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mobile pbx

Mobile PBX: the ally of independent distributors

It is currently fashionable to work as a freelance distributor and marketer to generate extra income. This trend is part of the collaborative economy and it works for many. However, one of the drawbacks faced by those who venture into the world of «independent sales» is informality. Fortunately, there are resources such as the mobile switchboard that add seriousness to each call.

In the world of sales, the most important thing is the credibility of both the product and the salesperson. Therefore, it is important to plan everything surrounding the sale itself. Independent distribution relies heavily on the seriousness that the potential consumer sees in the transaction. This is precisely what is achieved when the mobile PBX is incorporated.

What can the mobile PBX achieve in a sale?

The mobile virtual pbx is a module that allows to have the call center functionalities inside a Smartphone. That is to say, by using it you can put a call on hold, transfer, retrieve and perform similar functions. This facilitates both the control of the call and the correct maintenance of the conversation.

 

mobile virtual pbx

Corporate sales departments have all these functionalities through call center software. What the mobile PBX allows is to incorporate these functions to any cell phone. This allows the salesperson to be able to search for information, connect the user with the company and so on. All of this adds up to better communication and more effective and empathetic responsiveness.

But the use of the mobile PBX also generates credibility and reliability for the independent salesperson. The ability to be able to have functions that are typical of contact with companies recreates a professional environment. If, in addition to this, the salesperson adds institutional parlance, such as mentioning the name of the company, communication improves. People tend to trust more when they feel they are communicating with a company employee.

A support for the distributor and the company

Nowadays it is very common to see companies with plans to seek independent distributors. The case of food supplements or cosmetics is well known, but there are also technology companies doing this. For example, Neotel offers commercial facilities for IP telephony distributors. When this type of vendor uses a mobile PBX, it enhances the possibility of closing sales.

Companies could provide the mobile PBX module to their distributors to project their credibility. Selling from informal dialogues is not the same as selling using professional tools and having customers notice it. Potential buyers will quickly know that behind every independent there is a company behind it.

The objective is also to project security and the idea that there is no fraud in the business. This will represent a competitive advantage over other vendors or companies offering similar plans. The result of credibility: commissions for the distributor and business expansion for the company. Undoubtedly, this is a module that evokes the benefits of the virtual PBX in any Smartphone.

WebRTC line: goodbye to telephone companies

Companies spend vast sums of money to large telephone emporiums to ensure communication. Business plans are expensive and quality is not always assured. The truth is that communications have changed and that old scheme is being overcome. The WebRTC line is here to stay and several entrepreneurs are already migrating.

The WebRTC line concept seems to be a complex matter handled only by computer engineers. To tell the truth, all people are unconsciously handling this technology on our Smartphones. For example, when you enter a virtual classroom or videoconference through Apps, you are using this system. Now, every company can have its own communication system based on VoID telephony.

What is WebRTC?

The WebRTC line is a structure that allows the creation of online communication systems from web pages. The applications that allow video calls and videoconferences are currently based on this technology created by Google. This has allowed the creation of innovative softphones for call centers and internal business communication.

 

webrtc line

This system has allowed the creation of communication tools by companies such as Neotel. The important issue of this technological evolution is that it allows quality communication, more fluid and very cheap. The latter is due to the fact that now calls do not depend on telephone lines and corporations. Today, all video and non-video calls can be supported by a broadband Internet connection.

The WebRTC line can be installed in the virtual PBX. Employees simply open an application where the softphone is located and call anywhere in the world. They can do this from the office, but they can also access the system using their personal devices. More advanced services such as Neotel’s do not require complex installations because everything is managed from the Internet.

Outperforming traditional telephone companies

With the WebRTC line, communication can be guaranteed on the company’s private network through the use of PBX. From this point on, a company’s employees can use the softphone anywhere in the world. What they need in any case is a program profile, a device and an Internet connection.

The best thing is that the new communication companies offer their own plans in minutes and data. This opens up a world of possibilities as each company offers its own call center software, modules and plans at different costs. The entrepreneur only has to look for the proposal that best suits the needs of his company. This is a competitive market with many options for the contractor.

The vital thing is to understand how important it is to adapt the business work to the benefits of the WebRTC line. Later the company can invest in IP telephony devices, but this is not entirely necessary. Having an Internet connection is all that is needed to reduce costs and revolutionize customer service.

Virtual PBX: quality call center supported by third parties

One of the most costly expenses faced by large companies is the opening of a call center. For many managers, it is an obligation that arises as a result of commercial success. The biggest problem lies in the investment that must be made in terms of facilities, equipment, software and personnel. Fortunately, serving customers is much simpler, more efficient and cheaper thanks to the virtual PBX.

But… What is a virtual PBX and how does it work? This seems a complicated concept if you look at it from the basis of the traditional call center.  However, incorporating this new system and managing it is even easier. Below, we will explain what this concept is all about, which is so beneficial for entrepreneurs.

What is a virtual PBX and how does it work?

 

virtual pbx

The switchboard is basically a system that interconnects all business communication. From it, teleoperators and coordinators can manage, control and tailor the interaction with customers for their attention. To do this, the traditional call center relied on servers, computers, interconnection equipment, software and a corps of IT engineers. All this is synonymous with a lot of money.

The virtual PBX simply integrates all those elements necessary for communication in a non-physical way. It sounds complicated at a technological level, but the best part of it is that the contracting company does virtually nothing. In other words, it is a service handled by a communications company such as Neotel and it is there ready to simply work.

What characterizes the virtual PBX is that the entire system is hosted on third-party servers. The hosting of the data is done through the cloud service and everything is done by the contracted company. In short, the company has its own call center office and is only in charge of customer service, charging or selling services.

What is the best virtual PBX?

Knowing what a virtual switchboard is, it is important to understand which one has the best features. In reality, this usually depends on the needs of each company. Of course, the type of service and its cost will also depend on these requirements, which are different in each venture or company.

The best virtual PBXs are innovative and allow the integration of innovative modules. Automation is the order of the day because it allows to solve problems and expand the range of the business. Robot call, predictive dialer, sending mass sms, among others. In short, the best services are versatile and have easy-to-use call center software.

Services or tools that used to be hired individually are nowadays integrated to the virtual PBX. All communications are carried out using VoIP telephony, which means that calls are made over the Internet. Of course, this feature also allows the contracting company to save a little more. That said, we can only recommend the purchase of this type of service.

Neotel

Practical uses of the robot call in a company

Automated modules are covering almost every area of today’s business. Every day a new tool appears that does certain jobs with just a single programming. Customer service is no exception, and there are entire processes that can be completed without the involvement of a telephone operator. Precisely, the robot call allows to communicate with the user without the use of human resources.

The robot call allows you to compose messages that are then narrated by an artificial voice. A speech is simply written and the system is programmed to launch calls to a list of customers. When the receiver answers the call, it listens to the information that the company wants to notify.  Now… What is the purpose of this functionality offered by the virtual PBX of companies like Neotel?

Let your customers know about new offers and services.  

 

robot call

The advantage of automating some functions from call center software is that the work is better organized. It does not make sense to direct a group of operators to do promotions, if they are needed to process claims. When the staff is small and the level of incoming calls is large, using the call robot for promotions is an excellent solution.

With the robo call, customers can be informed about special or new offers and promotions. This type of robotic narration can introduce the customer to what’s new in less than a minute. The message can be complemented with the company’s slogan or some kind of empathetic expression with the users.

Another excellent use of the robot call is the promotion of new services offered by the company. This happens very often with telephone companies when they have new plans or rates. In fact, this tool can be used to prepare the customer for the establishment of new prices.

Robot call as a voice for the institutional message

The robot call can also be used to promote a new way of doing business with the company. For example, it can be used to announce the creation of a web page, or a new automated management system for the customer. It is even possible to remind users of the contact numbers in case of any eventuality.

Special contingencies can also be addressed through robot call messages. If there is a technical failure with a service provided or in the call center itself, a narrated notification can be passed on. Any situation that generates discomfort can be notified and this will bring peace of mind to the clientele. In this way, users will know that the company is aware of a failure and that it will work to solve it and compensate those affected.

Any generic message that you want to notify a large group of customers can be communicated through this module. Basically, it is a call launcher but unlike the predictive or progressive dialer, in this one an operator speaks. There are modules that invite the user to press a button to contact the operators. Undoubtedly, this is a resource that cannot go unnoticed.

progressive dialer how it works?

Progressive dialer: ideal for mass customer service

Large service providers often have a problem with their success.  This is the need to ensure efficient means of servicing the large flow of customers. Of course, doing so requires a good investment, hiring of personnel and planning for the management of this work. Precisely, the predictive dialer is a tool that allows to plan the work.

Managing a call center, especially at the beginning, is a titanic task. This is more complex if the business is large and many customers and users must be served. Many companies think they have the service covered, but they do so without having a clear idea of its efficiency. A good way to start getting things right is by using call dialers.

How does the progressive dialer work?

The progressive dialer is an automatic inbound call management system. Its job initially involves knowing how work is being done in the room and also the flow of calls. It does this on the basis of an analysis of the data concerning the contacts: call duration, number of incoming calls, answering time, etc.

 

progressive dialer how it works?

From the data, the progressive dialer launches calls to the operators that become free. Callers are simply placed on a waiting list and are answered. It is important to know that this type of system is also capable of indicating an approximate idea of how long each call should take.

The system basically designs the correct way in which the contact room should operate. The predictive dialer is usually a module compatible with the call center software. The data will always be changing until the best possible idea of customer service is obtained. Coordinators and managers can use this tool to guide the work of their operators and design strategies.

Banks, telephone companies and large businesses need it.

There comes a point when a business becomes so successful that it needs to open a large customer service department.  It will not be enough to have five or so operators, because the larger the company, the more management it will have to do. The progressive dialer works but it requires a good number of available operators.

The important thing is to have a virtual PBX with excellent features, modules and a faultless service. The progressive dialer is just one of many tools in favor of the entrepreneur.

Having a successful, influential and high-selling company always implies more investment and strategy. Not taking on the natural and justified demands of the clientele always has negative effects. The prices of an insufficient or poorly planned management are the loss of customers, the strengthening of the competition and with it, the decrease of profits. A good call center that offers an efficient service will solve many problems.

Neotel

WebRTC line and the change of the call center

In the past, not all companies had large call centers. The reason is that in order to set up large call center departments it was necessary to bill well. Establishing such an office used to be costly. Fortunately, the advent of the WebRTC line lowered communications costs considerably.

That same structure is still in place in many companies today. To be sure, not upgrading the call center goes far beyond useful, modern modules. Maintaining an old-fashioned call center is just as costly as before. Even if it is a planned expense in the budget, it could be reduced considerably.

The WebRTC line: Why is it cheaper?

The traditional call center consisted of a rather complex installation. This included servers, connection accessories and specialized software. At the same time, installing a physical server generated maintenance costs, the payment of system engineers and a lot of space that had to be adapted.

 

Neotel's webrtc line

To this must be added the telephone fees charged by the usual telephone companies. Of course, this business model required a large investment. With the introduction of the WebRTC line, everything became simpler, since communications are made via the Internet. This system is the one that allows opening chats and videoconference rooms through web pages and social networks.

Companies such as Neotel have adapted this new technology to support the entire service through call center software. Once hired, the company no longer needs a physical server because all the data is stored virtually. This, in turn, reduces the cost of paying for specialized personnel or installations.

The cost of calls also goes down

Another advantage of the WebRTC line is that communication costs also go down. It is not the same to pay for telephone line services as it is to pay a company that offers a virtual PBX. Telephone communications migrate to the Internet and this makes them much cheaper.

The whole system through an interface that does not even require complex installations. The operators have users from which they enter and carry out their management.  The only thing needed to answer or make calls is a device connected to the Internet. This means that the call center could normally operate from outside its own premises, further reducing costs thanks to IP telephony.

The best part is that the company can more easily access such modern communication modalities as videoconferencing. In addition to the savings, modern, useful and easy-to-use modules and functionalities have been added. Among these are the predictive and progressive dialer, robot call, signaling and other elements that will facilitate customer service.

All teleoperator management is subject to monitoring and the system provides managers and coordinators with statistics to improve their work. Undoubtedly, incorporating the WebRTC line into the call center is a priority.

Neotel

What you gain by having innovative call center software

There are companies that do not have large customer support rooms and still look for a novel call center software. The reason is simple: this is a tool that provides the basis for countless useful tasks and functions. It’s not just about managing telephone communication because in fact this program provides companies with a world of possibilities.

Contact center companies sometimes spend a lot of time to update their communication managers. The worst thing is that when they manage to do so, there are often already new tools, modules or mechanisms that are easier to use.

Today’s call center software

 

call center software

The call center software of the past allowed to connect several operators under the management of a coordination. All the data was stored on large and unmanageable servers. This implied the hiring of IT engineers and an enormous expense.                              This structure, which is not the most economical, is still in place in many customer service centers.

These obsolete systems are less able to incorporate automated modules. Today, the virtual PBX does the same thing, with less maintenance costs, less staff, less weight on the system and with greater advantages. All data is backed up on dedicated or shared servers that are not even within the companies.

When there is no update it is normal to see digital marketing departments exhausting outdated lists of customer phone numbers. All that is nowadays much simpler, more productive and the best thing is that it generates savings. All that is needed is to use IP telephony and an innovative software that operates in the cloud such as Neotel’s.

Current call center software modules

Automated call launchers are a tool that few companies use to their advantage. These allow to automate both inbound and outbound call handling. One of these is the predictive dialer that allows mapping all customer behavior and ensures a planned service. Coordinators will have statistics that will allow them to plan all the work.

With the progressive dialer, outbound call campaigns can be planned. Another of today’s major modules is the call robot. With this, a recorded message is programmed to reach large lists of customers with the message you want to broadcast. All this means that having an innovative call center software means having a tool that brings users closer to the company.

It is also important to know the other services that the company offering the call center service in the cloud has. Some simply install software and offer an expensive call service. In the case of the most advanced companies, the services compatible with the virtual PBX are really efficient. IVR, signaling, bulk SMS, among others. Undoubtedly, adapting generates greater productivity and management facilities.

Neotel

Private label PBX and other businesses you can do with Neotel

Communications companies that offer virtual PBX work with commercial companies, call center departments, banks and similar businesses. However, some companies have promotions and services that allow others to sell VoIP telephony services, as is the case of Neotel. This can be a great opportunity for many, because it enables the creation of private initiative.

Nowadays it is possible to start one’s own business with small investments. The figure of the intermediary has become popular and is often of benefit to large companies and also to private individuals. The goal: to generate more customers and for everyone involved to gain something.

White label PBX: create your own VoIP telephony company

The white label PBX is a commercial line created by Neotel for people who want to make their own VoIP telephony company. Entrepreneurs simply create their company and offices to offer the services offered by the communication company. In short, they acquire all the equipment, facilities and programs they need to extend the call center software services to others.

 

private label pbx

The entrepreneur basically extends Neotel’s services to his clients but under his own company name. He simply acquires facilities to negotiate with other companies, generating economic gains. The new company becomes a wholesaler easily, quickly and with a fairly moderate investment. It does not matter where in the world the person who hires this service is located.

The entrepreneur also acquires a White Label PBX Software with which he can operate. This not only allows to offer VoIP telephony services to other companies, but also to generate other businesses. For example, it is feasible to help other companies to create their customer services or even offer this type of service as an outsourced company.

Another option is the IP telephony distributors

If, on the other hand, the person does not want to create a company and does not have capital, he/she can also be an IP telephony distributor. The only thing to do in this case is to contact Neotel and request a permit to work as an intermediary. The person becomes a salesperson who offers IP telephony and VoIP PBX service to other companies. This is very similar to what catalog vendors do, but with more profitable returns.

IP telephony resellers can offer the service to any company and make money by basically being a middleman. Those who have worked in this way with other products usually have many contacts, which is usually an advantage. Individuals do not need to make an investment and simply become multipliers of the service. For each new customer a profit is established and Neotel takes care of the installations and equipment.

With the white label PBX and IP telephony distributors can generate a stable income. Entrepreneurs and freelancers have an excellent option in these two lines of business offered by Neotel.

Neotel

What is the IP telephony reseller business like?

Selling never goes out of fashion and there is a market for every product offered. One business that is booming is that of IP telephony distributors. The role of those who are oriented to this commercial activity goes beyond selling products and services. In fact, the existence of this occupation allows companies to update their communication skills.

 

VoIP distributors

There are many companies that are still anchored to obsolete technologies and this really affects their operations. Today’s solutions save money, resources, space, personnel and tend to be much more efficient. It only takes one person to offer the new features and that some business owner or entrepreneur understands the world of possibilities available to them. This is the job of the VoIP distributor

IP Telephony Resellers: Selling products and services

The most advanced communication companies are responding to new business structures to expand their market. By contracting IP telephony distributors they are able to expand their business in a profitable way for the company and the consultant. The horizontality allows both parties to generate money and customers without much investment or effort. The VoIP reseller is basically an intermediary, between firms interested and offering the virtual PBX service.

The IP telephony distributor usually offers two things to potential customers: products and services. IP telephony requires call center software and a whole digital platform to establish the communication system based on Internet connections. Companies offer modules, WebRTC line and a set of applications that can be very useful for companies beyond their field.

But at the same time, it also becomes a potential promoter of necessary products for the client when entering this new technology. For example, a company interested in getting into this technology for communication may need VoIP phones. Distributors have the task of making the potential buyer understand the benefits of each of the functions and equipment related to IP telephony.

Any company is a potential customer

IP telephony is beneficial for any type of business or enterprise. Everything that a private initiative spends on calls, servers and communication devices can be saved with these solutions. No matter if it is a store, a call center department or a clinic: everyone needs communication at a lower cost.

An IP telephony distributor develops a profile similar to that of a health visitor. Their job is to present a new solution to business owners and retailers that will lower their cost structure and benefit their customer service. There are many ways to get appointments and expand the customer base. This type of service can even be promoted through the social networks we all know.

This line of business can be very beneficial for individuals depending on the company with which you decide to start the distribution. The Neotel distributor for example has the support provided by an innovative and prestigious company on the Internet and in the market. Everything is very simplified and basically the company is in charge of installing the call center software and its modules once the business is completed.

Neotel

Why is it important to integrate virtual PBX with third-party software?

Call center software has evolved a lot even though many contact rooms remain technologically static.  Today’s customer service department is much faster, simplified and the operator has tools that streamline the work.  For example, integrating virtual PBX with third-party software is one of those advances that cannot be ignored. The advantages of integration are noticeable in performance.

 

One of the problems that many call center departments have is that they need several tools to function. The operator must learn to use different programs that will be indispensable in their management.  The result of this is slower learning and management and this always tends to affect the overall performance of the room.

Integrating virtual PBX with third-party software: What is it?

In the past, an operator had to open up to five different applications on his computer. For example, a bank customer service agent will need to open his softphone, the banking system, one or more claims software and so the list grows. This seems normal and in the long run employees get used to it, but things are much simpler nowadays.

Imagine if this employee could open all his applications in a single integrated program.  This is precisely what integrating a virtual PBX with third-party software is all about. Basically, it is to have a virtual PBX in which you can integrate all the digital tools needed to work in the call center or office. All the answers and solutions would be available in a single program that brings them together.

With the integration, the operator only learns to use a macro program perfectly coupled, easy to use and part of the same logic. Of course, specialized software and virtual PBXs adapted for this type of unification are often available for this purpose. The simplification involved in this system seems minimal, but it improves work productivity.

Some advantages of integrating virtual PBX with third-party software

The first is that this allows having more useful tools within a single one. Thus, an operator can have more modules and tools designed for customer service or telephone marketing. For example, in addition to their softphone, they can integrate a videoconferencing application, which is currently very popular in the business world.

Secondly, the training of new operators is simplified. One of the challenges that exist in every call center is for its most novice workers to master each tool they use in their work. This usually takes time, especially when each application is diametrically different. Integrating everything into a single platform is didactic and the operator integrates faster.

Nowadays it is possible to integrate virtual PBX with third-party software that are traditionally used in the company. Having this capability means gaining versatility and technological changes will not be so traumatic for the staff. This allows us, for example, to update the call center system without having to stop using other applications due to a compatibility problem.  Companies like Neotel offer this adaptation without too many problems and at a beneficial cost.