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Call Recorder: A necessity for today’s businesses

Telephone sales make up a significant percentage of today’s commerce. As such, it is important for both merchants and service companies to be able to document the negotiations that take place over the phone. In fact, recording calls is often the best way to cover yourself legally. For this, the most suitable and professional technological solution is undoubtedly the call recorder. Until recently, small business owners could use recording apps from the Play Store. However, Google has declared war on this type of application to protect the privacy of users. The good news is that the virtual PBX implements a recorder that works automatically and keeps all records in the cloud.

Call Recorder: How does it work?

premium virtual call recorder

Today’s companies work with online virtual PBX software. These allow to unify communication, control it and support it entirely over the Internet, which is much cheaper than working with traditional telephone companies. The truth is that programs such as Neotel’s incorporate other very useful complements such as the call recorder. This implement is part of the software that controls the entire customer service system of a company. By having it available, all incoming and outgoing calls to the company will be recorded and saved in a specialized storage space for this purpose. The other part of this program add-on is a section in which the entrepreneur can review each call received, if needed. The call recorder is an implement that is used very frequently in call center departments. In general, this module is usually used to verify if a teleoperator is doing his job well. Likewise, its recordings are often used to solve a problem reported by the consumer of a company. The important thing for any merchant is that this technological implement allows to keep record of all calls involving a commercial transaction.

Some key aspects when using a call recorder

There are some call recording software that come separately from the virtual PBX. However, these tend to be expensive and involve somewhat complicated installations. It is much better to have this implement associated to the contact center software or virtual PBX. In this way, the company offering the service simply activates it and automatically all conversations are recorded. Something important to take into account are the legislations that protect the data and the consumer. These are very different in each country, so each entrepreneur must be aware of their own regulations. For example, in Spain, customer calls can only be recorded with the consent of each customer. To do this, a message is used to announce to each person that the call is being recorded. Similarly, data laws indicate how the recordings must be stored. Another important aspect to consider has to do with the storage offered by each company. In fact, each call recording and storage service is completely different from one another. This is a fact that companies should verify before contracting a virtual PBX service with call recording.

Neotel: Call recorder service in high demand

At Neotel we offer a call recorder to all those who purchase the virtual PBX service. In principle, we have basic coverage, with recordings kept for up to two months in the cloud. This is usually sufficient for SMEs and up-and-coming businesses, fulfilling the function of keeping a record that covers the company’s back, from a legal perspective. The businesses and small stores that work with our software have done very well. On the other hand, we also offer the premium virtual call recorder for larger and more demanding companies. This offers greater storage capacity and records that are kept longer. In fact, customers who access this special service have up to 1 terabyte for call recording, which can be stored for up to two years. This is ideal for companies in charge of selling services and the service only involves a small additional charge. At Neotel we have the most stable contact center software and one of the most widely used in the European business sector. In addition, we have more than 20 years of experience in business communication technology, with the best add-ons and a luxury technical service. Contact us and have the best tools to serve your customers, sell and take your business to the next level.

What is the mobile PBX and why does it facilitate remote work?

Call center software is no longer just for companies that have a call center. And likewise, they no longer work only within the fixed space of an office or company. Now, employees can have all the features of a communications manager on their own smartphone. For this, what is typically used is the mobile PBX.

Current realities have forced companies to break away from the traditional face-to-face work scheme. In fact, today’s largest companies do not depend on their physical facilities, supervisors and schedules to function. Their workers can perform their work from the comfort of their homes, or even be located in other countries. Of course, doing this is economical, efficient and possible thanks to the mobile PBX.

The online virtual PBX: more than just call center software

mobile pbx

Many would think that hiring an online virtual switchboard is only useful for companies that have a call center. To tell the truth, this type of service is rather the improvement of the old call center system for companies. In fact, its functionalities and modes of operation go much further.

What is fundamental in the virtual PBX is precisely its virtuality. First of all, this is a communications manager that only requires an Internet connection to be used. In fact, it stands out for not requiring installations or expenses within the companies that hire it. Added to this, it is virtual because its data is also stored in the cloud service.

Firstly, the online virtual PBX offers companies functions to formally manage their calls. Secondly, it now incorporates much more varied and useful modules, which allow to improve communication beyond the traditional telephone communication. From here, it is much easier to explain what the mobile PBX is.

What is the mobile PBX?

The mobile PBX is a module of the generalized virtual PBX used by today’s companies. It allows you to use the functions of such a system, but on the iPhone. This is due to the fact that the configuration of a computer with a softphone is very different from the software and operation of a cell phone.

In plain words, the mobile PBX is the main program used to manage telephone calls. It is usually used by telephone agents from a computer, with a headset and the softphone that simulates the numeric keypad of a telephone. This is how the teleoperator receives the calls that come in to the business number, can transfer them, mute them, cancel them, etc.

But a cell phone already has a numeric keypad that obeys the device’s own system, as well as an assigned number. In other words, the online virtual switchboard, although it can be opened from a smartphone, cannot work in the same way as on a computer or laptop. If the company wants its employees to answer from cell phones, it installs the mobile PBX and in this way they can work within this software.

What is the purpose of the mobile PBX?

As explained above, the mobile PBX is an application that allows the virtual PBX to work on cell phones. In this way, both the teleoperator and the company can maintain control and management of the communication. Its use allows the following functions:

Smartphone associated to the company number: operators who have the mobile PBX on their devices can receive calls made to the company number. Likewise, they can make telemarketing calls without disclosing their personal phone number.
Call functions: Having the mobile PBX allows to perform from a smartphone all the basic functions that are made from a call center. This would be to transfer, mute, put on hold and cancel the entry of a call. This is important because they are elements that allow formalizing conversations of a commercial nature.
Operator control: For many companies it is essential that their telephone agents have a mobile switchboard. This allows them to log in, register their management, keep call records and participate in statistics.

Why is a mobile PBX necessary?

Many companies allow or need their phone agents to do their jobs from their smartphone. However, doing so can mean many problems. The first of them, is in the line that is going to be used to make or answer business calls. Obviously, the operator’s personal line cannot be used for this type of communication.

In the past, companies used to buy packages of lines from traditional companies. However, maintaining this type of service was quite costly. From the mobile PBX, it is possible to work with more economical costs. The best thing is that by using this module, calls coming in on the company’s number will be forwarded to cell phones.

Another problem with the use of cellular telephony at the enterprise level has to do with management control. The virtual switchboard makes it possible to check the connection time of telephone agents, record calls and provide statistics on customer service or telemarketing. But this software works mainly on computers and laptops.

The mobile PBX becomes a practical way for the employee to use the call center system from his smartphone. In fact, this add-on module can be a great solution for certain companies.

Three scenarios where the mobile PBX is ideal

The mobile PBX is not only a solution but an opportunity. Nowadays, remote work is a trend that is very fashionable due to its multiple advantages. Also, this formula is usually much more economical because the maintenance of an office can be costly. In this sense, this module is ideal in the following scenarios:

International hiring: Many companies prefer to hire personnel in other countries for various reasons. The most common reason is that they find good workers in other places at slightly lower salaries. In many of these cases, the mobile switchboard is ideal for hiring and controlling the work of this type of worker, especially for customer service tasks.
Special situations: Situations such as the COVID 19 pandemic demonstrated that it is sometimes important to be able to work remotely. In such cases, having a mobile switchboard can facilitate the continuation of operations even when away from the office.
Virtual store: Many virtual stores are managed by very small groups of people. In these cases, a basic call center software service and the virtual switchboard module can be contracted. In this way, calls and orders can be handled formally, from a single business number and all from cell phones.

The best thing is that there are many situations in which companies can take advantage of this tool. Of course, everything will depend on the type of activity and also on the function performed by each employee.

How is the mobile PBX installed?

The mobile PBX is purchased when paying for the call center system service. Some companies in the market offer it at an additional cost. In the case of Neotel, we offer this complement free of charge to those customers who purchase our virtual PBX.

To work with the mobile PBX, operators do not need to make any special installation. In other words, no additional software is required, nor is portability. It does not matter if the agents have a telephone line with another company, as this module does not interfere with their usual call service.

To perform basic operations such as transferring calls, canceling or muting, the agent uses short numeric codes that are easy to dial and remember. In this way, the smartphone will work in the same way as the online virtual PBX works on a computer or laptop. Everything is very easy to understand and operate.

Neotel offers the most innovative IP telephony services

Neotel’s mobile PBX comes bundled with the call center software for free and is innovative and functional. Its interface is one of the simplest in the market, being implemented by countless domestic and foreign companies. Our products are of proven quality and are supported by the best technicians in communication and information technology.

Neotel’s online virtual PBX and all its modules work properly and offer companies a range of technological solutions. The aim of our products is to facilitate the interaction between the company and its customers in order to obtain business opportunities.

The mobile PBX is just one of the functionalities that brings versatility, communication and efficiency to business communication. At Neotel we offer the best and cheapest plans, designed so that every entrepreneur can enjoy a service according to their budget and expectations.