Entradas

Two ways to adapt your office to IP telephony

The virtual PBX makes it possible to manage all business communication and make it cheaper. This system is very easy to use and all that is required to use it are devices with an Internet connection. However, for this technology to permeate an entire office it is important to make a small investment in equipment. To be more specific, some Yealink terminals or a device called Grandstream Gateway are commonly used.

These seem like complex names, but you will learn more about this type of equipment right here. Actually, one of the challenges that all companies have when migrating to IP telephony is the fact of not mastering it. Fortunately, this is a very noble and easy to implement technology. Below, you will learn the two ways that entrepreneurs have to adapt an office, or an entire company, to this efficient communication solution… Keep reading!

Why is IP telephony necessary?

The adoption of IP telephony basically involves supporting business communications over broadband Internet. Nowadays, it is very easy to understand this concept because many of the apps we use allow us to converse with third parties through this type of connection. Chats, video calls, voice memos and the rest of the communication we do every day on smartphones happen thanks to this technology.

In the case of an office, what is guaranteed is that all telephone equipment works with IP telephony. Right now, this is seen as a necessity in business and commercial environments. Upgrading to this technology allows you to stop relying on traditional telephone companies, which tend to charge very expensive contracts. In fact, making calls over the Internet allows the cost to be reduced considerably.

Another positive aspect of IP telephony software is that it allows you to control all communication. In the past, call center departments used physical PBXs to coordinate and manage everything their tele-operators did. Now, a company’s managers can do this with all the telephones in their facilities. For security, consumer rights and legal protection, this has become a necessity. Now then… What are the two ways to adapt a workspace to this technology… You’ll see!

Two options: Grandstream Gateway or Yealink Terminals

As explained above, virtual PBX software, or at least Neotel’s, works with a simple Internet connection. Of course, those who want to migrate all their company’s communications to IP telephony will need equipment compatible with this technology. Basically, there are two strategies for making this adaptation.

The first is to buy a device called Grandstream Gateway. This allows you to connect your office telephones to a broadband connection. These devices come with a certain number of ports and can be complemented with other equipment to make the Internet connection flow better. This is the most economical solution, although its application will depend on the terminals in the company. If they have the type of input required, there will be no problem. Many telephone equipment made from the nineties onwards have this advantage.

The second formula is to buy Yealink terminals, which are designed to work with IP telephony. Although it may seem very expensive, most of these devices are inexpensive and the truth is that not all departments require very complex telephones. At most, the investment will have to go up a bit in telephone equipment intended for management positions. In any case, a lot can be done on a limited budget.

Analyzing the best option

Planning and calculation in advance can save some money when migrating to IP telephony. Those who have an office or company should verify in principle the size and characteristics of the place. Likewise, it is very important to know if the phone models they have in the company have the broadband cable input. Then, reviewing the inventory will be crucial.

From here you can study what is the best and more profitable: whether to buy Yealink terminals or a Grandstream Gateway device. The good news is that both solutions can be purchased from Neotel’s digital store. A small investment can be the beginning of a substantial money saving. Contact us to rent our innovative virtual PBX and visit our store for the equipment you need… Contact us now!

7 useful accessories you can buy at Neotel

Improving the quality of communications is key for any business today. Fortunately, there are many things that can be done to achieve this, such as implementing IP telephony. Beyond this, there are also some interesting and inexpensive implements that will also make things easier.

In fact, companies that have IP telephony and virtual PBX complement these systems with some accessories. To tell the truth, having a better audio or a more fluid broadband connection can improve the quality of customer service. That is why, below, we will show you seven useful accessories that are a must in any office.

WiFi adapter

There are technological solutions that are very cheap and economical. It seems obvious, but having a good USB port WiFi adapter can make things much easier in an office. This device, which is similar to a flash drive, allows an ordinary computer to pick up the broadband connection.

This is an excellent way to complement the use of a router without the need for cables. Although this is not an optimal device and there are better technological solutions, it never hurts to have this small device in every computer. In emergency situations, having it can solve many connection problems.

There are many WiFi adapters and in reality this is an implement that does not change much between each model. The Yealink WF50 adapter works very well and according to third party references it lasts a long time. This small accessory costs just 23 € and it is always advisable to buy one for each operating computer in the office.

Expansion Module

The expansion module is an IP telephony system implemented to improve the connection of telephone devices and actions during the call. This is an implement that often simplifies the work of receptionists and secretaries in medium to large offices.

By means of this device, actions such as speed dialing, transferring, forwarding and holding calls can be developed. This device allows call monitoring and call management.

One of the most recommended models for this task is the Yealink EXP20. It has 20 keys, graphic display and supports BLF/BLA. Its cost is only 80 € and it is an implement that allows you to control communications and organize them when they come in.

Wired microphones

The offices of the most prestigious companies have moved from telephone to videoconferencing. For this purpose, desktop telephone devices with screens and Internet connection have been created. Those who hold meetings and conferences from the office must have wired microphones.

Wired microphones are specialized microphones for talking during conferences. They are conveniently designed and allow the audio to be easily closed and opened. This is much more convenient than, for example, holding the phone while the meeting is in progress. This type of device is ideal for managers and senior executives of companies.

The best thing about having this type of equipment is that they use optimal HD audio technology. The voice is heard very clear and filtering some background noises. Those who are managers and are used to make conferences can buy the pack of two Yealink CPE90, for only 74.90 €.

Headsets with microphone: useful for the call center and more

Many times we call a call center and think that behind a person who simply picked up the phone and answered. To tell the truth, headsets with microphones are used in crowded customer service offices, which allow the operator’s voice to be focused above the ambient sound.

Similarly, in a call center, operators need to focus their listening with headphones. Headsets with microphones facilitate listening and transmission during phone calls. But in addition to that, they are necessary for the telephone agent to use the computer keyboard to carry out his management.

There are many models of headsets with microphone on the market for office work. However, Neotel recommends the Yealink YHS36 mono and Yealink UH33 models. Both are inexpensive, with good material and excellent sound quality.

IP DECT base station

The IP DECT base station supplements the work of a Grandstream Gateway in small businesses. This device allows to support and extend IP telephony up to 8 VoIP accounts and phones. When used, it can support up to eight simultaneous calls, even without using a virtual PBX.

Its use not only supports IP telephony in a simple way, but also improves the audio in calls.  This is because it supports Opus codec, which improves the audio with broadband connection in a really optimal way.

The IP DECT base station works without complicated configuration or installation. Its technology is made to simply plug and play. The Yealink RT30 works very well and costs only 54 €. This device has a very elegant design that matches the aesthetics of any office. A cheaper option is the Yealink W60B.

Yealink products are the best on the market

When our customers ask about devices and brands for IP telephony accessories, our automatic recommendation is Yealink. Indeed, this brand is a pioneer in business communication and continues to be number 1 in the market. Its wide dominance has allowed it to manage affordable prices even though they are of high quality.

Yealink stands out for having a feasible technological solution for every type of customer. Any entrepreneur can start in the world of IP telephony when opting for this brand. The fact is that they manufacture products with different prices, always thinking about the investment that each buyer can make. The company has well studied its potential buyers and offers a very rich catalog and adapted to the user.

Getting started in IP telephony with Yealink is very positive, because their products are easy to install and use. In addition, they are often very compatible with other accessories and systems. Added to this, they sell every device or part needed to get a company’s IP communication up and running, with guaranteed quality. That is why at Neotel we have focused on marketing their products.

What will you find in our online store?

Neotel is a company known for its virtual PBX service. However, we have also created a virtual store to sell all those devices and accessories needed to put IP telephony to work. This initiative was born from the demand of customers who contract the call center software.

In our virtual store you can find the main products needed in an office to develop an efficient, economical and practical communication. Basically, Neotel sells three main products: Grandstream gateway, Yealink terminals and IP telephony accessories. This allows the buyer a number of alternatives when considering the connectivity of their communication system.

Those who, for example, have grandstream gateway compatible devices, will prefer to buy this implement. This will save them from spending money on telephone equipment. On the other hand, there will be those who prefer to renew their business by buying VoIP compatible phones. It all depends on what each buyer wants for their work environment and also their budget.

Neotel online store: everything with a single click

Shopping at Neotel’s online store makes the whole purchasing process much easier. In principle, our website is easy to use, the products are categorized and the catalog is organized in a simple way. This allows potential customers to make their choice more accurately, being able to clearly verify the cost-benefit ratio of each product.

The customer adds the selected products in the cart and can make his payment in two ways: Paypal, or card. In the second case, customers can use either their credit or debit card. From here, the process is very simple and the shipment is done quickly.

Purchasing managers can display information to their managers in Spanish and also in English. This is because our site works in both languages. This is quite advantageous for transnational companies. At Neotel we put everything at your disposal to have a business communication at the highest level. We invite you to take a look at our catalog and to contact us in case you have any questions.