There is an idea that the virtual PBX is a unique and exclusive tool for call centers. Certainly, in its beginnings this application was specifically aimed at customer service centers. However, the evolution of this tool and of business communication itself has made it a useful and in many cases necessary element in all types of companies.
Not all companies have a call center and this is a reality. However, any company today has the need to establish communication with its customers. Even firms with private services and aimed at very exclusive sectors, need to have a unified communication system, economic and technological modules that enhance advertising. Precisely, all this is guaranteed by hiring a virtual switchboard for companies.
How does a virtual switchboard work?
Initially, the switchboard was physical and its main task was to unify several telephone devices. In this way, all customers could call from a single telephone number provided by the company. Today, this continues to be its basic function, although in a much more advanced form and incorporating other functions.
The virtual switchboard made it possible to unify all business communication in a single software using new technologies. From this point on, the possible advantages and functions have multiplied and are very varied. In principle, this tool makes it possible to control communication, increase its productivity and, of course, make it cheaper.
The incorporation of new technology is crucial to achieve all these advantages and much more quite easily. Everything goes through IP telephony, unification of communication, WebRTC line and cloud storage. All of these current innovations are at the heart of the virtual PBX.
Making communication cheaper with IP telephony
One of the reasons why many companies hire the virtual PBX service despite not having a call center is IP telephony. This technology consists of migrating both the telephone devices and the communication to broadband protocol. This means that each call will be supported by the company’s Internet connection.
This is a great advantage because Internet communication is usually much cheaper than traditional telephony. In fact, the world’s largest companies see IP telephony as a necessity. From this, communications have become cheaper and also modernized in business environments.
People are increasingly accustomed to making calls and video calls using an Internet connection. With the virtual PBX, an entire company can migrate to this technology, even using its usual telephone devices or computers. The investment is minimal and there are always solutions that make it possible to reduce the cost of purchasing devices or special equipment to ensure telephone connectivity.
Why is it important to unify and control communication?
One of the great functions of the virtual switchboard for companies is that it unifies all telephone communication. This software is basically an environment where all telephone devices are connected and those who use it must log in. In this way, everything that happens in the calls is recorded.
This has multiple advantages that are valuable for almost any type of company. In principle, the virtual PBX allows all calls to be recorded, which is basically a legal protection. In addition, in case of irregularities committed by employees, such as mistreatment of a consumer, this program will allow to review the conversations thanks to its call recorder.
Everything done by employees who have telephones assigned to them in the company can be verified. This tool even allows you to control the management of those employees who perform remote work. This service even has a virtual switchboard module for cell phones, which allows operation from a smartphone.
Professional WebRTC line: useful in this day and age
WebRTC line seems like something super complicated, but in reality it is a technology that we use all the time. Basically, this is the system we use when chatting on a social network or making a video call. The novelty with the virtual PBX is that it allows you to have your own real-time conversation resources.
In other words, instead of using a social network to make a videoconference, the virtual PBX provides companies with their own system. This is a great step towards the professionalization of an enterprise and the people who interact with the company will have a good impression of it. In fact, from this service, companies will have a telephone number for IP telephony connections.
The best thing is that this is just one function or module of all that the virtual PBX provides to companies. Of course, each software is different and has its own add-ons and applications. Neotel’s PBX is one of the most innovative in the market and has more than interesting modules that facilitate marketing tasks.
Storing company data
The virtual PBX also fulfills the function of storing information. In the past, companies had to install very expensive data centers to accomplish this task. However, cheap or expensive virtual PBXs allow backups to be made over the Internet. Basically, this program takes advantage of cloud storage technology.
In fact, the call recorder mentioned above works from this type of storage. There are storage limits, but it is always possible to get an extension of the service. For example, at Neotel we offer a premium call recorder service, which makes a terabyte of memory available to subscribers.
In addition to this, the virtual PBX works with databases such as CRM. This is an interactive system that allows the construction of user profiles, with quite interesting communicational and organizational processes. In fact, this complement is much more than a base for storing information. It is rather an information system oriented to marketing and sales.
The virtual PBX incorporates marketing modules
To say that the virtual PBX has implements that facilitate telemarketing would not do justice to this program. Some of its complementary modules such as the progressive dialer, the predictive dialer and the call robot do focus on telemarketing. It also highlights the bulk SMS sending application, which is one of its greatest strengths.
However, some of the functions of the virtual PBX for companies now go beyond telemarketing. Implements such as the virtual fax and some plugins for web pages confirm this. The best thing is that new updates and related tools are released over time. This program never loses its relevance and always brings new technological solutions in the field of communication.
Having the virtual PBX service allows you to start a very efficient business from the comfort of your computer. There is no need for a physical space, large equipment or personnel, this tool optimizes the way work and business interaction is organized.
The best part is that you will be able to create your own call center.
As it is clear at the beginning of the article, the virtual PBX is useful for companies even when they do not have a call center. This is because it solves many problems. However, the best thing about this type of software is that it allows companies to install a call center or call center if necessary.
In other words, hiring a virtual switchboard for companies will facilitate the future creation of a call center if the company needs it. In that case, all you will have to do is to hire a number of connections or extensions for each operator that will work. These people are assigned a user and access to the platform and can start working. In the case of Neotel, everything is very practical, simple and without installations because the whole system is hosted on the Internet. All that is needed is a broadband connection.
It doesn’t matter if the company has enough space to install a call center, with computers and all that implies. It is possible to have few operators and the virtual PBX tools themselves, with unlimited calls, will help to maintain a good production in outgoing or incoming calls. Precisely, its job is to optimize resources and effort.
The best thing is that there are no cheap virtual PBXs that are worse for being so. Perhaps some are not as complete, but the basic feature of any virtual PBX is that it lowers costs and allows you to operate from a reasonable investment. At Neotel we have the best plans and modules for this type of software, with 20 years of experience in the business solutions market. Contact us and ask any questions you may have.