Progressive dialer: ideal for telephone sales

Companies with call center departments can control their productivity through automation. To do this, they can implement call launchers with various types of dialers. One of the most useful is precisely the progressive dialer.

Progressive dialers allow the management of the work of the tele-operators to be programmed. However, before choosing a type of marker, it is necessary to know what kind of work it will be used for.

What is a progressive marker?

Automatic call launchers allow you to control the calls received or sent between telemarketers and customers. For this to happen, the launcher has operating modes and the progressive dialer is one of them.

With the progressive dialer the system launches calls as its name indicates, in a progressive way. Therefore, communication with customers will be carried out leaving longer waiting times between each call. This is usually necessary in some businesses according to their activity.

With progressive dialers, no room for error is left and the quality of the call is usually prioritized. In this case, the system makes the dialing ensuring that there is always an operator available online for the customer.

Advantages of having a progressive dialer

The progressive dialer is ideal for call center departments with low call volume. If you want to give a specialized type of attention to VIP customers, this is the right system.

When there are long periods between calls the operator feels less stress and offers a more cordial attention. This system is also ideal for online sales and other types of outbound call campaigns.

In progressive dialing everything revolves around quality and efficiency. The contact lists for the realization of the campaigns are spent less quickly. This way, the process is oriented towards the order and use of the databases.

Progressive marker: quality over quantity

There are tasks for which it is better to select another type of marker. For example, call centers that have a high call flow should work with the predictive dialer. In this one, the attention of a greater amount of calls is prioritized.

Robot Call: The ideal tool for mass campaigns

Within the great marketing strategies are the massive campaigns, whether by email, landing pages, messages or calls, and despite the technology calls are still one of the best ways to achieve it, if your campaign will be with the same messages the most recommended is to use a robot call to carry it out.

What is a robot call?

Robot call are automatic calls that are made using software to transmit a recorded message when the phone is picked up.

In short, they are phone calls that use a predictive or progressive dialer to distribute a pre-recorded message, using the robot call to do so.

How robotic calls are used for commercial purposes

Among the advantages of robotic calls are the reduction of costs when making repetitive campaigns (same message to different customers).

A well used robot call is the best ally in corporate marketing strategies, it is one of the tools that takes maximum advantage of customer service.

A specific message for a new product campaign, surveys or thanks for their loyalty are just some of the uses of the robot call.

Why use Neotel’s robot call?

The Neotel Robot Call allows you to distribute messages to a list of clients in an economic, efficient and agile way.

The way the robot call task is executed is

Make mass calls and simultaneously play the recorded voice message.
Sometimes it gives the customer the option of being transferred to a commercial agent or answering a survey.
No agent required during the call

It allows a very valuable objective to be achieved: customer feedback on the brand, products and services can also provide valuable information in commercial prospecting campaigns.

Using the Neotel Robot Call

The Neotel Robot Call allows you to send a specific message to a list of clients, using a database, a recorded message so that the system starts calling all clients simultaneously.

As commented in previous paragraphs, sometimes it may require the interaction of the agent, for which the customer must use his numeric keyboard.

Advantages of the Robot Call

Neotel con este robot call te ofrece:

Easy campaign management
No software installation required
No initial cost
No permanence contract required
Easy to use for agents

You can create survey systems, execute campaigns and obtain customer satisfaction with a product or service, with that data you can focus on new successful campaigns.

The Robot call is part of Neotel’s call center software that includes WebRTC Line, Progressive Dialer and Predictive Dialer.

Progressive dialer: The evolution of call center software

If you have a telephone exchange with many agents you will know that there is a lot of time lost by the search of telephone numbers in each campaign, even human error can lead to dialing wrong numbers, skipping clients or calling two (or more times the same number) so the progressive dialer is the solution to your problems.

What is Neotel’s progressive dialer?
The progressive dialer is an automatic sequential caller; that is, it performs dialing and routing directly to the agent.
It is an automated system that first allows you to associate all the phone numbers to be called in a phone campaign and then the ability to call the assigned number when an agent is available.

Advantages of the progressive dialer
This system is perfect for familiarizing yourself with call center software because it allows easy use by the agent.
The time between calls is shorter, as the system identifies when the agent is on hold.
An ideal system for call centers with small to moderate volumes of customers making management more effective.
The system detects events during calls and assigns the available and suitable client to be communicated with the agent.
More effective calls
In the progressive call mode, the agent does not intervene to make calls, these are made automatically, the difference is that the consumer answers, the agent to this online.
When the system is well planned and programmed it is very productive, efficient and direct with excellent results, discriminating the call response (faxes, voice mails and numbers that do not exist)
Agents’ stress levels are reduced, making calls more productive, efficient and effective
The progressive mode is ideal for sales campaigns.
Why choose the progressive dialer?

The progressive dialer is part of Neotel’s call center software system that includes the best virtual pbx available on the market.
In addition to including progressive dialing they include other benefits such as call recording, script and statistics module.
Best of all, Neotel does not require permanence contracts, initial investment, software installation, flat rates per call and only pays per agent.
Neotel’s progressive launcher provides telemarketers with a great tool to streamline their tasks, also facilitates record loading and control of call times.

Operators can use the current call environment and when connected can write log notes, schedule a redial or dial the result of this call. (No answer, don’t want the service, wrong number).
Progressive call scheduling: The competitive advantage
To use the Progressive Launcher we can select
– Automatic mode consists in that every time there is an agent available the system launches the call automatically, and when the tele-operator picks up the card of the called client is opened.
– Manual mode It only makes the call when the operator gives the order, at this moment it visualizes the client’s card.

Improve your company’s call center with the Caller Dialer

With the previous infographics we show you how to improve the operations of a call center by integrating an automatic call dialer. We also recommend that you watch this video where the difference between each dialer is explained in detail.

Neotel offers three types of automatic dialers: the progressive dialer, the predictive dialer and the Robot call. Each one of our dialers differs according to the needs of the client. If you call us now and explain what type of company you are, we will advise you on which dialer works best for you.

Optimize your agents’ work time with Neotel’s automatic call launcher or dialer.

No more unanswered calls.

Make the leap from manual to automatic dialing with Neotel call center software.

The Complete Guide to Understanding Autodial Software

It has been shown that a call launcher is the most efficient for any call center that wants to enhance its work.

Importance of auto dialer software

Having a call launcher for our call center, together with the premium call recorder, is the ultimate kit that every call center wants to have.

Real-time reporting and monitoring

premium virtual call recorder

The automatic call launcher helps us to improve our ‘numbers’ in general.

Best Lead Conversion Percentage

Progressive and predictive dialers dramatically improve the talk time of calling agents.

Increased agent talk time

Both progressive and predictive scoreboards save time.

call center software

Neotel offers its customers two different types of automatic launchers: progressive dialer and predictive dialer. For a better understanding of the differences between our call launchers we invite you to contact us now and our customer service department. After the call you will know which of our three solutions is best suited to your needs and those of your company.

Make sure you get the highest level of efficiency possible for your business.

Reduce waiting times with your customers with our dialing solutions.

Progressive Marker VS Progressive Marking. Which is better?

Both progressive and predictive dialing are types of top call launchers.

There are some advantages and disadvantages that should be taken into account when making the decision of whether to choose progressive dialing versus predictive dialing.

The use of progressive dialing offers a better call quality through the agent that interacts with the client. However, this entails a lower volume of calls.
The use of predictive dialing will generate a greater volume of calls.

Are you looking for quality or quantity?

The advantages of a progressive marker versus predictive dialing also need to be broken down. At first glance it may seem that the predictive dialer reduces the idle time between calls, although the delay between connecting with a client and in turn connecting that call with an agent can lead to a large number of dropouts in the first few seconds. In addition, a predictive dialer that works with insufficient data can underestimate the amount of time the agent requires to complete a call and continue to reach clients who then feel frustrated when they are not immediately connected to an operator. Progressive markers have longer wait times to connect to an agent, but they can be more productive than the predictive dialer because an agent must be open and available for the call to be made.

There are pros and cons. But from Neotel we help you choose the perfect brand for your needs

Both the progressive and predictive dialer, both, are housed in the cloud.

Different forms of dialing available for customers

Reach as many potential customers as possible with any of the automatic call markers that Neotel offers.

Why do you need to incorporate these applications into your Call Center?

We will explain what the three call launchers that Neotel has for its users consist of: Robot call, Progressive dialer and Predictive dialer.

The Neotel robot call focuses on distributing messages to a specific list of users in an economical and agile way by making bulk calls that optimize call times and redirect clients to a commercial agent if necessary.

The predictive dialer takes control of the calls and generates statistics of the calls to know the call time, the number of calls that the agent must make and when they should be carried out.

The progressive dialer makes outgoing calls and transfers those that are in progress to the agent that is available without having to approve it.

Neotel has specialized in offering the best call center tools.

The best call center tools are in Neotel

Companies that depend on customer service to exist increasingly demand more professional tools. At Neotel we have our own tools for call centers around the world that will surely satisfy the most demanding customers.

CRM Tools for Call Center Telemarketing / Contact Center / Customer Service

Three types of launchers. Agent and Coordinator access the Panel with a simple login system through username and password. 0 risks for customers: no initial investment, no installation and no permanence. Neotel’s call center software is the most advanced in its field.

Infinity of modules to help with the management of your call center.

Agent Lead Sheet on the Web.
Script.
Static module.
Synchronization with Google Calendar.
Monitoring.

Installed and maintained by Neotel. Increase the talk time of your agents.

Our tools for call center are one of the star products of Neotel

Call Center Tools

Functions:

Calls with automated dialing based on a database.
Different levels of administration: Agent and supervisor.
Real-time listening and recording of calls from any of the agents.
Powerful call finder
Supervisor access to updated reports and statistics to measure efficiency, productivity and effectiveness.
Call queue monitoring in real time. Viewing the status of telemarketers. Possibility of actions in real time on calls both in text mode on the screen and in direct communication with the agent.
Delivery of answered calls. It transfers quickly to the free agents called previously connected to avoid losses of time.
Collaborative campaigns Strategic planning of marketing campaigns with several agents on a database and call register.
Campaigns with interactive IVR. Launching of answered calls with a voice response in order that the potential client interacts in different ways. Possibility later to transfer the call to an agent.

There are differences between the predictive dialer, the progressive dialer and the robot call.

Neotel offers the solution of combining a software for Call Centers in the cloud with the best switchboard in the market. They are powerful tools for Telemarketing with customized packages.

The client can choose two modules: Progressive or Predictive Marker.

Predictive dialer

Predictive dialing software that can determine how many agents will be available to pick up calls made at a given time.

It is a tool that supports efficient performance in the Call Center through a substantial increase in live connections. Our Predictive dialer ensures that Agents connect with real people, which translates into more productive time.

Predictive dialing is often used in call centers. Tool designed to automatically make calls progressively and / or predictively, which maximizes the cost through an increase in the efficiency of use of the agents’ time.

With good tools, a call center can double the productivity of outgoing telemarketing operators.

A predictive dialer is a very powerful tool used by Call Centers. Basically it is an application that allows the automatic and massive dialing of a list of telephone numbers using algorithms to reduce the time that agents spend on hold and at the same time minimize the number of calls that are answered and can not be answered by an agent.

The difference between one predictive dialer and another is how far the operators’ productivity can go up.

A Predictive Marker increases the number of contacts of your agents, increasing their productivity. It reduces waiting times between calls and minimizes the number of calls that are not answered.

The difference between an automatic dialer and a predictive dialer, is that the latter keeps track of all calls and statistically predicts when a free operator is going to remain, and when to make the call and how many calls to make. As the campaign progresses, it collects data from the calls that are being made and modifies its statistical criteria to suit the duration of the call, the probability of success, etc.

Predictive dialing is one of the most widely used automatic dialing options, and Neotel offers the most complete set of predictive dialing capabilities in the market.

In the telemarketing campaigns, from a database, we try to contact by telephone with as many people as possible, to carry out a survey, call for a seminar, teleshopping, etc.

Predictive dialers allow call centers to algorithmically predict when agents will be available and how long it takes to answer calls. This process allows agents to obtain more live connections, significantly increasing their productivity.

Predictive markers can be used to support multiple simultaneous sales and marketing campaigns. Applications for predictive dialing vary widely.

Progressive marker

The progressive dialer is an automatic call launcher sequentially; that is, it performs the marking and is directly addressed to the agent.

System that automatically performs outgoing calls and transfers the attended calls to the agents, without approval to it.

In the progressive mode, the agent does not intervene in the dialing of the calls since they are automatically made, but the difference is that when the consumer answers, the agent will always be online. If the system is well programmed and planned, it can be very productive and efficient, achieving good results, because it allows to discriminate the types of response of the call, for example faxes, voice mailboxes, numbers that do not exist, etc. In addition, the conversation time of each operator is less so that the level of stress is also lower, making the procedures more effective. The progressive mode is ideal for telephone sales campaigns, so it is the most used in these cases. Like the Predictive Markers, the Progressive Markers are able to detect all types of events during calls, until getting to find a client available and apt to be communicated with our Agent.

This type of dialing calls when there is an agent available, being less aggressive than a predictor with its contacts but at the same time it has all the advantages of the detection of busy lines.

Progressive markers are usually very appropriate for Centers with low or moderate volume of calls, where they would not be able to gather enough information to reach reliable statistics.

Robot call

A practical case of using the Neotel Robot Call is when a company needs to give a specific message to a list of clients, so it passes the database with them to the Robot Call, records the corresponding message, and the system starts to call all customers simultaneously. As explained before, if necessary, there is an option for interaction with the client, in the sense that the client is asked something where a response is required via his telephone keypad (press a key), and the Robot Call system connects the call with an available agent that will deal directly with the client.

The Robot Call executes its task in the following way: it makes a number of massive calls and simultaneously so that they reproduce a voice message that has been previously recorded and even giving the option to the client that is called to press any option of your telephone keypad, for example, to be transferred (or not) with a commercial agent. The Neotel Robot Call has a main functionality which consists of distributing messages to a list of clients in an agile, economic and effective way.

PBX for companies: call launcher, call center, Voice over IP, IP telephony and VoIP PBXs

Did you know that with Neotel there are no permanences? Never. So is!

With other Telephony providers, stays are imposed on customers. We at Neotel do not believe in the concept of permanence. We believe in satisfied and loyal customers. And is that when a company gives only the best service customers do not leave.

Do you already know what VoIP Telephony is?

Do not have a phone number yet? No problem. Neotel offers you line + phone number.

As IP Telephony makes use of the IP Voice you can use our system both in mobile and fixed:

Use of softphone By installing a softphone application we would already have everything we need to make calls over IP.
IP adapter linked to the conventional telephone.
VoIP phone It is a special phone for IP calls.

As you see there are different solutions. Surely one adapts to your company.

Are you in doubt about whether your Internet connection is compatible with IP Telephony? At Neotel we solve all of them. What if you call us now?

In any case, think that any type of connection to the Network is valid.

If you already have an Internet connection, you can start using VoIP Telephony.

Formerly with traditional telephony the calls were made through cable. Now with VoIP telephony, calls are made via the Internet.

Now you know something more about the requirements and what advantages IP Telephony brings:

You need to hire Neotel as your VoIP Telephony operator.
IP / Softphone / IP Phone adapter.
Internet connection.

Migrating to IP telephony has never been easier than it is today.

Neotel call center

Installing a call center is the best way to serve your customers in your business. Neotel develops customized tools designed for contact centers and call centers.

Customized solutions for companies

Call Centers and Contact Centers

With our tools you have the possibility to monitor real-time data that are of great interest to your call center.

With our software for call centers you will have:

Call center in the cloud

Our call center tools are hosted in the Neotel cloud and have been designed for SMEs and large companies, allowing:

Queue management in real time.
Progressive and predictive marking.
Call recording.
Reports and statistics.

An IP Telephony system saves large amounts of money to companies. Your agents do not need to be physically in the same place. It does not matter where in the world each one is. Our tools are still working.

Applications aimed at call centers

Our call center software is scalable and adapts to the needs of any company.

Neotel also offers media services for those who are interested. We highlight:

Custom applications.
Integration with third-party tools
Data center.

Neotel – your Telecommunications provider

In Neotel we offer services of PBX, call center software and CRM. Trust a company with more than 15 years of experience.

Learn more about call centers

The goal and the raison d’être of any call center is to get the maximum possible number of minutes in conversation with clients.

There are no limits with Neotel’s call center tools

From Customer Service, Telemarketing to mass sale campaigns. With our software your call center can get everything.

Do not be wrong or repent. Contract now the call center tools with Neotel

Thanks to the tools we offer call centers improve day by day, they learn from their weaknesses and overcome them.

For a better Customer Service

Greater availability for your customers

With our tools you ensure reliable customer service 365 days a year.

Do you need a progressive / predictive dialer?

We have no competition in Neotel. More than 15 years of experience in the sector endorse us. And since there is no permanence with us … Do you have something to lose? If you still have doubts after all this, we recommend that you do a Google search and look at reviews about our company and services.

Functionality and efficiency are fundamental aspects when hiring a VoIP exchange.

We have several solutions that adapt to all types of companies. We invite you to call us or send us an email if you prefer. He explains his personal situation and without any commitment he will receive a quote and all the necessary information. If you still have questions after receiving the information that we are going to send you, of course you just have to call us again. At Neotel we are more than happy to meet your needs.

Among our solutions, the most famous are:

The dialer
The virtual switchboard.
The tools for call center.
And the CRM.

Having a dialer in your call center company makes life happier. Guaranteed!

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