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click to call me back Neotel

Because any entrepreneur must have something called Click to call me back

Having a presence on the Internet is vital for any type of business. However, publishing a website and managing social networks is not enough to achieve commercial success. Meanwhile, buying and selling websites can help to sell, but they charge exorbitant commissions, not to mention the voracious competition. It is at this point that tools such as click to call me back are very helpful.

One of the big problems of many business websites is that they tend to have few means for the customer to establish communication with the companies. Even ecommerce sites can present this inconvenience, forgetting that the customer usually asks a lot of questions before buying. Fortunately, the virtual switchboard also has a solution to improve this.

click to call me back

Click to call me back: bringing you closer to the customer

Click to call me back is a plugin for web pages. It consists of a button that is displayed on the website and that when pressed by the customer, opens a box. In this box, any user can leave their telephone data so that a telephone operator or person in charge of the company can contact them. Companies that incorporate this application have the opportunity to establish a more direct relationship with an Internet user and convert him/her into a customer.

The click to call me back button guarantees a quick communication channel to users who may be interested in a product. Its work responds to the lack of many web page templates that do not offer easy to find and use communication channels. Likewise, this is a solution that allows the user-company conversation, which always increases sales.

Business owners who have the click to call me back plugin usually have an advantage over their competitors. To tell the truth, many companies with websites do not have mechanisms to engage in conversation with customers and their data on the website is often outdated. Even if you have social networks, it is always good to have a direct communication channel on the company’s website.

Some realities of business websites

It is known that 89% of users will buy from competitors if they had a negative experience as Internet users. Some experiences of this type are, for example, the fact of not guaranteeing a good navigation on the site, or not finding means for timely communication. Any element can not only keep you away from a good sale, but also strengthen the competition.

34% of consumers can increase their probabilities of buying by receiving personalized content. In other words, having the ability to communicate and attend to the customer, in a personal way, can improve the amount of sales a business achieves. Precisely, the click to call me back button generates opportunities to contact potential customers, in order to send them personalized information.

It is also known that 44% of online shoppers abandon a website when there is no contact information available. What often happens in many companies is that their phone numbers become outdated after a while and user emails are not always answered. In contrast, with the click to call me back button it is even possible to go in search of a customer who wants more information. Salespeople, new entrepreneurs, professionals and freelancers can benefit a lot from this tool.

How to get the click to call me back?

The click to call me back plugin is an add-on to Neotel’s virtual switchboard software. Those who purchase our service have access to this tool that allows to connect the web page attention with the telephone management. It is worth noting that our service is very economical and, in fact, we have different plans for each type of customer. The best thing is that our program also offers other useful add-ons for customer service and marketing, such as call launchers, CRM, platform for sending bulk SMS, robot call, among many others.

The price of the virtual PBX will depend on the client’s budget and the implements requested. At Neotel, we allow our users to take control of the service they want, building plans based on their specific needs and requests. Even an entrepreneur who is just starting out can obtain and take advantage of our software and its tools. Professionalize your company’s communication and increase sales by networking even more, thanks to our solutions. If you have any questions, feel free to contact us.

call center software

Call center software: the best of marketing at your disposal

Companies and entrepreneurs can spend up to 7000 euros per month in hiring digital marketing agencies. However, call center software is a tool that allows effective business campaigns at a much lower cost. You don’t need to be a marketing genius to get a lot out of this digital tool. Nor do you need to have a room full of operators to get the best results. The virtual PBX is often referred to as a call center system. Although its origin has to do with this type of department, today this is a much more complete, multifunctional tool and offers very advanced modules in the marketing area. Next, you will see how this application can generate a wide impact on the market and help you increase your customer base.

What about digital marketing agencies?

call center software

Hiring a digital marketing agency can be a quick option to achieve some positive indicators in companies. However, this usually has a high cost and many times, agencies do not guarantee a higher flow of sales. Generally, their indicators have to do with the number of followers, «likes» and other metrics of reach, typical of social networks. Of course, this does not mean that hiring digital marketing agencies is in vain. In fact, one of the best kept secrets of some of the best ones is that they hire call center software to improve the reach of their campaigns. This type of company knows the potential of the virtual switchboard to generate valuable information for the company’s business growth. Others, on the other hand, only focus on social networks and websites, which is a mistake at a commercial level. It is known that a large percentage of consumers still rely on phone calls to communicate with their favorite companies. In truth, the right thing to do in marketing is to develop strategies that exploit all avenues of communication. Web sites matter a lot these days, but they are not the only effective marketing avenue. Nothing can be neglected when it comes to sales.

Call center software: How does it increase sales?

We often associate call center software as a tool used only to make calls. To this we must add the fact that telesales does not have the best reputation among consumers. The fact is that the virtual PBX has modules that help us to avoid having to use telesales directly. The following three applications are very efficient marketing complements to this program:

Robot call: The robot call is a module that allows to launch voice calls automatically. No human operator speaks, but simply transmits a short and concise recorded message. This tool has proven to be very useful for many large companies. The best thing is that it is a resource that is not considered invasive for customers.
Click to call me back button: Those who think that call center software is only used for calling are wrong. The click to call me back is a plugin that is placed on the business website. When customers are interested in a product or service, they enter it and leave their phone number for a company manager to call them back. From this point on, web pages stop being static and become sales boosters.
Bulk SMS platform: Sending bulk SMS to customers is probably one of the most effective methods in marketing. In fact, its open rate is over 95%, far exceeding the mere 20% of email marketing. Ironically, telemarketing agencies today prefer to promote email marketing.

These are all modules that facilitate communication with the customer in a non-invasive, effective and empathetic way. Customers will always know that your company is with them and this will enhance the dissemination of offers, new products, discounts and other activities that encourage new sales.

What is the price of the virtual PBX?

The best thing about call center software is that its cost is very economical. If you were asking about the price of the virtual pbx, you should know that an entrepreneur just starting out can get this service at its basic level for about 200 euros with Neotel. Of course, acquiring digital marketing add-ons can raise the amount a bit. However, the add-on is usually not that expensive and its effectiveness at the marketing level is worth it. At Neotel we have three plans and a variety of ways to adjust the budget. In our company we encourage the client to choose only those add-ons that he/she needs. In addition, the basic functionalities of the call center software are also very useful for customer service and digital marketing.

mobile rates

Non-traditional business mobile rates: An option for entrepreneurs

The bidding among telephone companies to attract new customers is increasingly fierce. This represents a great opportunity for users because better plans and offers are always appearing. Of course, this competition is useless if people, and especially companies, do not study their purchase decision well. Choosing the best mobile tariffs can save us a lot of money and make us receive a little more, giving a little less.

It is clear that telecommunications are very important in the business world. Basically, all companies require a telephone operator to be able to guarantee the communication flow. Unfortunately, in many companies and enterprises, this factor is not analyzed as much as it should be.

An obsolete model

 

Mobile Rates

Most companies maintain their internal and external communication system in much the same way. This means setting up an expensive data center, hiring a staff of engineers to maintain it, and agreeing with a telephone firm to guarantee a general service. The companies that offer communication know this reality and have plans to convince entrepreneurs.

Traditional telephone companies in particular have benefited from this commercial formula. Unfortunately, it is difficult to verify exactly whether the amount is fair or cheap, compared to other options. Nor is there an analytical culture around this type of contracting in most companies.

In fact, the first step to reduce operating costs a little is to analyze the different mobile tariffs on the market. Just doing this is a very important step for the finances of any enterprise. To tell the truth, in Europe and Spain there is a wide range of plans adapted to the needs of all customers.

Traditional phone companies are not the only option

Traditional telephone companies seem to be a constant in the thinking of business managers. There is a strange idea that companies with more time and reputation in the market are the best. In truth, experience often has its advantages and it is understandable to play it safe. However, it is much better to take a look at the new business telephony proposals.

However, in the telecommunications area, the premise of «better the devil you know than the good you don’t know» is not always true. It is important to remember that competition in this sector is currently very high. This has motivated countless companies to improve their plans and rates.

One of the big problems of traditional telephone companies is that they tend not to change their business model. Being well known and renowned, they forget a bit about the need to improve their prices and services. They tend not to change because they have a favorable commercial position. On the other hand, many new or non-traditional companies have to make an effort and offer cheaper mobile tariffs in order to grow. This makes them even more attractive.

Study the market rates

The best way to save a little money is to study the mobile tariffs on the market. To do this, you have to pay attention to many variables. Certainly, it will be important to verify how many minutes and data they offer per month and for how much money. However, this analysis involves checking other aspects about the offer of each telephone company.

It is always advisable to compare the cheapest mobile tariffs and weigh up which is the best. However, more than the tariff, there are other aspects to evaluate. For example, reviewing the terms and conditions of the contract is usually fundamental. In this sense, the entrepreneur should emphasize the permanence, which is usually better when it is fixed for fewer months.

Of course, it is also vital to obtain some references regarding the quality of the service. Here it is important to ask questions such as: Does the Internet connection work well? Does the company offer good coverage? Are the calls heard with the right quality? In reality, there are quite inexpensive proposals on the market that offer poor communication.

Tips when choosing mobile tariffs

Entrepreneurs and businessmen should be careful when choosing the cheapest mobile tariffs. Gathering as much information as possible allows you to make the right decisions. Here are some tips when choosing your tariff:

Little permanence: The problem with permanence is that, if you choose a company with bad service, you will not be able to switch to another and you will have to keep paying. Breaking this clause is usually costly, which will turn the matter into a headache. In addition, while this provision lasts, the telephone company can raise prices indiscriminately and the customer can do nothing, as long as the contractual commitment is maintained.
Consultation forums: Sometimes it is very difficult to check the quality of a telephone service without first paying for it and using it. However, understanding that in Spain there is a permanence clause, the best thing to do is to look for as much information as possible. In this sense, it is always feasible to search in Internet forums for opinions of other users about the most profitable companies.
Look for the most innovative ones: There are many telecommunications companies that are oriented differently from the traditional ones. For example, some develop products and services inspired by new technologies such as IP telephony. In fact, this is an excellent solution to reduce costs.

IP telephony: Keeping operating costs as low as possible

Not all telecommunications companies offer only mobile tariffs. In fact, some companies are more oriented towards offering communication solutions to freelancers and companies. This is the case of Neotel, whose main product is telemarketing software and migration to IP telephony. In this case, the service involves offering a cheaper, more modern and functional communications system.

IP telephony is a great option for business communication because communicating over the Internet is cheaper. It also means no longer relying on traditional telephone companies that offer somewhat expensive business plans. The migration to this technology is very simple and does not require many physical installations or high investments.

Any type of company can take advantage of installing a virtual PBX and adapting telephones to work with the Internet. It is much more expensive to buy servers and set up a data center than to pay for software and a few minor items to adapt desk phones to work over broadband. In addition to this, Neotel also offers its mobile tariffs designed for each company’s needs.

Important: choose a tariff that suits your business

The problem when choosing a telephone company is not only what it offers. It is also closely related to what each particular company needs. Business mobile communication plans should always be chosen with this in mind.

By choosing in this perspective, it is possible that some plans that seemed inconvenient may be better than you thought. In the case of large and medium-sized companies, it is very likely that unlimited mobile tariffs will be chosen. This is because the flow of calls and Internet connections is usually demanding in this type of environment. Of course, each phone company has its own prices, benefits and conditions.

As with any tariff, unlimited mobile tariffs should be analyzed on the basis of what has been described so far. Price, quality of service and contractual conditions will have to be evaluated. Similarly, permanence is an issue that should not be overlooked.

Not all companies have the same needs

Just as large companies often opt for unlimited mobile tariffs, smaller companies may choose a less comprehensive plan. For example, a freelancer or a family business will not require an unlimited plan. Similarly, an entrepreneur who is just starting his business activity can start with simple and less expensive plans.

At Neotel we offer three types of mobile tariffs, designed for each type of entrepreneur. The client will choose according to his possibilities, needs and for this, it is important to know the impact of the economic activity performed. Of course, as the business grows, it is always possible to upgrade to a more comprehensive plan.

The advantage of Neotel’s rates is that there is no permanence clause. If the customer does not like the service, he can switch at any time to another operator, without paying anything. In addition, in our three plans the calls are unlimited. In addition, all internal calls between landlines and mobiles are fully covered within each plan.

In addition, you get innovative, high-performance telemarketing software. With this resource, not only will all dedicated telephones for customer service and telemarketing be unified. In fact, this tool also allows you to professionally handle calls made by your customers. The price of the virtual PBX will also depend on the type of plan chosen.