Today’s businesses must have call centers to keep in touch with consumers. It is also important to have a group of telemarketers who make outgoing calls. The latter is useful for telemarketing, but also for dealing with certain commercial activity and collection tasks. Companies that are just starting their call center will find a great ally in the progressive dialer.
Companies that offer services usually need this type of department even more. It should be noted that, in principle, a large call center room is not necessary. By hiring a virtual switchboard, a very efficient and integrated service can be generated.
Progressive scoreboard: What is it about?
Businesses that work with outbound call departments understand that maintaining a high contact flow is important. The higher the call volume, the higher the chances of achieving the stated objectives. This is a maxim of this type of call center. Unfortunately, leaving the action of calling up to human beings is often a problem to maintain high productivity in this type of campaign.
To avoid this, call launchers, automated systems that perform the task of calling intelligently, were created. By incorporating them, the human operator is simply in charge of talking to the customers, in case they answer the business call. Precisely, the progressive dialer is a launcher characterized by the progressive dialing of calls.
It should be noted that this type of dialer is ideal for small companies or those with a small call volume. By having not so large contact lists or small campaigns, progressive dialers allow you to get the job done with the necessary efficiency. Undoubtedly, this is the best way to start building call center departments.
There are several types of dialing in a call center
The progressive dialer is just one of the types of call center dialing that exist. For example, call centers of large companies usually use the predictive dialer. This has a much more complex system that allows to predict when an operator is free to answer a call launched from the company itself. Its job is to make the outbound department more efficient every day.
Predictive campaigns work best when the volume of work is large. Typically, this type of campaign is broad and has much more ambitious goals. For example, a bank or an insurance agency is likely to use this type of marker and not the progressive one. In fact, a progressive call center dialer would not be able to adequately handle the volume of a large company, which needs to make many calls per day.
The progressive and predictive dialer must therefore be geared for different types of companies. Otherwise, it is very likely that the dialer will not be able to increase productivity in outbound calls, but quite the opposite. Therefore, it is important to know a little about these tools that are part of the virtual PBX service.
Call center call software: a solution for entrepreneurs
The virtual switchboard service is not only for companies that have a fully constituted call center. In fact, any type of company, regardless of its size, can take advantage of the benefits of this program. A small family business, with two people in charge of attending to customers could use some of the functions of this software and boost its business.
The virtual switchboard is known as call center software. However, you do not need to have such a department to use it. Tools such as the progressive dialer make it an attractive bet for telemarketing. But, just as this module exists, this type of programs also include others of great utility to increase the visualization of any type of enterprise. Call launchers are just a taste of all the qualities of this application.
At Neotel we have the best virtual switchboard service on the market. Our software is advanced, easy to use, innovative and incorporates luxury add-ons. In addition, we offer plans so that any entrepreneur can count on this useful tool. We have 20 years of experience in this business, which makes our program a safe bet… Contact us!