A couple of decades ago, companies introduced fax machines to office work. This invention facilitated communication and the sending of documents and notifications. Soon the computer and the Internet arrived, which eclipsed the rest of the technologies. However, many people still use the virtual fax and its predecessor.

The fax has certain very specific advantages that give it validity within some companies. In others, it has simply become a reliable and customary resource. Many businessmen may find it difficult to keep up with the technological update. In any case, today it is known that it is positive and necessary to have access to this type of equipment.

The traditional fax and its uses

It seems that the Internet, networks and email cover all communication needs. Nowadays, documents and information are sent and received quickly, expeditiously, at no cost and with a high degree of security. However, there are some particularities that only the fax ensures.

The fax allows to generate an acknowledgment of receipt that is really infallible, saving some errors of the technology. When the confirmation of the sent document arrives, you know that it was printed as it was sent. Although this is a somewhat archaic mechanism, it ensures rapid communication.

Another of its great advantages is that the traditional fax works with a telephone line. This means that if one day there is an Internet failure, it is feasible to use this mechanism. For this reason, many companies and even the public administration have not stopped using the bureaufax.

Virtual fax: a step towards integration

Nowadays faxes have merged with e-mail and the Internet. This application is known as virtual fax and basically allows you to send or receive communications via email. In other words, an email can be sent to a physical fax.

For this purpose, the module allows the incorporation of the fax number to which the fax will be sent. In the same way, the client is provided with a number so that he can send faxes and also send them to the email. Neotel offers this system in addition to its call center software.

The virtual fax opens an additional way to negotiate with some customers and companies that use this technology. In Spain, many small companies, businesses and entities still use this method very frequently to send documentation. When dealing with governmental institutions, this resource is essential.

Neotel’s virtual fax

Neotel’s virtual fax is a service that anyone can easily contract. The contracting party can use a number in Spain or an international one. The company can assign numbers from at least 200 countries worldwide.

Neotel has many other interesting modules such as the platform for video calls. Everything works by VoIP telephony and does not require complex installations. Each service is perfectly compatible with the company’s virtual PBX service.

The virtual fax is an adaptation to the digital world of that device that is still seen in many offices. This machine was the predecessor of all the text communication technology that we enjoy today through the Internet. Today, this service is available from the computer through the call center software.

Sending a fax is basically sending scanned material through a telephone transmission. Many offices still use fax as a means of communication between companies and also internally. In fact, this implementation is still useful for sending documents quickly.

How does the virtual fax work?

The virtual fax is a module that allows you to send and receive faxes from a device with an Internet connection. In this case, e-mail is usually used as a means of sending and receiving. In other words, this mechanism allows communication between a real fax and a computer or a cell phone.

The e-mail form contains the receiver’s e-mail address and the telephone number of the fax machine. The documents to be sent are then attached to the fax. Similarly, a person can send this type of communication through this type of machine and be received in the mail.

The possibility of sending faxes is another alternative to sending a printed or digital document. With the digital fax, totally different technologies are integrated for the benefit of the company. The best thing is that you can scan papers and send or receive them in real time. Having this possibility can make a difference in the midst of some complicated situations.

Virtual Fax: Connecting the call center to the company

The virtual fax is an add-on that operates through the virtual pbx. In this sense, it can be understood as a resource for the call center service and the rest of the company. Customer services of banks and telephone companies can simplify their tasks from this module.

It should be noted that the virtual switchboard is not only used by call center companies. Many companies integrate their internal communications through this type of software. Cutting edge proposals in this service such as Neotel allow you to incorporate such innovative options as virtual fax in your pbx.

Companies that provide services to other companies can take advantage of this module. It is precisely in this type of situation where the traditional fax has not lost its validity. In any case, be given one more option for him to send data. Having a call center program with this add-on is undoubtedly an advantage.