Advantages offered by the virtual switchboards for our company
Today with this new post in our blog we want to get even closer and make known the advantages offered by the virtual pbx’s and that are not few.
The 10 advantages of virtual switchboards
A virtual pbx has many advantages. It can make us available at any time and from anywhere. Another feature that brings us working with the virtual pbx is to increase our productivity.
2. Multiple numbers
A phone number that is easy to remember is very important for our company. In Neotel we offer a wide variety of options for contracting a telephone numbering, highlighting our 900 lines.
From IP phones, webrtc lines, mobile phones … The Neotel solution is usable from any device that has an Internet connection.
Imagine that in our company we have different branches, with offices in cities such as Madrid and Malaga. Regardless of the number of extensions for each of our venues, Neotel’s virtual switchboard allows us to receive and make calls as if we were all located under one roof. When dealing with extensions, there are no longer any geographical barriers. This is one of the main functionalities that this type of switchboard allows us.
Being a system in the cloud and as we have been explaining, we can work with our switchboard from anywhere in the world.
The switchboard is scalable in the sense that if our company grows or decreases in size we can increase or reduce the functionalities of our switchboard.
7. Company image
Having a professional telephone system will help improve the image we are giving of our company. The Neotel switchboards allow the customer:
- Click to call me back.
- Virtual fax.
- Telemarketing surveys.
- Statistics of incoming calls.
Perhaps one of the main advantages of virtual switchboards is this, to give a better image of our business to customers.
8. Improvement in customer service
With features such as detours, waiting messages and queuing system we can get better serve our customers. Thanks to the advantages of IP telephony the line of our business can hardly be communicating. Nobody likes to wait or not to attend. Having the virtual switchboard for our company is a way if we seek to improve customer service.
9. Line capacity
Before putting more operators or more lines for specific cases we can use the features of our switchboard such as waiting messages or voice mailboxes. The virtual switchboards are for managing large volumes of calls.
10. Cost reduction
This is undoubtedly, among all the advantages, the one that is most attractive for companies that make the leap with the virtual switchboard. It does not matter where in the world you are and you will be speaking at the lowest possible price. It does not matter if your employees are located geographically far from each other. At the end of the day, with the virtual switchboard we will obtain the maximum possible savings in our calls that with any other telephone system that we can hire. The Neotel virtual switchboard is available to everyone.