient service will solve many problems.

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WebRTC line and the change of the call center

In the past, not all companies had large call centers. The reason is that in order to set up large call center departments it was necessary to bill well. Establishing such an office used to be costly. Fortunately, the advent of the WebRTC line lowered communications costs considerably.

That same structure is still in place in many companies today. To be sure, not upgrading the call center goes far beyond useful, modern modules. Maintaining an old-fashioned call center is just as costly as before. Even if it is a planned expense in the budget, it could be reduced considerably.

The WebRTC line: Why is it cheaper?

The traditional call center consisted of a rather complex installation. This included servers, connection accessories and specialized software. At the same time, installing a physical server generated maintenance costs, the payment of system engineers and a lot of space that had to be adapted.

 

Neotel's webrtc line

To this must be added the telephone fees charged by the usual telephone companies. Of course, this business model required a large investment. With the introduction of the WebRTC line, everything became simpler, since communications are made via the Internet. This system is the one that allows opening chats and videoconference rooms through web pages and social networks.

Companies such as Neotel have adapted this new technology to support the entire service through call center software. Once hired, the company no longer needs a physical server because all the data is stored virtually. This, in turn, reduces the cost of paying for specialized personnel or installations.

The cost of calls also goes down

Another advantage of the WebRTC line is that communication costs also go down. It is not the same to pay for telephone line services as it is to pay a company that offers a virtual PBX. Telephone communications migrate to the Internet and this makes them much cheaper.

The whole system through an interface that does not even require complex installations. The operators have users from which they enter and carry out their management.  The only thing needed to answer or make calls is a device connected to the Internet. This means that the call center could normally operate from outside its own premises, further reducing costs thanks to IP telephony.

The best part is that the company can more easily access such modern communication modalities as videoconferencing. In addition to the savings, modern, useful and easy-to-use modules and functionalities have been added. Among these are the predictive and progressive dialer, robot call, signaling and other elements that will facilitate customer service.

All teleoperator management is subject to monitoring and the system provides managers and coordinators with statistics to improve their work. Undoubtedly, incorporating the WebRTC line into the call center is a priority.

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What you gain by having innovative call center software

There are companies that do not have large customer support rooms and still look for a novel call center software. The reason is simple: this is a tool that provides the basis for countless useful tasks and functions. It’s not just about managing telephone communication because in fact this program provides companies with a world of possibilities.

Contact center companies sometimes spend a lot of time to update their communication managers. The worst thing is that when they manage to do so, there are often already new tools, modules or mechanisms that are easier to use.

Today’s call center software

 

call center software

The call center software of the past allowed to connect several operators under the management of a coordination. All the data was stored on large and unmanageable servers. This implied the hiring of IT engineers and an enormous expense.                              This structure, which is not the most economical, is still in place in many customer service centers.

These obsolete systems are less able to incorporate automated modules. Today, the virtual PBX does the same thing, with less maintenance costs, less staff, less weight on the system and with greater advantages. All data is backed up on dedicated or shared servers that are not even within the companies.

When there is no update it is normal to see digital marketing departments exhausting outdated lists of customer phone numbers. All that is nowadays much simpler, more productive and the best thing is that it generates savings. All that is needed is to use IP telephony and an innovative software that operates in the cloud such as Neotel’s.

Current call center software modules

Automated call launchers are a tool that few companies use to their advantage. These allow to automate both inbound and outbound call handling. One of these is the predictive dialer that allows mapping all customer behavior and ensures a planned service. Coordinators will have statistics that will allow them to plan all the work.

With the progressive dialer, outbound call campaigns can be planned. Another of today’s major modules is the call robot. With this, a recorded message is programmed to reach large lists of customers with the message you want to broadcast. All this means that having an innovative call center software means having a tool that brings users closer to the company.

It is also important to know the other services that the company offering the call center service in the cloud has. Some simply install software and offer an expensive call service. In the case of the most advanced companies, the services compatible with the virtual PBX are really efficient. IVR, signaling, bulk SMS, among others. Undoubtedly, adapting generates greater productivity and management facilities.

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Private label PBX and other businesses you can do with Neotel

Communications companies that offer virtual PBX work with commercial companies, call center departments, banks and similar businesses. However, some companies have promotions and services that allow others to sell VoIP telephony services, as is the case of Neotel. This can be a great opportunity for many, because it enables the creation of private initiative.

Nowadays it is possible to start one’s own business with small investments. The figure of the intermediary has become popular and is often of benefit to large companies and also to private individuals. The goal: to generate more customers and for everyone involved to gain something.

White label PBX: create your own VoIP telephony company

The white label PBX is a commercial line created by Neotel for people who want to make their own VoIP telephony company. Entrepreneurs simply create their company and offices to offer the services offered by the communication company. In short, they acquire all the equipment, facilities and programs they need to extend the call center software services to others.

 

private label pbx

The entrepreneur basically extends Neotel’s services to his clients but under his own company name. He simply acquires facilities to negotiate with other companies, generating economic gains. The new company becomes a wholesaler easily, quickly and with a fairly moderate investment. It does not matter where in the world the person who hires this service is located.

The entrepreneur also acquires a White Label PBX Software with which he can operate. This not only allows to offer VoIP telephony services to other companies, but also to generate other businesses. For example, it is feasible to help other companies to create their customer services or even offer this type of service as an outsourced company.

Another option is the IP telephony distributors

If, on the other hand, the person does not want to create a company and does not have capital, he/she can also be an IP telephony distributor. The only thing to do in this case is to contact Neotel and request a permit to work as an intermediary. The person becomes a salesperson who offers IP telephony and VoIP PBX service to other companies. This is very similar to what catalog vendors do, but with more profitable returns.

IP telephony resellers can offer the service to any company and make money by basically being a middleman. Those who have worked in this way with other products usually have many contacts, which is usually an advantage. Individuals do not need to make an investment and simply become multipliers of the service. For each new customer a profit is established and Neotel takes care of the installations and equipment.

With the white label PBX and IP telephony distributors can generate a stable income. Entrepreneurs and freelancers have an excellent option in these two lines of business offered by Neotel.

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What is the IP telephony reseller business like?

Selling never goes out of fashion and there is a market for every product offered. One business that is booming is that of IP telephony distributors. The role of those who are oriented to this commercial activity goes beyond selling products and services. In fact, the existence of this occupation allows companies to update their communication skills.

 

VoIP distributors

There are many companies that are still anchored to obsolete technologies and this really affects their operations. Today’s solutions save money, resources, space, personnel and tend to be much more efficient. It only takes one person to offer the new features and that some business owner or entrepreneur understands the world of possibilities available to them. This is the job of the VoIP distributor

IP Telephony Resellers: Selling products and services

The most advanced communication companies are responding to new business structures to expand their market. By contracting IP telephony distributors they are able to expand their business in a profitable way for the company and the consultant. The horizontality allows both parties to generate money and customers without much investment or effort. The VoIP reseller is basically an intermediary, between firms interested and offering the virtual PBX service.

The IP telephony distributor usually offers two things to potential customers: products and services. IP telephony requires call center software and a whole digital platform to establish the communication system based on Internet connections. Companies offer modules, WebRTC line and a set of applications that can be very useful for companies beyond their field.

But at the same time, it also becomes a potential promoter of necessary products for the client when entering this new technology. For example, a company interested in getting into this technology for communication may need VoIP phones. Distributors have the task of making the potential buyer understand the benefits of each of the functions and equipment related to IP telephony.

Any company is a potential customer

IP telephony is beneficial for any type of business or enterprise. Everything that a private initiative spends on calls, servers and communication devices can be saved with these solutions. No matter if it is a store, a call center department or a clinic: everyone needs communication at a lower cost.

An IP telephony distributor develops a profile similar to that of a health visitor. Their job is to present a new solution to business owners and retailers that will lower their cost structure and benefit their customer service. There are many ways to get appointments and expand the customer base. This type of service can even be promoted through the social networks we all know.

This line of business can be very beneficial for individuals depending on the company with which you decide to start the distribution. The Neotel distributor for example has the support provided by an innovative and prestigious company on the Internet and in the market. Everything is very simplified and basically the company is in charge of installing the call center software and its modules once the business is completed.

Neotel

Why is it important to integrate virtual PBX with third-party software?

Call center software has evolved a lot even though many contact rooms remain technologically static.  Today’s customer service department is much faster, simplified and the operator has tools that streamline the work.  For example, integrating virtual PBX with third-party software is one of those advances that cannot be ignored. The advantages of integration are noticeable in performance.

 

One of the problems that many call center departments have is that they need several tools to function. The operator must learn to use different programs that will be indispensable in their management.  The result of this is slower learning and management and this always tends to affect the overall performance of the room.

Integrating virtual PBX with third-party software: What is it?

In the past, an operator had to open up to five different applications on his computer. For example, a bank customer service agent will need to open his softphone, the banking system, one or more claims software and so the list grows. This seems normal and in the long run employees get used to it, but things are much simpler nowadays.

Imagine if this employee could open all his applications in a single integrated program.  This is precisely what integrating a virtual PBX with third-party software is all about. Basically, it is to have a virtual PBX in which you can integrate all the digital tools needed to work in the call center or office. All the answers and solutions would be available in a single program that brings them together.

With the integration, the operator only learns to use a macro program perfectly coupled, easy to use and part of the same logic. Of course, specialized software and virtual PBXs adapted for this type of unification are often available for this purpose. The simplification involved in this system seems minimal, but it improves work productivity.

Some advantages of integrating virtual PBX with third-party software

The first is that this allows having more useful tools within a single one. Thus, an operator can have more modules and tools designed for customer service or telephone marketing. For example, in addition to their softphone, they can integrate a videoconferencing application, which is currently very popular in the business world.

Secondly, the training of new operators is simplified. One of the challenges that exist in every call center is for its most novice workers to master each tool they use in their work. This usually takes time, especially when each application is diametrically different. Integrating everything into a single platform is didactic and the operator integrates faster.

Nowadays it is possible to integrate virtual PBX with third-party software that are traditionally used in the company. Having this capability means gaining versatility and technological changes will not be so traumatic for the staff. This allows us, for example, to update the call center system without having to stop using other applications due to a compatibility problem.  Companies like Neotel offer this adaptation without too many problems and at a beneficial cost.

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Contracting a 900 line: unifying the company’s numbers

Publicizing a company involves organizing various aspects related to its products and services. Advertising goes beyond commercials or the management of social networks. For example, telephone numbers can be more than a means to serve customers, they can be a significant part of the company’s image. Hiring a 900 line allows you to simplify commercial communication and give greater diffusion to the company without much effort.

 

contracting a 900 landline

Having a unique contact number and keeping it over time ends up becoming a network to catch new customers. Brands that have characteristic elements that are easy to remember have better opportunities than their competitors. The ability to attract new customers increases because you have a presence that is internalized even by people who are not familiar with the product.

Companies with many phone numbers sell less

Before social networks, it was normal to see companies that had good advertising but were inaccessible to the public. People suddenly managed to remember the brand and when trying to locate the contacts it was simply impossible to access them. It was very common to call the telephone operator to look for information and get up to four different numbers. In the end, this generated a great distance between the company and the customer, who ended up looking for another alternative.

Even today there are companies with several registered numbers and when a person calls, they are simply suspended. This represents a big problem not only in terms of customer service, but also in terms of image. Trying to make contact with a company and not finding it is discouraging sales. The company loses visibility and if the competition is easy to access, it simply has the upper hand.

On the contrary, hiring a 900 line is to give the potential customer a key that allows him to get in touch with the products offered. The mere fact of having this telephone prefix can help people learn the number, even without realizing it.

The advantages of contracting a 900 line

Many firms make advertising audiovisuals where the center of the publicity is their customer service number. Their managers know that this will allow more people to get in touch with the product offered. The 900 prefix has the particularity that it makes people learn the number faster. Everything is controlled by the call center software and calls will be forwarded to all operators.

Another positive aspect of hiring 900 lines is that they are free for callers. This implies an extra motivation and unconsciously the customer will prefer to call companies that offer this possibility. What the company pays is repaid with the large number of new sales and business that will be closed as a result of this adjustment. The important thing is to find telephone companies that have a low cost per minute as is the case with Neotel.

The minutes of a 900 line are cheap and in the end the companies do not invest too much. Unifying the numbers into one will allow that single number to become a powerful advertisement in itself. The best companies that offer virtual pbx usually have this service for businessmen. It is not an expense but a good investment.

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Companies save operating costs through mobile rates

Having a business is not easy and contrary to what it may seem, there are many calculations to be made. Especially at the beginning, it is very important to reduce costs, understanding that the capital is usually small. Reviewing finances and the use of money is fundamental. That is why it is important to evaluate issues such as the cost of mobile rates for internal communication.

The problem for many entrepreneurs is that they spend a lot of money on things that could be cheaper. The search for offers and low prices is a priority in order to be able to assume other more priority operating expenses. In addition, there are communications companies with excellent service at a very low cost.

Mobile tariffs: The mistake of looking for the same companies

In all countries there are two or three large communications companies that are the best known in the market. However, there are usually countless companies that offer mobile rates that are even more convenient than the best known companies. The job of the entrepreneur is precisely to look for options that are of good quality at the lowest cost.

 

mobile rates Neotel

To do so, it is only necessary to do some research on the Internet and check the plans offered by each company. A first reading will allow you to unload the most expensive ones and other options that are simply not convenient. Those who check cell phone rates carefully understand that there are features from which many plans differ.

The important thing is not to be fooled by bombastic names and television commercials. There are little-known companies with good prices and others that may only be known on the Internet. Neotel is an example that there are many proposals of great quality and at a much lower cost compared to the usual. It is not just a matter of looking at the cost per minute, but to review everything that each company offers in a critical way.

What aspects can be reviewed?

Mobile tariffs have different plans and ways of offering service to customers. This can go far beyond what your virtual PBX looks like. It is always important to review unlimited minutes plans not only in their overall cost, but in the services the user gets.

Added to this, it is always crucial to check how many GB the company offers for the Internet connection. This is important for companies working with call center software hosted in the cloud. If the calls and the rest of the communication are made via WebRTC Line, it will always be essential to check the data limit and its cost. Everything will also depend on the flow of calls made or the number of operators used by the company.

Nowadays it is very positive to contract companies that do not oblige the client to assume a permanence commitment. There are companies that have mobile tariffs that actually seem very cheap at the beginning, but that later represent a problem for the user. When they impose a permanence period, they basically force the contracting party to stay with the service beyond meeting expectations.

Choosing the most favorable mobile tariff for the company is a job that requires attention. You can get very good plans, of quality and at low cost, but it is always good to search. The advice: avoid trusting companies by name and study what each one has to offer.

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The versatility of working with virtual fax

Companies that have the most advanced technological solutions are at the forefront and have a comparative advantage. This is because their functions are performed more efficiently, but also because this makes them more versatile. For example, having a virtual fax module allows us to negotiate and strengthen ties with any company, beyond technological updating.

 

virtual fax

There is a reality that not all companies and customers are up to date. This is a weakness for companies whose processes are based on state-of-the-art technology. What happens in the end is that many business opportunities are lost due to incompatibility in services. In truth, a good business is one that adapts to as many situations as possible.

The advantage of virtual fax

The virtual fax allows a company to connect with partners and customers of different generations. There are thousands of companies in the world that still work with fax technology, using this medium for many of their procedures. These are entities that, although they have not been updated, have capitalization and offer advantages over other partners or suppliers. Therefore, this module facilitates communication beyond technological or generational gaps.

Imagine working with a company run by people in their 60s or 70s who don’t know how to handle email. It is likely that they have better prices or something that is useful to us, so it is convenient to work with this group. This creates a problem with passing paperwork and completing paperwork right off the bat. Many companies have to forego these opportunities because of the technology gap.

There is also the case of customers who do not know how to send an e-mail or carry out a procedure on a web page. Companies lose many users due to the complicated procedures they offer to people who are not familiar with new technologies. The result: a rocky, tiring and not very fluid commercial activity. The virtual fax is precisely one of those systems that allows us to integrate old technologies.

Virtual fax How does it work?

Virtual fax is a module that allows the company to send faxes from e-mail. For this purpose, an easy-to-install configuration is used, with which each email is sent to the physical fax without major difficulties. Basically, any device associated with a virtual PBX can perform this type of communication.

The virtual fax also allows other people to send their faxes from your machine and have them sent to email. To do this, the company offering the service only needs to assign a number that will be dialed by anyone who wants to send a fax. If someone says that they can only send documents this way, we just provide them with this number and the matter is solved.

Companies that offer call center software services such as Neotel also provide this module. The virtual fax opens doors to many customers and business partners through versatile and adaptive communication. It seems like a simple tool, but it is very useful in business and customer service.

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