Spy what your call center agents say with the ‘Monitoring’ of the Neotel control unit

Listening to calls is very easy with the monitoring module of the Neotel control unit.

Quality must be paramount in a call center. And the Neotel monitoring module integrated in its virtual switchboard helps to perform quality controls on incoming and outgoing calls from all our operators. With this, we can, as administrator, look for flaws in the conversations of our agents and then be able to improve. The ‘monitoring’ of the Neotel control unit corresponds to the recording, spy and whisper. Without having a quality control over our agents, we will never know 100% the reason why we are losing customers or not winning new ones. In addition, this module not only allows you to spy to be aware of the conversations and then with our agent to analyze them. If not that it allows us a quality that will surely be of interest. And that is to be able to listen in real time to a conversation between a client and an agent, so that, in an invisible way to our client, we whisper what we need to the operator agent to charge the call for example, to indicate a special promotion to apply to that client, or to ask him a question, or offer him a service, etc.

With the monitoring of Neotel we can listen to any conversation in progress from our own extension.

Spying and listening to calls with the monitoring module is very easy. If you wish, you can contact us now. We are here to always attend you.

¿Cómo reducir la factura del teléfono hasta un 30%?

With the advent of technologies such as the Internet, the virtual switchboard has become the standard to be used in the world of telephone exchanges, unseating the physical switchboard.

Cloud solutions are an alternative to traditional telephone solutions. We highlight the main advantages of these:

Cost savings: We forget machines, hardware, physical terminals, maintenance and management costs, qualified personnel to pay, etc. Being a 100% cloud system there are many aspects for which we will not have to worry anymore.

Flexibility: The advanced switchboards allow unlimited extensions and for different countries. Receive incoming calls on your mobile phone, computer with Internet connection, table phone, …

Scalability: Virtual telephony allows you to reduce or expand the capacity of your PBX according to your needs. You can also control the virtual switchboard on any device and any time of day. So the control over our business will be total.

Functionality: One of the main advantages of virtual switchboards is their versatility and functionality. Among the clients of the virtual switchboards, they stand out: the recordings, mobile extensions, call queues, the complete statistics of the calls, IVR’s and the deviation by prefix and schedule.

IP Telephony: Option or need?

The virtual ip telephony excels every year.

If you want a Neotel advisor to contact you to inform you more about IP telephony, you just need to send a message from the contact form and we will contact you as soon as possible.

All are advantages with Neotel’s IP telephony

There are multiple reasons to use IP telephony, of which we highlight:

The reduction of tariffs is a real fact.
For people who travel frequently the ip telephony are all advantages. It allows us to use it regardless of where we are.
Unlike with conventional telephony, with IP telephony there are no surprises in the bill. You control everything about your consumption and expenses.

What role do SMS in a marketing campaign?

Reaching the final customer is essential for any marketing campaign. Neotel, as a leader in the Telecommunications sector, has developed the widest range of services in terms of Communication, and can advise you on which is the most appropriate for your marketing campaign at all times. Among all of them, the SMS is crowned as among the communication systems with the highest success rate.

Integrate sending SMS to mobile phones from the Neotel platform

The customer is the most important for any company. Therefore, and knowing the rate of openness and reading that mobile messages have, it is highly advisable to have the SMS for our professional marketing campaigns.

There are many advantages of using SMS as a means of communication at the Marketing level

The main advantages are:

Sending notifications: You can use it to, for example, send notifications as a reminder to your customers, so that they are always aware of what happens in your company.
Security: It is a direct communication channel between the sender and the recipient, so you can be totally sure that this type of messaging system is reliable for communicating private data.
It serves as a promotional channel: You can offer discounts and promotions to your most common customers using this channel.
Increase traffic to your website: One of the main advantages is to add a link to your website so you increase the chances of sales.
Everyone knows how it works: It is easy to use for all types of users.
Does not need Internet connection: You can reach your audience, wherever you are, without the need for it to be connected to the Internet.

The SMS gives a very good result as far as Direct Communication is concerned.

Neotel is strongly committed to the mass SMS sending service for all types of companies that need it. Neotel has been consolidated throughout all these years as the leading company in the Software Call Center, CRM and Virtual Switchboard sector. Now the sms is the new way to create marketing campaigns for business.

How is the VoIP IP PBX ?: Savings and Quality

With the ip virtual switchboard companies save money. The ip virtual switchboards are the next step in the switchboard sector, being more advanced and presenting more features than the conventional physical telephone switchboard.

Neotel is the leading specialist company in the Telecommunications sector. Since 2001, it has offered Voice over IP systems worldwide.

Neotel advanced IP switchboard for business

Do you already know Neotel’s advanced IP PBX? Well, if your answer is no, from our blog we could not recommend more that you dedicate only 5 minutes to contact our company and ask us about it. Are you ready to start saving on your telephone bill? Welcome to the Neotel IP PBX!

You only need to have a SIP phone (if you do not have one yet, Neotel provides it to you, ask us) and you are ready to use our advanced IP PBX.

The advanced ip switchboard of Neotel is in constant development, so that customers receive numerous updates throughout the year, all improvements, at no extra cost. Always thinking about the needs of our customers.

Think that the Neotel IP PBX provides a kind of information that would be impossible to pick up with another type of telephone system: With the Neotel IP PBX you can know how many lines are occupied, how many people are waiting in queue, …

Generate more complete reports for your company with Neotel’s advanced IP PBX.

How to receive and send a fax over the Internet?

Do you have an Internet connection? Then you already have everything you need to start using the virtual fax.

The virtual fax service makes us forget the classic physical machines to send faxes along with the maintenance they entail. When we send a fax through a fax machine, although the process may seem easy, we must not forget the costs involved in this communication system: light costs, maintenance, repairs, specialist technicians for when our fax machine does not work , etc. With the virtual fax the client only needs to take care of sending the fax. And nothing more.

The virtual fax very surely covers the needs of the vast majority of the public out there; Why do not you give him a chance? Call Neotel and ask about this service and we will advise you without obligation

Neotel is one of the companies that has struggled the most to bring communication systems to the public. The same thing happened with the fax machine. Here Neotel has taken a step further, unifying two technologies, Internet and Fax, to create what virtual fax calls.

Neotel helps you unify all your communications in one platform

Unified communications in the cloud provide us with possibilities such as contact and calendar management, Internet fax, document sharing, telephone exchange, …

The unified communication allows entrepreneurs and freelancers to have all the information related to this organized within the same platform.

The importance of managing customer relationships

Do you want to expand your business? Now the Neotel CRM is the solution to all your problems.

Improve your efficiency

Obviously, having all the records of communications with your customers in an organized way is not going to be the only one of the advantages (although it is true that this may be the best known by all users). Having a base that includes all your contacts, in the most organized way possible, and where you have all the absolute control over it, will be providing you with unparalleled new productive capabilities.

Control how much time each management lasts between your agents and your clients.

Customize your communication

Segment your contacts with custom fields and labels to create your filters according to your needs.

Custom fields: Neotel CRM allows you to create all kinds of custom fields, depending on what you need. Anything that you come up with. Now it is possible to create and configure these custom fields to obtain a better and smarter way of working.

Follow customers through the sales cycle

From the first detail in the first contact, until the lead becomes Account (client), follows the whole process and thus observes and controls how effective the work is being done, or not.

Manage all your contacts in one place

With our CRM you will be able to manage all the relative information about your contacts in the easiest, most efficient and orderly way.

What are the benefits of using Agents who work from home?

There is no reason why your call center does not have agents working remotely from their homes. You would be saving on labor costs while your workers would be benefiting on the other hand, which means, happier and happier workers.

The key is to hire the right agents. These must be professionals by themselves. Ensure before hiring, to make clear the goals to be met, is key to ensure that this professional relationship with our teleworkers reach a successful conclusion.

Having the right software to perform the tasks of teleworking agents is crucial when doing a good job.

There are many benefits to having agents working from home. Enumerating them all would be an almost impossible task. Some of the main benefits are:

Nobody likes to be aware that by aspects such as location or languages we are not counting on the best human work team or we are not reaching the entire target audience. However, it will not always be possible to get a worker whose profile is very interesting to us, willing to move to where we are. Now, thanks to telework, these barriers disappear. When working from home, we can hire and therefore have in our team with any professional available in the market. Access a much wider market thanks to teleworking.
From the traffic in the morning, to the excess of pollution caused by the engines and the delay of the employees. All this can be solved if we count on our team with teleworkers for our call center.
Many agents think about the advantages of teleworking for them. And they even volunteer when an opportunity arises. When teleworking makes the employee happier, the entrepreneur must be able to see this.
There are studies that ensure that working from home the worker is more productive.

Maximize productivity with teleworking agents

You as a manager of the call center do not want to see agents standing looking at the void but you do not want to have too few staff, which means losing calls from potential customers and losing sales. With agents teleworking from home we forget about these problems.