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How to increase the ROI of your call center with an automatic dialer?

Are you wondering how to hire the most suitable automatic dialer for your business? From Neotel we are happy to answer all your questions. All you need to do is contact us now and before you know it you will be working with the automatic dialer. Neotel’s dialer is the intelligent dialer that knows the best time to contact a customer.

Know when to call

Predictive dialers maximize agent productivity because they use algorithms to define the dialing rate based on the customer’s profile and past interaction history. The dialer is able to adjust its own configuration based on aspects such as the time of completion of each call, the average handling, the number of calls connected per hour, the number of agents available in the queue to receive calls, and so on.

Improved conversation rate

Agent talk time increases which translates into better customer engagement.

With intelligent capabilities like answering machine detection the dialer detects if the number is being answered by a machine, disconnected or busy, and therefore the agent does not have to wait for a person to answer. The dialer will automatically dial the next number.

 

Higher call connection rate

 

call center software

The automatic dialer will change the way you do business while making life easier for your agents. Predict, analyze and innovate based on changing requirements to deliver high call volumes consistently. This software analyzes the availability of agents and routes the call to them according to the predefined algorithm.

marcador predictivo

How many numbers do you dial daily? And how many of them connect? The Neotel dialer is the best tool that exists for companies that work with interaction with customers.

4 Ways Dialer Can Improve Your Contact Strategies

The benefits that companies can take advantage of by using an automatic dialer are really many. Below we want to inform you about 4 ways in which the automatic scoreboard improves your contact strategies.

Companies must ensure that the dialer they have chosen not only gives them the best call rates, but also allows them to generate reports from their own software and has an easy-to-use interface. After all, data analysis is what will allow you to improve and correct your mistakes. The call center supervisors must determine the result of each call, the number of calls, the average time of calls and how the Agents perform.

dialer automarcador

The automatic dialer will be in constant learning mode and using algorithms will learn about the entire flow of calls, so as to be able to analyze and predict on them. By using an automatic call dialer what we are looking for is to optimize the productivity of the agents in the campaign.

4 ways in which the automatic dialer manages to improve your contact strategies:

Strategy based on predictive analytics

In this way contact centers not only connect better with their customers but also achieve a significant reduction in annoying calls to important customers.

Ease of operations

An automatic dialer not only optimizes the way calls are made, but also provides a series of reports so that the call center administrator is always aware of the real situation of the call center and its agents. When we talk about a software with the ability to analyze and generate this type of reports and data, users demand a simple interface to use.

Maximizes customer connections

A proactive marker should help reduce costs in the company’s telecommunications and have a direct impact on sales to increase them. The smarter the algorithm, the more connections and the more potential sales. The intelligent dial-up solution ensures that your agents reach the highest number of potential customers on the list without wasting time on their work hours.

Optimize agent productivity

The automatic dialer assures the agent that he is going to be talking to a potential client, and not the one that is going to be manually dialing a contact number from an endless list. When agents are already talking with real potential clients, agents have less excuses not to improve their numbers, unlike what would happen if we put them to dial phone numbers.