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Mobile pbx: Answer your virtual pbx calls on your mobile

IP technology is booming, the use of virtual phones is becoming more common, one of the great advantages they offer is to be able to associate your mobile number to a mobile pbx, get the functionality of Neotel’s virtual pbx on your mobile phone in a comfortable and simple way, this service allows you to enjoy all the utilities of a virtual pbx on your mobile

What is a mobile virtual switchboard?

The mobile virtual pbx is to take the virtual switchboard to your mobile being to the same mobile number, passing portability or requesting a new number to carry out.

This type of switchboard will allow you to always have your company connected no matter where the call center agent is located, being able to access from any point on the globe that has an internet connection.

Another possibility is to connect people from other locations in your company through a local number without generating costs of national or international calls.

How does the Mobile Virtual Switchboard work?

To be able to use the mobile switchboard you only need a virtual switchboard extension, a mobile phone and to have linked your mobile number in our access panel.

No matter where you are, you will have all the functionality of the Neotel switchboard from your mobile phone. No need to change your company, no need to change your number.

Why choose Neotel’s mobile switchboard?

Freedom, comfort and simplicity that allow you the following functions:

  • Answering calls
  • Silence
  • Putting calls on hold
  • Call Transfer
  • Call recovery
  • Call rejection

You can have all these functions in your mobile virtual switchboard, without additional software or the need for portability, simply by using codes that emulate the functions of the switchboard.

Advantages of integrating mobile lines to the mobile virtual switchboard

There are a lot of advantages that you get in your company with this integration.

 

virtual pbx rates

These advantages will help you to develop your business as well as the best customer service, making your employees increase their efficiency daily.

Among these advantages we have:

  • Cost reduction: Saving on internal company calls will be one of the great advantages of implementing these virtual switchboards
  • Ease of communications: The communications will be easier and faster when using the virtual switchboard, it affects the optimization of time and better profitability for the company
  • Scalability: As with all IP call features, scalability is one of the advantages, and can be modified according to the needs of each agent, user or company in general
  • Simplicity of Implementation: Since no software is needed, it is very easy to implement to start using it.

Additional products to the mobile virtual switchboard

The mobile switchboard is one of the great advantages that Neotel offers within its product catalogue that includes

  • Call Center Software:
    • WebRTC Line
    • Progressive dialer
    • Predictive Dialer
    • Robot call
  • Virtual Switchboard:
    • Virtual Call Recorder
    • Videoconference
    • IVR
    • Click to call me back
    • Telemarketing surveys
    • Monitoring
    • Call Statistics
    • Signaling

 

Neotel

Virtual Premium Call Recorder: Your calls recorded every time

Current call centers require the recording of calls for monitoring, control and education of agents, being fundamental for your company. Remembering that European regulations establish that recordings must have explicit authorization from the customer, Neotel offers within its call center software the option of call recording.

Importance of virtual call recorder

In order to comply with the regulations it is necessary to have the software that includes the integrated call function, allowing to save, play and delete the recordings as appropriate.

Neotel’s Virtual Call Recording is included in the Virtual PBX which allows you to save all incoming or outgoing recordings of your company for up to two months.

 

Automatic Call Recorder (A.C.R.)

Depending on your requirements you can configure the call recordings in your call center software.

The automatic call recorder will help you to have a copy of all conversations without the need of human intervention.

Agents won’t worry about recording calls, and will focus on properly attending to each of their customers or prospects.

Neotel Virtual Premium Call Recorder

One of the functions that we offer you at Neotel is the Premium Call Recorder that allows you to extend the time and storage space of the calls that are made and received in your company.

This additional function of the virtual switchboard allows you to forget about the 2 month limitation. When you activate the service, all the recordings will always be in the cloud where you can access them from any location that has internet.

This Neotel cloud offers you the capacity of 1 Terabyte.

How much is 1 Tb?

 

To understand how much is the capacity of the Neotel cloud we offer you the following comparison:

1 Gb is about 14,000 minutes (which is about 9 days)

1 Tb is about 10,000 days (About 27 years of recording)

signaling virtual pbx

What does the Virtual Premium Call Recorder service include?

The service includes access to the web where you can find your personal recording library with search filters to access the recording you need with access from anywhere in the world.

SERVICE BENEFITS

  • You will have access to all outgoing and incoming calls from your PBX that are stored in the Neotel cloud.
  • Specialized web panel for audio management functions.
  • Save your phone conversations permanently in time.
  • It does not require permanence.
  • Listen to, download or delete all the calls you have recorded, you can do it directly from the website
  • Filter recordings by date, extension or agent
  • Allows you to store your company’s/business’s telephone attention in order to optimize customer service.

 

call statistics virtual pbx

The Virtual Premium Call Recorder is an additional service that you can include in your virtual switchboard where you also have access to

Neotel

WebRTC Line: Beyond IP Communication

The WebRTC lines, English word that means Web Real-Time Communication, is an open development project that confers the ability to communicate in real time (RTC) using JavaScript APIs of browsers, the WebRTC system is also oriented in the transmission of data in all types of format (text, images, screenshots)

Advantages of WebRTC lines

The main advantage is that it allows VOIP communication through the WEB with quality standards such as audio, HD quality video and native encryption (SRTP, TLS).

What is a virtual switchboard?

A virtual pbx is one that does not have a physical device to manage communications.

It is not the same virtual PBX as IP PBX, many times virtual PBXs use IP telephony, but not all IP PBXs are virtual PBXs.

Which is the best virtual switchboard?

There are several types of virtual switchboards: mobile phone based, SIP protocol based and the WebRTC virtual switchboard.

Most virtual PBXs offer advanced phone call management features, the difference between them is technology that affects efficiency and flexibility.

Mobile phone based virtual switchboard

These are the most popular, are offered by mobile operators using their marketing to carry it out.

They operate using the mobile operator’s network, using the organizations’ member lines for communications management (incoming, outgoing and internal).

Weaknesses: Integration with external software is complex, they are linked to the mobile operator and their cost is high, additionally each agent must be provided with line and equipment for their interconnection.

SIP-based virtual switchboard

The virtual switchboard based on SIP protocol sends communication over a data network instead of using a telephone network, allowing the management of calls with specific terminals: IP phones.

 

send sms massively

Calls are also received through a mobile phone using SIP client: softphone.

The configuration, infrastructure and network are complex and weak points of this communication.

Virtual exchanges based on WebRTC

WebRTC virtual switchboards are the most modern and for many are the replacement for the previous ones.

Its advantages are flexibility, efficiency and configuration without the need to purchase software, it basically works in any device that connects to the Internet.

Why choose Neotel’s WebRtc Line?

Neotel’s WebRTC lines offer includes:

  • Geographic phone number (new or ported)
  • WebRTC line with communication channel
  • Access with up to 3 different devices
  • Free unlimited incoming calls
  • Call forwarding to personal mobile
  • Caller ID
  • Outgoing calls with fixed number
  • Call recording
  • Voicemail that personalizes itself
  • Daily call synchronization
  • Voice recognition and call transcription
  • Mass SMS sending
  • Progressive Calls
  • Predictive Calling
  • No coupling cost
  • No software installation required

 

 

Neotel

Virtual PBX: Optimization of communication and customer relations

Communications for businesses, large companies and call centers are done through telephone exchanges, with the inclusion of internet call systems the use of virtual pbx has become widespread to encourage the use of VoIP calls, Neotel offers the best possible option to save costs and increase productivity.

What is a virtual switchboard?

The virtual switchboard is an Internet-based IP telephone exchange system (called a cloud service).

The main advantage is that for the use of the service, the customer can be outside his office, does not require sophisticated equipment (except in some terminals or IP phones), and its cost is monthly, without having to make any investment.

How does a virtual switchboard work?

The virtual pbx’s are also called vPBX (Virutal Private Branch Exchange) where your software is hosted on a server that is controlled by VoIP, this is responsible for providing numbers that are used to contact the company.

The main feature is the transformation of the calls into data packets to be transmitted over the Internet to the receiver, which has the ability to decode them.

This feature reduces the cost of the call and the associated services (extensions, welcome menus, call forwarding, call recording, among others).

It eliminates the need to contract a telephone line for each operator in the company, and in turn allows interconnection with another location, a mobile or even at home.

Why choose Neotel’s virtual voip switchboard?

 

telemarketing surveys

Neotel’s Virtual pbx voip allows significant savings for companies because it does not require investment in hardware.

Services are controlled using a simple Control Panel that is easily integrated to mobile phones.

Our Virtual PBXs include features that allow

Advantages of Neotel’s virtual switchboards

The virtual switchboard allows 100% linkage with the services offered by mobile phones, so our customers benefit from all these advantages of this linkage.

 

monitoring

Some advantages of this type of integration:

  • Internal calls at zero cost
  • Bonuses contracted from mobile extensions.
  • One single invoice
  • Configuration adapted to your needs
  • Included at no extra cost:

 

telemarketing surveys

Why choose Neotel?

There are more benefits than you can imagine, first you do not need to buy anything, does not require permanence, you can use mobile and fixed as extensions of the virtual switchboard.

 

click to call me back

The WebRTC extensions are free and have no limits on the number of minutes, all the functions you need are included, and as an option that stands out is that we offer you a new number if you do not have a number to carry.

In cases where you need to port your number it is possible that they become a virtual number and you will receive calls on your mobile or any other table number you provide and your number will be the same.

Neotel

Progressive dialer: The evolution of call center software

If you have a telephone exchange with many agents you will know that there is a lot of time lost by the search of telephone numbers in each campaign, even human error can lead to dialing wrong numbers, skipping clients or calling two (or more times the same number) so the progressive dialer is the solution to your problems.

What is Neotel’s progressive dialer?
The progressive dialer is an automatic sequential caller; that is, it performs dialing and routing directly to the agent.
It is an automated system that first allows you to associate all the phone numbers to be called in a phone campaign and then the ability to call the assigned number when an agent is available.

virtual pbx
Advantages of the progressive dialer
This system is perfect for familiarizing yourself with call center software because it allows easy use by the agent.
The time between calls is shorter, as the system identifies when the agent is on hold.
An ideal system for call centers with small to moderate volumes of customers making management more effective.
The system detects events during calls and assigns the available and suitable client to be communicated with the agent.
More effective calls
In the progressive call mode, the agent does not intervene to make calls, these are made automatically, the difference is that the consumer answers, the agent to this online.
When the system is well planned and programmed it is very productive, efficient and direct with excellent results, discriminating the call response (faxes, voice mails and numbers that do not exist)
Agents’ stress levels are reduced, making calls more productive, efficient and effective
The progressive mode is ideal for sales campaigns.
Why choose the progressive dialer?

call center software
The progressive dialer is part of Neotel’s call center software system that includes the best virtual pbx available on the market.
In addition to including progressive dialing they include other benefits such as call recording, script and statistics module.
Best of all, Neotel does not require permanence contracts, initial investment, software installation, flat rates per call and only pays per agent.
Neotel’s progressive launcher provides telemarketers with a great tool to streamline their tasks, also facilitates record loading and control of call times.

progressive dialer
Operators can use the current call environment and when connected can write log notes, schedule a redial or dial the result of this call. (No answer, don’t want the service, wrong number).
Progressive call scheduling: The competitive advantage
To use the Progressive Launcher we can select
– Automatic mode consists in that every time there is an agent available the system launches the call automatically, and when the tele-operator picks up the card of the called client is opened.
– Manual mode It only makes the call when the operator gives the order, at this moment it visualizes the client’s card.

Neotel

We show you all the advantages of the virtual pbx in the cloud

With this article we intend to ensure that you have the most appropriate virtual pbx for your profession and that you are already teleworking with your team at full performance. That no pandemic is a reason to close your business.

If you are already a Neotel client, you are in luck. You don’t need to do anything else. You already enjoy the best and most advanced cloud-based pbx available. We have no competition. If you are not a customer yet, or maybe you are already a switchboard user, either physical or in the cloud, but you are with some other operator.. Don’t go away! This article is for you and it interests you!

If you are looking for a cloud pbx for your company to telework as recommended by the WHO, Neotel offers you just what you need.

(Note: By the way, did you know that Neotel’s virtual switchboard is the only one that already has Neotel’s crm incorporated to control all your business, customers and all kind of information relevant to them? Have you tried it yet? Do you want to try it today?)

A virtual switchboard offers companies a series of advantages over a physical switchboard. In addition, it has all the features of the latter as well. Only the virtual switchboard in the cloud is cheaper. Doesn’t it sound bad? Here are some of these features:

 

  • Our pbx with integrated crm can be adapted to the needs of many sectors such as hospitals, travel agencies, rental cars, hotels, medical clinics, telemarketing companies, etc.
  • Virtual fax.
  • Call statistics with graphs.
  • Record calls.
  • Generate call reports.
  • Set a welcome message.
  • ivr configuration for incoming calls
  • Numbering.
  • Make calls to anywhere in the world.
  • Monitor calls in real time.
  • Manage the service through a web interface
  • Make videoconferences.
  • Divert calls to other extensions.
  • Performing chat communications.
  • Customize the music on hold.
  • Define the call queues.
  • Give directions to the agents.
  • Integration with third party systems.
  • High quality sound.
  • Voice mail.
  • Availability of call saving packs.
  • Catalogue of terminals.
  • Integration with crm.
  • Geographic numbering.
  • It allows you to keep your number.
  • It requires neither investment nor permanence.
  • Technical support to solve any fault that may arise.
  • Flexibility in the number of agents.
  • Encourage the realization of teleworking.
  • Better customer service.
  • Increases productivity.
  • Improves our professional image.
  • Quickly. As everything is managed in the cloud, any changes or modifications that are applied happen instantly.
  • Mobile and fixed extensions.
  • Free location. Being in the cloud you can work from anywhere in the world.
  • Save on calls and switchboard costs
  • Savings in maintenance. Support costs are reduced (indeed, completely eliminated) here. Neotel has its own in-house Support department that is available 24/7 at no extra cost to our customers.

In addition, our virtual switchboard is complemented by the integration of our crm.

Now, given the current situation of the coronavirus, more and more companies are adapting to teleworking.

If you are still not getting all the opportunities that Neotel offers with its virtual switchboard, call us and we will advise you without obligation. Many of our customers have already seen their sales increase with the coronavirus thanks to teleworking. Not being able to go out normally does not mean having to stop the activity.

 

Neotel

Hire for your company the virtual IP telephone PBX with Neotel

Neotel virtual pbx prices

 

virtual pbx price

Before hiring a physical switchboard for your business, find out if you haven’t already done so about the advantages and bill savings of hiring a virtual pbx with Neotel as opposed to traditional ones.

Advantages over our cloud-based switchboard

  • No strings attached. Hiring the pbx with Neotel does not entail any kind of permanence. If you don’t like it for whatever reason, you can go to another provider whenever you want.
  • Fax To Email. If you need to see a communication from a customer who sends it to you via fax and you don’t have the machine, that’s fine. Neotel offers the Fax To Email service so you can receive faxes directly to your email. Save on hardware and paper. If you need to, you can also send a fax yourself, without having to have the machine again, from our software. You simply send the fax but as if it were a message, indicating the recipient of the fax. The other person will receive it in their fax machine.

Features of our virtual switchboard

  • Web statistics. You will be able to see from the Internet the calls that have been made. The ones that have not been answered, all the recordings, statistics, queues, recordings, etc.

Save money and be more productive with Neotel’s virtual pbx.

Neotel

Characteristics that the PBX should have within my company

First of all we must know that when contracting the virtual pbx with Neotel we can choose a configuration and that, after some time, we want to modify this according to the needs of our company. This is not a problem.

Permanence

Without a doubt, it is a great relief for the client to know that when hiring a virtual pbx there is no permanence contract with the company, nor is he signing one. Although most of the virtual pbx options that exist today involve a permanence of the client for/with the company, we at Neotel have not wanted to work in this way and that is why none of our services involve any type of permanence.

Depending on the size of the company

The size of your company may vary over time. We at Neotel understand this. And that’s why we offer our clients the only 100% adaptable switchboard. Here it is the customer who decides what size of switchboard your business needs. And by size we mean number of extensions. But it is also our switchboard comes loaded with a number of extras completely free for all our customers. Many of the features that Neotel has been offering its customers for their PBXs are charged by other companies at very high prices. We do not want to deceive anyone. And we are so convinced that once you try our virtual switchboard you will not want to leave, which is why we do not force you to sign any contract with us. You can try our tools and if for any reason you are not convinced, you can leave. No questions from us.

Ease of change

One of the main characteristics or advantages of our virtual switchboard is that, through a simple client panel, the user can configure and manage his entire switchboard without having to have any previous knowledge or have recourse to a professional. Of course, in Neotel our Customer Service department is always online, on the phone, chat or mail, waiting for calls from customers who want to solve some kind of query or want to do something and don’t know how.

It is not harder than picking up the phone and calling Neotel and we will guide you step by step with what you need.

 

 

Neotel webrtc line

Neotel’s virtual switchboard works 100% in the cloud which means savings in equipment investment. With our switchboard, you don’t need anything else. There is no need to buy any specific hardware or computer. Not even a telephone if you wish, thanks to our webrtc lines. (Ask for more information about our webrtc lines by clicking here).

Our switchboard integrates many features for communication within your company. Among them today we would like to mention the Video Calls and Video Conferences in the cloud with integrated chat. If you would like more information about this module, which is 100% free for all our clients, you can visit the following resources

Videoconference and Videoconference in the cloud (video)

Infographics Video call and Video conference with cloud chat

 

 

Neotel ivr

You can also contact us through any of our channels and we will inform you without any obligation.

Our virtual switchboard also has many other qualities such as:

  • Queues with music
  • Voice mail
  • «Virtual Secretariat» or IVR
  • Call transfers between different agents
  • Call filtering

 

 

Neotel pbx

In addition, workers can be connected to the switchboard and work from anywhere so they no longer need to be inside the office itself.

There is no need to buy any special phone or anything else. Simply if we have a device connected to the Internet, this is all we need.

Our switchboard system is just a web page where the customer logs in with his user name and password and is ready to work.

Very easy.

The main reason for using a webrtc line is cost reduction.

 

Neotel’s webrtc lines bring countless advantages to our virtual switchboard

If in your business you attend a high volume of calls, communication with customers is paramount and you think that giving a truly professional image to them as well, then you don’t need to look any further. Neotel’s virtual switchboard as you have seen it now is the solution to all your current telephony problems.

Neotel

5 telephony tools that every company should know

The following tools will be used in both large and small companies. They are the tools that we consider «a must».

With these tools we are going to be more productive, improve the general satisfaction of our customers and increase our sales.

Below we comment on what each of these tools consists of:

 

1. Predictive Dialer

The predictive dialer eliminates waiting and connects agents directly to customers.

There are many users who never respond when we try to contact them. The predictive dialer is the tool that has been designed to increase the productivity of our call center agents to the maximum.

It basically connects the call, when a customer answers the phone, with the first agent available.

The good thing about the predictive dialer is its price, since it is a 100% affordable product for companies of all sizes,

The predictive dialer increases calls, in the sense that it increases agents’ talk time, and therefore sales volume.

 

2. Whisper

The predictive dialer eliminates waiting and connects agents directly to customers.

 

telemarketing surveys

It allows us to give information to the agent without the client at the other end of the line being aware of anything, to make sure that the conversation is taking the right course and to guarantee the professionalism of our agents.

The monitoring module is perfect for intervening and training agents, both in real time during an ongoing call and afterwards, once the call has ended.

 

3. Click to call

Provide your customers with the «click to call me back» button on your website. By simply entering a number and clicking it, your customer will be called back. Fast and immediate communication. Improvement and reinforcement of your company’s image. Optimization of telephone attention, being more direct. All this translates into: more sales, more economic benefits and better ratings. For only 25 euros/month.

mobile pbx

4. Mobile phones integrated in the switchboard

No additional cost.

Answer your virtual pbx calls from your mobile. Freedom, comfort and simplicity with Neotel’s TANDEM function. Answer calls, put on hold, mute, transfer, retrieve and reject. No additional software or need for portability.

 

virtual pbx

5. Automatic satisfaction surveys

No additional cost.

 

click to call me back

All the information is collected by the switchboard.

 

virtual pbx monitoring

With the satisfaction surveys, the system calls the client again to answer by marking from 1 to 9 their satisfaction with the attention received.

 

 

Neotel

How to reduce costs in the company with the CRM and the virtual pbx

Having the Neotel crm integrated into your PBX is very useful when segmenting leads for future campaigns for example.

Neotel’s crm gives us a lot of information to carry out our campaigns.

The virtual pbx has as one of its goals to promote telework in the company. How? Because it turns out that when we work with this type of systems is not necessary that our employees are physically located in our office and can work from home. In this way the workers gain time (and quality of life) and the employer can cut costs in for example the rental of the office for the company. This is just one of the many ways in which a virtual switchboard helps us to save costs.

To start working with the Neotel crm or pbx no separate software needs to be installed. We would only need to log in with our user that Neotel provides us through its intuitive interface via web.

Neotel creates a perfect synergy between your crm and your virtual pbx, integrating the crm into it. This union creates the perfect tool for creating and managing marketing campaigns.

 

Switchboard + crm the perfect combination

The Neotel switchboard also offers, among others, the functionality of the virtual fax and the recording of calls that are never deleted and with its own search panel to locate them when necessary.

Best of all, with Neotel’s virtual switchboard you don’t even need a physical phone anymore, so here you’ll also be saving money. If you have a device connected to the Internet, you already have the Neotel switchboard – it’s that simple!

 

If you have a device you have a switchboard

Reducing the cost of the telephone bill is now possible

 

call recorder application for pbx

You can consult our rates of crm and switchboard visiting these pages:

CRM + PBX Virtual PBX

 

 

virtual pbx rates

Virtual pbx

Relocation has been a reality for many years. This means that a company can work with its employees located in different countries of the world and can also offer its services by telephone to any destination.