Why is the virtual PBX useful even for companies without a call center?

There is an idea that the virtual PBX is a unique and exclusive tool for call centers. Certainly, in its beginnings this application was specifically aimed at customer service centers. However, the evolution of this tool and of business communication itself has made it a useful and in many cases necessary element in all types of companies.

Not all companies have a call center and this is a reality. However, any company today has the need to establish communication with its customers. Even firms with private services and aimed at very exclusive sectors, need to have a unified communication system, economic and technological modules that enhance advertising. Precisely, all this is guaranteed by hiring a virtual switchboard for companies.

How does a virtual switchboard work?

virtual pbx

Initially, the switchboard was physical and its main task was to unify several telephone devices. In this way, all customers could call from a single telephone number provided by the company. Today, this continues to be its basic function, although in a much more advanced form and incorporating other functions.

The virtual switchboard made it possible to unify all business communication in a single software using new technologies. From this point on, the possible advantages and functions have multiplied and are very varied. In principle, this tool makes it possible to control communication, increase its productivity and, of course, make it cheaper.

The incorporation of new technology is crucial to achieve all these advantages and much more quite easily. Everything goes through IP telephony, unification of communication, WebRTC line and cloud storage. All of these current innovations are at the heart of the virtual PBX.

Making communication cheaper with IP telephony

One of the reasons why many companies hire the virtual PBX service despite not having a call center is IP telephony. This technology consists of migrating both the telephone devices and the communication to broadband protocol. This means that each call will be supported by the company’s Internet connection.

This is a great advantage because Internet communication is usually much cheaper than traditional telephony. In fact, the world’s largest companies see IP telephony as a necessity. From this, communications have become cheaper and also modernized in business environments.

People are increasingly accustomed to making calls and video calls using an Internet connection. With the virtual PBX, an entire company can migrate to this technology, even using its usual telephone devices or computers. The investment is minimal and there are always solutions that make it possible to reduce the cost of purchasing devices or special equipment to ensure telephone connectivity.

Why is it important to unify and control communication?

One of the great functions of the virtual switchboard for companies is that it unifies all telephone communication. This software is basically an environment where all telephone devices are connected and those who use it must log in. In this way, everything that happens in the calls is recorded.

This has multiple advantages that are valuable for almost any type of company. In principle, the virtual PBX allows all calls to be recorded, which is basically a legal protection. In addition, in case of irregularities committed by employees, such as mistreatment of a consumer, this program will allow to review the conversations thanks to its call recorder.

Everything done by employees who have telephones assigned to them in the company can be verified. This tool even allows you to control the management of those employees who perform remote work. This service even has a virtual switchboard module for cell phones, which allows operation from a smartphone.

Professional WebRTC line: useful in this day and age

WebRTC line seems like something super complicated, but in reality it is a technology that we use all the time. Basically, this is the system we use when chatting on a social network or making a video call. The novelty with the virtual PBX is that it allows you to have your own real-time conversation resources.

In other words, instead of using a social network to make a videoconference, the virtual PBX provides companies with their own system. This is a great step towards the professionalization of an enterprise and the people who interact with the company will have a good impression of it. In fact, from this service, companies will have a telephone number for IP telephony connections.

The best thing is that this is just one function or module of all that the virtual PBX provides to companies. Of course, each software is different and has its own add-ons and applications. Neotel’s PBX is one of the most innovative in the market and has more than interesting modules that facilitate marketing tasks.

Storing company data

The virtual PBX also fulfills the function of storing information. In the past, companies had to install very expensive data centers to accomplish this task. However, cheap or expensive virtual PBXs allow backups to be made over the Internet. Basically, this program takes advantage of cloud storage technology.

In fact, the call recorder mentioned above works from this type of storage. There are storage limits, but it is always possible to get an extension of the service. For example, at Neotel we offer a premium call recorder service, which makes a terabyte of memory available to subscribers.

In addition to this, the virtual PBX works with databases such as CRM. This is an interactive system that allows the construction of user profiles, with quite interesting communicational and organizational processes. In fact, this complement is much more than a base for storing information. It is rather an information system oriented to marketing and sales.

The virtual PBX incorporates marketing modules

To say that the virtual PBX has implements that facilitate telemarketing would not do justice to this program. Some of its complementary modules such as the progressive dialer, the predictive dialer and the call robot do focus on telemarketing. It also highlights the bulk SMS sending application, which is one of its greatest strengths.

However, some of the functions of the virtual PBX for companies now go beyond telemarketing. Implements such as the virtual fax and some plugins for web pages confirm this. The best thing is that new updates and related tools are released over time. This program never loses its relevance and always brings new technological solutions in the field of communication.

Having the virtual PBX service allows you to start a very efficient business from the comfort of your computer. There is no need for a physical space, large equipment or personnel, this tool optimizes the way work and business interaction is organized.

The best part is that you will be able to create your own call center.

As it is clear at the beginning of the article, the virtual PBX is useful for companies even when they do not have a call center. This is because it solves many problems. However, the best thing about this type of software is that it allows companies to install a call center or call center if necessary.

In other words, hiring a virtual switchboard for companies will facilitate the future creation of a call center if the company needs it. In that case, all you will have to do is to hire a number of connections or extensions for each operator that will work. These people are assigned a user and access to the platform and can start working. In the case of Neotel, everything is very practical, simple and without installations because the whole system is hosted on the Internet. All that is needed is a broadband connection.

It doesn’t matter if the company has enough space to install a call center, with computers and all that implies. It is possible to have few operators and the virtual PBX tools themselves, with unlimited calls, will help to maintain a good production in outgoing or incoming calls. Precisely, its job is to optimize resources and effort.

The best thing is that there are no cheap virtual PBXs that are worse for being so. Perhaps some are not as complete, but the basic feature of any virtual PBX is that it lowers costs and allows you to operate from a reasonable investment. At Neotel we have the best plans and modules for this type of software, with 20 years of experience in the business solutions market. Contact us and ask any questions you may have.

5 types of campaigns that can be carried out using robot calls

Business growth has a lot to do with the ability of companies to be always present. This, in turn, implies covering every available communication channel so that consumers remember the company. Many entrepreneurs still do not understand this and that is why they build their commercial proposals solely on the basis of social networks. To tell the truth, resources such as the robot call can contribute to make the big commercial leap.

Not all entrepreneurs are familiar with the use of this application. However, it is part of our lives and from time to time we come into contact with it, as consumers. Now, what is the robot call? And more importantly… How can it be used to amplify a company’s presence?

What is the robot call?

robot call

The robot call is an application that allows to make calls in which a voice message is launched. In other words, instead of talking to a telephone operator, the receiver of the call listens to a recording. The word “robot” is used because the speech is programmed and executed by a robotic operator.

The robot call is part of the everyday life of Smartphone users, even if they are often unaware of it. When the telephone operator launches a call and indicates the date and amount of billing for the month, we are in the presence of applications of this type. In the same way, this happens with other service companies and can even be implemented with other types of businesses.

Many merchants prefer to use social network messaging services, but it is possible to exploit the robot call also in those cases. Basically, this is an automated tool that allows the entrepreneur to extend any kind of advertising or informational message. That is why, as a business communication tool, it can be used in different types of campaigns.

How does the robot call work?

There are many robot call programs or modules, with different capabilities and interfaces. The essence is to have a space where the messages and the list of telephone numbers to which the calls will be directed can be programmed. Both things are configured to be able to send massive voice calls.

In this sense, the call robot is basically a call launcher. Only, instead of being answered by an operator, the message will be voiced by a machine. To place the advertising message that the entrepreneur wants to give to his audience or clientele, he will simply write it and the robot will repeat it.

When the robot call is used, a large number of calls are launched simultaneously. Everything will depend on the limits of each application and, of course, on the number of telephone numbers to which each call will be dialed. The difficulty in using the program depends on the interface, although Neotel has one of the simplest and most intuitive on the market.

Now many may ask themselves the following question: What kind of message or advertising campaign can I make with this tool? Here are some examples.

5.- Collection campaign: the most popular one

It is very easy to remember the robot call thanks to the service companies that make billing reminder calls. The big telephone companies usually use a quite advanced type of automated robo-call that allows to indicate to the customer the amount to be paid in the month, as well as the deadline to do it, or cut-off date.

Of course, this is still an application of automated call launchers that usually favors service companies. However, it is not only banks and telephone companies that offer this type of product. For example, a karate teacher, a gym owner, or an academic who gives virtual classes, can take advantage of this resource to show sophistication.

Promotion of a new product

Many stores don’t know how to promote their new products and are left with the typical publications in social networks. With Robot Call, customers can be alerted about the new launch of a good or service. For this, you simply build an advertising narrative and direct the calls to customers who are really loyal to the brand.

For this type of campaign it is essential to know a little about the customer’s tastes, previous purchases and level of consumption. This type of message must be well targeted and cannot be too repetitive, otherwise it could cause an adverse response from users. Nevertheless, it is an excellent alternative.

Invitation to events

Some companies usually carry out face-to-face activities as part of their loyalty strategy. A full day, parties, entertainment events or concerts. Sometimes they also hold talks or conferences, depending on the type of service or product marketed.

In any case, the robot call is very useful to announce this type of activities that are usually occasional. Precisely because they are very special matters, robotic calls can be used without inconveniencing customers. Undoubtedly, many of the most loyal consumers will be happy to be invited by the company to spend a different day.

2.- Promotion of contests and special offers

The robot call is the ideal way to inform users about new contest promotions and special offers. In fact, it is usually more convenient to promote this type of loyalty action through a call, rather than by written messaging. Consumers may be more stimulated when they hear that they can receive something than when they read about it.

So those businesses that have a special sales season, offers or sweepstakes, can use the robot call to advertise it massively. In this case, it is very positive to carry out very nourished campaigns, with large telephone lists and even several batches of the message.

1.- Loyalty messages

It seems something of little importance, but loyalty is important in any type of business. Being close to the customer and reminding them that the company is there for its customers is positive. The best thing is that it doesn’t take much to accomplish this task. A birthday or Christmas greeting, or a reminder of important information is usually more than enough.

The most active companies in terms of communication usually take advantage of anything to communicate with their customers. It could be a holiday, the beginning of a vacation, or even a mandatory message required by law. All of these are opportunities for the company to make its presence felt, and what better way to do so than by means of a robotic call.

Robot call: effective and current telemarketing

Talking about telemarketing does not imply going back to the past. This is not so, because even in the Internet era we still check ecommerce pages using our smartphones. As long as people continue to pay attention to their smartphones, telemarketing will continue as long as it is smart.

It is often stated that telemarketing is annoying and even abusive. Of course, having a company calling twice a day selling a product or service is uncomfortable. But tools such as the robot call, allow a quick communication that is often not seen as too excessive in terms of advertising practices.

Statistics indicate that business telephone conversations are ingrained in consumers. It is now known that many customers expect their favorite companies to communicate with them through some form of telephone contact. Precisely, the robot call allows to do this without generating many inconveniences, giving the concise and short message to the users.

Virtual PBXs: vital for the use of robot calls

In general, the operation of automatic call launchers depends on the use of virtual PBXs. There may be some separate programs that do not depend on this software. However, it is much easier to use applications such as the robot call by having a program that manages and unifies the company’s communications.

In the case of other call launchers such as progressive and predictive, the use of the virtual PBX is necessary. This IP telephony base program provides the necessary information for the operation of this type of system. Beyond that, virtual PBXs have multiple functionalities useful for any type of enterprise. With them, you can manage all communication, check statistics, have a call support and have other marketing modules.

At Neotel we have one of the most innovative and stable virtual switchboards in the market. By obtaining it, our customers can request the robot call module and other advanced solutions for business communication. Check out our plans tailored for almost any type of company and amplify the reach of your own business.

High volume of customers and sales? use predictive dialer

There comes a time in the life of every business when things start to grow. Users become consumers, sales go up and suddenly, entrepreneurs are faced with large numbers of calls and orders. In case you start to live this process, having a virtual PBX with the predictive dialer module is the solution.

Nowadays, small individual stores and personal brands are very fashionable. In fact, a single person can start a business and make it profitable. Over time, one learns to improve in aspects such as marketing, customer service, merchandise purchasing, among others. However, those who have a good product in hand may be overwhelmed by demand. In these cases, callcenter tools will help shoulder the burden.

The problem of individual businesses

predictive dialer

Many people start a business alone, with some merchandise, a computer and their smartphone. Of course, getting started is the most important thing and it doesn’t matter if the startup is done with few resources. However, there comes a time when 10 weekly orders become 200 and even more. Attending to social networks, calls, orders, packaging and shipping them without something going wrong, is a job that cannot be tackled by just one person.

The same is true for marketing, whether by phone or digitally. Many marketers rely on active communication strategies to increase sales. This implies that the entrepreneur sends out promotions, new products and keeps in touch with his group of consumers and users. This type of technique is often very effective, but involves an investment of effort.

When the volume of sales and customers increases, the first thing to do is to hire personnel. The more the company grows, the greater the number of people in charge of the different work areas will have to be. The second thing to do is to ensure the productivity of the people in charge of customer service and telemarketing. In the case of the latter, the predictive dialer is the best solution to obtain good results.

What are call launchers?

Call launchers, or automatic dialers, are systems that dial customer telephone numbers on their own. This type of application is capable of making multiple contacts in multiple ways. For this purpose, lists of telephone numbers are programmed and calls are authorized.

Depending on the method chosen for making calls, these programs are divided into progressive and predictive dialers. The spacing between each call release will be defined by the operation of the system. For example, the progressive call function allows contact to be established little by little, depending on the availability of the operators. This application is designed for small departments, where there is a moderate communication flow.

In the case of the predictive dialer, the launching of calls is usually faster. As its name suggests, the automation of this tool has the task of predicting. Now… What should it predict?

Predictive Dialer: Predictions to get better and better

The predictive dialer is an intelligent call launcher. This is so, because its function is to predict how often it can launch calls for the operators to attend the contacted customers. To make this calculation, the software uses a logarithm that crosses different statistics specific to the department where it is used.

In general, the system takes into account statistics such as average call time, intervals in which there are operators on the line and the number of calls made per day, among others. Knowing this data, the predictive dialer establishes or predicts a more efficient call launching, which allows to meet the objective of improving productivity. This is how, little by little, outbound contact or telemarketing departments can improve over time.

Calling programs of this type use artificial intelligence principles. In fact, this is a very advanced program and even more complex than the progressive dialer. Of course, both callcenter tools are targeted for different types of companies.

Predictive dialer: For whom is it most useful?

As stated above, the predictive dialer is ideal for large call centers with high customer and call volume. Basically, any large company can use it and improve their outbound productivity. The following companies can take full advantage of this tool:

Service companies: The predictive dialer is ideal for firms that sell services. This group includes banks, insurance brokers, subscription television services, among others. This is because this is the type of business that tends to have a larger clientele and an emerging need to maintain contact with users.
Companies with large customer portfolios: A company that is not very large, but has numerous telephone contacts take advantage of this resource to make more sales, promotions and other similar activities.
Firms with collections departments: Many firms can increase the productivity of their collections departments with the predictive dialer. In these cases, recurring calls can be made to debtors. This is a very widespread and permitted tactic in some countries.

Predictive dialer functions

Call launchers have the basic function of dialing calls. However, each type of dialer has its own particular characteristics. The predictive dialer performs the following functions in the outgoing calls department:

Launches calls automatically: The idea of a software to launch calls is to avoid that such work depends on human operators. In this way, a continuous productivity is ensured at the time of performing the task and achieving the objectives of each campaign.
Statistical measurement: The predictive dialer operates by performing a mathematical analysis of the activity of each call center. In other words, its dialing is intelligent, effective and adapted to the reality of each office. This is also what predictive dialing is all about.
Improves department performance: The predictive dialer is fundamental to the overall performance of the call center. However, beyond maintaining it, it is about launching calls with the objective of increasingly improving productivity. In short, performance improvement is part of its regular operation.

How does this system get the statistics it needs?

The predictive dialer is a module that is part of PBXs. In fact, this is the base software offered by companies such as Neotel. It is important to note that the virtual PBX unifies and manages all business communication, which also occurs via IP telephony when this type of program is implemented.

By using the Internet protocol, all call records and data are stored in the virtual PBX. In fact, one of the basic functions of this software is the verification of data in call center and telemarketing departments. This is made possible by the unification of all communication and its migration to Internet calls.

It is thanks to PBXs that call programs such as predictive dialers can obtain the data for their operation. Generally, an algorithm unifies several predefined call center statistics, performs calculations from formulas and this enables productivity-oriented call dialing. Basically everything is interconnected and this indicates the importance of call center software, even if you don’t have one.

The best part is that these are just some of the functions and programs used in call centers. To tell the truth, the virtual PBX has many more efficient and useful functions applicable to business communication.

PBXs: Neotel has the most innovative one

Virtual PBXs organize and change the way you work with customer service. Using them allows to better control and manage the communication of outgoing or incoming calls. It doesn’t matter whether the contracting entrepreneur wants a customer care center or marketing tools: these softwares can cover both facets.

In fact, PBXs are much more than call center software. In fact, it is more a compendium of tools that solve different business problems. Among our modules we have databases, plugins for web pages, advertising mechanisms and of course, migration to IP telephony. The latter is a great solution for any type of company, because it lowers the cost of communication.

At Neotel we have different plans for those entrepreneurs interested in our callcenter tools. From the smallest or just starting up to the most recognized firms, everyone can count on a service adjusted to their budget. If you want more information, contact us.

Progressive dialer: a must for start-up companies

Many entrepreneurs imagine call centers as huge rooms occupied by 50 telephone operators. Certainly, the largest firms tend to operate this way. However, even small businesses can have a small call center and all they need to do is rely on tools such as virtual IP PBXs and dialers.

Few people know it, but the stores that are booming right now are not just focused on their social networks. Even if it doesn’t come out in the open, the secret is to let regular customers know that the business is present at all times. In this regard, phone calls are often essential. Likewise, using some technological applications such as the progressive dialer will be of great help.

Every business needs a call center

progressive dialer

There is a tendency to believe that having an online store and social networks is enough to become an entrepreneur. In reality, what is important right now is to have a fluid communication with customers and potential users. Internet platforms are fundamental, but they have a passive dynamic because they simply show the products. On the other hand, callcenter functions and tools allow you to go in search of the customer, in a productive way.

Whether you want to generate sales, request data or present a new product, the telephone call allows you to do so. Similarly, many companies also require departments to collect debts from their customers. This is very common, especially in companies of various services, and to tell the truth, it is a technique that makes it possible to recover income that was thought to be lost.

Doing all these things is possible even with a small customer service center of two or three people. If there are only a few people in charge, it is essential to have callcenter tools to increase productivity and get things done more quickly. Precisely, one of the most functional modules for this task is the progressive dialer. Now, the first thing to do is to understand what dialers are.

What is an autodialer?

As its name suggests, the dialer is a module that allows you to automatically dial telephone numbers. They are also known as call launchers, because their job is precisely to launch calls within a given list of phone numbers. This is a tool that is mostly used in inbound call departments.

The system is defined by a sequence of tasks. In principle, the initial task involves loading or programming a list of telephone numbers on the progressive dialer platform. From here, the program launches the calls to the customers. The last task of this business communication implement is to transfer the call to a free telephone agent.

The dialer’s main purpose is to make the outgoing calls work while maintaining productivity. While in some call centers the task of calling depends on the operators, with dialers this is done by an automated system. Of course, efficiency and continuous work are favored by this type of tool.

There are different types of call center dialers: predictive and progressive. Both have their own dynamics, operation and serve for a particular type of work. The progressive dialer is usually best suited for new or small businesses.

The progressive dialer is ideal for small businesses.

The progressive dialer performs its work progressively, as its name suggests. This means, it will launch the calls little by little, one by one in not so fast time intervals. For this, the system makes use of special algorithms and schedules that allow to maintain the proper operability within the outbound calls department.

Because of this dynamic, the progressive dialer is ideal for small outbound departments. This means that small businesses with very few employees can use it to increase their productivity. Even if there are only a few telephone operators available, this module of the virtual IP PBX allows you to get the most out of your calls and work.

This is why the progressive dialer is an excellent solution to start telemarketing or collections, even if the company is not very large. This is the opposite of the predictive dialer, which has been designed for customer service departments with a much larger volume of calls.

What types of companies can best take advantage of the progressive dialer?

All callcenter tools can be leveraged if you think strategically. However, some business activities benefit from the use of the progressive dialer in an obvious way:

Temporary service companies: All service companies should not only have a customer service department, but also dialer systems. This does not only apply to a cable TV service, or a bank. For example, a travel agency or a hospitality company will be able to take advantage of this tool just before the holiday season.
Niche marketers: People who are consumers of unusual products may welcome monthly calls from their suppliers informing them of new products. For example, cosmetics buyers or consumers of fishing tackle.
Subscription-based service companies: This includes insurance companies, banks, Internet services and other organizations with similar dynamics. In these cases, the progressive dialer is often used both for collection purposes and to offer discounts, new products, etc.

In fact, many companies use an automatic call dialer. Even traditional retailers may implement the calls with their list of trusted customers.

Tasks where progressive dialing can be useful

Dialing systems are useful for many tasks beyond telemarketing. In fact, this business module is quite versatile and can be implemented in many different functions:

Collections: This is one of the most recurrent tasks of inbound call departments. As this type of work is so tiring for operators, using dialers becomes an effective way to keep productivity afloat.
Updating data: It is always a good thing to keep customer data up to date. This is a necessity in service companies, although any business should strive for this. In this regard, the progressive dialer can be useful for calling customers and confirming useful and relevant personal information.
Offering deals or incentives: Many businesses need to call their customers to give or offer things. For example, banks call when they want to grant a new credit card. Similarly, there are companies that contact their users to invite them to participate in contests.

Regarding telemarketing, it is often seen as a somewhat tedious and unnecessary practice. However, it all depends on the way companies do things. Precisely, the progressive dialer allows to make calls in an orderly manner and to collect data on the people with whom communication has been established.

Independent salespeople can be successful

Regarding the use of telemarketing, everything will depend on the prospects. It is true that when service companies call their customers, many of them tend to respond somewhat negatively. However, this is not the common denominator, nor do all commercial initiatives have the same results. In this regard, the case of independent salespeople is enigmatic.

People who have personal ventures tend to use telemarketing often. This is so, because the personal business condition allows them to establish communication with their customers, without this being perceived as a nuisance. Of course, you can always mix the concept of personal branding with the implementation of telemarketers who call customers to offer new products.

To tell the truth, this is a practice that is currently done in many countries. In these cases, it is important to create a close relationship with each customer so that the calls are not understood in a negative way. This is precisely what makes it possible to exploit the resource of personal branding.

virtual IP voice PBX: everything for customer care

The progressive dialer is just one of the modules that Neotel’s virtual IP PBX has. If you want to start a small call center, it is always a good idea to incorporate a CRM as well. This is an interactive database that synchronizes all employees and guides sales efforts.

Similarly, the fact of acquiring a virtual IP voice PBX, has several additions such as the call recorder and the statistics module. These will allow to monitor the work of telephone operators and to verify the flow of incoming calls to the company. The latter is an import that can be useful in the creation of commercial strategies.

Neotel offers its services at an economic cost, with plans oriented to the possibilities of each type of entrepreneur. Undoubtedly, organizing the telephone communication and marketing of your company is essential for growth.

WebRTC line: luxury business calls and video calls

The final rise of Internet communication systems has occurred during the 2020s and 2021. More and more businesses are relying on IP telephony, video calling and chat programs to serve their customers, sell and survive. The most prestigious companies hire WebRTC line services in order to meet today’s communication requirements.

This technology has changed all business communication. No matter from which perspective you look at it, it is a resource that cannot go unnoticed. WebRTC and IP telephony are part of a communication system that has an impact on business results. Below, you will see why and what options there are to count on its tools.

What is a WebRTC line?

 

webrtc line

At the systems level, the WebRTC line is the innovation that made it possible to use real-time communication devices. When a person writes in a chat within a social network, he/she is using this technology. Likewise, when a video call or video conference is made, this system is also used. This was an open source creation made by Google and from there all the telecommunications applications of the moment are coming out.

Now, as a tool, the WebRTC line is a system that allows entrepreneurs and companies to have a number for IP telephony. From this point on, all communication can be done through an Internet connection. The concept is very simple and in fact it is the same as the most widely used social networks worldwide.

Having a WebRTC line means having your own specialized system for making calls, video calls and other Internet communications. It means not depending on other companies and websites, but on your own. This is valuable and important for any company, and it also generates a lot of prestige.

What does it mean to call over the Internet?

The WebRTC line implies, in principle, the possibility of making and receiving calls from any device with Internet. For example, an operator could communicate with customers from his computer, using this resource and a headset with a microphone. Of course, this is only the most basic method of communication offered by this type of digital tool.

In this sense, the virtual switchboard for companies has a softphone, a program that simulates the telephone board and allows you to make calls, answer them, mute them and transfer them, among other things. By all accounts, this looks like a simple call center software. Although they certainly fulfill that function, nowadays these programs have the option of even making video calls and video conferences.

For example, Neotel’s virtual PBX software offers a special module for video calls. Companies can carry out this type of communication from their own professional and easy-to-use interface. This is very important, especially nowadays, when both individual and group video calls are used. In fact, the WebRTC line allows this type of conversation to be carried out with higher quality than when it is done through a social network or web platform.

How are many companies working?

Right now, having the ability to converse with customers in a chat, phone or video format is highly valued. Every day more and more businesses require services such as those provided by WhatsApp or the Google Meet application. These allow for real-time video meetings with a chat room for typing, as well as other features such as screen sharing capabilities.

Almost every business is doing business of various kinds with the WebRTC line of technology. The problem is that right now they are doing it from platforms that are not their own. This implies several things:

Slow: Many of the free interfaces and websites that offer video calling services, can be slow. This can be a drawback created on purpose by the companies offering the service.
Working with limited tools: Sites that offer free real-time communication applications tend to limit their functions and talk time. This is intended to make people make the service a necessity and pay for it. Of course, in the long run this brings many problems and, above all, discomfort in the middle of conversations.
Loss of credibility: By using third-party platforms for communication, companies might look less serious or improvised. This is because larger companies have their own communication channels.
Difficulties in managing the platforms: Another problem that has been encountered especially by business users, is the difficulty in using platforms of this type. Perhaps these tools are already mastered to perfection within companies. However, one of the stumbling blocks encountered by organizations when using them is that it is difficult for some of their customers.

The only advantage of today’s free communication platforms is that they cost nothing. But when using them, communication can be uncomfortable, interrupted, not very fluid and problematic for many reasons. It is precisely to avoid this that many companies hire a personalized WebRTC line service.

What are the advantages of hiring a WebRTC line service?

It is much more profitable to pay for a virtual PBX software with communication environments, than to use the free versions of the platforms that many of us already know, or even worse, to pay for them. Probably, those entrepreneurs who have not worked with this type of digital tool do not understand the advantages. However, going for this alternative is better because:

They are direct: When a company has its own platforms for call, chat and online video calls, all communication occurs directly. Generally, this type of application is easier to use and does not require any knowledge on the part of the client to use them.
They are fast and complete: Free platforms are used by millions of people around the world. For this reason, their operation is sometimes not so good and fluid. By using its own application, the company acquires tools that work quickly. This is because the number of people using them is more limited, even in the case of large companies.
They are linked to all systems: Using your own WebRTC line means having a connected communications system. To begin with, this service is offered in addition to the call center software. All the telephone agents will be connected by the same system, as well as the applications and databases.
They give formality to a company: Imagine a company making video calls with its customers, through a customized web platform. By viewing the program with elements characteristic of the company, users will understand that they are negotiating with a large, formal and professional firm.

These are just some of the advantages of working with your own web communication system. This is precisely what migrating to IP telephony and hiring a virtual switchboard service for companies is all about. Not to mention the complementary modules that the most innovative programs of this type have.

Advantages of Neotel’s WebRTC Line

At Neotel we have the most innovative IP voice PBX in the European market. Some of the advantages of contracting this system that operates with WebRTC line are the following:

No installations required: While a physical PBX is expensive and involves installations, the virtual PBX for companies is not installed, nor does it involve additional costs. Its use is basically a pay-as-you-go service. The software operates in a similar way to a social network, with login and user only reserved for the use of the contracting company.
Intuitive interface: While some social networks for business communication are complex, Neotel’s interface is very easy to use. It does not have too many buttons and options, and can be operated without too many steps or complex menus.
Everything is handled through the Internet: The communication and data systems of the past were expensive because servers had to be purchased. These allowed to store all the data resulting from the communication over the Internet. The best thing about our software is that everything works with cloud hosting.
You can log in from any computer: It doesn’t matter if an operator is in the office or in the comfort of home. The only thing you need to enter the system and use the call center tools is a device with an Internet connection.

At Neotel we have the most adaptable IP voice switchboard

Neotel is characterized by delivering a functional, efficient and innovative service tailored to customer needs. For this, we offer three basic plans of our virtual PBX software. Any entrepreneur, even one who is just starting out, can count on the functions and advantages of this IP telephony communication system. Our costs are affordable.

Hiring a virtual PBX in Malaga or anywhere in Spain can be key to have a prosperous and functional business. Of course, not all proposals are equal so entrepreneurs and businessmen will have to study the various proposals that exist. At Neotel we have 20 years of experience serving the most modern companies in the country.

call center software

What are the advantages of having a Call Center Software service?

The business market is full of companies that offer call center software services. However, many entrepreneurs and company managers have not yet internalized the advantages of having this program. To be sure, having this tool implies adopting an innovative, economical and multi-purpose approach to communications.

Precisely, one of the strengths of this communication system is that it offers a more than satisfactory cost-benefit ratio. In terms of profits and opportunities, its potential is enormous and that is why, below, we review some of the advantages of having a call center software service.

Reducing communication costs by up to 80%.

 

call center software

Until recently, corporate communication opened a gap that divided companies into two large groups. On the one hand, there were the business emporiums, characterized by having innovative, costly and complete communication systems. On the other, there were the vast majority of companies that have not been able to rely on adequate communication tools, thus reducing their range of action.

This gap occurred because the communication systems in place until about ten years ago were very expensive. For example, call center systems cost hundreds of thousands of euros at best. This figure rose to millions in the case of state-of-the-art technology and very influential transnational companies. The mere fact of having to install a data center, set it up, maintain it and open a customer service room, implied costs that few could cover.

To be sure, bridging this gap is possible thanks to call center software. In fact, the main advantage of this tool is that it allows the management and unification of a company’s communication without the need for installations, servers and other expensive equipment. Its system works over the Internet, its hosting also, and everything works with any device with a broadband connection. For example, it is estimated that companies that contract Neotel’s service save between 50 and 80% in communication costs. So a key issue is how cost-effective it is.

Call center software: Make the leap to IP telephony

One of the reasons why call center software allows us to reduce costs is because it opens the door to IP telephony. Basically, what this means is that all telephone communications are supported by a broadband connection. By doing this, the billing for telephone consumption drops significantly, which is important when it comes to companies.

In addition, IP telephony makes it possible to work with other companies that offer less expensive billing. For example, some plans allow internal calls to be kept at zero cost, or to a special list of numbers. The best thing about this technology is that even its adaptation is quite economical.

The only thing a company needs is to have an IP voice PBX service. Subsequently, it is necessary to verify which telephone devices and technological implements the company has. The good news is that even some of the telephones manufactured in the nineties can work with Internet protocol. Of course, buying servers is not the same as buying some telephones and a device for IP telephony to work properly.

Mass communication translates into money

Today’s call center software is a program that goes beyond connecting different devices or operators to the same PBX. In fact, placing this program in the category of “call center tools” does little honor to its usefulness and scope.  In fact, these applications have evolved to the point of working with different business models and communication methods.

Beyond this, the important thing about today’s IP voice PBX is that it allows massive actions for business communication. For example, Neotel’s software has a platform for sending bulk SMS. Through this, we can send large amounts of messages to our customers and users, in order to promote products, make sweepstakes or even simply to build loyalty with a positive message. Do you know how powerful it is to be able to send 600 or 1000 text messages to several users instantly?

Of course, this is just the beginning of the potential of today’s call center systems. Other modules that allow massive outreach are the dialer and the call robot. The call center software has functionalities that even allow to vary the advertising format, to make it more dynamic and varied. All this makes it possible to guarantee strategic customer support, something that the best positioned companies understand is vital to generate more money.

Productivity is also measured in customer service

The most organized companies understand that labor productivity can also be measured and is important. This also applies to business communications, both inbound and outbound. In this sense, call center software allows to control the entire flow of calls and contacts that are part of the commercial life of a company.

It should be noted that maintaining the quality of communication with customers is crucial for business success. Today it is known that the best companies are those with call center systems that are efficient, fast and offer good customer service. A company’s ability to be available and to solve its customers’ problems is one of the most valued factors for growth and revenue.

Precisely, one of the central functions of call center software is to quantify all communication. It doesn’t matter if it is a customer service center or an outbound department. The system will always take care of recording all the performance of the tele-operators, the number of incoming calls and, in addition to this, record the calls to make sure that the users are well attended. The best thing is that these metrics are not only useful to review the work, but can also be used strategically to improve it.

Call center software has many modules

Today’s call center software has many modules with different useful functionalities. Some of these add-ons are geared towards mass advertising as specified above. Others are simply made to generate other means of communication with the customer. For example, at Neotel we have a plugin for business website called click to call me back. This button allows Internet users to leave their number so that the company can contact them, in case they have any questions.

Other implements are made to collaborate in the organizational part and data systematization. This is what happens with CRM for call centers, a system that integrates the database function with communication channels designed to streamline sales processes and the interrelationship between the company’s employees.

The good news is that the most advanced virtual PBX programs are focused on marketing and customer service. That is to say that, although they are internal management tools, they are oriented towards business growth. This differentiates them from other applications. Their hiring should generate not only facilities, but also gains in productivity, communication and also in the achievement of new sales and customers.

Neotel’s call center software is a pioneer in the market.

Neotel’s virtual switchboard is a reference in the market of business solutions for communication. With 20 years of experience, we have managed to create a stable, functional, fast and easy-to-use program. Over time we have incorporated a series of complementary modules that respond to the technological evolution and new needs of our customers. Likewise, from time to time updates are made to further improve its efficiency and usefulness.

Hundreds of companies worldwide use our system to support their internal and external communications. Our experts and servers support the effective operation of our call center tools. This program does not require installations, investments in equipment or complicated configurations. Everything operates from the Internet, with a very intuitive interface. In addition, we have the best call center software prices, presenting you with different plans to suit your budget and requirements.

Neotel has the best call center software in Spain and one of the most used in Europe. Now you know what are the advantages of having this type of software. To tell the truth, with this platform you can start any business without the need for a physical space and even from a smartphone or a computer. The best technology in terms of customer service and marketing is at your fingertips.

7 useful accessories you can buy at Neotel

Improving the quality of communications is key for any business today. Fortunately, there are many things that can be done to achieve this, such as implementing IP telephony. Beyond this, there are also some interesting and inexpensive implements that will also make things easier.

In fact, companies that have IP telephony and virtual PBX complement these systems with some accessories. To tell the truth, having a better audio or a more fluid broadband connection can improve the quality of customer service. That is why, below, we will show you seven useful accessories that are a must in any office.

WiFi adapter

There are technological solutions that are very cheap and economical. It seems obvious, but having a good USB port WiFi adapter can make things much easier in an office. This device, which is similar to a flash drive, allows an ordinary computer to pick up the broadband connection.

This is an excellent way to complement the use of a router without the need for cables. Although this is not an optimal device and there are better technological solutions, it never hurts to have this small device in every computer. In emergency situations, having it can solve many connection problems.

There are many WiFi adapters and in reality this is an implement that does not change much between each model. The Yealink WF50 adapter works very well and according to third party references it lasts a long time. This small accessory costs just 23 € and it is always advisable to buy one for each operating computer in the office.

Expansion Module

The expansion module is an IP telephony system implemented to improve the connection of telephone devices and actions during the call. This is an implement that often simplifies the work of receptionists and secretaries in medium to large offices.

By means of this device, actions such as speed dialing, transferring, forwarding and holding calls can be developed. This device allows call monitoring and call management.

One of the most recommended models for this task is the Yealink EXP20. It has 20 keys, graphic display and supports BLF/BLA. Its cost is only 80 € and it is an implement that allows you to control communications and organize them when they come in.

Wired microphones

The offices of the most prestigious companies have moved from telephone to videoconferencing. For this purpose, desktop telephone devices with screens and Internet connection have been created. Those who hold meetings and conferences from the office must have wired microphones.

Wired microphones are specialized microphones for talking during conferences. They are conveniently designed and allow the audio to be easily closed and opened. This is much more convenient than, for example, holding the phone while the meeting is in progress. This type of device is ideal for managers and senior executives of companies.

The best thing about having this type of equipment is that they use optimal HD audio technology. The voice is heard very clear and filtering some background noises. Those who are managers and are used to make conferences can buy the pack of two Yealink CPE90, for only 74.90 €.

Headsets with microphone: useful for the call center and more

Many times we call a call center and think that behind a person who simply picked up the phone and answered. To tell the truth, headsets with microphones are used in crowded customer service offices, which allow the operator’s voice to be focused above the ambient sound.

Similarly, in a call center, operators need to focus their listening with headphones. Headsets with microphones facilitate listening and transmission during phone calls. But in addition to that, they are necessary for the telephone agent to use the computer keyboard to carry out his management.

There are many models of headsets with microphone on the market for office work. However, Neotel recommends the Yealink YHS36 mono and Yealink UH33 models. Both are inexpensive, with good material and excellent sound quality.

IP DECT base station

The IP DECT base station supplements the work of a Grandstream Gateway in small businesses. This device allows to support and extend IP telephony up to 8 VoIP accounts and phones. When used, it can support up to eight simultaneous calls, even without using a virtual PBX.

Its use not only supports IP telephony in a simple way, but also improves the audio in calls.  This is because it supports Opus codec, which improves the audio with broadband connection in a really optimal way.

The IP DECT base station works without complicated configuration or installation. Its technology is made to simply plug and play. The Yealink RT30 works very well and costs only 54 €. This device has a very elegant design that matches the aesthetics of any office. A cheaper option is the Yealink W60B.

Yealink products are the best on the market

When our customers ask about devices and brands for IP telephony accessories, our automatic recommendation is Yealink. Indeed, this brand is a pioneer in business communication and continues to be number 1 in the market. Its wide dominance has allowed it to manage affordable prices even though they are of high quality.

Yealink stands out for having a feasible technological solution for every type of customer. Any entrepreneur can start in the world of IP telephony when opting for this brand. The fact is that they manufacture products with different prices, always thinking about the investment that each buyer can make. The company has well studied its potential buyers and offers a very rich catalog and adapted to the user.

Getting started in IP telephony with Yealink is very positive, because their products are easy to install and use. In addition, they are often very compatible with other accessories and systems. Added to this, they sell every device or part needed to get a company’s IP communication up and running, with guaranteed quality. That is why at Neotel we have focused on marketing their products.

What will you find in our online store?

Neotel is a company known for its virtual PBX service. However, we have also created a virtual store to sell all those devices and accessories needed to put IP telephony to work. This initiative was born from the demand of customers who contract the call center software.

In our virtual store you can find the main products needed in an office to develop an efficient, economical and practical communication. Basically, Neotel sells three main products: Grandstream gateway, Yealink terminals and IP telephony accessories. This allows the buyer a number of alternatives when considering the connectivity of their communication system.

Those who, for example, have grandstream gateway compatible devices, will prefer to buy this implement. This will save them from spending money on telephone equipment. On the other hand, there will be those who prefer to renew their business by buying VoIP compatible phones. It all depends on what each buyer wants for their work environment and also their budget.

Neotel online store: everything with a single click

Shopping at Neotel’s online store makes the whole purchasing process much easier. In principle, our website is easy to use, the products are categorized and the catalog is organized in a simple way. This allows potential customers to make their choice more accurately, being able to clearly verify the cost-benefit ratio of each product.

The customer adds the selected products in the cart and can make his payment in two ways: Paypal, or card. In the second case, customers can use either their credit or debit card. From here, the process is very simple and the shipment is done quickly.

Purchasing managers can display information to their managers in Spanish and also in English. This is because our site works in both languages. This is quite advantageous for transnational companies. At Neotel we put everything at your disposal to have a business communication at the highest level. We invite you to take a look at our catalog and to contact us in case you have any questions.

Private label PBX: your own technology company

Those who imagine having their own technological enterprise to grow economically, today can achieve it. To do so, it is not necessary to create a new product, to know about engineering, or to make a large monetary investment. Those who want to start a business in this sector can count on Neotel’s private label PBX program.

Through this project, people can offer IP telephony service with a company in their own name, as if this product were their own. It sounds complex, but the matter is simpler than it seems. Neotel’s goal is to expand the service through new technology companies.

Breaking with the franchise

One of the most marked trends in recent decades for business expansion is the creation of franchises. This can be seen with great regularity in fast food chains that start in one location and have managed to open numerous branches around the world. However, Neotel’s white label switchboard does not follow this type of business.

private label pbx

The problem with franchises is that what investors usually buy are the rights to open a business that is the same as the main chain. In other words, even if someone else pays to set up the business, everything will continue under the name, rules and image of the owner of the concept. The white label switchboard is the complete opposite of this business structure.

From this program, those entrepreneurs who wish to have their own white label PBX will be able to offer Neotel’s product, but under their own name. This is very different from what used to happen with the old franchises. Entering this business implies founding a new company, where the name and ownership of the owners is respected. The only difference is that you will offer a guaranteed service, without having to create it.

You will not be a distributor either

Within Neotel there is a program for IP telephony distributors. This consists of working with freelance vendors who can offer our VoIP PBX services to entrepreneurs and businesses. In this case, the interested parties are given all the necessary material to make sales autonomously and they simply sell under the authorization of the company.

Of course, the reseller program is designed for individuals who want to earn a little extra money. In this case, Neotel’s products are sold under their name and the resellers simply receive a commission for each successful contract. The VoIP PBX distributor does not have a company, nor does he invest absolutely nothing. It simply becomes a spokesperson and seller of our technology products.

Understanding that the white label PBX is neither a franchise, nor a plan for Freelance sellers, it is time to explain what it is. Those who wish to have their own company dedicated to the technology industry, should turn their eyes to this proposal.

What is Neotel’s white label PBX?

The white label PBX is a unique opportunity for entrepreneurs and companies to enter the technology sector. Under this program, Neotel offers interested companies the opportunity to sell our software with all its add-ons, as if it were their own product. Interested parties have full access to the service and can offer it without limitations.

Let’s imagine that a person has a company. With this program, this entrepreneur will be able to sell the Neotel VoIP PBX as if it were his own. The customer will understand that the service and the product as such, belongs to this new company. Basically, this venture will be the owner of the IP telephony software, as if it had created it.

Neotel provides the company with its turnkey system for entrepreneurs to develop their own business. For a reasonable investment, you will be able to operate with our servers, support and of course, with total freedom. Entrepreneurs who enter this program can set their own prices, offer the virtual software and even present this same business modality to other interested companies.

The ICT business

Right now, one of the most lucrative markets is the communications technology market. Within this, one of the most viable areas is digital software. Nowadays, companies redirect their investment in systems to improve their work and management. In fact, competition between companies depends heavily on technological upgrading, especially in communication.

The advantage of software sales is that buyers or contractors obtain useful functionalities at a moderate cost. They do not buy a material good that requires manufacturing. They simply buy or rent the service provided by a technological application. It should be noted that VoIP PBX is a software related to business communication. In fact, it is closely related to ICT.

The virtual switchboard is a communication solution that allows companies to obtain useful functionalities for customer service and telemarketing. The best thing about this program is that it does not require the purchase or installation of special equipment. In fact, the infrastructure is provided by the contracted company. In the case of the white label PBX, Neotel provides it, although the partner companies will present it as their own.

Advantages of selling virtual PBX

The advantages of the white label PBX for entrepreneurs are clear. They can sell the call center software service as if it were their own, under their own rules and supported by Neotel’s infrastructure. Of course, it is now important to highlight the advantages of selling the virtual PBX:

It is a communication solution: The virtual switchboard is a system that, in principle, allows to unify and reduce the cost of business telephone communication. The most important thing about this program is that it allows migrating all the communication of a company to IP telephony, which is much cheaper than traditional lines
It has efficient functions: Virtual PBX software incorporates modules that facilitate the company’s communicational capacity. Some of its complements improve, for example, the marketing of the companies that contract this service. This application makes massive communication possible.
It allows to increase sales: Being a tool that facilitates marketing at a general level, one of its objectives is to contribute to the increase of sales and clients. Its complementary modules are effective for advertising offers, sweepstakes and new products.
It goes beyond the telephone: The applications of the virtual PBX go beyond telephone answering. In fact, some of its add-ons are useful for other communication systems such as web pages, fax, text messaging, among others.

Neotel’s VoIP PBX is one of the most innovative in the market. It offers very advanced and effective communication and advertising resources. This, through an intuitive, easy to use and modern interface.

What does Neotel guarantee?

Working with Neotel’s white label PBX means selling a proven software. In any case, it is important to understand what this means when starting this business. Basically, Neotel guarantees the following:

Full access to the turnkey system: By entering into this program, Neotel makes available to the company the full use of the system so that it can be offered to the fullest. Not only the software, but also all the complementary modules.
Scalability: By being able to access all the modules of our system, the company that works with this program can offer its clients any of the plans it wishes.
Servers: People working with the white label PBX have the support of Neotel’s servers. This ensures that the software is kept in constant operation for your customers. We have the best data centers, with the most advanced technology.
Technical assistance: Companies that want to undertake through this program will also have all the necessary support and advice. Since everything is based on our servers, the system is kept totally protected by our engineering staff.

Companies willing to work with Neotel in the technology sector are fully supported. All they have to do is pay a certain investment and sell the service as if it were their own. Therefore, they will not need to hire specialized personnel at any time and they will always be able to call the call center in case of any doubt.

Neotel is a company with 20 years of experience in the area of business communication. We have a wide experience and many companies work with our programs. Undoubtedly, this is an excellent opportunity to have your own business dedicated to the technology sector. Without risks, with all the technical support and a high performance product.

Neotel's distributors IP telephony

VoIP distribution: Why is it a potential business?

Some companies like Neotel have programs for people who want to become IP telephony resellers. At first, this may seem quite complex and even technical. However, VoIP distribution only involves selling telephony services to businesses and entrepreneurs. Now, the question is, what will I sell, and of course, is it profitable to do this?

Neotel’s IP telephony reseller program is developed based on new business models. Basically, it is about working with independent people to further promote the VoIP virtual PBX product, its modules and any other product offered by the company.

What do IP telephony resellers do?

Distributors

IP telephony is basically a very popular technological solution among the most prestigious companies in the world. It consists of various programs, applications, modules and even equipment that improve business performance. Unfortunately, many companies do not know how to approach this type of technology-related issues. In fact, this lack of knowledge causes some firms and businesses to operate in an outdated way.

Precisely, the distributor’s job is to sell this product, which is understood as necessary in the business world at the highest level. Large corporations are well aware of this technology and use it. But in small and medium-sized companies, not all managers and owners are aware of the advantages offered by this technological migration.

IP telephony simplifies and improves a company’s telephone communication. This is because it consists of supporting systems and devices from the broadband Internet. A company that adopts this technological model can make all its calls over the Internet, which is much cheaper than using the old traditional telephone lines. Of course, both types of telephone communication can work simultaneously.

VoIP distribution: selling solutions

IP telephony distributors are like any other type of freelance vendor. They enter the program, are provided with the necessary information and sell the product in the way they see fit. In this case, they are selling Neotel’s service and its VoIP virtual PBX. To do this, they can resort to the sales strategy that best suits them.

The advantage of this business model is that it allows distributors to obtain additional income. There is no need to keep a schedule, or to dedicate oneself exclusively to VoIP distribution. In fact, this can be done in the middle of another job, such as a business venture, or during free hours.

In addition, this program is based on the idea of promoting the practice of “word of mouth” for better earnings. In this sense, Neotel allies with all those people who want to become IP telephony distributors, generating mutual profits. Best of all, people can make money without making any investment, from an innovative product that has been on the market for a long time.

Is VoIP distribution profitable?

Since the beginning of the new millennium, large companies have been gradually adapting to IP telephony. Corporations understand that VoIP virtual PBX is an indispensable technology. At the beginning, it was a bit costly to ensure the migration to this system. However, over time the costs have become cheaper and today it is much cheaper than maintaining the old communication model.

Today, thousands of companies in different sectors invest large amounts of money in their communications. They pay for personnel, servers and telephone lines that are very expensive. In fact, those who switch to IP telephony significantly reduce their communication expenses. Companies that work with customers in other countries benefit a lot from this concept that mixes Internet with telephone communication.

For years now, the use of IP telephony has been steadily increasing. Circumstances such as the COVID 19 pandemic have made Internet communications more popular. Added to this, the popularization of systems such as video calling and videoconferencing augurs more consumption of these technologies by companies. Of course, when working with companies, the well-known social networks are not enough to sustain communication.

What is being sold to companies?

IP telephony distributors sell in principle the virtual PBX software. This is the core of Neotel’s services, as it allows migration, call management and the integration of modules for customer service. However, this is only the core product, since IP telephony can involve several scenarios.

The VoIP virtual PBX also has very attractive add-on modules for companies. For example, an entrepreneur can order this software and add call launchers or other additional functions. Some of these additional tools cost a little extra money to the customer. This is all part of the VoIP distribution business.

First and foremost, the distributor becomes a technology consultant for companies that need an upgrade. Understanding the information is not very difficult, since Neotel has explanatory videos and content designed to facilitate the presentation and sale of its products.

Why is it possible to sell IP telephony?

IP telephony is a service like any other, only that it is usually of business interest. It is a good product, because it generates benefits in those entrepreneurs who adopt it. To be sure, it is a solution to a problem for money-making entities. This makes the sale of VoIP virtual PBX profitable.

All companies are in a constant search for savings and advantages to compete. Precisely, IP telephony generates both and this can be easily observed when you get to know the product. Therefore, it is crucial that IP telephony distributors know very well what they are selling.

The most profitable part of this business is that it is a pre-developed product. In this program, the distributor does not have to invest money. In fact, his biggest investment is his time and work to generate new customers to hire the services of the call center software. Those people who, for example, know many entrepreneurs or companies, can make great profits.

How do distributors generate profits?

Neotel offers a commission system to those who want to join the IP telephony reseller program. Basically, the distributor sells the virtual PBX and when a contract is generated, he earns a commission. The more contracts he/she can get, the more commissions he/she can earn.

However, the IP telephony distributor does not earn commissions only for generating new contracts. At Neotel, distributors earn a monthly commission for as long as the contracting company uses and pays for the service. In other words, if a company uses the service for one year, the reseller will receive a percentage payment for twelve months.

Of course, if the distributor reports 10 hires, it will receive a payment corresponding to all those hires. This is how VoIP distribution works at Neotel. Interested persons can contact the company to detail the value earned by such commission and this will vary according to the plans that each contractor chooses.

Advantages of working with Neotel

Neotel has a very complete, updated and proven VoIP virtual PBX. We have 20 years in the business communication business. Many companies use our software and attest to its efficiency, speed and usefulness. This is a great advantage for software promotion and sales actions.

In addition, Neotel has three types of plans adjusted to each type of customer. To tell the truth, the software can be hired from a very small investment and each company decides what add-ons to add. The good prices and plans are definitely something that brings versatility when it comes to making sales.

In addition to this, Neotel has an arsenal of interesting modules for the contracting companies: call launchers, virtual fax, modules for marketing, for web pages, CRM and many other add-ons. This makes our program a more attractive proposition and also the profits much more profitable. Not to mention that in our store we have devices and accessories that will facilitate the migration to IP telephony.

Neotel offers people an option to generate an extra income. Those who are interested in this opportunity can contact us through our various communication channels. Undoubtedly, this is an excellent solution for those with a vocation and aptitude for sales.

Integrating virtual PBX with third-party software: A great solution

Entrepreneurs who offer a call center service get much closer to their customers. This in turn generates greater opportunities to close sales and generate revenue. However, when using call center systems, what is most desired is that they are fast, efficient and functional. This can be achieved in part by integrating a virtual PBX with third-party software.

A person who sells products or services will probably not understand about software, softphones and the like. However, there are some technical aspects to pay attention to if you want an effective call center. Therefore, today you will learn how important is the integration of the virtual PBX with the rest of the tools that a company manages. This is essential for new companies that offer services.

What is important when it comes to having a call center

Integrate Virtual Switchboard with Third Party Software

Businesses may not require large customer service systems, especially in the beginning. But those companies that are in charge of offering a service must set up at least a small call center department. In these cases it is crucial to understand what the virtual PBX is and what technical aspects operate in it.

Nowadays, the call center switchboard is just another service provided by a telephone company to companies and entrepreneurs. Basically, this means that entrepreneurs who invest in this type of program do not even need engineers to operate it. However, the choice of the program to hire will be vital to provide good customer service.

In this sense, it is important to hire a virtual switchboard that is fast, proven to work and with a simple interface. Of course, a system that adapts to the type of service of the contracting company is also desirable. But in addition to all this, it is very important to have the possibility of integrating the virtual PBX with third-party software.

What does a virtual PBX do?

Before going into technical aspects, it is important to know what a virtual PBX does. This is a program that allows to manage the commercial telephone communication of a company. And that management is based on the following basic functions:

Connecting all the telephone devices: The basic of a switchboard is to be able to connect each of the operators that will serve the clientele of a company. This allows customers to communicate through a single telephone number, but also to control what the telephone agents do.
Improve call handling: The virtual PBX allows you to transfer, mute or put calls on hold. These are functions that make call handling easier because they make it more professional.
Migrate to IP telephony: One of the great advantages of the new virtual PBX is that it allows you to migrate all communication to IP telephony. This means that all calls received or made from the company will be supported by a broadband connection and not by the traditional telephone line.
Cheaper communication: By migrating the communication to IP telephony it becomes cheaper. This is one of the reasons why many entrepreneurs and companies hire a virtual PBX service.

Today’s virtual PBXs have evolved a lot. In fact, these programs now incorporate very advanced modules that go beyond telephone communication. But for the moment, knowing these basic functions is what is important to understand the importance of integrating virtual PBX with third-party software.

What happens in outdated call centers?

One of the problems with call centers at the beginning of the new millennium is that they were very slow. This was due to many factors that were basically related to the high cost of having this type of department in the past. Of course, slow programs in turn lead to lower productivity and complicated work dynamics in customer service centers.

Unfortunately, what should be a problem of the past is still evident in newer call centers. This is because many companies are building their call centers based on outdated software and systems. Precisely one of the problems that this type of department presents is the non-integration of the virtual PBX with the rest of the software managed by the teleoperators.

Many virtual PBX softwares do not have the capacity to integrate with the rest of the applications managed by the telephone agents. The truth is that an operator manages a minimum of five programs to perform his management. In reality, this number can increase considerably, depending on the call center and the systems it incorporates.

What is to be gained by integrating virtual PBX with third-party software?

Basically, the benefit of integrating virtual PBX with third-party software is to gain in speed and simplification. The advantages of having the virtual PBX and management applications in a single digital environment are as follows:

Better operation of the applications: By integrating all the opening of programs do not collide with each other. Computers that implement this type of integration tend to work better during management.
Ease of learning: One of the problems of call center work has to do with the learning of new operators. By having many different programs, they may feel confused. On the other hand, seeing all the applications in a single environment facilitates training.
Organized work: The possibility of having all the programs in the same environment allows the operator to work with greater organization. This is also key to improving response times. Believe it or not, the visual display of the applications on the screen has an impact on the management of telephone agents.
Increased productivity: Having a system that is more organized, easier to learn and faster generates, as a logical result, an improvement in productivity. Service is provided in less time and calls are handled more efficiently.

It seems insignificant, but integrating virtual PBX with third-party software improves call center work. Those who have worked in a call center understand how crucial this can be. In reality, this is a technological solution that came to the market because it addressed a real need in customer service centers.

For which companies is automation necessary?

As mentioned above, the companies that benefit most from integrating virtual PBX with third-party software are those that offer services. This will of course depend on the applications that their operators must use at the time of telephone management.

Companies that use more than three or four applications should use a virtual PBX with third-party software integration capabilities. Similarly, companies that use programs that have very different interfaces and functions could benefit from this. The learning and mastery of the software by your telephone agents occurs more quickly.

The type of activity carried out by the company contracting the virtual PBX must also be considered. In this sense, banks, insurance companies, cable TV companies and basic services are the ones that can benefit the most from integration. This is because they work with several applications and can perform different types of customer management. Beyond this, being able to integrate virtual PBX with third-party software is favorable for any company that works with customer service.

Virtual PBX with integration is innovative

Hiring a virtual PBX that can integrate third-party software is always good news. This only means that the program is innovative and up-to-date, which is positive. Precisely, the problem of many call centers is that they have very archaic and limited systems. This does not allow them to improve their productivity.

An innovative virtual PBX is characterized by a user-friendly interface. In addition, its operation is usually very fast no matter how many employees are connected. In addition, they have the advantage that their data is stored in virtual spaces, supported by the Internet.  In addition to this, the most updated applications have complementary modules that help a lot in both customer service and marketing.

Neotel offers a modern, fast and functional virtual PBX that allows integration with third party software. The cost is one of the most competitive in the market and its performance is endorsed by many companies that use the platform.

In addition, Neotel’s call center software has modules that allow companies to grow. Among them are the predictive dialer, robot call, the platform for sending bulk SMS, the click to call me back button for web pages, virtual fax, among others. As you can see, our tools go beyond the scope of telephone business communication. Undoubtedly, this is an investment that can be made with a lot of flexibility, but useful to attract more customers and serve them in the best possible way.