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Video Tutorial Reception PBX mode with Yealink

The actions of this video tutorial can be applied from model Yealink T21 E2 onwards. With this video you will learn how to manage concurrent calls over the phone, using the channels configured by the client. When a call is received, when you pick up, the first free channel of the phone turns green fixed. […]

Vídeo Tutorial Modo centralita de recepción con Yealink

  Las acciones de este videotutorial pueden aplicarse desde el modelo Yealink T21 E2 en adelante. Con este vídeo aprenderá a gestionar las llamadas concurrentes a través del teléfono, usando los canales configurados por el cliente. Cuando se recibe una llamada, al descolgar, el primer canal libre del teléfono se pone en verde fijo. LUZ […]

5 telephony tools that every company should know

The following tools will be used in both large and small companies. They are the tools that we consider «a must». With these tools we are going to be more productive, improve the general satisfaction of our customers and increase our sales. Below we comment on what each of these tools consists of:   1. […]

5 herramientas de telefonía que toda empresa debe conocer

Las herramientas que a continuación vamos a mencionar se van a utilizar tanto en empresas grandes como pymes. Son las herramientas que consideramos «de obligada necesidad». Con estas herramientas vamos a ser más productivos, mejoraremos la satisfacción general de nuestros clientes y aumentarán nuestras ventas. A continuación comentamos en qué consisten cada una de estas […]

How Neotel’s call center software has evolved in recent years

What functionality should we look at when contracting a software call center – crm service for our company? Monitor the activity Monitor all the activity that happens inside your call center with our tools. Analyze and study the productivity of your agents. Manage tasks automatically Because your time is important, Neotel offers you the possibility […]

Cómo ha evolucionado en los últimos años el software de call center de Neotel

¿Qué funcionailidades debemos mirar a la hora de contratar un servicio de software call center – crm para nuestra empresa? Monitorizar la actividad Monitoriza toda la actividad que sucede dentro de tu call center con nuestras herrmientas destinadas a ello. Analiza y estudia la productividad de tus agentes. Gestionar tareas automáticamente Porque tu tiempo es […]

New extensions for all Neotel customers, now available for download from the Chrome Web Store.

New extensions for all Neotel customers, now available for download from the Chrome Web Store. Neotel Click2Call and Neotel WebRTC Softphone. Neotel WebRTC Softphone: Google Chrome extension to access Neotel WebRTC softphone functionality Configure the extension with your agent login details and you can make and receive calls directly from the extension. In addition, you […]

Increased use and application of Neotel’s Telemarketing Survey module

With our quality survey service your company has a module that is integrated by default into the switchboard panel of all customers with which you get very valuable information on, for example, what your customers think about your business. Every day that passes in Neotel we receive more and more requests, where we are asked […]