Service companies must focus efforts and resources on communication with their customers. Whether the company is large or small, new or experienced, the call center is simply necessary. Both the call center and the outbound department will be indispensable. In the case of the latter, the best way to increase telemarketer productivity is through predictive dialer.
Service companies need to make outbound calls en masse for multiple reasons. One might think that telemarketing is their only reason. However, most of these companies have many other jobs that involve calling their customers in order to be developed. With this in mind, it is essential to look for ways to improve productivity and the predictive dialer is probably the most efficient of them all.
What is the predictive dialer?
In the most efficient outbound call departments, progressive call launchers are often used. These are systems that perform the dialing automatically, so that productivity does not depend on telemarketers. This type of dialer is known as a predictive dialer.
The predictive dialer owes its name to the predictive operation that characterizes its system. Dialing is performed when the application senses that an operator should be available to attend a customer. Better yet, this dialer acts in such a way that it seeks to increase productivity within the department, i.e., more calls are launched and answered by the operators on the floor.
The predictive dialer is ideal for service companies because they tend to have a considerable call volume. The larger a company’s phone lists are, the more necessary the implementation of these predictive campaigns will be. In the case of very small departments, a call center progressive dialer can be implemented.
What is the progressive dialer?
The progressive dialer is another type of dialer in a call center. Basically, there are different types of dialers and this one behaves a little differently from the predictive one. Instead of predicting when the operators will be free to attend the customer, it launches the calls progressively, every so often.
The progressive dialer is a type of call launcher that works very well for departments with a low volume of work. For example, a very new service company can use this system to offer its services via telephone call. It is also useful to have this application when the company is dedicated to very exclusive services, with a really small client list.
The important thing to know is that the most important types of dialing in a call center are predictive and progressive. These systems facilitate the work of outbound departments enormously. In general, human operators get tired and even more so when obtaining a sale is difficult. In these cases, the best thing to do is to have a machine launch the calls, and that is what dialers do.
Telemarketing software: business communication for growth
The progressive and predictive dialer are modules found in some telemarketing software today. In the case of Neotel’s software, this is an add-on that can be added to the basic functionality of the virtual PBX. Many of our customers with outbound calling departments implement these systems to make their campaigns much more efficient, no matter what they are. Call launchers are used to increase the volume of business calls in order to:
Improve telemarketing campaigns.
Perform collection tasks.
Deliver products, services and offers to customers.
Direct telephone surveys.
Any other type of outbound calling campaign
Of course, the predictive dialer is just one of the additional modules of our virtual switchboard service. This type of software, oriented to customer service and marketing, has many useful tools for any type of company. It is worth mentioning that our software is one of the most innovative and advanced in the market. At Neotel, we have 20 years of experience in the field of business communication.
At Neotel we have the best plans for you to enjoy the advantages of the virtual PBX service. You do not need a large investment to have such useful tools as call launchers. If you are interested in this technological solution, you can contact us.