Entradas

The benefits of having a WebRTC line for your company

The magic of the Internet has allowed companies of all kinds to effectively reach their customers, fostering relationships that are more direct than ever. However, it is not the same to generate business communication through a social network as it is to do it professionally with their own equipment. To achieve the latter, businesses need only have access to the technology of the WebRTC line.

webrtc line

The WebRTC line is one of those things that we know very little about, but that we use on a daily basis. In fact, when someone uses a social network with chat included, they are enjoying this technology. Any web page that offers communication devices such as chat rooms, chats, real-time interaction or video calls, operates thanks to this resource. The question is, how can a company use it to its advantage and in a professional manner?

Approaching the WebRTC line

The WebRTC line has made it possible to create or improve most of the social networks that exist today. The best thing is that, just as the most prestigious applications in the world are partially supported by this technology, any company can do the same. To do so, what is needed is a digital environment that allows companies to communicate. Although many do not know it, virtual PBX call center services offer precisely this environment.

In fact, virtual PBXs such as Neotel are programs based on the WebRTC line. Through them, teleoperators or company executives can manage different communication tools supported by a broadband connection. In other words, to be able to use these technological solutions, you only need to have Internet access.

For example, from a virtual IP PBX, calls can be made and received with IP telephony. This is in itself part of the advantages of the WebRTC line, because it is much more economical to make calls based on broadband connection, than under the traditional telephone service. The best part is that this can be achieved from a simple web environment that requires no installations. It is basically like logging into a social network that allows us to communicate professionally and more easily.

What are the benefits of the WebRTC Line for the company?

Basically, the WebRTC Line will allow you to call over the Internet like Facebook or WhatsApp. But in this case, it is done from a professional, company environment. Similarly, this technology allows companies to make video calls and videoconferences, but with formality. This is vital, because it generates confidence in the client.

This also professionalizes the work because communication can be done from a computer. In order to make calls, the virtual call center switchboard includes a numeric keypad, similar to that of a smartphone, but housed in the PC. In this way, not only the way of serving customers is professionalized, but also the way of doing business. It doesn’t matter if you want to sell, serve the user, get paid or whatever.

Having a virtual IP PBX is even advisable for the health of people who have their own business. Answering calls and customer orders on a smartphone all day, generates health problems such as, for example, whiplash. The most advisable would be to perform the attention sitting down and in front of a computer. The key word in this type of services is professionalization, at all levels.

In Neotel we have the best IP Virtual PBX

Neotel is a company with more than 20 years of service in the virtual PBX call center market. Although this may seem like a call center system, the truth is that it is useful and necessary for any business, even if you do not have a department of this type. A family business, an up-and-coming writer, or a salesperson can take advantage of the project and the best thing is that the hiring is always adapted to the budget of each entrepreneur.

At Neotel we have several basic plans and complementary services. These can evolve with the passage of time and the needs of the client. That is to say, if an entrepreneur needs only a basic plan at the beginning, he can start with this one, which is more economical. However, if with the passage of time and the expansion of the business, he/she wants to add more complementary tools, he/she can do so. We adapt to the situation and the real growth of each company.

Having a virtual IP PBX with WebRTC line is something that almost all prestigious companies ensure nowadays. At Neotel we provide you with an easy to use, intuitive program, with no difficult installations and no equipment to buy. The only thing you will need is an Internet connection.

The progressive dialer and its commercial importance

The IP virtual PBX is set to become the center of business communication in the coming years. This is possible because its technological evolution has allowed it to become something much more complex than call center software. In fact, some of its complementary functions will also be the talk of the town and among them is the progressive dialer.

The progressive dialer is an automation feature widely used in certain telemarketing departments. However, it may be necessary to first explain what dialers are and what this particular one is for.

Dialers What are they?

 

progressive dialer

Phone dialers are systems that allow a large number of calls to be made automatically. For this purpose, lists or batches of telephone numbers are used, which are processed by the program. In addition, they analyze the dynamics of a call center.

In fact, the intelligent analysis of call dynamics in a call center is the automated part of the dialer. The first dialers did everything mechanically, which only brought negative results. Today, these programs work with very advanced algorithms.

This is an excellent way to increase productivity in call center or telemarketing campaigns. Launchers make sure that operators answer a call whenever they are not busy. It doesn’t matter if they are outgoing or incoming calls. Their job is to ensure that production at the customer service level does not depend on human beings.

This is how the progressive dialer works

As its name suggests, the progressive dialer launches calls progressively. It is important to understand that its function makes it an unaggressive call launcher. This differentiates it from the predictive dialer, which is designed to improve customer service call center times.

The purpose of the progressive dialer is to dial outbound calls when operators are available. In other words, the system makes the call when it perceives that a telemarketer in the department is free. In this way, it ensures that productivity is maintained, but in a secure manner.

Of course, this telephone dialer is useful for one type of work or one type of department. In fact, each of the phone dialers can be useful depending on how it is used. This is what many call center coordinators and managers do not know, being one of the secrets to offer a better customer service.

Progressive dialer: ideal for small call centers

Those who have a company with a small call center department can use the progressive dialer. In fact, this is an excellent tool to get started in the world of corporate customer service. When you have a room with few operators, the progressive dialer speeds up the work, but in a controllable way.

This is because the dialing will be done progressively, distributing the calls among the operators who are free. Its use is not complicated and allows to control incoming or outgoing calls in a simple way.

For example, a chain of three stores selling household appliances that wants to have a customer service center can use this call center software tool.  Companies that do not have experience with telephone answering can learn how to manage these departments with progressive dialing.

Do you want to do telemarketing? Use the progressive dialer

Those businesses and service companies that want to do telemarketing have in the progressive dialer a great ally. Those who have an outbound calls department or a group of people for these tasks, can obtain great results with its use.

The progressive dialer is one of the most used in outbound departments. The most successful companies that understand the impact of telemarketing use it. One of the mistakes made in telemarketing offices is to let telemarketers make the calls on their own.

Progressive dialer allows you to maintain a good level of outbound call rate by letting the system make the calls. This means a higher number of sales and effective contacts, which is always desirable. In telemarketing it is known that the more calls made, the greater the chance of making a sale.

Improving the work of the outbound operator

Truth be told, telemarketers get tired or can sometimes lose some time. Human productivity is always conditioned by the personal situations the worker faces on a daily basis. This means that if an agent comes to the office tired or with a family problem, he or she is likely to be less productive.

With the progressive dialer, the impulse to make outgoing calls is not left in the hands of the teleoperator. On the contrary, the system is only in charge of launching the calls and he must answer them when the customer answers. Everything is automated and does not depend on human labor.

The productivity of telemarketing campaigns is completely assured with this system. Of course, telemarketing goes beyond making sales. Outbound calls are used to collect payment, to grant offers or bank cards. Basically, these are useful mechanisms for any type of outbound calling campaign.

Other functions of the progressive dialer

The main task of the progressive dialer is to dial calls when the agent is available. But at the same time, this intelligent tool performs other important tasks for managing a business’ outbound calls.

One of the additional functions offered by the dialer is the discarding of phones that are not working. When the system dials disconnected phones, no dial tone or numbers assigned to fax, it discards repeating the call.

This allows the system to concentrate on the telephone numbers that are operational. In case they are busy, switched off or no answer is found, the dialer can always redial. This increases the chances of having even more successful campaigns.

The best thing is that the system learns the right rhythm of operation of calls in the room. This happens because the dialer works with algorithms and analyzes the dynamics of communication. This is an artificial intelligence application.

Three scenarios where the progressive dialer is ideal

Long calls: If the telemarketing department requires long conversation times with customers, this call launcher is ideal. Unlike the predictive dialer, this one is not intended to improve response times.

Offering calls: Many times telemarketing campaigns are not to sell, but to offer something. It could be a discount coupon, a credit card or a contest. In these cases, the progressive dialer works very well because it goes through the list of telephone numbers to achieve the highest number of effective contacts.

Call center or inexperienced operators: When the call center is very new or has inexperienced operators, this system allows to maintain a standard productivity. In fact, its operation still reduces operator downtime, but without reaching a dizzying pace. This also differentiates it from the predictive dialer, which is for call centers with higher call volume.

Of course, a good dialer performs advanced calculations and is easily programmed. It is important that the IP PBX has a simple interface so that entrepreneurs who use it can get the most out of it.

Neotel has a high-performance progressive dialer

The progressive dialer is one of the modules integrated into Neotel’s call center software. Like the rest of the program, it is operated from a simple, easy to program and very functional interface. It is one of the most advanced systems of its kind in the market.

With this digital ally, agents will never be idle, generating good productivity for the company. No matter the objective of the telemarketing campaign, this system will increase the number of contacts and effective business. This, in turn, is fundamental to organize the work within a call center.

It does not matter if it is two telemarketing operators or an entire call center room. The progressive dialer adapts to all types of customers and at Neotel its cost will depend on how many operators are going to implement this system. For example, if the company will only use it with three agents, the contracting party will only pay the additional cost for them.

Cheap and advanced IP Virtual PBX

This and other Neotel modules can be purchased when acquiring the IP virtual PBX, which is the basic program. This will allow business communications to be managed in a professional manner. In this way, entrepreneurs and traders can offer excellent customer service and grow with various telemarketing tasks.

The best thing is that the service is inexpensive, innovative and requires no installation. Neotel is in charge of the entire technical process and the contracting party only needs an Internet connection to use the program. Undoubtedly, the technological solution for the communication of the future.

Private label PBX: set up your own IP telephony business

Neotel offers its IP telephony services to companies of all types. However, our company also gives new entrepreneurs the option to sell and earn money with our services under their own brand. This is precisely what the private label PBX is all about.

Services related to IP telephony are increasingly in demand. The projections of ICT studies reveal that communication tools such as call center software are the future in the business sector. Therefore, this is an excellent opportunity for those who want to have their own business.

What is the white label PBX?

The white label PBX is a business line designed for those entrepreneurs who want to offer IP telephony services. In this case, Neotel offers everything necessary to entrepreneurs who want to invest in this technology to sell it to other companies.

 

Neotel does not ask entrepreneurs to sell the service as under its name. It simply provides the software, servers and all the necessary technological support for the interested parties to sell the service as if it were their own. The entrepreneur can open his company and sell the call center software on his own account.

In this way, the entrepreneurs can offer the service in their locality, or country and make a name for themselves in the technology market. They will generate their own profits, giving Neotel a commission. In the meantime, they will have the technical assistance, the servers and the software, which is ultimately what they will sell. In short, it is about having your own company from a successful and finished product.

What is IP telephony?

Today, anyone can make calls anywhere in the world from an Internet connection. In the same way, companies can base all their internal and external communication on this type of connection. This is made possible by IP telephony.

Business telephones can now work over the Internet. Today, a secretary can receive a call over a broadband connection. This is very positive because it lowers costs.

IP telephony makes telephone billing cheaper and eliminates the need to rely on in-house servers. Today all communications are done over the Internet and all information is stored in the cloud. It is not only about the calls, but also about the systems to manage them and to serve customers.

Why is IP telephony so cost-effective?

In principle, IP telephony is profitable for companies because it is very economical. In the case of companies with customer service departments, the savings are up to 80%. In fact, this technology makes it possible to replace the old virtual PBXs and servers.

However, IP telephony is not only convenient for companies because of its low cost. In addition, this technology is compatible with state-of-the-art software that provides the entrepreneur with very effective and creative tools for customer service and marketing. In short, its implementation means having better functions at a lower price.

IP telephony makes it possible to set up entire customer service departments with very little investment. To use it, you just pay for the service to a company that offers this technology and everything works instantly. Those interested in the white label PBX, what they will do is to set up a company that offers this option to companies.

White label PBX: how to offer IP telephony

IP telephony has multiple business uses and knowing them is important to be able to offer it. The most innovative and powerful companies in the world base all their communication on this technology. In many cases, the telephone line is usually understood as a secondary emergency resource. Below, you will see which are the uses that companies can give to this technology:

Create a customer service center: Many companies use IP telephony to create their call center rooms inexpensively. The best thing is that no installations, maintenance costs or specialized personnel are required.
Internal communications: Although there is a lot of talk about IP telephony for customer service, it is useful to support internal communications. The best thing is that programs with the virtual PBX allow call transfers, muting and other functions used in offices.
Small entrepreneurs: One of the big problems of SMEs are the costs of communication. An excellent way to start customer service when there are not many resources is to hire IP telephony services and programs. The plans are usually adjusted to the budget and needs of each entrepreneur.
Telemarketing and marketing in general: Today’s virtual PBXs have a myriad of modules that facilitate advertising, expanding the reach of companies. The robot call, the telephone dialers and the massive sending of SMS are just some of these effective functionalities to sell.
Remote business work: Today’s call center software is designed to help companies operate remotely. In fact, all that is needed to use IP telephony is the Internet. A salesperson or telemarketer can serve customers without having to be in the office. Workers can be in another part of the world and do their business.

In fact, almost every company could use the IP virtual PBX service. It doesn’t matter what business they are in, whether they sell services or products. That is why the white label PBX represents an excellent opportunity for entrepreneurship.

The opportunity to undertake with a white label IP PBX

Undoubtedly, IP telephony is a business that looks very good in the present and in the future. Since the events that occurred during the COVID 19 pandemic, companies have placed greater value on technological advances in communications.

In addition, according to multiple consultations and surveys, companies are looking favorably on IP telephony. For example, there are currently high expectations regarding video calls and video conferencing. All these products are offered via the PBX in the cloud. This is precisely what entrepreneurs working with white label PBXs are selling.

In recent years, new call center software has been booming. It is expected that the use of this type of service will increase over the next decade. Many companies are replacing the old virtual PBX with this technological solution due to its cost and features.

Turnkey system

The white label PBX is a plan for entrepreneurs who want to sell their own virtual PBX. The system was designed by Neotel, but the entrepreneur will sell it under his own name. This will allow interested parties to become wholesalers of IP voice services. Neotel provides the training, servers and information for the business to operate.

Neotel ensures that the entrepreneur has full control over its virtual PBX platform. This is done through the turnkey system, which will allow you to offer IP telephony services with total independence. This implies having an own VoIP telephony business.

In fact, the entrepreneur can also allow other resellers or companies to do the same. There is no limitation to offer the product and generate own profits. Neotel only charges part of the initial investment to set up the new business.

What does Neotel provide for you to start your business?

Those who want to opt for the white label PBX program for entrepreneurs have full access to the product. Neotel provides the PBX in the cloud for the new business to sell. This software is complete, stable and has very advanced modules.

Neotel also provides the platform for the company to manage its sales. In addition, the entire service is supported on our servers. The new entrepreneur does not even have to invest in expensive installations. Basically, we provide all the infrastructure that supports the product.

In addition, Neotel offers full cooperation and training for the management of the service. Entrepreneurs who purchase the white label PBX will have technical support whenever they wish. Likewise, we perform all the necessary installations.

Neotel offers a correct operation

Neotel has all the necessary infrastructure to ensure a quality product. Our support is a guarantee of success for the company that wants to offer our products on its own. We guarantee connectivity, security, maintenance and technical assistance.

Our services operate uninterruptedly and our data centers have high technology equipment. We also have modern power supply and air conditioning systems, as well as an expert maintenance staff. We have two data centers: one in Madrid and one in Seville.

Interested companies should only sell the virtual IP PBX and the rest of the technological solutions available at Neotel. If you are interested in investing and setting up your own IP telephony business, contact us.

Neotel

Discovering the concept of IP Telephony

We at Neotel have been offering IP telephony services since 2001

IP Telephony is based on Voice over IP which consists in transmitting the voice transformed into data through the Internet.

Simply put: IP Telephony is ‘Internet Telephony’.

Advantages of SIP VoIP Telephony

In Neotel our department. Customer Service will be happy to answer your questions about this technology. Just need to call us, send us an email or fill out the contact form.

IP Telephony works by connecting an ORIGIN point with a DESTINATION point, transmitting the voice over the Internet.

One of the main advantages offered by VoIP Telephony is mobility. If tomorrow we need to move from office, our internal telephone will move with us.

If you still do not work with Neotel’s Virtual Fax, keep reading

The main advantages of this service that Neotel offers to all its customers are: its reduced price and ease of use.

Why should you install a virtual fax in your office and get rid of your traditional fax machine ?:

The Virtual Fax system is 100% mobile. It accompanies you wherever you go.
Via the Neotel virtual pbx, we can get the Virtual Fax service at a very low price.
To work with Virtual Fax you only need an Internet connection and an email account. And nothing more. Yes, it is that simple!

We saved having a physical fax machine in our company.

Having the Virtual Fax tool for our company will be a great help and will facilitate the day to day. And is it not just about getting this?

The Virtual Fax is very easy to use

To know in more detail how Neotel’s Virtual Fax works, we recommend that you contact us through any of the aforementioned ways, as this way our team of professionals will be able to explain more clearly all the functionality and peculiarities of this magnificent tool.

If in your company you are looking to save money and not have to invest now in a fax machine, the Neotel Virtual Fax is without a doubt what you need.

What do I need to start using VoIP services?

Keep in mind that without an Internet connection it will not be possible to use VoIP or VoIP technology. You can also buy one of the terminals that we offer from Neotel and that comply with all the advanced advantages so that your company can take advantage of Voice over IP to the maximum. However if you do not want this you can simply download a computer application (softphone).

If you have doubts about whether your company meets the necessary requirements to use Voice over IP you can call us right now and from here we can verify that this is so.

  • You need to hire a VoIP operator. Neotel is your solution.
  • IP Phone or Softphone.
  • The speed of the connection to the network also influences. Ensures enough bandwidth to ensure that the quality of the calls is the best.

Centralita Virtual IP

Starting to use Voice over IP is easier than you think

Today we hope that this article has been a little clearer what are the requirements to enjoy the VoIP service.

Get to know the launcher Automatcador

By hiring an IP virtual pbx for our company we are getting a number of advantages. With an IP virtual switchboard we can customize the incoming and outgoing calls of our company.

The virtual IP switchboard is more powerful than you still think.

fax virtual

If even in your company you do not have a VoIP virtual switchboard system, you are undoubtedly losing productivity.

telefonía ip

The virtual IP switchboard improves productivity and communications in the company

Use the virtual switchboard to optimize your business.