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Video calling in the cloud opens doors for businesses

More and more applications for cloud-based video calling are being found in the enterprise sector. Consultations point out that the most prestigious companies in the world are aware of the advantages of its use, both internally and with customers. Now, a consultation made by LinkedIn, a recognized social network of employment exchange, ratifies the importance of turning on the camera when establishing communications via the Internet.

It is the same companies that are recognizing the power and usefulness of using video calling. This is not just a simple perception, because in recent years hundreds of companies have found a place for this communication modality in their daily operations. In this article, you will also see the result of a professional study on face-to-face communication.

Do you have a company? Turn on the camera!

video calling and videoconferencing in the cloud

According to a survey conducted by LinkedIn and answered by players in the business sector, making video calls in the cloud is much better than just having audio conversations. The specific question asked during the survey was «Is it better to have the camera on during video calls? The results were more than revealing and can be analyzed at a glance.

Up to 56% of the participants answered that it is advisable to turn on the camera, since they were making video calls. In addition, a revealing 28% answered that they did turn on the camera because they liked to «participate 100%». In other words, for a good percentage of workers, taking on a video call in the cloud fully implies commitment to what they are doing. In sum, 84% of those consulted saw communications with embedded real-time video as positive and even necessary.

Only 12% indicated that they did not think it was appropriate to turn on the camera during a cloud video conference or bilateral video call. Even the remaining 4% indicated that they «would like to turn on the camera, but…», indicating that they might be embarrassed because they are shy. However, this latter group also views video calls positively at the business level. The impact of this type of communication is more than noticeable in the business sector.

Video Calling in the Cloud: Opening Doors to the Enterprise

Another social psychology study from late 2021 shows that face-to-face communication is the best if you need to ask for help. In this sense, face-to-face conversation will always be better and it was shown that people are more collaborative when they see each other face to face. In any case, all this allows us to ensure that the video call in the cloud stands as the best formula to ask for help, if we are at a distance.

If the results of this study are extrapolated to the business environment, interesting conclusions can be drawn. For example, video conferencing in the cloud or video call makes the teleoperators of a company more efficient and empathetic. This is something that would benefit the company’s image above all. Video calling also allows the user to see the more human side of the company.

In simple words, the video call humanizes customer service and this is always a good thing. Not to mention the advantages this has for making successful sales. However, in business environments it is not enough to make a videoconference in the cloud on a social network, or through a chat. For this, it is much better to hire the services of an innovative virtual PBX like the one we offer at Neotel.

Neotel: Video calling in the cloud from a proprietary environment

Serious companies have their own environments to manage customer service. That is why, for example, when we call a call center, it has its telephone system, with the elements of the brand and everything is very professional. This is intended to project an image of formality, which in turn is a priority to inspire confidence. The same goes for the video call in the cloud.

At Neotel we have a WebRTC line and our own digital environment for companies to make video calls as it should be. Similarly, our system supports video conferencing in the cloud from professional elements. You will not need to resort to a slow or expensive social network to make this type of communication with your customers. The best thing is that this is only a complementary module of our virtual PBX. At Neotel we have the best technological solutions in communication and marketing.

Cloud-based video calling for enterprises: Better than the phone

2020 was the definitive year to internalize the use of cloud-based video calling by the world’s population. The pandemic meant a shift away from the family and work environment that could only be balanced by video calling implements. Today, the impact of this technology is no longer perceived as an emergency solution, but as part of our daily habits.

Undoubtedly, mankind has taken the definitive leap to progressively dispense with voice calls. In the meantime, many data indicate that at the enterprise level, video calling and video conferencing in the cloud are perceived as much more effective communication mechanisms from multiple perspectives. Both customer service and internal work have benefited immeasurably. Likewise, marketing has evolved thanks to this new communication tool.

Positive perception within companies

video calling and videoconferencing in the cloud

According to a recent Forbes Insights report, more than 60% of business executives believe that video calling has had a positive impact on business communication. Not only do they consider its potential advantages, but there is also a clear preference when compared to the use of telephone calls. In many institutions and companies, this resource is already part of everyday life.

According to the report, video calls in the cloud improve many aspects of business work. Internal work is improved when orders or action plans need to be extended. A better relationship between customers and company employees is also assessed. It is also believed that the use of this type of communication allows to optimize resources considerably.

In addition, the world’s largest companies are evolving at the sales level thanks to video calling in the cloud. Companies are already seeing the possibility of increasing revenues through the use of this type of application. As a result, an increasingly attractive concept for private initiatives is beginning to appear: hybrid sales.

Video calls are ideal for hybrid sales

Hybrid selling is nothing more than a concept that invites to integrate the process of selling to various technologies. Specifically, this practice suggests addressing both telemarketing and the new Internet tools. Before the Internet, distance sales were mostly made by telephone. Subsequently, with the rise of social networks, the telephone was largely abandoned and all efforts began to be invested in cyberspace.

Now marketing aims to use both resources equally, in order to achieve more sales. For the proponents of this vision, the video call in the cloud is an ideal element for the activity of selling. In fact, this trend indicates that companies should not video call their customers only as an emergency solution. The idea is to normalize this type of contact, until it in itself promotes commercial exchange.

The video call has the advantage of bringing a certain presentiality over long distances. This is advantageous, because neither the customer nor the seller has to leave home. And since both see each other’s faces, empathy and emotional connection are more easily achieved. This also fosters a state of trust that is often the trigger for countless sales and successful, long-lasting business relationships.

At Neotel we have a module for video calling in the cloud.

Of course, it is not the same to make a videoconference in the cloud using a social network, than with a business module. At Neotel we offer the WebRTC Line service and an institutional digital environment to make video calls. Seeing that the company has its own implements for communication, the customer will understand that he is talking to professionals and that there is a serious business structure. In fact, this also strengthens trust.

To get the cloud video call and video conferencing module, you only need to pay for the basic virtual PBX service. Otherwise, this and other add-ons are completely free of charge. And if you still do not know what to choose between physical or virtual PBX, the truth is that the latter does not require complicated installations or large investments. Everything is managed from the Internet and the cost of the software is cheap, adjusting to the needs of each entrepreneur. If you are interested, contact us.

Neotel

Video Calling and Video Conferencing in the Cloud: Professional Communication at your fingertips

Cloud-based services are on the rise, from simple storage to being the basis for communication with colleagues, customers or friends, so video calling and video conferencing in the cloud is a very good option to bring together a large group of people to showcase your product, service or business idea

Benefits of video conferencing in the cloud

There are multiple benefits to using cloud-based video calling from IP calls at the cost of local calls to large group meetings, whether it’s a senior management meeting or a new product launch

Video calling and video conferencing features in the cloud

This service managed and offered by Neotel is designed so that companies, freelancers and professionals can hold meetings with two or more attendees connected in a secure, easy, economical way through the use of the internet where they can obtain the same results as in face-to-face meetings.

What is the video call and video conference service?

It is the free service, without software installation and compatible with all operating systems offered by Neotel to make video calls or video conferences in the cloud simply by having a terminal that has a camera and connects to the Internet.

You can organize video conferences from anywhere and with any connected device.

Video calling and Neotel cloud video conferencing can connect virtually any device with video functionality (computers, laptops or mobiles) in a single video call.

 

virtual pbx call center software Neotel

Benefits of Neotel’s cloud-based video calling and video conferencing

  • They are ideal for daily videoconferences or video calls.
  • Video conferences reduce the risk of communication errors
  • They have become one of the most appreciated collaboration solutions in companies from many sectors.
  • Unsurpassed safety, performance and support
  • Easy generation of video calls or video conferences
  • Fácil generación de videollamadas o videoconferencias
  • Chat interno
  • No need for external programs

Videoconferencing in the Neotel cloud

 

videocalling and videconferencing Neotel

Virtual meetings don’t have to be a hassle: users choose when and how to connect.

The easiest way to participate in audio, video or web conferences from your computer, mobile phone or room system.

Neotel Video Calling and Cloud Video Conferencing: the digital meeting space that gives you the flexibility to meet via audio, video or web, your way, whenever you want.

Videoconferencing in or out of the office

Regardless of the size of the company, you will be able to meet face to face with whoever you want, wherever you are, regardless of geographical or economic limitations. This totally free service incorporated into your virtual switchboard will offer you the possibility of interconnection in a simple, professional and economic way.

Any user will be able to participate in the video call, regardless of the technology, provider or region where they are.

Maximum ease of use

Neotel’s video solutions enable the connection of video conference rooms, computers and mobile devices.

Connect employees, customers and partners with video calls provided by Neotel.