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Inbound call statistics give you clues about your business

Hiring a virtual PBX has several positive aspects unknown to the average entrepreneur. One of them is the ability to know how the telephone communication of customers who make contact with your company or business occurs. To tell the truth, this is valuable information that could define business growth and like any source of data, it is usually quite usable. For those who are already wondering how to obtain it, the answer is simple: Incoming call statistics.

The virtual PBX is a software that allows you to professionalize communication, migrate to IP telephony and control all incoming and outgoing calls, among other tasks. Part of this control is possible thanks to the fact that this program can know how each contact occurs, save the information and process it so that any businessman or manager can use it.

incoming call statistics

Incoming call statistics: Know how the communication occurs

Most people associate the virtual PBX only with the call center. Certainly, this is its origin, but today, this is a program that can be used for any business. And as any business activity involves a communication flow, it can be quantified to address it more comprehensively and strategically. This is precisely what is known as inbound call statistics.

Inbound call statistics chart everything that happens in a company’s daily communication. For example, this module of the virtual PBX allows you to know how many calls enter the company’s telephone, regardless of whether it is a single call or several devices. This makes it possible to know how many people are calling and at what times. This is not only useful for companies with call centers, but also for small companies with one or a few managers.

Inbound call statistics also let you know how many calls are missed, put on hold or hung up. All this data sounds very technical, but it is incredibly useful. It is enough to analyze the numbers a little to generate better solutions, increase attention and seek a greater flow of sales from these actions. We must remember that communication is key to generate business opportunities and, therefore, we must think about it.

How can I use incoming call statistics to my advantage?

There are many examples of how inbound call statistics can be used to improve a business. For example, if the data suggests that more people are calling at a certain time, the right thing to do is for the entrepreneur to focus on answering calls during those time slots. In fact, being more available when there is a greater flow of customers is a strategy that works both in a call center and in a physical store, so it is functional for any type of enterprise.

Another advantage of inbound call statistics is that it records and presents data on the performance of individual telemarketers. Suppose a company has three people in charge of handling customer orders. With the virtual PBX, a business owner can know for sure if these people are doing their job properly… Are they hanging up? Are they not answering? All of this is verifiable.

Telephone statistics can also be used to find out if digital marketing strategies are working. When an entrepreneur manages an official website and social networks of the business, he does it with the objective that these generate more calls and closed business. Precisely, inbound call data can give an idea about whether advertising strategies are generating more leads, or if, on the contrary, they are not well targeted.

At Neotel we have the best virtual PBX for SMEs.

The idea that business communication software is only for large companies with call centers is a thing of the past. At Neotel we have a virtual PBX for SMEs, because we know that even the newest and smallest companies can take advantage of this technology. This program not only allows you to control communications and, in fact, it is a very powerful tool for marketing and organization of commercial activities.

In addition to inbound call statistics, the call recorder is another element for customer service control. However, our innovative software has other useful tools, such as the dialer, the platform for sending bulk SMS, the CRM, the IVR and many other solutions. At Neotel we help you build your company with the prestige, reliability and technology needed to make the leap in quality from the beginning.

physical server VS virtual server

Data Center Products: Startups work with the VPS

One of the current concerns of every entrepreneur is data storage. All companies need to back up if they have a website, a digital store or if they manage database systems. Fortunately, nowadays storing information is much easier, cheaper and more practical thanks to virtual servers. Beyond this, every entrepreneur should know a little about data center products.

Data center products are all those equipments that involve different modalities for data storage. In fact, there are several ways of storage and an endless number of brands and equipment to do it. Knowing a little about this will be vital to make good decisions when covering this business need.

Physical or virtual server: Buy or rent?

It is almost always discussed whether it is better to have a physical server and a virtual one. The question in these terms can be a headache for many entrepreneurs, especially if you do not know anything about technology. To tell the truth, the debate is much simpler than it seems. The difference between physical and virtual servers is between owning or renting them.

Data Center Products

In other words, a physical server implies the purchase of storage equipment by the entrepreneur who is going to use it. On the other hand, virtual servers are those that work from Internet connections. Therefore, these are only data center products that are rented, basically a service for which you pay.

So, when we consider the issue of «physical vs. virtual server», what we are really studying is whether it is more convenient to buy the servers or sell them. In other words, it is a question of understanding whether it is better to build a data center in the office, or to hire data center services in Spain, or in any other country. Of course, even if you put it this way, it is not an easy issue to address without prior knowledge.

Why does almost any entrepreneur need servers?

Servers are basically computers that are used to store the digital information we have. For example, having a business website involves supporting the structure and content, including photos, comments, traffic, etc. Precisely, everything that is a website is about digital information that must be stored somewhere and that is the server.

The same goes for those companies that work with databases or systems of any kind. Everything that is stored in these systems must be stored in a digital space. Similarly, a call center with IP PBX or any communication system, stores calls and other digital information. For all this, you must have servers.

Most businesses today need hosting to function. And, to tell the truth, the best performing businesses and enterprises collect data. In the beginning, you may not notice the need for back up, hosting or communication systems. But with the passage of time and the arrival of customers, it is inevitable to think about these things.

The difficulty of having a physical server

It seems almost logical to say that having a physical server is the best solution for any company. The reality is that, in principle, having this type of storage is very expensive. Starting with the fact that the investment is not limited to the already substantial purchase of equipment. In fact, building a data center involves installations, remodeling, cooling equipment, etc.

If you are wondering what a data center is and what it is for, it is the technological and physical environment that physical servers must have in order to function. As explained above, it is costly, requires investment, overhaul, maintenance, juncture management and the like. The latter involves the hiring of computer experts, which implies the payment of salaries.

The acquisition and operation of physical servers is synonymous with spending a lot of money to obtain a system whose operation depends on the company. To tell the truth, not all entrepreneurs can afford this type of expense. That is why the virtual server has become a solution for most developing businesses.

Virtual Data Center products: an alternative

Since its inception, virtual storage was a solution to the complicated and expensive of having physical servers. From the VPS, websites and businesses were able to multiply from moderate or low investments. Some of the advantages of the virtual server are the following:

It is cheap: Anyone can get digital hosting at very low cost. In fact, there is a great diversity of plans and proposals when renting this type of services. In general, the companies that offer it have different prices adapted to the availability of each entrepreneur.
It is efficient and functional: It has always been said that cheap is expensive. However, the virtual server, even if it is cheaper than the physical one, is just as functional. Of course, the better the performance, the higher the cost of its hiring. But quality is also guaranteed with this technology.
No maintenance required: The best thing about hiring virtual data center products is that the maintenance and security tasks are carried out by the company providing the service. Thus, the contracting entrepreneur can forget about this responsibility and simply report any inconvenience.
It has exclusive services: Those companies that want a quality and exclusive virtual storage service can have it. In fact, there is a dedicated server for those large companies that wish to have a dedicated equipment just for them. Of course, this is more expensive, but it delivers great quality and security.

Data Center products can deliver as much quality, security and stability as a private server. Of course, everything will depend on the company with which the service is purchased and also, the contracted plan.

Large companies can count on the dedicated server

It is a myth that virtual servers do not meet the high requirements of medium or large companies. In fact, with this type of contracting in mind, the dedicated server service was devised. This type of virtual storage consists of providing the contracting client with his own computer.

Of course, this is much more secure and efficient than hard disk partitioning, a technique widely used for storage. The idea is to make available a good amount of resources from the Madrid data center and direct them to a single company. In these cases, efforts are usually redoubled and security is handled very carefully, because this type of client usually handles a lot of customer data, which is sensitive.

At Neotel we have several plans, services and Data Center products. The objective is to be able to guarantee storage to any type of company, small, medium or large. Of course, this is not the only advantage of hiring our services.

Neotel has the best data center in Spain

The best data centers are located in Spain. Precisely, Neotel is one of the companies with more experience in communication solutions for companies in the Spanish territory and also in Europe. As well as mastering the IP PBX or virtual PBX software, we also have years of experience working with virtual servers. Hiring us has the following advantages:

Zero repair costs: Working with Neotel means not having to pay extra costs for repairs or special situations. The whole system is managed by our experts, with no overcharges of any kind.
The best experts: At Neotel we hire high-level experts, with 24-hour surveillance of the Madrid data center. Likewise, our clients can count on a completely free customer service, ready to solve any inconvenience.
The best data center Madrid and Seville: Neotel has two of the best data centers in Spain. Our facilities have state-of-the-art technology, security protocols and everything necessary to maintain stability, security and speed in storage.
Deluxe Virtual PBX: Those customers who want to have an advanced IP PBX communication system, can also hire it with us. At Neotel, we have everything a company needs to innovate in communication and at good prices. In addition, we have the best marketing and customer service modules, such as the dialer or the platform for sending bulk SMS.

Undoubtedly, an extra advantage of contracting Neotel’s data center products is that we also have other services. Almost no company dedicated to the virtual server business can offer the virtual switchboard or other communication tools. On the contrary, we provide our customers with various technological solutions, trying to meet their needs in this area.