Get to know the functionalities of the voice control unit ip

This type of switchboards stand out for offering a wide range of features. Do you want to know more about them?

Functionality of the voice control unit ip

Depending on the provider chosen you can obtain some or other functionalities, but in general the services of IP voice switches stand out for integrating the following:

  • Call routing. With this functionality, the distribution of the calls according to different variables, such as day, date, time, origin (including country, fixed mobile), origin number and percentage are obtained.
  • Also, the diversions are included in case you can not answer, are busy, after the end of the call and the unmistakable voicemail.
  • The voice control unit ip integrates the limits of calls, maximum time of duration, limits and restrictions for simultaneous calls or according to their origin.
  • Automatic call management allows access to a selection menu according to the destinations, by voice, by keyword voice recognition, natural language as well as automatic surveys when calls are finished.
  • Within its functionalities the recording of calls and its online listening is one of the infaltables.
  • So are the queues, which includes the reminder message, customizable music, output and call back.
  • In addition, we can not fail to mention the Virtual Fax and the functionality of Transfers (direct, assisted and internal).

fax virtual

Finally, advanced IP voice switches often include SMS and email notifications, as well as the conference call option, with no access restrictions.