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Companies gain a lot by contracting 900 lines

Large global corporations have toll-free numbers to receive calls. Although it may seem that this does not make sense, as it is an additional expense, it does have an explanation. In fact, it could be said that you gain much more by contracting 900 lines than you lose, or rather, invest. Historically, many companies see this as an investment, and rightly so. Everything that generates a return or a profit is an investment and that is what having this type of telephone number in a company is all about. Of course, you have to have some secrets in advertising and business communication to take good advantage of this tool that PBXs bring you. Next, we will explain one of the best kept resources of the great entrepreneurs.

What are 900 lines?

Before explaining the advantages of contracting 900 lines, it is important to know what they consist of. A line with this prefix is a special rate telephone, as it is called in Spain. They are also known as intelligent network numbers in other countries. This is because they operate differently from any other telephone number. Any traditional telephone number works by charging the caller for the call. In contrast, the virtual 900 number allows the person receiving the call to be completely responsible for the cost of the call. Many will probably ask themselves, «Why do I want to pay for my customers’ calls if I want them to spend on my products? In reality, having this type of telephone service has several benefits. By all accounts, contracting 900 lines is synonymous with greater business opportunities. That is to say, those companies that have a virtual 900 phone number in their customer service, usually generate more revenue than those that do not. For sure, by allowing users to pay nothing when calling, more advertising, commercial opportunities, data and, of course, new customers are generated.

Contracting 900 Lines allows you to obtain useful information

It is enough to say that free attracts more people to explain why 900 lines are profitable. However, it is much better to explain some ways that entrepreneurs can take advantage of the premium rate phone. One of them is to obtain valuable data from users, and what is more valuable than their telephone number? In order to do this, it is important to rely on two other call center system tools: the IVR and the CRM. The first ensures that the user interacts with a robotic operator and provides some important personal data. The second allows the telephone number from which the call arrives to be seen by the teleoperator and recorded in the interactive database, which is basically the CRM. From here, companies can collect phone numbers with basic user data and promote telemarketing as well as sales. Of course, doing this will also depend on the legislation of each country. For example, in Spain the laws are usually very strict with the use and protection of customer data. In any case, there is always a way to take advantage of caller information and if the call is free, they always call more.

Contracting 900 lines: Good advertising

Another advantage of contracting 900 lines is that they become in themselves a powerful advertising tool. Many companies play with numbers and replace them with letters. To give an illustrative example, an insurance marketing company may request the number 900-SEGUROS or something similar. In reality, using this type of resource is powerful, because of all that it means to have telephone numbers like that. Companies that have a toll-free number, well targeted for marketing, are instant advertisers. It’s powerful to have a number like 900 «BANK», or «CLINIC», because people will remember it very quickly. And when they require this type of service, they will be more likely to call those companies because they remember it. Added to this is the fact that calling there is free, which is another advantage that few people pass up. For all these reasons, contracting 900 lines is more than positive, especially for companies that already report profits. Here at Neotel, we offer this service, also as part of our main product which is the virtual switchboard. Those entrepreneurs who are interested in this type of number, can contact us to ask the price of hiring a 900 line …. Contact us now!

Call center software: the best of marketing at your disposal

Companies and entrepreneurs can spend up to 7000 euros per month in hiring digital marketing agencies. However, call center software is a tool that allows effective business campaigns at a much lower cost. You don’t need to be a marketing genius to get a lot out of this digital tool. Nor do you need to have a room full of operators to get the best results. The virtual PBX is often referred to as a call center system. Although its origin has to do with this type of department, today this is a much more complete, multifunctional tool and offers very advanced modules in the marketing area. Next, you will see how this application can generate a wide impact on the market and help you increase your customer base.

What about digital marketing agencies?

Hiring a digital marketing agency can be a quick option to achieve some positive indicators in companies. However, this usually has a high cost and many times, agencies do not guarantee a higher flow of sales. Generally, their indicators have to do with the number of followers, «likes» and other metrics of reach, typical of social networks. Of course, this does not mean that hiring digital marketing agencies is in vain. In fact, one of the best kept secrets of some of the best ones is that they hire call center software to improve the reach of their campaigns. This type of company knows the potential of the virtual switchboard to generate valuable information for the company’s business growth. Others, on the other hand, only focus on social networks and websites, which is a mistake at a commercial level. It is known that a large percentage of consumers still rely on phone calls to communicate with their favorite companies. In truth, the right thing to do in marketing is to develop strategies that exploit all avenues of communication. Web sites matter a lot these days, but they are not the only effective marketing avenue. Nothing can be neglected when it comes to sales.

Call center software: How does it increase sales?

We often associate call center software as a tool used only to make calls. To this we must add the fact that telesales does not have the best reputation among consumers. The fact is that the virtual PBX has modules that help us to avoid having to use telesales directly. The following three applications are very efficient marketing complements to this program:

Robot call: The robot call is a module that allows to launch voice calls automatically. No human operator speaks, but simply transmits a short and concise recorded message. This tool has proven to be very useful for many large companies. The best thing is that it is a resource that is not considered invasive for customers.
Click to call me back button: Those who think that call center software is only used for calling are wrong. The click to call me back is a plugin that is placed on the business website. When customers are interested in a product or service, they enter it and leave their phone number for a company manager to call them back. From this point on, web pages stop being static and become sales boosters.
Bulk SMS platform: Sending bulk SMS to customers is probably one of the most effective methods in marketing. In fact, its open rate is over 95%, far exceeding the mere 20% of email marketing. Ironically, telemarketing agencies today prefer to promote email marketing.

These are all modules that facilitate communication with the customer in a non-invasive, effective and empathetic way. Customers will always know that your company is with them and this will enhance the dissemination of offers, new products, discounts and other activities that encourage new sales.

What is the price of the virtual PBX?

The best thing about call center software is that its cost is very economical. If you were asking about the price of the virtual pbx, you should know that an entrepreneur just starting out can get this service at its basic level for about 200 euros with Neotel. Of course, acquiring digital marketing add-ons can raise the amount a bit. However, the add-on is usually not that expensive and its effectiveness at the marketing level is worth it. At Neotel we have three plans and a variety of ways to adjust the budget. In our company we encourage the client to choose only those add-ons that he/she needs. In addition, the basic functionalities of the call center software are also very useful for customer service and digital marketing.

What is the mobile PBX and why does it facilitate remote work?

Call center software is no longer just for companies that have a call center. And likewise, they no longer work only within the fixed space of an office or company. Now, employees can have all the features of a communications manager on their own smartphone. For this, what is typically used is the mobile PBX.

Current realities have forced companies to break away from the traditional face-to-face work scheme. In fact, today’s largest companies do not depend on their physical facilities, supervisors and schedules to function. Their workers can perform their work from the comfort of their homes, or even be located in other countries. Of course, doing this is economical, efficient and possible thanks to the mobile PBX.

The online virtual PBX: more than just call center software

Many would think that hiring an online virtual switchboard is only useful for companies that have a call center. To tell the truth, this type of service is rather the improvement of the old call center system for companies. In fact, its functionalities and modes of operation go much further.

What is fundamental in the virtual PBX is precisely its virtuality. First of all, this is a communications manager that only requires an Internet connection to be used. In fact, it stands out for not requiring installations or expenses within the companies that hire it. Added to this, it is virtual because its data is also stored in the cloud service.

Firstly, the online virtual PBX offers companies functions to formally manage their calls. Secondly, it now incorporates much more varied and useful modules, which allow to improve communication beyond the traditional telephone communication. From here, it is much easier to explain what the mobile PBX is.

What is the mobile PBX?

The mobile PBX is a module of the generalized virtual PBX used by today’s companies. It allows you to use the functions of such a system, but on the iPhone. This is due to the fact that the configuration of a computer with a softphone is very different from the software and operation of a cell phone.

In plain words, the mobile PBX is the main program used to manage telephone calls. It is usually used by telephone agents from a computer, with a headset and the softphone that simulates the numeric keypad of a telephone. This is how the teleoperator receives the calls that come in to the business number, can transfer them, mute them, cancel them, etc.

But a cell phone already has a numeric keypad that obeys the device’s own system, as well as an assigned number. In other words, the online virtual switchboard, although it can be opened from a smartphone, cannot work in the same way as on a computer or laptop. If the company wants its employees to answer from cell phones, it installs the mobile PBX and in this way they can work within this software.

What is the purpose of the mobile PBX?

As explained above, the mobile PBX is an application that allows the virtual PBX to work on cell phones. In this way, both the teleoperator and the company can maintain control and management of the communication. Its use allows the following functions:

Smartphone associated to the company number: operators who have the mobile PBX on their devices can receive calls made to the company number. Likewise, they can make telemarketing calls without disclosing their personal phone number.
Call functions: Having the mobile PBX allows to perform from a smartphone all the basic functions that are made from a call center. This would be to transfer, mute, put on hold and cancel the entry of a call. This is important because they are elements that allow formalizing conversations of a commercial nature.
Operator control: For many companies it is essential that their telephone agents have a mobile switchboard. This allows them to log in, register their management, keep call records and participate in statistics.

Why is a mobile PBX necessary?

Many companies allow or need their phone agents to do their jobs from their smartphone. However, doing so can mean many problems. The first of them, is in the line that is going to be used to make or answer business calls. Obviously, the operator’s personal line cannot be used for this type of communication.

In the past, companies used to buy packages of lines from traditional companies. However, maintaining this type of service was quite costly. From the mobile PBX, it is possible to work with more economical costs. The best thing is that by using this module, calls coming in on the company’s number will be forwarded to cell phones.

Another problem with the use of cellular telephony at the enterprise level has to do with management control. The virtual switchboard makes it possible to check the connection time of telephone agents, record calls and provide statistics on customer service or telemarketing. But this software works mainly on computers and laptops.

The mobile PBX becomes a practical way for the employee to use the call center system from his smartphone. In fact, this add-on module can be a great solution for certain companies.

Three scenarios where the mobile PBX is ideal

The mobile PBX is not only a solution but an opportunity. Nowadays, remote work is a trend that is very fashionable due to its multiple advantages. Also, this formula is usually much more economical because the maintenance of an office can be costly. In this sense, this module is ideal in the following scenarios:

International hiring: Many companies prefer to hire personnel in other countries for various reasons. The most common reason is that they find good workers in other places at slightly lower salaries. In many of these cases, the mobile switchboard is ideal for hiring and controlling the work of this type of worker, especially for customer service tasks.
Special situations: Situations such as the COVID 19 pandemic demonstrated that it is sometimes important to be able to work remotely. In such cases, having a mobile switchboard can facilitate the continuation of operations even when away from the office.
Virtual store: Many virtual stores are managed by very small groups of people. In these cases, a basic call center software service and the virtual switchboard module can be contracted. In this way, calls and orders can be handled formally, from a single business number and all from cell phones.

The best thing is that there are many situations in which companies can take advantage of this tool. Of course, everything will depend on the type of activity and also on the function performed by each employee.

How is the mobile PBX installed?

The mobile PBX is purchased when paying for the call center system service. Some companies in the market offer it at an additional cost. In the case of Neotel, we offer this complement free of charge to those customers who purchase our virtual PBX.

To work with the mobile PBX, operators do not need to make any special installation. In other words, no additional software is required, nor is portability. It does not matter if the agents have a telephone line with another company, as this module does not interfere with their usual call service.

To perform basic operations such as transferring calls, canceling or muting, the agent uses short numeric codes that are easy to dial and remember. In this way, the smartphone will work in the same way as the online virtual PBX works on a computer or laptop. Everything is very easy to understand and operate.

Neotel offers the most innovative IP telephony services

Neotel’s mobile PBX comes bundled with the call center software for free and is innovative and functional. Its interface is one of the simplest in the market, being implemented by countless domestic and foreign companies. Our products are of proven quality and are supported by the best technicians in communication and information technology.

Neotel’s online virtual PBX and all its modules work properly and offer companies a range of technological solutions. The aim of our products is to facilitate the interaction between the company and its customers in order to obtain business opportunities.

The mobile PBX is just one of the functionalities that brings versatility, communication and efficiency to business communication. At Neotel we offer the best and cheapest plans, designed so that every entrepreneur can enjoy a service according to their budget and expectations.

Telemarketing surveys: What inquiries should companies make?

Knowing what customers think is more important than many people think. In fact, commercial strategies and the success of the products offered depend on this. This is why it is important to have ways of consulting large groups of users. In this regard, the telemarketing survey module of the virtual PBX seems to be the most effective.

Telephone surveys are one of the most reliable sources of user information. However, much better than calling customers is to place them in the customer service IVR. This option is often perceived as less annoying. This is precisely what the survey modules of the virtual PBX do.

What is the telemarketing survey module like?

Telemarketing survey modules allow you to take advantage of the contact generated by the customer himself, to ask him a question. When the customer contacts the customer service, the survey is placed to know data of commercial interest, or to evaluate the quality of the service. This is much more effective than making inquiries through outbound calls.

In order to operate, the system asks the question by means of a voice-over, similar to what happens with the robot call. After asking the question, the module indicates to the customer the available options to give his answer. Customers use the numeric keypad to choose the most convenient answer.

The response information is stored in the system for analysis by analysts. The process is very convenient and the customer takes no more than a couple of minutes to respond. This is the biggest advantage of this add-on to the virtual PBX.

Where does the telephone survey appear in the call?

There are two forms under which this module usually operates. Firstly, there are the telephone surveys that are made right at the beginning of the call. The survey appears as an element of the IVR, when the customer is going to be routed to the appropriate department.

The second option is to make the inquiry once the telephone agent has already handled the service. In this case, the teleoperator transfers the customer to answer the survey. Subsequently, the user listens to the survey and answers it by marking the numerical options that he/she considers appropriate to his/her opinion or feeling.

Placing telemarketing surveys at the beginning or at the end of the call can have both positive and negative effects. Placing it at the beginning forces customers to generate a response, although they might answer anything because they just want to receive attention.

On the other hand, making the inquiry towards the end implies a risk that the user will hang up. But those who answer the questions might do so voluntarily, so they would make an effort. In any case, everything will depend on the person, the company’s preferences and the type of query.

The company can ask anything

Many companies are satisfied with simply asking about the quality of their customer service. In fact, the telephone survey module can be used to consult anything of interest. By understanding this, the query tool acquires other dimensions and an important utility from a marketing point of view.

In fact, surveys of commercial interest are usually divided into two types: satisfaction surveys and opinion surveys. The former are basically the typical queries that are made to rate the quality of the company’s or the teleoperator’s customer service. However, questions of this type can also be asked for more commercial purposes.

Opinion surveys tend to be a bit more open-ended. In the world of statistical studies, these are usually divided into three types: entry, comparative and follow-up surveys. An example of an entry product might be mentioning the characteristics of a service or product and asking customers if they would like to use it.

Comparative surveys are used to verify which product or service customers like the most. This is what happens when customers are asked which of the existing products they like best. Finally, the follow-up survey allows you to explore how the customer feels about what is being offered. An example of this modality, is when you ask what they would like from a product or service: «would you like a faster data plan, cheaper, or with more minutes?»

It’s all about having a little creativity and knowing what is the specific information you want to know. However, this is a module that has no limits.

Some examples of telephone surveys

All types of surveys can be carried out using the telemarketing survey module. The important thing is to think about how to pose both the question and the options to answer with the numeric keypad. It is feasible to move away from the typical quality of service question and go on to evaluate commercial aspects.

For example, a company might ask about the quality and perception of its products. To do this, it can ask «When you think of our products, what is the rating for our brand?». From here, it is feasible to place at least five options ranging from exceptional to lousy.

The phrasing of the question is vital to get an honest response from users. In fact, you can play with this to verify what the perceptions are. For example, instead of asking about quality, you can ask something like «Would you recommend our service to your acquaintances?».

A key question to ask when following up with customers has to do with shortcomings. It is feasible to ask customers «What aspects of our product would you improve?». If you are a service company, this will let you know what needs to be improved compared to the competition.

Now, a key type of question that few companies dare to ask is about new products. This is very positive because it allows to know preferences and the feasibility of launching a new commercial proposal. In this case the question could be something like «Would you like a product that meets the following characteristics?», mentioning of course the most important ones.

Another quite interesting type of question is the one that invites the user to compare the company’s products. This type of survey is queried as follows: «Which of our products do you like the most?», or «What is your favorite service?». After formulating the question, the options to answer will carry the name of each of the products and services. In this way, it is known which is the purchase intention or which product has greater acceptance.

Telephone surveys as part of the commercial strategy

Many entrepreneurs are unaware of the scope of the telemarketing survey module. To be sure, what is most valued in the marketing field is information on consumer preferences. Social networks provide some data, but it is much better to consult customers directly.

Using the telephone survey module makes it possible to develop efficient business strategies. From this application, it is possible to know what customers need, what they like, what works and create better offers. This applies to companies that market products and also to those that offer services.

A positive aspect of telephone surveys is that they cover consumers of all ages. In fact, one of the problems with social networks is that they do not cover the longest-lived customers. Precisely in this reality lies the need to maintain communications and consultations via telephone.

The use of surveys can lead the entrepreneur to offer a product or service that can generate many sales. One of the great problems of the companies is the development of commercial strategies based on deficient information. It is believed that today’s companies plan with only 8% of their customers’ preferred information.

Neotel offers a state-of-the-art telemarketing survey module

Neotel’s telephone survey module is innovative and above all easy to configure. The system allows you to design several surveys quickly and its navigation is intuitive. You can even activate several surveys at the same time and have all the numbers as options to answer.

The data obtained can be exported from the module to Excel for review by analysts. It is also possible to create graphs from Excel. Everything is configured to provide practical results for the company’s coordinators and decision makers.

Neotel’s module allows to launch surveys automatically and also to perform them after finishing a call with the client. Undoubtedly, this is one of the most interesting modules of our call center system. It does not matter if the company is small or does not have a contact center, each plan is adjusted to the needs and investment of each client.

Click to call me back: Quick attention and sales

The immediacy, speed and quality in business communications will bring a benefit in the positive assessments of their customers, as well as, economic benefits in the short, medium and long term, the attention of your company should be more direct and effective through the use of the click to call me back.

What is the click to call me back button?

It is an application that allows you to contact the user who visits your website, only by entering his number in the next minutes (maximum a few hours) an agent contacts him.

The implementation of this Neotel service is just a click away.

Advantages of Call Me Back

The big advantage is instantaneousness. By simply activating the application, any user who visits your website can request commercial assistance, customer service or consumer service in real time

This application unites real and direct customer service providing a good image, good treatment and outstanding service.

Another great advantage is the ease of implementation, you do not need installation, configuration or any sophisticated program, only needs a click. We highlight the other advantages of the service

Speed and immediacy in communications
Improvement and reinforcement of your company’s image
Optimization of the telephone attention, being more direct
Increased telephone attention with likelihood of increased sales

Click to Call users

With this innovative customer service, any website can include a «click to call» application, making use of its advantages to establish a relationship of trust with the consumer, as well as a high probability of purchasing the services or products.

How to get the module: Call me back?

Neotel offers a program for the development of online customer service, which is special, individual and customizable for each website that wants to incorporate this great application for the sales strategy.

The click to call also generates the call to the final customer from any number of the company that owns the website so that the adaptation to the customer’s needs and the solution of the problem are optimal.

It should be underlined the fact that the installation of this application includes the clauses on data protection of users as well as the security system needed for the user not to receive fraudulent calls.

Why choose Neotel’s Click to Call me Back?

Neotel’s virtual VoIP PBX includes click to call me back that you can configure 100% customizable.

They also offer the following competitive advantages:

Professional installation of the click2call button on your website
Freedom: no permanence contracts
High-quality IP telephony since 2000
Ask for an estimate without any obligation

This click to call me back service is an excellent combination for the call center system to complement each other and improve the customer service experience

Solutions for Call Centers around the world

Neotel’s call center is the most advanced that exists today in the market and includes many features that have beenfician day-to-day work in companies. Some of these main qualities are:

1. Calls via Internet / Web

Whether you use our webrtc lines or if you prefer customers to ask you to call them by integrating the click to call button, now Neotel makes it easier than ever to be able to connect businesses and customers.

2. Add an international or local number

Thanks to Neotel’s global service you can have a local or international number for your company. Whatever you want.

Neotel has the entire call center system with the following qualities:

· Agents always available

With the webrtc line it is possible to make calls over the Internet thanks to the web browser. With the computer’s microphone and camera it is possible thanks to webrtc technology to talk and see each other just like with a normal telephone conversation, only better. A traditional phone would not allow us for example video call option. With webrtc lines this is possible.

And much more.

· Advanced software for easy configuration

Neotel will offer you a login with your username and password so that you can access our entire system from a web page.

· Global Accessibility

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

The cost of poor customer service and how to solve it

If you are still using an old call center system in your company, change it. Now you have the opportunity with Neotel and its call center software to give that last impulse that the company and the customer service of it needs.

Here we show below 4 problems to avoid in a call center. And how to solve them.

Problem 1: your campaigns are wasted

Providing bad customer service includes the risk of customer losses. If the attention received by customers is not adequate, our customers will not want to continue with us. And therefore our campaigns will be wasted. What can you do about it: Does your company have objectives to encourage its staff? Are your call center operators up-to-date? Do you already work with the best call center tool in the market? If you have answered affirmatively to any of these questions then it would be time to review your strategy.

Problem 2: a lot of time is lost

Does it take a long time to respond to calls or complaints from your customers? If yes, maybe the problem is in the type of call center software that you use in your company. By not working with updated software we are at risk of not working in the most productive way possible. What you can do about it: Search for call launchers that automate tasks so that your agents do not have to make the calls themselves.

Problem 3: you get bad reviews

Bad reviews can also affect your business very negatively. In addition, bad reviews not only result in that particular client is not going to return, but their bad criticism could be seen by more potential customers who also would stop winning. What can be done about it: To identify our failures and errors is fundamental for when it comes to fixing our image. Bad criticism can also be learned. When they give us bad reviews, the smart thing is to know how to take advantage of them to solve them and improve our business. The worst thing that can be done is not knowing how to take advantage of bad reviews.

Problem 4: you lose customers

Clients who have a bad experience with their company will never use their services again. Having more options, when a client has a bad experience with a company, he will simply look for other alternatives but will not continue using it.

What you can do about it: Investing in the best call center software solution for your company is the fastest way to ensure a good user experience for our customers when they communicate with our company.