virtual pbx archivos

WebRTC line: The best communication option for companies

Many companies use expensive and hard-to-install communication systems. However, nowadays there are innovative, efficient and low-cost technological solutions. One of the most advanced is the webRTC line.

With the arrival of the virtual pbx, internal and external communications were simplified. However, even this technology has constantly evolved over the past few years. WEBrtc-based PBXs seem to have arrived to change everything.

What is the WEBrtc line?

Web Real-Time Communication (WEBrtc), is a system that allows audio and video communications between people from web pages. This ambitious project launched by Google in 2011 completely changed the way we interact with others. Its greatest contribution was to allow fluid communications via the Internet without the need to install special plugins.

In the last few years, the first virtual pbx’s have been created based on this technology. Certainly, the advantages that this type of system offers are many.

Most companies continue to use less profitable virtual switchboards. Both systems that work with SIP and cell phone systems are difficult to configure and involve considerable expense. None of this happens with the WEBrtc line.

Advantages of the WEBrtc line applied to business communication

The WEBrtc line is much simpler to install than other communication systems. Its configuration is uncomplicated and does not require the acquisition of physical infrastructure.

In order to use it, it is also not necessary to acquire telephone lines for employees as is the case with mobile telephone switchboards. Of course, this implies an important money saving for the company.

With this system you can transfer and manage calls, as well as make conferences with several people at once. The only thing necessary is that the employees have a device and an Internet connection. From there, communication will be unlimited and of high quality.

Companies that are adopting this technological solution are getting a lot out of it. Neotel’s WEBrtc line is easy to install, configure and use. Without a doubt, it is an upgrade that will bring improvements to business communication and customer service.

What is a call center software?

Successful businesses are those that offer quality care to their customers. There are many requirements that they may have as users: failure reports, billing, security problems, doubts about a certain function, among others. Therefore, to serve them in the best way, it is essential to have a good call center software available.

One of the most recurrent problems is the lack of knowledge about this type of system. The important thing is to know what a call center software or a virtual pbx is and to know which products are positioned in the market.

What is a call center software and how does it work?

A call center software allows managing all the calls that occur between the customer service department and the customers. This program is connected to all the terminals that operate in the room with a switchboard. Its functions are varied, from silencing calls, transferring them or even monitoring them to improve the productivity of the unit.

There are programs oriented to the reception, sending of calls and also mixed. The software to be chosen will always depend on the type of customer service the company needs to cover.

The software can facilitate access to the office data center. In this way, calls are recorded or the quality of the attention offered by the employees is verified. The entire service can be controlled and management is simplified thanks to this type of technological solution.

What are the benefits of a call center software?

The call center software allows monitoring and facilitating customer service management. Its main objective is to facilitate the work performance of the operators in each call, improving the response and their times.

Choosing the right program is key to improving the user experience. On the one hand, the operator can make the call better conducted and have a good rhythm and outcome. On the other hand, the system allows for the evaluation of management performance by reviewing the calls.

Virtual pbx: The future of business communication

The virtual switchboard allows to replace the physical installations in the call center. This is an advantage because companies save on equipment maintenance costs and reduce the cost per call. In addition, companies can make better use of their space by dispensing with large installations.

Generally, the hardware is housed in the offices of the company offering the virtual switchboard service. Another great advantage is that the system usually works through cloud storage services. This means that the information is hosted directly on the Internet.

Of course, this type of software represents an innovation within the field of business communication. These are more intuitive systems that facilitate even the internal interaction between various sites and departments. Everything is housed in the same storage space that is hosted and shared on the Internet, including the user database.

The best option for your call center

Neotel currently offers the best call center and virtual switchboard software products. Its programs are easy to use and can be adapted to any type of company. Of course, this technology company also has VoIP PBX, which allows calls from several phones, from a single number.

Private Label pbx: Have your own brand

From Neotel offer the possibility of having your Virtual pbx platform under your own brand, you can operate in the field of telecommunications using your trade name in a simple, autonomous and with minimal investment, the procedure is simple, you do not need technical knowledge.

How do I get a private label switchboard?

Neotel provides the necessary servers and their hosting in the Data Center, as well as the installation and configuration of the service, so that you can quickly have the Virtual pbx and Call Center software products at your disposal.

With your white label you do not act as a distributor, since you do not work for another company. You will be creating your VoIP business through a platform that integrates all the VoIP tools to run your Internet telecommunication company.

Operate under your own name

There are already many companies operating around the world under their own name with our Neotel private label pbx system.

A service, stable, secure and functional that will allow you to offer quality services and work as an IP Telephony operator in an independent way.

The white label switchboard is hosted on Neotel’s Cloud platform so you can enjoy the scalability, flexibility and surveillance that your customers need.

Characteristics of our private label switchboard

The White Brand switchboard allows integrators to have a virtual pbx solution adapted to the needs of their customers. A custom solution designed especially for companies that want to enter the world of IP Telephony.

White label switchboard

Start your own business and become an IP Voice wholesaler with quality and professional security. Offer new services to your customers and everything at the most competitive prices. In addition, you will enjoy the advice and guarantee of Neotel, IP Telephony operator since 2001.

Neotel provides you with all the tools and specific services to become a 100% autonomous IP Telephony operator.

Make an appointment by phone and ask for more information

Launch your voip phone company today

With this solution you will have a better system than a franchise to work with your own brand.

With this turnkey system you have total control of your white label switchboard platform, so you can start operating in the field of Telecommunications with your name or corporate brand and earn money.

Be independent and create your telephone company, we will help you.

Commercialize countless VoIP telephony services under your own business name (Telephone Operator) on the Internet.

You will have a sophisticated platform that will allow you to offer quality services, and work as a VoIP telephony operator creating your own business with a minimum investment.

You can offer your resellers the white label service. Provide them with a 100% editable portal so that they can distribute minutes with their own name or business brand.

With your white label you do not operate as a distributor or reseller of VoIP minutes since you do not work for another company; with your brand you are creating your VoIP business, better than a Franchise.

What do you get when you purchase the private label switchboard?

You get an all-inclusive platform that seamlessly integrates all the VoIP tools to operate your Internet Telco.

With the VoIP PBX platform create your own white label!

Using your VoIP brand identify yourself with your customers, providers and distributors while providing them with minutes with this all-inclusive system.

Software ready for voip telephony

Complete White Label PBX software ready to operate with your own VoIP brand.

You will have a better system than a franchise; you will create an Internet Telephony business ready to operate with your own Name or Brand.

Simple, now you can create your own phone operator without having technical knowledge; with this turnkey white label PBX system manage all the services and tools of your VoIP company.

Distributors: Be part of our team

Taking advantage of all the benefits that Neotel offers as a company from its virtual pbx to customized solutions in your business Api we now offer the service of distributors of the most advanced technology in telephony, do not hesitate to read on to learn more.

Why be a Neotel supplier?

Be a distributor of Neotel’s telephone products, we have been providing service in the telecommunications sector since 2001, positioning ourselves as one of the most relevant companies in the market.

Why distribute Neotel’s services?

We offer a wide range of solutions in Telephony. We have a wide experience, together with a long trajectory in the Telecommunications sector, which guarantees our customers only the best services.

No permanence for your client. Neotel’s telephone products modernize your communications, providing great savings in your business expenses and versatility in your operation.

Obtain a very attractive commission for your customers. We will provide you with commercial material and qualified personnel at your service, to offer a solution adapted to the needs of each client and help you in all your queries.

Advantages of being an IP telephony and cloud distributor

Neotel sells its services exclusively through its distribution channel and its website. We provide our distributors with the necessary attention and resources to make their new line of business a success.

Benefits of being a Neotel distributor

Not only do we have our results to back it up. Since 2001 in the Voip sector we have been consolidated as one of the most recommended Voip operators for companies.

The virtualization and digitalization offered by Voip and cloud technology allows companies to contract services at a lower price and without the need for an initial investment.

VOIP telephony is making its way around the world. The market trend and the inclusion of new business models are changing the way we see and understand communications.

Become an official Neotel distributor

The reason for this is that IP telephony offers its users great economic advantages that allow for a drastic reduction in telephony costs. And not only does it allow savings, it also offers versatility and functionalities that are not available with traditional telephone systems.

The IP telephony sector is a sector that has been growing continuously for years and will end up completely replacing the traditional fixed telephone systems in both residential and business areas.

Why IP telephony?

Because day by day IP telephony is on the rise and with the ease of making global calls by simply using the browser to do so

In Neotel we offer you the best variety in switchboard that you can find

Why become a Neotel distributor?

Your customers will be generating profits every month

Become a Neotel distributor and start getting benefits for each of your customers. With each customer you sign up you will be generating monthly commissions for all the years you have active service.

Not a Neotel Distributor yet? Join us and take advantage of all the benefits.

Integrate Virtual pbx with Third Party Software: More communication, less complications

Nowadays there are many programs, applications and pages that offer the capacity of virtual connection with high standards, that is why it is important to be able to integrate virtual pbx with third party software, and that is what stands out in Neotel with ease, precision and without complications.

Third Party Software Integration

We present you one of the resources that Neotel offers to implement communication improvements in your business:

Integrating virtual pbx with third party software allows you to adapt the best of your company’s software with the best of the virtual switchboard.

For example: A real estate company uses a custom-made software to manage its purchases and sales.

Their employees are already familiar with the environment of this software they have been using for less than two years.

On the other hand, the company is interested in improving the performance provided by this program.

Neotel gives the possibility for your work tool to make, receive and transfer calls.

What technology is used to integrate virtual switchboard with third party software?

Through Websocket technology, adds functionality of its internal software to a Virtual pbx.

The installation is clean and simple, you only have to follow an instruction manual provided by an email.

Strengthen and simplify your internal management with this integration via WebService. Third Party Software Integration Include the switchboard functionality in your company’s software with the Neotel connector.

Receive detailed information generated by each of your extensions. With Websocket technology you will get everything that a Virtual PBX offers. Power and simplify your internal management.

Ease of use

Neotel with the hiring of its virtual switchboard enables a web socket (web service) to greatly facilitate the interaction between applications developed by third parties and the customer’s switchboard.

How does this integration work?

Through Web Socket it is possible for other external applications to make outgoing calls, and when receiving an incoming call show the calling number where it is configured.

This begins to be useful from the moment that the user can make a call from the application itself that is usually used for the management of your business.

Benefits for workers

In many occasions the workers of a company are highly accustomed to the use of its management application and any new application that is proposed even if it is to facilitate their day to day are not seen with good eyes since it implies to be familiarized with something new and to have more windows open in screen.

For this reason Neotel has developed this connector for the PBX, as it does not include any new application in the client but adds the functionality of the phone to the existing application.

EXAMPLE OF INTEGRATION

Here is an example of integration

Consulting for SMEs and freelancers

Real estate for sale and rent

In a business consultancy for SMEs and freelancers have an application to manage the accounts and other needs of its customers.

And if apart from everything that this application does, we connect it to the switchboard connector and you can also make calls at the click of a mouse from this application, being very useful for users who enjoy this feature, since they will not have to type the customer’s number simply have it on the other side of the phone as the virtual switchboard will have made the dialing by the user. This would be for outgoing calls.

Mobile Rates: All your services unified

Nowadays it is important to have your communications connected to avoid ordering any call, message or mail that is important for your company, that is why Neotel offers the best unification with its mobile rates that adapts to the needs of your company allowing you to have the virtual pbx in any of your devices.

Why use Neotel mobile rates?

Among the great advantages that Neotel offers that allow to have flat rates with great benefits, all the plans offer unlimited calls, we tell you about the plans:

9GB of monthly navigation for a fixed fee of 10 Euros per month
20 Gb to browse for 15 euros
And 25 Gb for 20 Euros per month

The plans do not require permanence, and if you are already a Neotel client, internal calls between fixed and cell phones are included without additional charge.

Advantages of using these mobile rates

There are many advantages to contracting this service, but without a doubt the most important is that you can use the functions of the virtual pbx on your cell phone.

There are plenty of advantages when contracting this service, but without a doubt the most important is that you can transfer, mute or put on hold incoming calls.

Neotel’s Mobile Rates present the best offers in voice and data rates and at the lowest price. No permanence. And with unlimited calls you can use the virtual switchboard functions on your mobile.

How to save on your mobile rate or choose the best voice and data rate for your Smartphone?

By contracting Neotel’s services you will be able to enjoy all the benefits of mobile telephony together with all the benefits offered by Neotel, which with an internet connection you will be able to access

We advise you on which voice + data plan to hire

We have highly trained personnel that will offer you the best plan that adapts to your needs and that the investment is adequate to the necessary consumption.

No permanence

If you come with any of our Neotel mobile tariffs you will not have permanence.

Cheaper calls

With our mobile rates, choose the data you want to spend, you have rates for 9GB, 20GB and 25GB smartphones.

Choose the gigs you want, calls are included.

Our mobile rates are the cheapest for talking and browsing

Take advantage of our promotions

The rates for calling and browsing are the most competitive on the market, discover the new mobile offers.

In addition you can take advantage of all our offers and promotions, if you hire now any of our rates, or if you are already a customer.

Virtual Switchboard included

Enjoy Neotel’s virtual switchboard, which guarantees greater communication without the need for hardware and included in the mobile call rate plans.

Functions of the advanced virtual switchboards

Among the functions of the virtual switchboards that you will get when acquiring the mobile tariff plan are

Self-service, you can configure it personally from our panel
Voice mail
Call forwarding through voip switchboards
Call Queue
Multi-Conference
Fax in your email

Take advantage of this promotion and enjoy these and more exclusive services offered by Neotel, always thinking of the best for you and your company.

Customer Relationship Management

The Customer Relationship Management or CRM database platform focused on collecting companies’ relationships with their customers, this database will be an important source of information for the company, the more customers are known, the easier it is to plan, adapt and structure marketing strategies.

What is Neotel’s Customer Relationship Management application?

Neotel’s CRM application is a powerful customer management tool for your company, with this web application you will be able to

Unify your customer databases
Customer file including invoices – Estimates – Incident tickets – Important documents, (contracts, authorizations, etc.)
Record calls held with customers
The history of notes written by customer service, knowing the person and the day of the note

Usefulness of CRM

Having this application installed allows to have unified information for the moment that an employee or tele-operator who attends to a client, either by commercial contact, or call will find information about the subject to be dealt with even if it is a subject that has not been dealt with by that agent in the first person.

Neotel CRM Use Case Studies

We will present several case studies on the use of CRM

Case Study #1: Customer calls to place an order.

The agent has access to the budgets sent to the client, to know purchase prices or purchased products. You can give a professional image without consulting anyone about that information, knowing that talking to the customer.

Case Study #2: Customer calls to inquire about the status of a request.

The agent sees the history of notes to know the request, and see who attended the case being able to respond quickly to the client on the subject.

Business opportunity features

This module is a business opportunity, to evolve in several stages knowing how the agent advances the sale, being able to consult all the information and documents exchanged with the client.

Examples of business opportunities

Here are some examples

Example #1:

A real estate company will require its CRM tool to connect directly to real estate portals in order to manage the properties offered for sale.

As well as a specific module to add the properties in portfolio.

The objective of the CRM tool is to make communication between departments in your company fast and efficient.

Example #2:

A company of sale of sports footwear carries out a sale of some slippers through its web. The system will create a shipping request to the logistics department so that they can automatically prepare the shipment. When the logistics department has sent the package, the final customer can receive a notice that the package has already left and is going to the shipping company.

Integration with the telephone switchboard. (CRM + PBX)

In addition to all the administrative and commercial management, the application can be connected to Neotel’s virtual pbx, thus linking incoming calls to the customer’s file that has the phone added.

VIRTUAL FAX: Fax by VOIP

Communication is becoming more important every day, and investments in telephony are expensive, which is why many companies are not using fax, despite its versatility for sending documents, Neotel with its virtual pbx makes available the ease of sending virtual fax with the comfort of your system and without expensive installations.

What is a Fax?

It is a system that transmits data, written or graphic through telephone technology, also known as facsimile to the technological device that allows you to transmit documents, texts and other data generating a telecopy.

What is a virtual fax?

The term virtual fax or internet fax is used to refer to the service that allows you to send and receive faxes using different means (email, web or office automation and internet connection), which allows you to send and receive faxes without having a fax machine, consumable or telephone line.

How to receive and send internet faxes?

The Virtual Fax server integrated in the Neotel Virtual pbx simplifies the data transmission system. Turn your computer, cell phone or any other device into a Fax machine.

You will only need this application and a terminal connected to the Internet, simplifying the use of this procedure, saving time and getting more out of your company’s instant communications.

As easy as entering the recipient’s number from your email or customer area, the documents will reach the recipient as a Fax. It works the other way around as well.

Fax by Voip. Send a fax by internet: mail2fax

To send an Internet fax thanks to the virtual voip fax, we only need to send an email attaching the file in PDF format.

With Neotel’s online fax device this PDF file will be automatically sent to the phone number provided in the email’s subject.

Receiving an Internet fax: fax2mail

As with sending a virtual fax, receiving an Internet fax is much simpler and more accessible than using the old machine.

You will need to have a telephone number assigned to you to receive the faxes, and the PDF documents will be sent to this terminal.

If they are images, the device will convert them into PDF format and they will be sent immediately to the designated e-mail address.

Possible numbers

You can request both national and international numbers (over 200 countries), so if you need a fax in Madrid, Moscow or New York is only a matter of minutes to have it operational.

Signaling: Selective and Dynamic

Having a friendly and close relationship with your customers can be the difference between being successful or being part of the service or product companies, as users see you allow to improve your sales, to improve sales Neotel offers you the signaling module that allows you to adjust the phone number you call from.

What is signaling?

It is a module integrated into the virtual pbx that allows you to modify the telephone number displayed on outgoing calls

SELECTIVE SIGNALING

Using a simple code you can access to the use of the same outgoing call number that the customer has for a single extension and for all the extensions of the switchboard

If you wish you can make the use for outgoing calls permanent

DYNAMIC SIGNALING

It is possible to program from the system so that calls to certain destinations are shown one or another of the numbers.

Advantages of signaling

The appreciation and confidence of the client for being called from a prefix they know, reinforcing the value of the brand and image to the public.

Possibility of using different prefixes according to the need of each call.

Used with call center software is the best combination to help both agents and customers.

Telemarketing Surveys: To get the information you need

The objectives for telemarketing surveys are varied whether you want to know the opinion of your customers, measure the level of satisfaction or monitor quality, and having the best tools to carry it out is vital to achieve the objectives set, asking customers how you can improve your services, products and more…

What do Telemarketing Surveys do?

It maintains a fluid feedback with its clients about products or services in order to achieve a self-evaluation and evolve in the market.

With the telephone survey service you will obtain valuable information related to your brand, the competition and the market situation that will help you make more accurate and effective decisions.

How does the Neotel Telemarketing Module work?

Through a simple call made from our virtual pbx, a series of questions are asked and answered using the keys on the phone.

One of the most effective ways used for telemarketing surveys is after finishing a call with one of your agents.

The questions can be about the product, service or treatment received during the call.

Advantages of the telemarketing survey module

The use of this Neotel service that is included in your monthly fee has the following advantages

Values the internal work
Improves your company’s image
It builds customer loyalty

What makes it possible to know these surveys?

Information is power, and knowing what and how the customer values the products, services and quality of care will allow the necessary changes through this information received.

In addition to achieving the highly valued objective of customer feedback, these services provide valuable information for commercial prospecting campaigns.

Importance of customer feedback

Feedback is a valuable factor for any company, thanks to the opinion of customers, users or contractors can know how to evolve the business or the platform.

Another important point of the feedback is to direct, focus and evolve services enhancing according to the user’s evaluations.

By creating survey systems, executing customer satisfaction campaigns and requesting possible improvements, you can turn this data into very useful information for your company.

Turn customers into fans

A customer buys once and maybe not more, an admirer will not only buy several times, but it will be his best publicity.

By maintaining a proactive attitude with customers you will build long lasting relationships. Get first-hand feedback on the product, service or treatment received.

Knowing if this person trusts in your company or how they perceive it, will optimize the improvements of the image achieving a greater loyalty.

The opinion of your customers is the key to a safer future.

To know more about the service

If you have any questions about our customer survey service, please contact us without obligation. We look forward to your comments. An agent will contact you as soon as possible.

Check the survey information using Neotel’s virtual pbx monitoring that allows you to record, register and listen to all calls entering or leaving the extensions, as well as intervene in any call that is not to your liking.

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