Do you want to know what is the best option for your business? We present the Software Call Center

Discover why Neotel is the best option for call center software for you. Learn more about our professional projection. Learn about the main features of Neotel’s call center software.

The qualities of our call center software are very varied. Here in this post we want to inform you about some to stand out for its importance:

Greetings

And with «greetings» we refer to the welcome locutions, with which through a pre-recorded message we will be informing our clients about what we want. This option is a very good option since it gives us the possibility of reporting on highly relevant details, or other types of content such as business hours, closing days for holidays, information related to the activity our company is engaged in. , etc.

Transcription of calls and statistics

A possibility and characteristic of the Neotel call center software that serves to measure everything related to our calls, both outgoing and incoming calls. And it is that for any company it is of vital importance to know this information. Without a call center software like Neotel we will be failing to obtain valuable data for the growth of our business.

Automatic Call Distribution (ACD) and Interactive Voice Response (IVR)

This is for the typical call situation in which a phrase is played that offers us a menu with options (To speak with Marketing press 1 … To speak with Address press 2 … To speak with department X press 3 .. .). Here the client will press the appropriate option and that is where the ACD comes in, which will solve this by transferring the client to the agent / department. suitable. From the panel of Neotel it is possible to configure or assign each of our agents a role so that the system is then able to find out to which agent to transfer each call.

Would you like to know everything you need to know if our Call Center Software is the most suitable for your company? At Neotel we are only one telephone call away! (Or to a single message through our LiveChat, or to a single email away, or to a single WhatsApp message, or to a single email through our form, etc. What are you waiting for? expert of the Neotel Call Center Software?)

Neotel’s Call Center Software is web-based. This means that counting only with an Internet connection, whether from tablet, computer or mobile, through the user and password that Neotel provides, we will be connecting with our user panel. Everything ready to work.

Cloud-based call center software

The most important difference between Neotel’s call center software and the others is that with Neotel, the entire system is hosted in Neotel’s virtual cloud. What does this mean? Well, the client forgets Technicians, maintenance of physical machinery (hardware) and hire experts to manage the application.

It’s time to get rid of that old call center software that is not working for you. It is time to make the leap to the Cloud

A call center software allows you to receive and make calls effectively. When buying between a physical one and one hosted in the cloud … It is not possible since there is no comparison! The cloud software for call centers of Neotel uses the most advanced technology to exponentially boost your call center.

Why your call center should use a CRM

CRM systems help organize all the information related to Marketing, customers and their own call center more effectively. Using the Neotel CRM, the call center companies of the world have it easier to achieve objectives. There is nothing more reliable for managing customer relations than using a CRM like Neotel’s.

If in your company you are already using VoIP technology, then what you need is to have a CRM that is integrated into the virtual switchboard, just like our CRM does. In addition, if your call center already has its own system of work tools but need a virtual switchboard that works, Neotel puts at your disposal the integration service with third party software where you yourself and with hardly any knowledge you can, following some simple instructions that we will send you, integrate the Neotel switchboard with your own software that you use in your company. And if you need help during installation, just contact us.

Discover the Neotel CRM solution

Surely before working with Neotel CRM you have felt that sense of frustration due to the lack of control of the information you perceive within your company. Thanks to Neotel, you can have the most advanced CRM available and that adapts to your needs, at a much lower cost than you can imagine.

No Customer, Sales or Marketing department is held today without using a CRM.

Call Centers are companies with a very high movement in terms of information and dealing with customers. Maybe sometimes we do not stop to think about how to improve the day to day in our call center or look at what tools are there that can help us achieve our goals. Using the Neotel crm we guarantee to work as efficiently as possible every day.

The Virtual Switchboard is the most logical step to move from SMEs to a great competitor

The Virtual Switchboard allows several calls to be answered simultaneously. With it, there are no longer excuses in your company to keep calls unattended.

The image is very important for any company. Not to mention Customer Service. What do you think will happen when 5 customers are calling simultaneously to your company and you do not have infrastructures to be able to serve them all?

The Neotel Virtual Switchboard allows you to receive multiple simultaneous

With functionalities such as the IVR, the Virtual Switchboard facilitates things and brings us closer and better to customers. Thanks to intuitive options menus, customers who call our company can decide which department they wish to contact: Customer Service, Commercial, Support, Accounting, Management, etc.

Do you need a Virtual Secretary? Well, with the Neotel Virtual Switchboard you already have one

No customer who calls our company will like to have to wait, this is obvious. Although with a waiting music, this one is better. True? Thanks to the Neotel virtual PBX you can configure the music on hold that you want to be heard by your customers.

Time passes faster when we listen to music than when there is silence. Depending on the image you want to give your customers when they call, you can choose one music or another.

Setting the waiting music in the Neotel Virtual Switchboard is very simple

Set up a welcome message that turns out to be professional. This is another advantage of having a virtual switchboard in your business.

It is not enough for the client to listen to any welcome message. If we want to show a professional image, our message should go according to this image.

Set up welcome messages with the Neotel Switchboard

With the Virtual Switchboard, we demonstrate an image of professionalism that faces the outside world. Only with the welcome message are we already helping to create that image of professionalism.

With the Neotel Virtual Switchboard your company will see how sales multiply

For users when we call a company and hear a welcome message and music waiting, we immediately relate this image to that of a large company. It does not matter if our company only has 3 employees. Only with these small features we are already improving the perception that customers are going to have about our business. And the image is, as we have said before, really important in the current work world.

We associate welcome messages, waiting music and options menus to large companies.

In our minds we all have the preconceived idea that only one company that is really big is the one that is going to have this type of characteristics in the telephone service to its customers.

The only way to improve the user experience in calls is with a virtual switchboard like the one Neotel provides.

When the method of communication between company and customers is the telephone, we must ensure that we are on the front line and make use of the most advanced technology available in the market. If we really want to differentiate ourselves from our competition.

If in your company you already take care of details such as smells, cleanliness of the place, etc., why not improve your Telephone Support with your customers?

In Spain there is a very high percentage of SMEs with respect to the percentage of large companies. Sometimes it is not easy to make a hole in the market. However with the Virtual Switchboard we are earning an extra.

Are you ready to save with your Call Center system in the cloud?

Since the arrival of communication systems in the cloud to companies, many call centers are already benefiting from the advantages they bring. In particular, companies that wish to move forward have been the first to adopt call center systems in the cloud. And this technology has been a before and after in the productivity and effectiveness of employees and therefore it is a very profitable investment.

The ease in terms of mobility that call center systems in the cloud provide since it is not necessary for employees to be physically housed in the same place, giving us a new world of possibilities.
The elimination of computer hardware, which with the call center systems in the cloud these disappear, and with it the maintenance costs that reverberated.
Agents of call center systems in the cloud can perform more in-depth analysis of calls made. With Neotel CRM, which is easily integrated with the virtual switchboard, call center agents have a 100% functional application with which to write down any data relevant to a particular call or customer, and thus dispose of them in a more organized
Call centers in the cloud simplify the dialing, by a simple click, avoiding that agents have to be dialing manually.
Agents can be more efficient with customers, by having their work time more productive, thus focusing on offering the highest quality of telephone service.

The data does not lie. Companies that already have a call center system in the cloud save money and time from the start.

What do you need to know before hiring IP Telephony?

The best quality of service

VoIP refers to Communications over the Internet, thanks to the protocol that uses Voice over IP (VoIP) technology. One of the advantages of VoIP Telephony is the reduction in the telephone bill that this entails, since Communications travel through data via the Internet instead of the telephone company’s network.

Understanding the terms is a first step towards advancing the use of this technology

VoIP products replace conventional telephone systems. Discover how Neotel can help users to integrate with the Voice of IP.

When looking for a provider of VoIP telephony, it is essential to look for real customer references beforehand so that we do not have to take a thankless surprise later.

If you are already a user of physical telephone exchanges, contact Neotel now and discover all the advantages of migrating your switchboard to the cloud, that is, the Neotel virtual switchboard.

So if you’ve already heard about VoIP or VoIP before, or if you just want to know in more detail how this technology allows you to make and receive calls over the Internet, or you’re tired of paying high bills to your telephone company for a service medium quality, contact Neotel now. We will answer all your questions, without any commitment for you.

Business communication and IP Telephony

If you are thinking of incorporating IP Telephony into your office, contract it with the leading provider in the VoIP communications sector: contact Neotel now.

Once you have configured your new IP Telephony system, Neotel will then assign you a phone number, which does not even have to be from Spain. If you need or prefer an international numbering, with Neotel this is no problem.

IP Telephony: Telephony that works

With IP Telephony, only you need to have it; that is to say, that the people they call are not required to use this same technology. In addition, with IP Telephony you can make calls to any Internet communication system, landline, computer software and mobile phones.

Go now to VoIP or Voice over the Internet Protocol with Neotel.

5 benefits of cloud call center software you need to know

There are different software models and call center applications, but among them the cloud software call center stands out. Through a web platform that we can use from the computer, mobile or tablet, Neotel brings us the most advanced call center tools for companies.

It is not necessary to install anything apart from the Neotel software.
Improvement in the management of agents.
It allows you to reduce and expand your business according to your requirements.
Improvement in security at the computer level. This means that since in the cloud call center all information is hosted on highly secure servers of the provider, companies do not have to worry about possible cyber attacks.
You save money with the cloud software call center.

Are you still tied to your telephone company? Get ready to save big with Internet Telephony

With Neotel, when a client hires our Telephony services over the Internet, what he is getting is a customer panel from which he can access absolutely all the configuration of his switchboard system and call center software. And from which you have access to features such as removing or adding new extensions as you go or do not need them.

You control your services

Are not you tired of having to pay with your current Telephony company for services you do not need?

No up-front costs

The services of the PBX or virtual switchboard will provide the same features that you are already receiving with your current telephone system, only with more extras. The difference of our telephone system and others is that with ours you do not need to spend a single cent on hardware. Instead, all services will be hosted in the cloud which means that all data is hosted on Neotel’s secure servers. Since you do not have to invest in expensive office equipment, this option is less expensive for SMEs. All you need is an Internet connection and at least a desk phone, and that’s it.

Internet Telephony services offer much more to your company

With Neotel’s cloud telephony, there are other characteristics that can be of great interest to businessmen and managers, being the existence of a virtual receptionist one of these.

If you have a small business, you may be thinking that you can not afford a telephone system over the Internet. It’s just the opposite! The feature that stands out from any other in terms of Internet telephony is just that it is cheaper than conventional telephony. As there is no maintenance of computer equipment costs, and with cheaper rates for calls, Neotel can help you save a lot of money from the first day when you hire our services.

7 interesting facts about having a virtual receptionist set up to help your company grow and compete

That nothing ensures a customer more than giving the best customer service, is no longer a secret.

How your company can improve the brand and communication with a virtual receptionist

Save money

Your company can benefit from the cost savings. First, the system is configured to route callers to the most appropriate agent. This prevents clients from being transferred to the first available agent who may or may not be the best person to deal with their management. Second, it can help us with the customer’s call identification, so we can then decide which customer is the highest priority, and take care of that call before another.

Reinforce the image of your company

Shortening the waiting time the client spends on the other side of the line improves overall satisfaction and experience. None of your suppliers, partners or customers will feel bad when they see that their calls are handled in a better way.

Increase productivity and save time

Your employees make more productive days so your money will be better spent. This is one of the main benefits of having a virtual receptionist.

Having a virtual receptionist in your company is like having one more member in your staff. Since with the virtual receptionist we get some extra help.

Give the image that your company is working 24/7

The line of your company will always be operative. Even when your offices are closed.

High volumes of calls are no longer a problem

The system will manage several people at the same time without them being aware that there are more customers online. No calls are lost.

Interactive and receptive

More than just showing a voice and keeping the other person in line waiting, the virtual receptionist interacts with the client, through a panel of options, so that he presses a key or another and thus choose an option.

Flexibility

Each worker is assigned an extension. The virtual receptionist has been responsible for transferring incoming calls to each operator. With this, you get the system to do the same job as a human receptionist.

With this article we hope to have explained a little more about the advantages of having a virtual receptionist for our company. It is what is known as interactive voice response, or IVR. Think of this system, as «your own virtual receptionist».

How to make money online with a Virtual Call Center

Riding a virtual call center is a great way to earn commissions which is something that never hurts, it’s clear.

Earn profits with your virtual call center

If you are thinking of setting up your own virtual call center but do not know where to turn, you are in luck. Neotel specializes in virtual call center services for entrepreneurs. So just send us a message indicating what your requirements are and in no time you may be getting extra income every month thanks to your virtual call center.

At Neotel we make it very easy for you to have your own virtual call center

Skills required for the virtual call center

The agent must be able to explain all the details to the caller.
You must use a language that is natural and easy to understand for the caller.
Possess excellent communication skills.

The great advantage of having your own virtual call center is that the agents who will work on it do not need to be physically in the same place so they can work from their homes or ultimately from wherever they want.

If you already know the concept of the call center or call center, now with Neotel you can take a step further towards the Virtual Call Center.