IP telephony helps companies spend less money on telephony.
IP telephony is a major advance in business communications
Both conventional telephony and ip telephony offer high quality calls. Traditional telephony depends on the state of the wiring and IP telephony of the Internet connection.
A ip phone is all it will take to work on the virtual pbx. Although this is not exclusive in this way. You can for example contract our virtual pbx and you do not need to invest in the purchase of a physical ip terminal. Simply making use of our webrtc line, through your computer’s web browser you can make and receive telephone calls through the virtual pbx system.
To use IP telephony is necessary:
Have a device with which to make calls.
Internet connection.
Hire the services of an ip telephony operator.
Benefits of ip telephony for companies
Mobility can be extended: the phone system is no longer just adjusted to being physically inside the office. Now the Neotel mobile switchboard accompanies you wherever you go.
Substantial bill savings.
Save on calls and fees.
Have multiple phones.
Call transfer.
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What is the best virtual switchboard offer at the moment?
The best pbx we believe is the one that offers you the greatest mobility. The Neotel pbx includes for all its customers the so-called Mobile pbx with which you can take your switchboard with you wherever you are and wherever you go, with all the same features as with the virtual pbx only in your mobile device.
You should also be aware when looking for a switchboard provider, one that does not contemplate permanence or economic sanctions of any kind at the time of making the contract. The Neotel switchboard is the only one that does not oblige its clients to do anything. They can enjoy our services and, if for some reason one day they decide to leave, without questions, they are 100% free to do so.
The best switchboard is the one that gives you the best scalability. Neotel’s virtual switchboard is 100% scalable meaning that, say your company consists of 5 employees and therefore you need 5 extensions right now, OK, great, we can offer you this service. But what happens tomorrow when your business continues to grow and you need to hire more jobs? With the Neotel switchboard there is no problem because the number of extensions is modifiable at any time this may be smaller or larger. Whatever the client needs. In business you have to have at least a minimum of foresight and the image we have now of him may vary over time. And the number of workers is the same.
The best cetralite is also the one that is easier for the client to configure. The same configuration could be that it is not going to serve us all the time. Then it is better for the client to contract a virtual telephone switchboard that is intuitive at the configuration level. In addition, when you contract the switchboard with Neotel you already have the technical support and customer service of the company from minute 0.
Because virtual voip pbx do not need to buy anything a priori, this type of telecommunications system for businesses is the most profitable especially when we refer to SMEs.
The best switchboard we are convinced is also the one that never fails you, right?. Neotel’s virtual switchboard is available 24/7 and from anywhere in the world. The management panel is used through a simple web page.
In short, a telephone switchboard aims to connect calls from outside with a company or internal extensions to each other.
The switchboard has given way to an improved concept: the virtual switchboard.
The delivery of calls in the ip virtual switchboard is done over the Internet.
In the end the virtual switchboard retains all the features of the traditional switchboard:
Call forwarding, call delivery through queues, music on hold, ivr menu, etc.
Transfers of calls between the different extensions of the virtual switchboard.
Voicemail.
Identification of calls received in the virtual switchboard.
Locutions like «secretary virtual» that goes channeling to the client that calls us.
The virtual switchboard is currently the best working tools for companies.
Among the main features of the Neotel virtual switchboard are the following: Click to call me back, Virtual Fax, Telemarketing Surveys, Monitoring, Inbound Call Statistics and Signaling.
How much does a telephone switchboard cost?
When hiring a switchboard do not go to the most expensive as this does not always mean that it is the best. It’s worth doing a little research and searching the internet for the opinions of other users who use or have used this switchboard. Neotel’s virtual switchboard is currently the best price-quality ratio and you can find out more about its price by visiting the following link.
What is a virtual switchboard?
The virtual switchboard is designed with SMEs and the self-employed in mind.
The virtual switchboard is a communications system without comparison to anything else. SMEs and freelancers save a lot of money by talking in their business through a virtual switchboard, unlike what happens with a physical switchboard.
The virtual switchboard is no longer a secret that saves us both personnel costs and maintenance of hardware equipment in addition to saving physical space.
Neotel as a brand and company has been growing exponentially since its foundation in 2001, implementing more and better services and products for its customers. Neotel solutions are the most complete.
With virtual switchboards, companies can manage all their communications.
All these managements the client realizes them from his panel web of user and they are not necessary of previous knowledge for it.
The virtual switchboards are used to manage calls from companies of all sizes.
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Among the advantages of virtual pbx over traditional ones stand out:
Savings
In every sense: time and cost savings.
Mobility
Something increasingly necessary for companies: virtual pbx offer the highest possible degree of mobility being able to make calls from any device connected to the Internet.
Virtual PBX VS Traditional PBX
Virtual pbx routes calls over the internet.
With virtual pbx, investments in expensive devices and configurations are no longer necessary. That’s where the savings lie.
Unlike traditional pbx, virtual pbx does not require complicated configurations or physical hardware machinery that occupies our space within our company.
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The virtual pbx’s work through the voip protocol (Voice Over Internet Protocol). This, and as we have already explained in other posts, does not mean any more that the «voice» travels through the Internet.
PBXs offer a wide variety of features to their users that are not possible with physical PBXs. One of the qualities that Neotel has seen that most attracts our customers is the professional voice-over service. From 7,50 € our clients can obtain for their company a voice-over, which they can then configure in ivr mode or welcome message for example, which has been recorded in a studio without noise, by professional voice-over artists, and with different characteristics always according to the client’s needs. If you want more information about Neotel’s professional voice-over service you can visit the following link: https://www.neotel2000.com/en/professional-voice-over-service/.
However, locutions are not the only characteristic of the pbx’s in the Neotel cloud. We would like to point out that all our switchboards offer the following features:
The Neotel switchboard integrates the ACD system («Automatic Call Distributor») which is nothing more than a queue to monitor incoming calls. This queue is intelligent and connects automatically with the person responsible and specific to answer that call.
Neotel’s virtual switchboard allows any worker to work with the same regardless of where they are.
Neotel’s virtual switchboard opens a new door to the future of telecommunications.
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Advantages of having a wireless switchboard in the company
It’s all in the cloud
Neotel is always at the forefront of the latest technologies in switchboards.
The sale of equipment from the old switchboards means an unnecessary outlay with the switchboard in the Neotel cloud.
Today we are all more than used to working ‘in the cloud’. We save from our contacts, photos, notes, videos, etc.. Everything passes through the cloud on the Internet. Why not migrate the switchboard too?
The virtual pbx means: calls without interruptions, with high quality and being able to be anywhere.
Better sound quality
Today’s connections allow for maximum call sound quality.
Stability and security
The Neotel Cloud Switchboard is the most stable and secure on the market today. If you are in doubt whether to hire Neotel or not, we invite you to contact us, and try our switchboard completely free and without any future commitment.
Among the main qualities that have the switchboards in the cloud always stands out that the cables disappear.
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Today the possibilities in the world of telecommunications are endless thanks to the virtual pbx.
– Services that are incorporated in the virtual pbx:
Caller identification.
Call transfer service.
Call waiting service.
Call forwarding.
Answering machine.
Call queues.
Etc.
– Improve customer service: queues can be configured so that no customer is left unattended.
– Calls from anywhere: Enhance teleworking. With the voip it is possible to work from anywhere as long as there is an internet connection. This mainly favors companies that promote telework.
– Control of communications: You will have an exhaustive control on the company, the received calls, etc.
– Easy installation: With the virtual pbx it is not necessary to wire the office so the installation of this service is done very quickly and easily.
The acronym voip stands for Voice Over Internet Protocol, and this in turn means that communications are transmitted, rather than through copper cables as happens with traditional telephony, through the Internet.
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– Increase the number of contacts: With this type of service the number of contacts can increase by approximately 30% and the possibility of generating new sales with it.
– Easy to set up: The contracting of a 900 line is a very fast process. Before you know it, you are already enjoying your 900 line. Neotel can also offer you virtual pbx services for your 900 number if you need them.
– Quality customer service: Offering a free call service for the customer offers an image of professionalism before all things.
– National company image: With a 900 number the company regardless of whether it is a large or small size, gives an image of a ‘national’ company. This is much better than using a provincial prefix, which can result in a loss of sales for those customers who prefer to hire services locally.
– Follow up of the received calls: With the 900 lines the companies can find out and monitor where the calls come from since they can contract a different one for the web, another one for the social networks and another one for example for the advertising campaigns. In this way companies are able to analyze which of their campaigns are the most effective that otherwise would not be possible.
For all these reasons if the company makes available to its users a 900 number will be giving added value.
The customer service is the most important of all for any company as it depends on him directly, not only to get new customers but to keep the current ones.
Did you know that the law obliges companies without exception to give a toll-free option for incoming calls?
The 902 and 901 premium rate numbers are illegal as the only option for customer service. This law was passed by the European Court of Justice in March 2017.
Provincial phone numbers are not optimal for all situations. By hiring a 900 line we are giving great added value to our customers while making sure that obtaining contact is as much as possible.
The telephone remains the primary means of customer service for any company.
This service is linked to our virtual pbx since, when receiving a call, a pop-up window will appear with the client’s file and all their data.
If you didn’t know it yet, now you can try our crm tool integrated in the Neotel pbx. Access your customer database and integrate the functionality of the virtual pbx with the customer database.
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When you put your customers on hold, they have the option of listening to a background music chosen by you. So that this wait becomes something more pleasant.
You’ll be able to tell who’s calling you with caller ID.
If at the time of contracting your virtual switchboard you do not have a telephone number, you can be assigned one geolocated in the region or country you need, and by purchasing Neotel services you can count on the advice of the leading company in virtual switchboards for companies and telecommunications.
Advantages of a virtual ip voice switchboard
You will have a low-cost switchboard.
Your workers can use it from anywhere in the world.
You can connect to the virtual PBX ip voice from any device that has an Internet connection: tablets, mobile phones, computers, …
Their benefit/price/quality ratio is much better than that of the traditional switchboard.
Nor does it require large connections for it to work.
No need for specialized personnel to use or maintain it.
You don’t need to buy an expensive physical switchboard.
Neotel is the first telephone company to bring out Neotel’s webrtc line. With Neotel’s webrtc line customers can have telephone conversations only through the Internet, completely free of charge, and only using a device connected to the network.
With the ip PBX voice communication is transmitted over the internet.
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In Neotel we believe that the integration of our crm with the switchboard can be a very good opportunity. If in your work your clients are not also the first thing for you, this is a mistake that could lead to more serious consequences at a later date.next in Neotel we will analyze the advantages of integrating the crm into your call center:
1. Collaboration between departments
In addition to the sales department, other departments may need customer information in order to carry out their actions. If you hire our crm that is integrated into our virtual pbx for your call center you will be getting a very powerful tool for information management. Any department that requires at any given time to know X information about a customer can access a database very organized and represented in a really intuitive interface, which is the crm.
2. Mobility
Thanks to Neotel’s webrtc lines it is no longer necessary to find us anywhere. With a device with internet connection we can make and receive calls as if it were the office.
3. Reports
Thanks to the information we obtain through the Neotel crm, we can access data that would not be possible without the crm. It is necessary to think that inside the crm there is absolutely all the information referring to each one of the clients, its invoicing history, client file, incidences, etc.
4. Call recording
Although when you contract our call center software you already have a system for recording all outgoing and incoming calls, at Neotel we went a step further and introduced the premium virtual recorder. The difference of this with respect to the standard one is in its limitations, that with the premium recorder do not exist, whereas with the standard call recorder our recordings are eliminated after 2 months.
5. Pop-up windows
Thanks to crm, when a customer calls our company, the agent who is going to answer the call can see a pop-up window on screen with the most relative information of that customer to anticipate the conversation and thus be able to give a better service.
Without the crm, when a customer calls us, the agent will need to ask for their name and look for the customer’s file or fill it in if it doesn’t exist. This means more time and the possibility of mistakes.
The following CRM form «Customer Relationship Management». Integrating Neotel’s crm into your call center system will bring your company innumerable advantages.
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