Robot Call: The ideal tool for mass campaigns

Within the great marketing strategies are the massive campaigns, whether by email, landing pages, messages or calls, and despite the technology calls are still one of the best ways to achieve it, if your campaign will be with the same messages the most recommended is to use a robot call to carry it out.

What is a robot call?

Robot call are automatic calls that are made using software to transmit a recorded message when the phone is picked up.

In short, they are phone calls that use a predictive or progressive dialer to distribute a pre-recorded message, using the robot call to do so.

How robotic calls are used for commercial purposes

Among the advantages of robotic calls are the reduction of costs when making repetitive campaigns (same message to different customers).

A well used robot call is the best ally in corporate marketing strategies, it is one of the tools that takes maximum advantage of customer service.

A specific message for a new product campaign, surveys or thanks for their loyalty are just some of the uses of the robot call.

Why use Neotel’s robot call?

The Neotel Robot Call allows you to distribute messages to a list of clients in an economic, efficient and agile way.

The way the robot call task is executed is

Make mass calls and simultaneously play the recorded voice message.
Sometimes it gives the customer the option of being transferred to a commercial agent or answering a survey.
No agent required during the call

It allows a very valuable objective to be achieved: customer feedback on the brand, products and services can also provide valuable information in commercial prospecting campaigns.

Using the Neotel Robot Call

The Neotel Robot Call allows you to send a specific message to a list of clients, using a database, a recorded message so that the system starts calling all clients simultaneously.

As commented in previous paragraphs, sometimes it may require the interaction of the agent, for which the customer must use his numeric keyboard.

Advantages of the Robot Call

Neotel con este robot call te ofrece:

Easy campaign management
No software installation required
No initial cost
No permanence contract required
Easy to use for agents

You can create survey systems, execute campaigns and obtain customer satisfaction with a product or service, with that data you can focus on new successful campaigns.

The Robot call is part of Neotel’s call center software that includes WebRTC Line, Progressive Dialer and Predictive Dialer.

Predictive Dialer: More calls, more productivity, more success

Neotel’s predictive dialer allows redirecting the answered call to an available agent, making your call center much more productive, because the answered calls are the ones the agent works on, instead of the agent dialing several numbers until answering.

What is a predictive dialer?

It is the most efficient performance tool for a Call Center through a significant increase in live connections. This Predictive Dialer ensures real connection between agents and real customers, translating into higher productivity.

By using the right tools for your call center you can double the productivity of the operators in outbound telemarketing.

Differences between a predictive dialer and an automatic dialer

The difference between an automatic dialer and a predictive dialer, is that the predictive dialer keeps a strict control of all calls, predicting statistically when an operator will be free, when to make the call and how many calls must be made.

As the campaign progresses, it establishes data on the calls, modifying criteria to adjust the duration of the call and increase the probability of success.

Advantages of using predictive dialers

Predictive dialers are used for several simultaneous sales and marketing campaigns.

With predictive dialers, agent availability and call response time are algorithmically predicted.

With this process agents get more real connections that increase productivity significantly.

Predictive Dialing is one of the most widely used dialing options and Neotel offers you the most complete set of predictive dialing capabilities on the market.

More advantages offered by Neotel

When purchasing a product you should focus on the competitive advantages, we show you some of them below:

No customer installation required
Increases your agents’ conversation time
Monitoring module
Statistical module
Synchronization with Google Calendar
Prioritize time
Simultaneous configuration with progressive marker between one or more agents

Why choose this predictive dialer?

A great advantage is being able to manage one of our most important assets available: the weather. Neotel’s predictive dialer prioritizes this assertion.

The agent on the call already has a potential customer on the other end of the line, spending campaign records faster.

Included in our services

In the section of our CRM agents will not have to waste time looking for the next record to call, nor should they dial manually.

For the proper functioning the coordinator will load the database so that the system will make the call automatically and when it is answered it will be transferred to the tele-operator, thus gaining a lot of efficiency in the working time.

In the Neotel CRM you will get:

Campaigns can be managed from anywhere with the Internet.
Available form to write down important points of the call (Interest, call back, wrong number)

Contact us and request a demonstration of all our excellent products.

Improve your company’s call center with the Caller Dialer

With the previous infographics we show you how to improve the operations of a call center by integrating an automatic call dialer. We also recommend that you watch this video where the difference between each dialer is explained in detail.

Neotel offers three types of automatic dialers: the progressive dialer, the predictive dialer and the Robot call. Each one of our dialers differs according to the needs of the client. If you call us now and explain what type of company you are, we will advise you on which dialer works best for you.

Optimize your agents’ work time with Neotel’s automatic call launcher or dialer.

No more unanswered calls.

Make the leap from manual to automatic dialing with Neotel call center software.

5 telephony tools that every company should know

The following tools will be used in both large and small companies. They are the tools that we consider «a must».

With these tools we are going to be more productive, improve the general satisfaction of our customers and increase our sales.

Below we comment on what each of these tools consists of:

1. Predictive Dialer

The predictive dialer eliminates waiting and connects agents directly to customers.

There are many users who never respond when we try to contact them. The predictive dialer is the tool that has been designed to increase the productivity of our call center agents to the maximum.

It basically connects the call, when a customer answers the phone, with the first agent available.

The good thing about the predictive dialer is its price, since it is a 100% affordable product for companies of all sizes,

The predictive dialer increases calls, in the sense that it increases agents’ talk time, and therefore sales volume.

2. Whisper

The predictive dialer eliminates waiting and connects agents directly to customers.

It allows us to give information to the agent without the client at the other end of the line being aware of anything, to make sure that the conversation is taking the right course and to guarantee the professionalism of our agents.

The monitoring module is perfect for intervening and training agents, both in real time during an ongoing call and afterwards, once the call has ended.

3. Click to call

Provide your customers with the «click to call me back» button on your website. By simply entering a number and clicking it, your customer will be called back. Fast and immediate communication. Improvement and reinforcement of your company’s image. Optimization of telephone attention, being more direct. All this translates into: more sales, more economic benefits and better ratings. For only 25 euros/month.

4. Mobile phones integrated in the switchboard

No additional cost.

Answer your virtual pbx calls from your mobile. Freedom, comfort and simplicity with Neotel’s TANDEM function. Answer calls, put on hold, mute, transfer, retrieve and reject. No additional software or need for portability.

5. Automatic satisfaction surveys

No additional cost.

All the information is collected by the switchboard.

With the satisfaction surveys, the system calls the client again to answer by marking from 1 to 9 their satisfaction with the attention received.

4 reasons why predictive dialing is important for sales

A predictive dialer is the ideal tool to provide the best ROI and increase sales.

A predictive dialer can increase sales and customer satisfaction. With competition at the market level becoming stronger and stronger it is important to have the most powerful tools to optimize our telemarketing campaigns to the maximum.

Why is predictive dialing important in sales?

Let’s look at the reasons for using predictive dialer to increase sales in an organization.

1. Connect with a large number of customers in less time

A predictive dialer allows you to connect to a large customer database through:

Respond to high-priority leads faster and build relationships with customers.
Take advantage of the right opportunities by dialing only those numbers that are potential for the business.
Take advantage of the right opportunities by dialing only those numbers that are potential for the business.

The predictive dialer allows you to dial several numbers at the same time.

Increase the productivity of your call center agents with Neotel’s predictive dialer.

The effective predictive intelligent dialing system allows you to reach a large customer base.

2. Increase agent productivity

Predictive dialer increases agent productivity.

Predictive dialing at a call center level improves the life of the agents who feel more fulfilled and better taken advantage of.

Reduce agent downtime or waiting time to increase productivity.
Enable call queues.
Determine the optimal time to call and predict how long a call will last.
Eliminate the need to manually dial customer numbers.

3. Reduce operating costs

Un marcador predictivo puede aumentar los ROI de la empresa y por tanto sustancialmente las ganancias de la misma.

Además el marcador predictivo asegura que se reduzcan las tasas de abandono de llamadas.

4. Asignar llamadas a agentes disponibles

This method ensures that:

Agents get information about calls and the best time to make them.
No downtime.

The predictive dialer works the way the system starts dialing the next phone number before the agent has finished the previous call.

A predictive dialer will filter anomalies such as disconnected calls, busy network, answering machines, etc.

The algorithms used by our predictive dialer are «intelligent algorithms» as they are able to understand when is the best time to make a call.

Gone are the days when agents had to manually dial phone numbers. Purchasing the best call launcher software is critical to increasing our productivity in our business.

What is a predictive dialer and how it can help my business

Predictive Dialers: A Vital Tool in Any Contact Center Arsenal

Predictive dialers exponentially increase the productivity of contact center agents.

Modern predictive dialers are an essential tool for contact center administrators.

Avoid tiredness among your agents, as the day progresses, tiredness that accumulates from manual dialing with Neotel’s predictive dialer.

Working manually dialing all the digits of the phone numbers in the hope that someone will answer the other side of the line is a thing of the past.

predictive dialer

A contact center that still works with manual dialing, is working as 50 years ago

Thanks to the predictive dialer, when an agent ends his conversation with a client, he can automatically connect to the next client. No waiting. No time wasted.

They help optimize times by connecting agents only with people who have already answered on the other side of the line, thus avoiding calls that lead to voicemail or simply do not answer.

What are the advantages of automatic dialling and what does it mean?

Both progressive and predictive dialing offer a number of advantages to businesses. These are just a few of them:

– Greater success in sales: Thanks to the predictive dialer is easier to reach customers more likely to purchase the service or product and therefore increase our sales.

– Optimization of human resources: Thanks to the predictive dialer the company ensures that agents will be talking more time with customers. It eliminates the time previously spent on manual dialing and waiting.

– Effectiveness of calls: First of all because we can remove from the database customers that we know beforehand are not interested in our products and / or receive commercial calls.

There are many advantages of automatic dialling

– Progressive Dialing: Less aggressive than predictive dialing and ideal for companies with 20 agents or less. Here, too, the agent does not dial numbers manually and the system detects and discards unanswered and busy phones. So in the end the agents only receive calls when the customer is on the other side of the line.

– Predictive Dialing: This type of dialing generates an algorithm that calculates the volume of calls needed to increase productivity. It is advisable for companies that have more than 20 agents in their call center, since the larger the human team, the more productive this system will be. If it is used in small campaigns, with few employees, we run the risk that the customer picks up the phone and there is no one on the other side of the line. So we’ll miss the call.

call center software

Call dialing software allows companies to be more productive.

predictive dialer

Thanks to automatic launcher systems, call center costs are lowered. And it is obvious that by increasing the productivity of our company we are at the same time lowering the costs in it.

The sending of calls in a company is a task that involves a large investment not only in time but also human resources and money.

The Complete Guide to Understanding Autodial Software

It has been shown that a call launcher is the most efficient for any call center that wants to enhance its work.

Importance of auto dialer software

Having a call launcher for our call center, together with the premium call recorder, is the ultimate kit that every call center wants to have.

Real-time reporting and monitoring

premium virtual call recorder

The automatic call launcher helps us to improve our ‘numbers’ in general.

Best Lead Conversion Percentage

Progressive and predictive dialers dramatically improve the talk time of calling agents.

Increased agent talk time

Both progressive and predictive scoreboards save time.

call center software

Neotel offers its customers two different types of automatic launchers: progressive dialer and predictive dialer. For a better understanding of the differences between our call launchers we invite you to contact us now and our customer service department. After the call you will know which of our three solutions is best suited to your needs and those of your company.

Make sure you get the highest level of efficiency possible for your business.

Reduce waiting times with your customers with our dialing solutions.

Why do you need to incorporate these applications into your Call Center?

We will explain what the three call launchers that Neotel has for its users consist of: Robot call, Progressive dialer and Predictive dialer.

The Neotel robot call focuses on distributing messages to a specific list of users in an economical and agile way by making bulk calls that optimize call times and redirect clients to a commercial agent if necessary.

The predictive dialer takes control of the calls and generates statistics of the calls to know the call time, the number of calls that the agent must make and when they should be carried out.

The progressive dialer makes outgoing calls and transfers those that are in progress to the agent that is available without having to approve it.

Neotel has specialized in offering the best call center tools.

The best call center tools are in Neotel

Companies that depend on customer service to exist increasingly demand more professional tools. At Neotel we have our own tools for call centers around the world that will surely satisfy the most demanding customers.

Our tools for call center are one of the star products of Neotel

Call Center Tools

Functions:

Calls with automated dialing based on a database.
Different levels of administration: Agent and supervisor.
Real-time listening and recording of calls from any of the agents.
Powerful call finder
Supervisor access to updated reports and statistics to measure efficiency, productivity and effectiveness.
Call queue monitoring in real time. Viewing the status of telemarketers. Possibility of actions in real time on calls both in text mode on the screen and in direct communication with the agent.
Delivery of answered calls. It transfers quickly to the free agents called previously connected to avoid losses of time.
Collaborative campaigns Strategic planning of marketing campaigns with several agents on a database and call register.
Campaigns with interactive IVR. Launching of answered calls with a voice response in order that the potential client interacts in different ways. Possibility later to transfer the call to an agent.

There are differences between the predictive dialer, the progressive dialer and the robot call.

Neotel offers the solution of combining a software for Call Centers in the cloud with the best switchboard in the market. They are powerful tools for Telemarketing with customized packages.

The client can choose two modules: Progressive or Predictive Marker.

Predictive dialer

Predictive dialing software that can determine how many agents will be available to pick up calls made at a given time.

It is a tool that supports efficient performance in the Call Center through a substantial increase in live connections. Our Predictive dialer ensures that Agents connect with real people, which translates into more productive time.

Predictive dialing is often used in call centers. Tool designed to automatically make calls progressively and / or predictively, which maximizes the cost through an increase in the efficiency of use of the agents’ time.

With good tools, a call center can double the productivity of outgoing telemarketing operators.

A predictive dialer is a very powerful tool used by Call Centers. Basically it is an application that allows the automatic and massive dialing of a list of telephone numbers using algorithms to reduce the time that agents spend on hold and at the same time minimize the number of calls that are answered and can not be answered by an agent.

The difference between one predictive dialer and another is how far the operators’ productivity can go up.

A Predictive Marker increases the number of contacts of your agents, increasing their productivity. It reduces waiting times between calls and minimizes the number of calls that are not answered.

The difference between an automatic dialer and a predictive dialer, is that the latter keeps track of all calls and statistically predicts when a free operator is going to remain, and when to make the call and how many calls to make. As the campaign progresses, it collects data from the calls that are being made and modifies its statistical criteria to suit the duration of the call, the probability of success, etc.

Predictive dialing is one of the most widely used automatic dialing options, and Neotel offers the most complete set of predictive dialing capabilities in the market.

In the telemarketing campaigns, from a database, we try to contact by telephone with as many people as possible, to carry out a survey, call for a seminar, teleshopping, etc.

Predictive dialers allow call centers to algorithmically predict when agents will be available and how long it takes to answer calls. This process allows agents to obtain more live connections, significantly increasing their productivity.

Predictive markers can be used to support multiple simultaneous sales and marketing campaigns. Applications for predictive dialing vary widely.

Progressive marker

The progressive dialer is an automatic call launcher sequentially; that is, it performs the marking and is directly addressed to the agent.

System that automatically performs outgoing calls and transfers the attended calls to the agents, without approval to it.

In the progressive mode, the agent does not intervene in the dialing of the calls since they are automatically made, but the difference is that when the consumer answers, the agent will always be online. If the system is well programmed and planned, it can be very productive and efficient, achieving good results, because it allows to discriminate the types of response of the call, for example faxes, voice mailboxes, numbers that do not exist, etc. In addition, the conversation time of each operator is less so that the level of stress is also lower, making the procedures more effective. The progressive mode is ideal for telephone sales campaigns, so it is the most used in these cases. Like the Predictive Markers, the Progressive Markers are able to detect all types of events during calls, until getting to find a client available and apt to be communicated with our Agent.

This type of dialing calls when there is an agent available, being less aggressive than a predictor with its contacts but at the same time it has all the advantages of the detection of busy lines.

Progressive markers are usually very appropriate for Centers with low or moderate volume of calls, where they would not be able to gather enough information to reach reliable statistics.

Robot call

A practical case of using the Neotel Robot Call is when a company needs to give a specific message to a list of clients, so it passes the database with them to the Robot Call, records the corresponding message, and the system starts to call all customers simultaneously. As explained before, if necessary, there is an option for interaction with the client, in the sense that the client is asked something where a response is required via his telephone keypad (press a key), and the Robot Call system connects the call with an available agent that will deal directly with the client.

The Robot Call executes its task in the following way: it makes a number of massive calls and simultaneously so that they reproduce a voice message that has been previously recorded and even giving the option to the client that is called to press any option of your telephone keypad, for example, to be transferred (or not) with a commercial agent. The Neotel Robot Call has a main functionality which consists of distributing messages to a list of clients in an agile, economic and effective way.

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