Neotel

5 telephony tools that every company should know

The following tools will be used in both large and small companies. They are the tools that we consider “a must”.

With these tools we are going to be more productive, improve the general satisfaction of our customers and increase our sales.

Below we comment on what each of these tools consists of:

 

1. Predictive Dialer

The predictive dialer eliminates waiting and connects agents directly to customers.

There are many users who never respond when we try to contact them. The predictive dialer is the tool that has been designed to increase the productivity of our call center agents to the maximum.

It basically connects the call, when a customer answers the phone, with the first agent available.

The good thing about the predictive dialer is its price, since it is a 100% affordable product for companies of all sizes,

The predictive dialer increases calls, in the sense that it increases agents’ talk time, and therefore sales volume.

 

2. Whisper

The predictive dialer eliminates waiting and connects agents directly to customers.

 

telemarketing surveys

It allows us to give information to the agent without the client at the other end of the line being aware of anything, to make sure that the conversation is taking the right course and to guarantee the professionalism of our agents.

The monitoring module is perfect for intervening and training agents, both in real time during an ongoing call and afterwards, once the call has ended.

 

3. Click to call

Provide your customers with the “click to call me back” button on your website. By simply entering a number and clicking it, your customer will be called back. Fast and immediate communication. Improvement and reinforcement of your company’s image. Optimization of telephone attention, being more direct. All this translates into: more sales, more economic benefits and better ratings. For only 25 euros/month.

mobile pbx

4. Mobile phones integrated in the switchboard

No additional cost.

Answer your virtual pbx calls from your mobile. Freedom, comfort and simplicity with Neotel’s TANDEM function. Answer calls, put on hold, mute, transfer, retrieve and reject. No additional software or need for portability.

 

virtual pbx

5. Automatic satisfaction surveys

No additional cost.

 

click to call me back

All the information is collected by the switchboard.

 

virtual pbx monitoring

With the satisfaction surveys, the system calls the client again to answer by marking from 1 to 9 their satisfaction with the attention received.

 

 

Neotel

How Neotel’s call center software has evolved in recent years

What functionality should we look at when contracting a software call center – crm service for our company?

Monitor the activity

Monitor all the activity that happens inside your call center with our tools. Analyze and study the productivity of your agents.

Manage tasks automatically

Because your time is important, Neotel offers you the possibility to hire the crm tool for the total management of your leads. Our crm integrated within our pbx will help you use your time in the most productive way possible.

Using Neotel’s call center software and crm gives us countless advantages

 

call center software

For a call centre to be able to optimise its resources to the maximum, it is necessary to contract a crm that works, so that it helps us with the management and control of our business.

 

crm integrated in virtual pbx

All current call centers will use one type of software for this function. This is clear. In Neotel we develop our applications to measure and always thinking about the customer. We listen to their needs and adapt our tools to them. If you are looking for a software that will help you manage your call center or, if you already have one but realize that it does not cover all your expectations, we would very much like to help you. Our call center software does not have permanence so you can be sure that you can try it and if it does not convince you for whatever reason, you can leave without any obligation. What other company offers you this type of security?

 

Neotel

New extensions for all Neotel customers, now available for download from the Chrome Web Store.

New extensions for all Neotel customers, now available for download from the Chrome Web Store.

Neotel Click2Call and Neotel WebRTC Softphone.

Neotel WebRTC Softphone:

Google Chrome extension to access Neotel WebRTC softphone functionality

Configure the extension with your agent login details and you can make and receive calls directly from the extension. In addition, you can access the agent’s website via the link integrated into the extension itself.

WebRTC (Web Real-Time Communication) technology developed in open source by Google allows communication for video and audio in real time through the web browser without the need to install any plugin or external program.

At Neotel we use this programming interface to implement our WebRTC line that unlike many of our competitors will allow you to have a high performance softphone with the ability to transfer calls and make multiconference in any browser. In this way you will save on complex installations or configurations that other softphones require, since ours will be ready to use in a couple of clicks.

Enjoy the convenience of being able to call from any device with an Internet connection with this system implemented for free in our CRM and our virtual switchboard.

Neotel Click2Call:

Google Chrome extension to access Neotel Click2Call functionality

Configure the extension with your agent login details and you can send calls to your extension with just one click. In addition, you can access the agent’s website via the link integrated into the extension itself.

More information by visiting the links above and on our website.

Neotel

Increased use and application of Neotel’s Telemarketing Survey module

With our quality survey service your company has a module that is integrated by default into the switchboard panel of all customers with which you get very valuable information on, for example, what your customers think about your business.

Every day that passes in Neotel we receive more and more requests, where we are asked about our “Telemarketing Surveys“. This module works through your virtual pbx.

Until now, for companies interested in conducting telemarketing survey campaigns, this was a real nightmare. And now, thanks to the Telemarketing Survey module integrated by default for all Neotel customers, more and more companies are choosing to run this type of campaign to obtain information.

 

Neotel

Types of automatic dialers for Telemarketing campaigns

These are the most commonly used types of dialers:

Progressive dialing: Here we are presented with the most productive way to work on our telemarketing campaigns. With progressive dialing, we are faced with an automatic dialing system, where each time the customer picks up, there will be an operator on the other side of the line. With this type of dialer we save voice mail, waiting, customers who simply do not respond, … The calls are made automatically so the operator does not make them.

Predictive dialing: Here we are presented with the most productive way to work on our telemarketing campaigns. With predictive dialing, we are faced with an automatic dialing system, where each time the customer picks up, there will be an operator on the other side of the line. With this type of dialer we save voice mail, waiting, customers who simply do not respond, … The calls are made automatically so the operator does not make them.

This automatic dialing is mainly oriented to companies with a large volume of agents.

Click to call: With this type of dialing the agent will not need to dial the customers’ phone. By opening their tabs, the agent finds a link to dial and make the call without leaving the Neotel application or using a physical phone.

As you can see, there are different types of automatic dialing. Each one is more suitable for the type of company.

There are several advantages that this type of automatic dialing offers to companies. But among the most important ones we highlight:

  • If we can link the automatic dialing to Neotel’s crm, we will be getting the most advanced tool for contact management that exists today. It is very convenient, when calling a customer, to have a window on the screen with all the information about the customer, including not only his personal data, but all the past interaction between the company and the customer.
  • Maximum productivity of our agents’ working time. Regardless of the type of dialer we use, we make sure that phone agents spend as much time as possible in conversation.
  • Saves time. It is clear that automated functions save time. Automatic dialing helps us here too.
  • Avoiding human errors: It is obvious that, by dispensing with the need for agents to dial numbers manually, we avoid possible human errors.

 

Neotel's crm

Take advantage of the benefits Neotel offers your company and hire an automatic dialing system for your telemarketing campaigns today.

Telemarketing has recently been aggressively influenced by dialer systems. It wouldn’t make sense that, since there are applications that make our lives easier, we wouldn’t use them.

 

Neotel

How to improve the level of service in your Contact Center?

Here are 5 tips to achieve these goals:

1. Review the planning of the agents

One might think that many times the solution is to hire more agents. However, this does not have to be what solves the problem. Having the working tools intended for call centers as a rule, and when these are adequate, ends up being the most realistic solution.

2. Check that your ivr is effective

From time to time, it would be good if the call center supervisor checked your IVR, to make sure that both the indications and the directions are adequate. Perhaps over time we will find that our IVR system has grown progressively.

3. Announce the waiting time

At Neotel we believe that when a customer calls, he should be aware of the waiting time he will have until he is attended by an agent, so that he can decide whether he wants to wait or not.

Configuring the option that tells customers what waiting time will be until they are attended to drastically reduces the abandonment rate.

 

900 line toll free

4. Improves call routing management

Smart contact routing is essential to maintain quality of service. By giving special treatment to calls in situations of closed queues or call saturation, as well as by configuring different types of routing for the customer and defining different delivery policies, you will see a significant reduction in the abandonment rate.

ivr

5. Divert traffic with smart, digital solutions

Having different communication channels for/with customers, be it chatbots, WhatsApp Business lines, 900 lines or email, makes us more available to our customers. By having all the possible options to communicate with our company, we are giving them the feeling that we are one, in constant contact and communication with our users. Giving options is never a bad thing. You have to open as many doors as you need, never close them. The client likes to know that our company strives to make it easy for us to get in touch with them.

Neotel

We extend Your Gigas for FREE – Mobile Rates

mobile rates

+ info: https://www.neotel2000.com/en/mobile-rates/

Neotel

Leading Software Call Center Automation

Characteristics of the automatic dialer:

Scheduled calls

The Neotel dialer will look for the best time to make calls. Our software automatically predicts when is the best time for this.

Call recording

Our call center software also allows us to record all calls for later consultation.

dialer automarcador

Contact list management

The administration of contacts loaded to the Neotel dialer is enhanced and managed through a truly intuitive process for customers who use it.

Answering machine detection

The software has an answering machine detection capability so you can help agents and make their time productive. Don’t miss it.

Benefits of the automatic dialer:

Increase agent talk time

The auto dialer software will reduce the waiting time of the agents and thus increase their talk time.

The longer the agents are in real conversation, the greater the increase in sales for the company.

 

Reduces downtime

With manual dialing agents spend too much time in inactivity, waiting for someone to answer the phone, calls that are hung up, facing voicemail, etc.

 

Neotel

4 reasons why predictive dialing is important for sales

A predictive dialer is the ideal tool to provide the best ROI and increase sales.

A predictive dialer can increase sales and customer satisfaction. With competition at the market level becoming stronger and stronger it is important to have the most powerful tools to optimize our telemarketing campaigns to the maximum.

Why is predictive dialing important in sales?

Let’s look at the reasons for using predictive dialer to increase sales in an organization.

1. Connect with a large number of customers in less time

A predictive dialer allows you to connect to a large customer database through:

  • Respond to high-priority leads faster and build relationships with customers.
  • Take advantage of the right opportunities by dialing only those numbers that are potential for the business.
  • Take advantage of the right opportunities by dialing only those numbers that are potential for the business.

The predictive dialer allows you to dial several numbers at the same time.

Increase the productivity of your call center agents with Neotel’s predictive dialer.

The effective predictive intelligent dialing system allows you to reach a large customer base.

 

2. Increase agent productivity

 

predictive dialer

Predictive dialer increases agent productivity.

Predictive dialing at a call center level improves the life of the agents who feel more fulfilled and better taken advantage of.

 

  • Reduce agent downtime or waiting time to increase productivity.
  • Enable call queues.
  • Determine the optimal time to call and predict how long a call will last.
  • Eliminate the need to manually dial customer numbers.

3. Reduce operating costs

Un marcador predictivo puede aumentar los ROI de la empresa y por tanto sustancialmente las ganancias de la misma.

Además el marcador predictivo asegura que se reduzcan las tasas de abandono de llamadas.

4. Asignar llamadas a agentes disponibles

This method ensures that:

  • Agents get information about calls and the best time to make them.
  • No downtime.

The predictive dialer works the way the system starts dialing the next phone number before the agent has finished the previous call.

A predictive dialer will filter anomalies such as disconnected calls, busy network, answering machines, etc.

The algorithms used by our predictive dialer are “intelligent algorithms” as they are able to understand when is the best time to make a call.

Gone are the days when agents had to manually dial phone numbers. Purchasing the best call launcher software is critical to increasing our productivity in our business.

 

Neotel

How to reduce a customer’s call hold time using Neotel’s call center software

Neotel’s call center software features can be used to reduce customer waiting time. Today we are going to explain a very practical method to achieve this.

In some contact centers, waiting times for customers are too high. This can lead to a loss of customers.

When increasing the number of calls in a company this needs an advanced call center software like the one that Neotel offers.

 

Use a solution of ivr

There are quite a few companies with call center software that are not using their ivr system correctly. In many occasions these are limited to configure it so that it returns the same locution of the type “Your call is very important for us; keep waiting” time and time again. This can cause our customer’s level of frustration to increase all the time. Instead, at Neotel we recommend configuring the ivr in a much more effective way: You can program a series of questions for the ivr to launch to the caller and, according to the answers it gives, the ivr would continue to channel the customer until it is finally transferred to the necessary department if it really needs the intervention of a person to manage their query. Or in many other cases ivr itself is able to manage the entire call itself.