Why do you need to incorporate these applications into your Call Center?

We will explain what the three call launchers that Neotel has for its users consist of: Robot call, Progressive dialer and Predictive dialer.

The Neotel robot call focuses on distributing messages to a specific list of users in an economical and agile way by making bulk calls that optimize call times and redirect clients to a commercial agent if necessary.

The predictive dialer takes control of the calls and generates statistics of the calls to know the call time, the number of calls that the agent must make and when they should be carried out.

The progressive dialer makes outgoing calls and transfers those that are in progress to the agent that is available without having to approve it.

Neotel has specialized in offering the best call center tools.

The best call center tools are in Neotel

Companies that depend on customer service to exist increasingly demand more professional tools. At Neotel we have our own tools for call centers around the world that will surely satisfy the most demanding customers.

New FREE SMS module for all Neotel customers

Characteristics of the new module for mass SMS sending

Custom sender

Customize the sender with a text string, for example, the name of your company.

Concatenation of SMS

Sometimes 160 characters are not enough. You can concatenate your messages to mobiles that are longer in several messages. And so you make sure that the recipient is going to receive everything without problems.

Shipping confirmation

Receive delivery confirmation for your campaigns.

The mass shipment of SMS to mobile is the last of the services that Neotel incorporates into its tools for customers, fully integrated free of charge for Neotel users, with no extra cost for activation of the module.

You have never had it as easy as now for your marketing campaigns. Send bulk SMS to mobile phones. You will cover all existing communication channels in this way.

CRM Tools for Call Center Telemarketing / Contact Center / Customer Service

Three types of launchers. Agent and Coordinator access the Panel with a simple login system through username and password. 0 risks for customers: no initial investment, no installation and no permanence. Neotel’s call center software is the most advanced in its field.

Infinity of modules to help with the management of your call center.

Agent Lead Sheet on the Web.
Script.
Static module.
Synchronization with Google Calendar.
Monitoring.

Installed and maintained by Neotel. Increase the talk time of your agents.

Reinvent the Telephony of your business with the Neotel IP Voice Center

Our customers know very well why they are with Neotel, and they trust our company for the telephony in theirs. Years of work in the Telecommunications sector guarantee our trajectory, together with an increasingly long list of satisfied customers.

The portability offered by the ip voice switchboard gives us a freedom as never before imagined in the world of telephony.

Through a simple login or access, through your username and password, the call center administrator enters a powerful tool, 100% functional, fast, simple and professional, with which you will be able to have absolute control over your call center .

Contact us without any commitment and ask for the Neotel IP voice switchboard; start to get the benefits of our tool

Neotel as a leader in the sector of companies that offer ip voice switchboards globally has built its ip voice switchboard whose principle is based on free access to the Web, ease, convenience and the reception and making of calls.

The Neotel telephony is a cloud system (system hosted in the cloud) and allows us to use it from anywhere in the world.

What are my real options in Telephony in the cloud?

The ip voice switchboards are characterized by the unification of communication and telephony services.

With the virtual switchboard all the information is better organized.

With the virtual switchboard, we are also getting a portable contact center, in the sense that we will have access to our information, no matter where in the world we are. Which is of great interest.

The entire service of Neotel ensures that the client only pays for what he uses, unlike as happens with other operators. With the cloud telephony the saving of money is from the first day.

Neotel is committed to telephony in the cloud, and has created a Web-based software platform, with which its users access their panel through a user and password, and from there they have full access and control to all the telephony tools that they need.

Comparison between Virtual Switchboards

At the time of thinking about making a serious comparison of switchboards, very surely the first of the questions will be: Is it compatible with all the devices / OS?

The best virtual switchboard is one that has all the modules that customers need: Signaling, Incoming call statistics, Monitoring, Telemarketing surveys, Virtual fax, Click to call me back, …

Si bien es cierto que a la hora de elegir los servicios de una empresa de centralita, existen muchas. No todas son iguales. Ni igual de completas. Es necesario realizar un estudio previo a la contratación para luego no llevarnos sorpresas desagradables con nuestra centralita que hayamos contratado.

Explaining the basic principles of PBX, IP PBX and VoIP

Before the Internet, the calls were all through the telephone company. After the arrival of the Network of networks, the developers were able to channel the calls, converted to data, and travel through the Internet.

VoIP makes voice and data converge.

A peculiarity to stand out from the Neotel switchboard is its easy integration with third party softwares.

PBX, IP PBX or VoIP … Do not know what is best for your company? Get in touch now and we will solve all your doubts

If you are looking for a reliable company, with many years of experience in pbx, ip pbx and voip, we recommend you call us. We are very effective in customer service.

Do you already have a physical switchboard? Okay, then you probably think that changing to a virtual one now would be to throw away the money from physics. You are wrong then! The virtual switchboard always reports more benefits than the physical one, with the savings on the telephone bill being the main one. Even if you already have a physical switchboard, think that each month you keep working with it, it is a month that you will be paying more money than necessary. What are you waiting for to start saving money with the virtual switchboard?

Do you travel a lot for work? Or your workers? OKAY. You need a voice system by ip then. The voip knows no geographical limits and therefore barriers. From any point of the planet you can work in the same way with your voip phone system. Just like if you were physically in the location where your company is located.

From Neotel we want to clarify all your doubts and let you advise, what is best for you.

Spy what your call center agents say with the ‘Monitoring’ of the Neotel control unit

Listening to calls is very easy with the monitoring module of the Neotel control unit.

Quality must be paramount in a call center. And the Neotel monitoring module integrated in its virtual switchboard helps to perform quality controls on incoming and outgoing calls from all our operators. With this, we can, as administrator, look for flaws in the conversations of our agents and then be able to improve. The ‘monitoring’ of the Neotel control unit corresponds to the recording, spy and whisper. Without having a quality control over our agents, we will never know 100% the reason why we are losing customers or not winning new ones. In addition, this module not only allows you to spy to be aware of the conversations and then with our agent to analyze them. If not that it allows us a quality that will surely be of interest. And that is to be able to listen in real time to a conversation between a client and an agent, so that, in an invisible way to our client, we whisper what we need to the operator agent to charge the call for example, to indicate a special promotion to apply to that client, or to ask him a question, or offer him a service, etc.

With the monitoring of Neotel we can listen to any conversation in progress from our own extension.

Spying and listening to calls with the monitoring module is very easy. If you wish, you can contact us now. We are here to always attend you.

¿Cómo reducir la factura del teléfono hasta un 30%?

With the advent of technologies such as the Internet, the virtual switchboard has become the standard to be used in the world of telephone exchanges, unseating the physical switchboard.

Cloud solutions are an alternative to traditional telephone solutions. We highlight the main advantages of these:

Cost savings: We forget machines, hardware, physical terminals, maintenance and management costs, qualified personnel to pay, etc. Being a 100% cloud system there are many aspects for which we will not have to worry anymore.

Flexibility: The advanced switchboards allow unlimited extensions and for different countries. Receive incoming calls on your mobile phone, computer with Internet connection, table phone, …

Scalability: Virtual telephony allows you to reduce or expand the capacity of your PBX according to your needs. You can also control the virtual switchboard on any device and any time of day. So the control over our business will be total.

Functionality: One of the main advantages of virtual switchboards is their versatility and functionality. Among the clients of the virtual switchboards, they stand out: the recordings, mobile extensions, call queues, the complete statistics of the calls, IVR’s and the deviation by prefix and schedule.

IP Telephony: Option or need?

The virtual ip telephony excels every year.

If you want a Neotel advisor to contact you to inform you more about IP telephony, you just need to send a message from the contact form and we will contact you as soon as possible.

All are advantages with Neotel’s IP telephony

There are multiple reasons to use IP telephony, of which we highlight:

The reduction of tariffs is a real fact.
For people who travel frequently the ip telephony are all advantages. It allows us to use it regardless of where we are.
Unlike with conventional telephony, with IP telephony there are no surprises in the bill. You control everything about your consumption and expenses.