Self-vendors are tools that are presented as very efficient solutions for the management of call centers and can greatly relieve the work of agents, so that they can focus on providing other services that require more personalization.
The great contribution to the efficiency of the customer service team is evident, but what not all are clear are the advantages that the dialer presents.
Do you want to know them?
Surely the answer is yes and so here we will present in a timely manner the features that make this tool stand out.
- It is an automatic tool and is that your entire call process is done without having to interfere in it a person or agent.
- It is a powerful solution and is that with this tool it is possible to perform simultaneous processes involving hundreds of calls.
- You must consider that the dialer is a scalable tool and easy to adapt to the communication needs of your company. So you can use it for the automatic making of 20 calls or you can deploy it for a campaign of more than 400 calls.
- It is an intuitive tool and very simple to use and is that being web-based interface is very easy to manage.
In addition to these advantages that we have mentioned you must take into account that this tool has complete access to the database and also provides usage reports, with which you can have in your favor very revealing data about your campaigns.
Keep in mind that this tool is highly compatible with other solutions and you can not forget that in its entirety the dialing process is done without the intervention of the agents, ie it is developed automatically according to the previously set.