Which solution is best adapted as a Telephony system in my company?

Among the advantages of virtual pbx over traditional ones stand out:

  • Savings

In every sense: time and cost savings.

  • Mobility

Something increasingly necessary for companies: virtual pbx offer the highest possible degree of mobility being able to make calls from any device connected to the Internet.

Virtual PBX VS Traditional PBX

Virtual pbx routes calls over the internet.

With virtual pbx, investments in expensive devices and configurations are no longer necessary. That’s where the savings lie.

 

 

virtual pbx

Virtual switchboards have come to make life easier for entrepreneurs.

Unlike traditional pbx, virtual pbx does not require complicated configurations or physical hardware machinery that occupies our space within our company.

 

How Neotel CRM can help you delight your customers

The integratedrm with the virtual switchboard is only one of the fundamental pillars that Neotel develops and offers to its customers today. Our crm is a reality right now.

If you are also interested in a reliable and robust contact center software Neotel is the solution.

 

How to choose the best crm tool

 

call center software

By working with a crm tool in our business customers gain in the following way: our company is able to collect in the crm all relevant data and information from past calls. That way, callers don’t need to repeat the whole story again and we as a company will have access to all the most important information about their case. It may not look like it, but this way you work much more productively and save a lot of time.

Agents have all customer data at their fingertips. Having this information is very useful to carry out a work of the highest quality.

 

Neotel’s crm integrated with the switchboard brings countless advantages to contact centers

The crm has advantages for both clients and agents.

Why is Neotel’s crm the answer?

The truth is that Neotel’s crm is not only good for companies. It’s also good for customers.

The Neotel crm has one card for each customer. With each call that is made with this, the crm collects all the data given by the agents for future references.

For customers, it is important that they experience the best possible experience. Several studies support this information. If a customer is satisfied with their customer experience when they contact us this will undoubtedly bring advantages. Thanks to the crm integrated in the Neotel switchboard our company will improve the customer experience at the highest level.

 

Neotel

What future for SMEs?

The digital resources of the future

1. Tailor-made management programmes

 

virtual pbx

A management software allows us to have a greater flow and control over all aspects of our company.

2. Virtual switchboards

In a few years this technology will displace the current ones as telecommunication systems in companies. With virtual PBX’s companies will save a lot of money.

 

Neotel

Make quality calls over the Internet. Save on the cost of Telecommunications and pay just what you need.

Neotel wants you to see all that IP telephony can offer your SME. Leave us your contact details and we will get in touch with you as soon as possible.

Neotel offers free telephone support 365 days a year to all its customers.

Great facilities for recharging salgo. If you have questions contact us now

telefonía ip

With Neotel’s webrtc lines you don’t need to buy any third party softphone application of dubious quality. Call for free, yes, FREE, with the Neotel webrtc line. All you need is an internet connection.

If you already have a number of your own, we will bring it to you without any problem. And if we don’t get you a new numbering

Local, national and international numbers
No surprises on the phone bill

Call at 0 cost between your extensions

It doesn’t matter how many extensions you need for your business. We can support as many as you need.

A scalable and flexible solution

A scalable and flexible solution

IP telephony provider in Spain (and worldwide)

Tips for choosing a good ip telephony provider:

– Check that it is a simple platform to manage, easy to use and intuitive.

– Check that there are no problems when it comes to calls such as cuts in communications.

 

A convenient and simple solution

This type of telephony allows you to make calls over the Internet and save a lot of money on your bills.

To make voice calls on ip you only need an ip adapter or ip phone, an internet connection and an ip telephony operator.

While ip telephony has been with us for many years has been in the last era when it has given a boost at the business level to highlight.

 

Neotel

Solutions for Call Centers around the world

Neotel’s call center is the most advanced that exists today in the market and includes many features that have beenfician day-to-day work in companies. Some of these main qualities are:

1. Calls via Internet / Web

Whether you use our webrtc lines or if you prefer customers to ask you to call them by integrating the click to call button, now Neotel makes it easier than ever to be able to connect businesses and customers.

2. Add an international or local number

Thanks to Neotel’s global service you can have a local or international number for your company. Whatever you want.

Neotel has the entire call center system with the following qualities:

 

· Agents always available

 

call center software

With the webrtc line it is possible to make calls over the Internet thanks to the web browser. With the computer’s microphone and camera it is possible thanks to webrtc technology to talk and see each other just like with a normal telephone conversation, only better. A traditional phone would not allow us for example video call option. With webrtc lines this is possible.

And much more.

 

· Advanced software for easy configuration

 

webrtc line

Neotel will offer you a login with your username and password so that you can access our entire system from a web page.

· Global Accessibility

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

sistema para call center

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

Neotel

Manage the telephone calls of your business and make the Virtual PBX the main Technology in your Telecommunications.

The Cloud Technology

The virtual pbx’s work through the voip protocol (Voice Over Internet Protocol). This, and as we have already explained in other posts, does not mean any more that the “voice” travels through the Internet.

PBXs offer a wide variety of features to their users that are not possible with physical PBXs. One of the qualities that Neotel has seen that most attracts our customers is the professional voice-over service. From 7,50 € our clients can obtain for their company a voice-over, which they can then configure in ivr mode or welcome message for example, which has been recorded in a studio without noise, by professional voice-over artists, and with different characteristics always according to the client’s needs. If you want more information about Neotel’s professional voice-over service you can visit the following link: https://www.neotel2000.com/en/professional-voice-over-service/.

However, locutions are not the only characteristic of the pbx’s in the Neotel cloud. We would like to point out that all our switchboards offer the following features:

  • You only need Internet to run your virtual pbx
  • You choose the number of extensions
  • 1 numbering included assigned or cover page
  • Flat rate to fixed rate included
  • Mobile Minutes Bonus

It also includes no additional cost:

  • Telemarketing Surveys
  • Monitoring, spying and whispering
  • Statistics of incoming and outgoing calls
  • Fixed or dynamic signalling
  • Configuration and self-management of the ivr
  • WebRTC for Internet calls. Audio and video calls

You can also add it to your virtual switchboard if you wish:

 

Send massive SMS to mobile mass SMS for companies SMS sending platform

The Neotel switchboard integrates the ACD system (“Automatic Call Distributor”) which is nothing more than a queue to monitor incoming calls. This queue is intelligent and connects automatically with the person responsible and specific to answer that call.

Neotel’s virtual switchboard allows any worker to work with the same regardless of where they are.

 

 

premium Neotel virtual call recorder

Neotel’s virtual switchboard opens a new door to the future of telecommunications.

2 outstanding features of Neotel’s Software Call Center that shorten time

Earlier in this blog we have already shown how call center software helps to reduce task times and be more productive to companies that use it.

2 ways in which Neotel’s call center helps lighten times in business tasks

IVR (Interactive Voice Response System)

A robust ivr contributes greatly to increasing agent productivity.

Instead of transmitting the call to an agent immediately, the ivr is able to segment them, attending to the first queries from the customer and before transferring the call to the agent and even in some situations resolving them by itself without the need to transfer that call.

The interactive voice response system is the first interaction that customers receive when they call a call center.

 

Call recording

Call recordings tell call center managers what customers are really looking for.

It also helps call centers better understand their customers.

With call recording, call center managers can monitor when an agent is losing a customer, for example. The recording of a call has a main function in the formation of the agents.

With the right call center software agents can perform the following actions:

 

  1. Analyze prerecorded calls.
  2. Listen to calls in real time.

If the call center managers want to improve the quality of the attention in the calls they must listen to the recordings of these.

 

call center software

Neotel offers free of charge for all its clients the module of call recording with duration of 2 months. For customers who want to store their call recordings indefinitely, Neotel offers the premium module of the virtual recorder. More information about this module here: https://www.neotel2000.com/en/premium-virtual-call-recorder/

With these two qualities of call center software companies can more intelligently optimize their times without hindering the customer experience.

 

 

premium virtual call recorder

Optimizing the time in the company means reducing it and at the same time that our agents are more productive in less time.

 

ivr

It is important to understand that in any call center, more important than considering how long agents need to be talking, would be to analyze whether that time is really as productive as possible or not.

Advantages of a wireless control unit

Advantages of having a wireless switchboard in the company

It’s all in the cloud

Neotel is always at the forefront of the latest technologies in switchboards.

 

virtual pbx

The sale of equipment from the old switchboards means an unnecessary outlay with the switchboard in the Neotel cloud.

Today we are all more than used to working ‘in the cloud’. We save from our contacts, photos, notes, videos, etc.. Everything passes through the cloud on the Internet. Why not migrate the switchboard too?

The virtual pbx means: calls without interruptions, with high quality and being able to be anywhere.

 

Better sound quality

Today’s connections allow for maximum call sound quality.

Stability and security

The Neotel Cloud Switchboard is the most stable and secure on the market today. If you are in doubt whether to hire Neotel or not, we invite you to contact us, and try our switchboard completely free and without any future commitment.

Among the main qualities that have the switchboards in the cloud always stands out that the cables disappear.

 

Neotel and Legroup in the race for a healthy lifestyle!

Neotel is a leading provider in the Virtual Telephony sector for companies, supporting Sport with Legroup, group training and running in Malaga.

If you are interested in getting the best coach to help you improve, look no further because Neotel has already found him!

Legroup is Malaga’s first personalised training group run by two specialist coaches. At Legroup they are dedicated to carrying out personalised trainings with the optimum loads according to your level and your objectives and to guiding and controlling them, contributing the experience of Legroup as athletes and coaches gathered in more than 20 years dedicated to athletics. Don’t hesitate and run to get in shape with Legroup now. Find out more about Legroup on their website.

 

Attract and retain customers through call centers and virtual switchboards

The adaptation of the already obsolete physical switchboards to the cloud has meant a next evolutionary step in the communications and relations of the companies for/with their clients.

When talking about call centers and virtual pbx’s it is necessary to mention Google’s webrtc technology. Neotel bets on the integration of webrtc lines for companies. With a webrtc line, in the end what you get is the possibility of making and receiving calls from any device connected to the Internet, as if it were a physical phone, only without the need to buy any terminal.

webrtc line

Contact us and ask a question about Neotel’s webrtc technology

Contact us and ask a question about Neotel’s webrtc technology