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Telemarketing surveys: Involve your customers!

If there is one thing that has become fashionable thanks to the Internet, it is consulting people about basically anything. Consumer opinion now counts more than ever and ensuring channels for this is very positive. On the one hand, customers give their opinions and on the other, companies take note to improve their products and offers. To do this, telemarketing surveys are excellent. Certainly, social networks offer some effective mechanisms to achieve fluid communication with customers and users. Some of them even allow you to conduct surveys, although in a very limited way. In contrast, call center tools offer much more flexibility, freedom and a source of useful information to carry out efficient commercial strategies and thus increase sales.

Telemarketing surveys What are they?

telemarketing surveys

Companies that use a virtual PBX have the advantage of having an IVR. This is basically the interactive system that we all hear when we call a bank. This automation asks us for data that we usually enter using the numeric keypad and leads us through the different departments. Precisely, this system also allows companies to place some content. When a person calls a service company, he/she usually hears advertisements and promotions. This is because the IVR allows to place voice messages of all kinds. And just as a promotion can be incorporated, telemarketing surveys can also be placed. Likewise, just as a customer can provide data at the beginning of a call, they can also answer questions via the keypad. Telemarketing surveys are voicemail messages that can be incorporated into the IVR. When the customer calls a company, he will listen to them and answer them in less than 5 seconds, using his keypad. All the information is stored so that it can later be reviewed by the business owners. This is important, considering that customer information is often vital to create better products, services and offers.

What can be asked in telemarketing surveys?

Virtual PBX telemarketing surveys allow you to ask customers about anything. A good way to find out what users think is to ask if they like the attention they get when they call the company. This is just the beginning of what can be achieved with call center tools. From here, you can make any type of opinion inquiry that may be considered necessary by a company. For example, it is feasible to ask which is the product that customers consume the most. In this way, offers or similar products can be created to increase the consumption of the most frequent users. It is also possible to ask about aspects that can be improved in the services or in the company itself. In this way, it is possible to find out what weaknesses the company has that consumers perceive and that could be improved in some way. The most successful companies take into account the opinions of their customers because there is information in them. In turn, this type of data holds the key to improving business strategies that will enable them to stand up to the competition. It could be said that telemarketing surveys is where the strategic plans of companies begin to achieve their rise. At Neotel we guarantee a practical, effective and innovative way to get to know your customers better.

Neotel: We have different prices for virtual PBXs

Having call center tools, an IVR and the rest of options for business communication is very simple nowadays. To do so, you only need to hire the virtual switchboard service, which we offer at Neotel. This does not require large installations or equipment, since the entire system works through the Internet and is as easy as managing a social network. The best thing is that any entrepreneur can have this type of technology with a modest investment. At Neotel we have different prices for virtual PBX. In fact, we organize the service in plans and each customer can choose the one that suits him best in terms of money. Each entrepreneur can choose the level of services he needs according to his possibilities and needs. It should be noted that we have many add-ons to improve marketing and customer service. All services are scalable and there are plans for all types of businesses. Telemarketing surveys are just one of the add-ons we have for today’s businesses. When it comes to selling more, at Neotel we have a wide range of tools that will help any company, regardless of their product or experience. Those who are interested in the virtual switchboard can contact us.

Telemarketing surveys: improve your offer with data

The virtual PBX has several solutions up its sleeve for business development. In fact, its modules facilitate multiple tasks that are decisive at the commercial level. One of these is the identification of customer demands and the creation or sale of new products that can in turn solve needs and generate good dividends. In fact, this can be achieved through the use of telemarketing surveys.

If there is something that generates problems at the moment for entrepreneurs, it is precisely obtaining strategic information. To be sure, few sources tend to be truly reliable and this diminishes the field of vision of company managers. In addition to this, buying data is very expensive and the worst thing is that it is not always accurate or useful.

Telemarketing surveys: Ask your customers what they want

telemarketing surveys

Telemarketing Surveys: Consultation Nowadays, it is very fashionable to buy data from social networking companies. Although these companies collect a lot of data from millions of users, there is not always certainty that this information is useful. There are many method problems when resorting to this type of solution. It is much better to control the data collection and get it first hand, from the main stakeholders: your own customers.

Telemarketing surveys are a module that is installed in the IVR of the virtual PBX call center. Through these surveys, any company can consult its customers in order to improve its proposal. In fact, the survey has always been the tool used by companies to create and test their products or services. Of course, this telephone consultation format is much faster, quicker and friendlier than any traditional method.

With telemarketing surveys, it is the customers themselves who generate the information. This is important, because that is precisely the public that consumes your products and services. Then, no one better than them to establish what they require, or what can be improved. They are also the ones who have tested what the company has offered so far and, therefore, they are the ones who will be responsible for any possible improvement in the offer.

What can be asked through telemarketing surveys?

Telemarketing surveys can be used for any type of consultation. Of course, those of a commercial nature are the most important ones and this system allows them to be carried out very easily. To tell the truth, there are many companies that have a virtual PBX call center and, in spite of this, do not use their survey module to ask commercial questions. In general, many times they remain in the classic queries to measure the quality of customer service. This is important, but this complement can be used in a more strategic way.

With telemarketing surveys it is possible to ask about what features your products lack. In this way, it is possible to understand what is the low point so far, or where you can improve. From there, another product or service can be made that does have that attribute that was missing before. This is one of the best ways to create new commercial strategies that will boost the business.

Another question that can be asked is what is the customer’s favorite product. Knowing this allows you to understand which offering satisfies the most customers. This is also important because it helps to understand which products should be discontinued and replaced by others that generate more cash flow. This principle is also valid for service companies and, in fact, they can benefit a lot from this module of the virtual PBX call center.

Advantages of telemarketing surveys

As noted above, telemarketing surveys are quick queries directed to the relevant audience. Their speed is due to the fact that each survey is answered by options, using the numeric keypad. Consequently, customers will not take more than a minute to answer the question posed by the company. In addition, these can be placed at different times during the call, so as not to inconvenience users.

The system is designed to count and systematize the responses obtained in each consultation campaign. In this way, it will be much easier to take advantage of the information captured through telemarketing surveys. At Neotel, we have the most requested, innovative and functional virtual call center switchboard in the market. Remember that this is just one of the complements of our software. You can ask us any question in case you are interested.

Telemarketing surveys: perfect for measuring customer satisfaction

Surveys are an evergreen means of data collection. While everything is in a constant state of flux, the work of surveying customers and consumers continues to go from strength to strength. What has changed drastically is the way in which surveys are conducted. Today, one of the best ways to do this is telemarketing surveys, which are conducted over the phone and without any hassle.

Of course, this is not the old trick of calling customers to ask tedious questions. Nowadays, having a call center switchboard service allows you to do this in a much more automatic, simple and hassle-free way. Right now, you will see how customer satisfaction can be measured to obtain information of strategic value. You will also see how Neotel’s telemarketing surveys work.

Telemarketing surveys: ask any question

telemarketing surveys

The opinion of a company’s direct customers is a priority. So much so, that this information is crucial to carry out commercial strategies that boost user consumption. Knowing these opinions, companies can create new products, make offers and change fundamental aspects of their products and services. The goal will always be to sell more than before and have more consumers.

Precisely, telemarketing surveys are a great ally to know the opinions of customers. With this tool, it is possible to ask for example «What is the customer’s favorite product?», or «What would they think of a service with x characteristics?» All this implies precisely knowing the satisfaction and preferences of users. Any question about products and services will generate useful information for the company.

Similarly, you can ask about what things users do not like about the products and services. For this, some options are used and placed in telemarketing surveys. The good news is that this service allows companies to give alternatives to answer the questions. Have you never answered or used this service with any company? Right now, we will explain how it works.

Telemarketing surveys in the IVR

When a customer calls a company with a call center switchboard, he usually encounters an interactive system. This is the one that welcomes the caller, asks for the customer’s basic data and leads him through the telephone options. This implementation is known as IVR or Interactive Voice Response system. It is an important part of any company’s telephone service.

Precisely, the IVR is the implement in which telemarketing surveys are placed. In fact, this is a system that allows the insertion of voiceovers of all kinds. The interesting thing here is that you can also add options for customers to answer by dialing their keypad.

For example, if in a survey a company wants to ask its customers «What do you think would improve our services?», the options could be 1: «Better costs» 2: «More alternatives» or 3: «More discounts».  What users will have to do is simply use their numeric keypad and dial the number of the answer they want. If, for example, a person prefers «better costs», he/she will only have to press the number «1».

Obtain quality information without generating nuisances

The best thing is that companies will not have to call their customers to execute telemarketing surveys. In fact, it is the users themselves who, when calling, will come across the questions and answer them at some point during the call. This can occur at the beginning or at the end of the telephone contact with the company. Similarly, inquiries can be made while the customer is on hold.

In addition, listening and answering such a question usually takes no more than a minute. Everything is very simple and customers will feel that their opinion is heard by the company. This is much better than calling people at home and conducting telephone surveys. The immediacy of telemarketing surveys via virtual switchboard makes customers want to participate and this is a priority to get legitimate answers.

In this sense, Neotel’s call center PBX is designed to host telemarketing surveys with ease. In other words, to have this useful tool, all you have to do is purchase our software in one of our plans. Each entrepreneur will be able to change the survey as many times as he/she wants and our program will present the data obtained in a simple way. Undoubtedly, this is one of the best complements of our program and it is at your fingertips.

Telemarketing surveys: an option for making business decisions

All businesses, regardless of their service, require something very important to function: information. In fact, the moment of creation of an enterprise occurs when we find problems that we can solve for a clientele and that can only be known by obtaining data. Unfortunately, many companies do not have reliable sources of information and that is one of the factors that motivate their decline. Fortunately, the telemarketing surveys of the virtual switchboard make it possible to obtain it.

Information is power, but obtaining it when running a business is not so easy. This happens because of multiple problems such as lack of communication with the outside world, advertising difficulties and, most importantly, the lack of reliable data sources. In truth, surveys are probably the best way to obtain these necessary inputs for business growth.

Theory: Why is information so important?

 

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The problem with many merchants is that they believe that, just because they have a product, they will sell and make a good profit. Unfortunately, offering something is not enough to have a prosperous business of your own. A child can go to the beach, fill his bucket with many grains of sand and sell it without success. That is so, even understanding that sand is the second most demanded natural resource.

An enterprise has the mission of solving a problem for a set of customers. For the same reason, first you must know what are the problems of the niche to which the entrepreneur directs his product or service. But this is not the only thing that an entrepreneur must know: in fact, here only begins a long chain of research on how to solve those problems that the consumer has, in what form, with what aesthetics, at what price, how often, etc.

All this requires information, and as needs change, this information must flow constantly. That is why knowing preferences is one of the biggest headaches for all companies. It is in this data where commercial strategies are found, which are, at the end of the day, the most important within a company.

Telemarketing Surveys Why are they so important?

In principle, surveys have long been the best way for companies to obtain information. In the past, it was very common to go to shopping malls and stores to consult consumers directly. In fact, free food samples are often not only a product presentation, but also a way to get feedback from customers.

In fact, the survey is one of the most methodical, effective and legitimate ways to obtain information. Indeed, much academic research in the social sciences is based on the development of survey forms. In other words, surveys are the correct method for collecting important data.

Of course, telemarketing surveys can fulfill this function with effectiveness and validity. Basically, they are constructed in the same way as an academic survey or any other type of survey. Unfortunately, even many companies that have call center software do not take advantage of this useful module. In some cases, because their programs are outdated and do not have it. In other cases, because even if they do have it, their managers are unaware of the magnitude of making inquiries in this way.

Telemarketing surveys: How do they work?

Telemarketing surveys are a functionality of the virtual PBX. That is to say, in order to be able to be executed as they are, automated and systematic, the company or entrepreneur must have this type of program. In almost all these call center software, the questions are usually programmed as part of the IVR, or Interactive Voice Response.

The IVR is the system that greets us when we call a call center. It is also the one that asks for our personal data and leads us through the menu of options when we call. In addition to these basic functions, this system can also incorporate recordings and, of course, interactive recordings, which are telemarketing surveys.

Remember that the IVR is made to interact on the basis of a menu of options that are dialed on the numeric keypad. Similarly, this system allows to place recorded questions for customers to answer from the keys of the local or cell phone. This is how a company can make quick queries to its clientele.

Ask any question with telemarketing surveys

Through telemarketing surveys, customers can be asked practically anything. This is because there are many types of surveys and because the numeric keypad is large enough to provide several possible options for answering. The best part is that the answers are always reduced to simple choices and can still provide the kind of information that start-ups and established companies require.

A scenario in which companies require elaborate or lengthy responses from customers is highly unlikely. In reality, the information that a company values is that which accounts for preferences and inclinations. Companies need quality, relevant information and not just any information, or one that is very difficult to systematize.

Beyond this, telemarketing surveys can tell us which are the products most preferred or purchased by users, or what kind of new proposal they would prefer. It is also possible to consult how the customer’s experience with the company has been, to evaluate the customer service or simply to consult about what the company needs to be better. The good thing about this module is that you can achieve a very broad universe of respondents in each company and that is always desirable.

Telemarketing surveys ensure good quality of information

The information necessary for a company to make good business decisions has particular characteristics. The good news is that the telemarketing survey module ensures exactly the type of data that is required by the enterprises:

Relevant information: Not just any type of information is important to businesses. In fact, one of the business problems is that a lot of data can be perceived, but not all of it will be useful. Telemarketing surveys allow entrepreneurs to ask customers precise questions to find out just what they want to know.
Speed of delivery: Businesses require a lot of up-to-date information that arrives quickly. This is the only way to compete and stay ahead of competitors. By having telemarketing surveys activated, companies ensure a constant and fast flow of information. Surveys can always be set up instantly.
Cost-effective collection: For companies, information collection must be cost-effective in order to be profitable. Precisely, telemarketing surveys are economical and are part of the call center software. In Neotel’s case, they do not have an additional cost and are included in the virtual PBX package.

It should be noted that the surveys made by phone call have a positive degree of reliability. This is because they are done by the company itself, in an environment in which the interested parties participate. Above all, in the case of services, this is a point in favor.

What is the best virtual PBX?

Since telemarketing surveys are part of the virtual PBX, it is important to understand what this program is all about. The virtual PBX is a service that allows to manage and unify business telephone communications, as well as the migration to the economic IP telephony. In addition to this, nowadays this application is more than a call center software, it is an assistant for marketing and customer service.

Of course, it is important to hire a service that provides quality and functionality to the enterprise. Not all virtual switchboards are the same, as some are more innovative, advanced or functional than others. At Neotel we have optimized, guaranteed and updated software. Our product is inspired by the successful functionalities of always, but also incorporates some new features that are to the liking of our contractors.

When choosing the best virtual PBX, it is important to consider many elements. The most important are the stable operation of the program, the company’s experience, its capacity for innovation and also the fact that it has a simple, easy-to-use interface and intuitive processes.

Virtual PBX brings advantages for any type of enterprise

Telemarketing surveys are just a very useful module of the virtual switchboard. In fact, this program has many other applications and functions that can help businesses to grow. Both start-ups and large companies benefit from all the solutions provided by this communication tool.

The best thing is that at Neotel we offer different plans and costs so that all entrepreneurs, businessmen and traders can access the application. Undoubtedly, this is an investment that will improve customer relations, marketing effectiveness and obtaining quality information through telemarketing surveys.

Telemarketing surveys: Important for business success?

Today’s entrepreneurs understand how critical it is to know their consumers’ preferences. Marketing trends right now indicate that it is vital to obtain this type of information in order to create new products and strategies. Precisely, a tool that allows companies to obtain this data is telemarketing surveys.

At the business level, information is power, and in fact, the success of many companies is related to their ability to know their consumers. The good news is that any marketer or entrepreneur can have a reliable source of information on their own business phone line thanks to telemarketing software.

What are telemarketing surveys?

telemarketing surveys

For several decades, companies have made the survey a reliable resource to know the opinion of their potential consumers. This is because it has been proven that the best way to know their preferences is to ask them directly. Of course, having good information implies surveying large groups of people.

There are many ways to conduct these surveys for data collection. The most classic is to go out on the street and make inquiries with handout sheets. In the case of food companies, free samples are often given out and questions are asked of respondents. Of course, this is not so simple when it comes to companies that sell other types of products, or services.

Another way to conduct surveys is to call lists of people and ask them questions. However, this type of calling is often considered annoying and is one of the least recommended telemarketing practices. Therefore, companies like Neotel offer companies a better way to learn how to obtain this information: Telemarketing surveys through IVR. So what is this all about?

IVR Telemarketing Surveys: The Right Way to Query

Telemarketing software has an interactive module called IVR. This is used by companies that have customer service phone lines and basically performs at least three basic functions. These are to welcome the caller by means of an automated locution, to lead people through the menu of options and to request some information necessary for the service during the call, such as, for example, the ID card.

However, the IVR can also add an additional module to ask a voiced question to callers. This is what is known as IVR or automated telemarketing surveys. These allow to take advantage of the time the user spends before or after talking to an operator to make the survey.

In order to have this module, the text of the question is entered so that it can be voiced in the IVR. From that moment on, all customers who communicate with the companies will hear the survey and will be invited to answer it. In this way, opinion polls are conducted in a more friendly and natural way, without disturbing the clientele.

How does the client conduct telemarketing surveys?

Telemarketing surveys are listened to by customers when they communicate with the company. They can be placed at different points in the IVR interaction. After listening to the voiced question, the customer is prompted with the options they have to answer using their numeric keypad.

Questions can have several possible answers, as many as the keypad allows. Of course, the usual practice is to give four or five options for customers to answer. From this menu of answers, the user simply marks the number corresponding to the answer that seems correct.

The best thing about this tool is the simplicity with which the surveys are executed. They usually take no more than a minute of the caller’s time. Of course, answering is very simple and only requires the customer to listen to the options and then press a number.

Telemarketing surveys are versatile

IVR telemarketing surveys allow you to work with a fairly wide range of actions. From this module, almost any type of survey can be carried out. The important thing is to adapt the numerical options to the possible answers.

For example, this system allows you to conduct market research surveys, which will be the most important for designing commercial strategies. These are the ones that allow to know what type of product the customer prefers. But at the same time, this module also gives the possibility to make inquiries about customer satisfaction with the service or products.

In addition to this, telemarketing software allows the surveys to be placed in different parts of the call. Some companies prefer to launch the question when the customer has just started contact with the company. On the contrary, others usually ask the question after the customer has been served by the operator.

What is the contribution of surveys to companies?

The ability to survey large groups of people is vital for the survival and success of companies. Growing, competing and creating new solutions often depends on the amount of information handled:

Business Strategies – The core of business growth and actions lies in business strategies. Today, most companies approach their entire strategy with 5% reliable data. Telemarketing surveys make it possible to handle better quality data.
Creation of offers and products: In order to offer impactful offers and products, companies must know consumer preferences. This is what allows them to innovate and compete effectively. If this information is unknown, companies run the risk of making risky investments and losing market positioning.
Change of business approach: Companies can survive and adapt to market changes thanks to the two aspects mentioned above. Having data and analyzing it correctly is a neuralgic step to stay on its feet.

The reinvention of companies and even their victory over the competition is largely defined by the information obtained. Those who rely on telemarketing surveys ensure a reliable source of usable data.

Three types of telemarketing surveys that every company should do

There are many types of surveys and many ways to survey for business purposes. In fact, in marketing, the most desirable thing is to have as much information as possible. However, the following queries are the most important and any company should do them:

Product surveys: One of the best utilities that telemarketing surveys have, are those that invite the customer to measure the products. It is always good to consult which product they prefer, which one they select the most and what they would like in the future.
Shopping experience surveys: This is ideal for both digital and physical stores. Companies that focus on selling products can query how the customer experience was to try to improve it.
Satisfaction survey: These are the most common in companies that have call centers. They are very useful to know if the communication is being handled in the right way. Although they may seem inconsequential, this type of information says a lot about people’s perceptions of a company and that is why it is so important to provide good customer service.

There are also some surveys that are a little more complex, such as brand evaluation, perception of the competition, or of the company’s advertising. In fact, you can ask consumers almost anything if you find the right way to do it. Of course, telemarketing surveys allow you to ask almost any type of question.

Virtual switchboard: IVR and telemarketing surveys

The virtual switchboard is no longer a call center program but a telemarketing software. In fact, this tool goes beyond telemarketing and encompasses other means of communication. Precisely, one of the advantages of its use is the incorporation of IVR and automated surveys.

By having an IVR (interactive voice response), companies can improve their image automatically. For sure, incorporating this system in the business line gives a lot of professionalism and formality to a business initiative. This is just as suitable for experienced companies as it is for new ventures.

Of course, with IVR, companies can also conduct telemarketing surveys. In this way, you can take much more advantage of the interactive voice response module to obtain useful business information.

Neotel Telemarketing Software: Proven Effectiveness

At Neotel we have the best virtual PBX pricing and one of the most innovative and functional programs on the market. Our plans are designed so that any type of businessman or trader can enjoy the service with costs according to their activity, budget and requirements.

The best thing is that with the acquisition of our telemarketing software the IVR and the telemarketing survey module are completely free. Customers simply pay their usual monthly fee for the type of service requested and can count on both tools that complement the virtual PBX. At Neotel, we think about the progress of your communications.

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Telemarketing Surveys: The Strategists’ Solution

Today’s entrepreneurs understand the value of business-related metrics. The explosion of social media in the business world has led companies to pay more attention to this type of information. However, network statistics do not cover all the data needed to analyze the impact of products and services. In this sense, telemarketing surveys can be the ideal ally to finalize strategies.

Surveying customers has multiple benefits and it is much easier if it is done through call center software. It is not the same to place two surveyors in a shopping mall than to take advantage of the customer when he/she calls the company. Telemarketing surveys allow to know preferences and perspectives of users quickly and easily.

The telemarketing survey module How does it work?

 

telemarketing surveys

The telemarketing survey system works in a very similar way to ivr. The customer listens to the survey when calling or being called and simply answers by pressing a number on the keypad. This operation usually takes no more than a minute and that is why it is so effective. The company configures in its module the question to be asked and the answer options.

One of the most common surveys is one that invites the customer to rate the service. An answer from 1 to 9 can be assigned on the keypad, giving the customer a good range of options for rating. However, there are better ways to use this automated module to boost business profits.

The automated telephone survey allows you to ask customers almost anything. You can rate products, self-management systems and even ask what kind of plans or services they prefer. Surveys can also be conducted to learn about customer demographics. This is vital because it allows you to understand the profile of the regular user. Knowing the age, gender or residential area is crucial to boost service in a targeted way.

Telemarketing survey and strategy go hand-in-hand

Telemarketing surveys should be targeted according to business needs and perspectives. They allow the entrepreneur to verify whether the direction he is heading in is the right one. User queries are directly related to the next steps to be taken. This is precisely what makes them useful tools for production and sales.

An excellent strategy is to run contests to motivate the customer not to run away from the surveys. The mere possibility of winning a prize motivates people to act with a certain commitment. That way, the entrepreneur is assured that many of the answers he will get are legitimate and sincere.

The best thing about this module is that there is no need to hire a telephone interviewer. The system is an annex of the virtual pbx  and works with the voice of a recorded operator. Companies like Neotel offer innovation and upgrades in this type of add-on. It is inexpensive to obtain and pays good dividends in use.

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Telemarketing Surveys: another way to learn about customer trends

Information is power and this is something that has become very clear in recent years. There is a whole debate generated by the way in which social networks collect data on the preferences of their users. To tell the truth, there are much more honest ways of getting to know customers and one of them is telemarketing surveys.

 

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Knowing what large groups of consumers want can be key to a company’s growth. Regardless of the service or product offered, meeting the customer’s expectations as far as possible is fundamental. It is not only about what is offered, but how it is done and the image the company radiates.

Telemarketing surveys are efficient

In previous decades it could be annoying or boring for many to answer a questionnaire of questions. An example of this is the political telephone surveys of yesteryear that made many people uncomfortable. However, the nature of consumption and communication has changed a lot. Today, people want to participate and in fact giving opinions is an everyday occurrence.

Telemarketing surveys allow the customer to express opinions that can be turned into strategies. Nowadays, there are call center software modules that incorporate the possibility of surveying a large number of users. Companies can use lists of telephone numbers to make inquiries.

Automated telemarketing surveys can ask basically anything. A company can evaluate its products, the quality of service or the level of attention of a call center. But in addition, questions can also be asked to guide campaigns and the creation of new products.

Two ways to conduct surveys

Companies that offer virtual pbx services such as Neotel also offer the telemarketing survey module. This service is quite versatile because it has two options for conducting the survey. The first one is the usual system of launching calls with surveys in an automated way.

The second allows you to conduct surveys after the customer has made a call to the call center. This method is very innovative and effective because we already have the customer’s attention. It is difficult for the person to distrust because the survey is done naturally, through official channels. The best thing is that these do not generate a feeling of discomfort in the user, understanding that they form that continue a conversation that has been initiated by himself.

Everything is automated by operator voice and the module allows any question to be configured openly. The company only configures the question and the answer options. The customer simply listens and answers using the numbers on the keypad of his smartphone or landline phone. In this way, the data is easily quantified and then analyzed through graphs.

It is not necessary to contact a social network and spy on users to know their preferences. With the realization of surveys you can have a lot of information without generating reservations in the users. Undoubtedly, a solution that will be useful in the times to come.

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Telemarketing surveys allow companies to improve

Customer services usually focus on marketing campaigns and support. However, there are alternative communication tools that can be of high value to companies. Telemarketing surveys are precisely one of these.

 

telemarketing surveys

One premise of today’s world is that information is power. That is why communication with users is so fundamental today. Today’s managers and advertisers understand that any interaction can be key to business adaptation and improvement.

Telemarketing surveys: listening to the customer

Effective contacts with the customer always give an idea of what they think about the service. However, operators cannot systematize these opinions and convert them into data. Therefore, many of the users’ impressions cannot be used to make a quality leap in what is offered.

Telemarketing surveys allow customers to be consulted and to obtain this data in order to convert it into statistics. In this way, it is known what the impression of many users is with respect to the company.

The module allows you to program the questions you want to ask the public. Then the system launches calls where people will listen to the question asked and customers will answer by pressing the buttons on the phone. For example, it is possible to ask for the evaluation of a certain service, plan or call center attention.

What are the benefits of telemarketing surveys?

The following is that the system collects all the answers that will later be counted and analyzed. Telemarketing surveys reveal much about the perception of customers, their needs and that is synonymous with opportunities.

It is not only a matter of validating whether the customer is happy with the service. In fact, an entire commercial strategy can be designed based on user opinions. It is feasible to verify which services are more accepted and use the information to generate profits.

At present, knowing what customers want is a priority issue for companies. Social networks are often used, but not all customers make use of them. The opportunities are truly exponential.

Telemarketing surveys are easy to program. Communication companies like Neotel add this module among the services they offer. All this allows the company to generate its own data and get ahead of the competition.

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Telemarketing Surveys: To get the information you need

The objectives for telemarketing surveys are varied whether you want to know the opinion of your customers, measure the level of satisfaction or monitor quality, and having the best tools to carry it out is vital to achieve the objectives set, asking customers how you can improve your services, products and more…

What do Telemarketing Surveys do?

It maintains a fluid feedback with its clients about products or services in order to achieve a self-evaluation and evolve in the market.

With the telephone survey service you will obtain valuable information related to your brand, the competition and the market situation that will help you make more accurate and effective decisions.

How does the Neotel Telemarketing Module work?

Through a simple call made from our virtual pbx, a series of questions are asked and answered using the keys on the phone.

One of the most effective ways used for telemarketing surveys is after finishing a call with one of your agents.

The questions can be about the product, service or treatment received during the call.

Advantages of the telemarketing survey module

The use of this Neotel service that is included in your monthly fee has the following advantages

  • Values the internal work
  • Improves your company’s image
  • It builds customer loyalty

What makes it possible to know these surveys?

 

Information is power, and knowing what and how the customer values the products, services and quality of care will allow the necessary changes through this information received.

In addition to achieving the highly valued objective of customer feedback, these services provide valuable information for commercial prospecting campaigns.

Importance of customer feedback

Feedback is a valuable factor for any company, thanks to the opinion of customers, users or contractors can know how to evolve the business or the platform.

Another important point of the feedback is to direct, focus and evolve services enhancing according to the user’s evaluations.

By creating survey systems, executing customer satisfaction campaigns and requesting possible improvements, you can turn this data into very useful information for your company.

Turn customers into fans

 

virtual pbx

A customer buys once and maybe not more, an admirer will not only buy several times, but it will be his best publicity.

By maintaining a proactive attitude with customers you will build long lasting relationships. Get first-hand feedback on the product, service or treatment received.

Knowing if this person trusts in your company or how they perceive it, will optimize the improvements of the image achieving a greater loyalty.

The opinion of your customers is the key to a safer future.

To know more about the service

 

telemarketing surveys

If you have any questions about our customer survey service, please contact us without obligation. We look forward to your comments. An agent will contact you as soon as possible.

Check the survey information using Neotel’s virtual pbx monitoring that allows you to record, register and listen to all calls entering or leaving the extensions, as well as intervene in any call that is not to your liking.

Neotel

Virtual Premium Call Recorder: Your calls recorded every time

Current call centers require the recording of calls for monitoring, control and education of agents, being fundamental for your company. Remembering that European regulations establish that recordings must have explicit authorization from the customer, Neotel offers within its call center software the option of call recording.

Importance of virtual call recorder

In order to comply with the regulations it is necessary to have the software that includes the integrated call function, allowing to save, play and delete the recordings as appropriate.

Neotel’s Virtual Call Recording is included in the Virtual PBX which allows you to save all incoming or outgoing recordings of your company for up to two months.

 

Automatic Call Recorder (A.C.R.)

Depending on your requirements you can configure the call recordings in your call center software.

The automatic call recorder will help you to have a copy of all conversations without the need of human intervention.

Agents won’t worry about recording calls, and will focus on properly attending to each of their customers or prospects.

Neotel Virtual Premium Call Recorder

One of the functions that we offer you at Neotel is the Premium Call Recorder that allows you to extend the time and storage space of the calls that are made and received in your company.

This additional function of the virtual switchboard allows you to forget about the 2 month limitation. When you activate the service, all the recordings will always be in the cloud where you can access them from any location that has internet.

This Neotel cloud offers you the capacity of 1 Terabyte.

How much is 1 Tb?

 

To understand how much is the capacity of the Neotel cloud we offer you the following comparison:

1 Gb is about 14,000 minutes (which is about 9 days)

1 Tb is about 10,000 days (About 27 years of recording)

signaling virtual pbx

What does the Virtual Premium Call Recorder service include?

The service includes access to the web where you can find your personal recording library with search filters to access the recording you need with access from anywhere in the world.

SERVICE BENEFITS

  • You will have access to all outgoing and incoming calls from your PBX that are stored in the Neotel cloud.
  • Specialized web panel for audio management functions.
  • Save your phone conversations permanently in time.
  • It does not require permanence.
  • Listen to, download or delete all the calls you have recorded, you can do it directly from the website
  • Filter recordings by date, extension or agent
  • Allows you to store your company’s/business’s telephone attention in order to optimize customer service.

 

call statistics virtual pbx

The Virtual Premium Call Recorder is an additional service that you can include in your virtual switchboard where you also have access to